After being mucked around for five weeks prior by another NBN provider (*cough* Belong), Mate was massively refreshing. Got my service connected and sorted in one week (needed a technician visit), and have had reliable service and consistent support since. Cheers Mate!

Easy and quick installation - all happened within a week of signing up.
Internet speeds are consistently fast.
Affordable!
I needed to return the modem (as I discovered after the installation that my existing modem was NBN compatible) and the customer service and process to do this were smooth and easy.
I like how the call centre and support staff are based in Australia - a testament to MATE being committed to local employment, which is clearing lacking in the telecommunication industry in this country.
Highly recommended!

A few problems with connection when I first joined but more an NBN problem than Mates . Since problem sorted perfect thank you . No drop outs good speed great service from support staff . I switched from IINet after being with them for 16 years and am happy I did .

NBN is fast and reliable but the best thing about Mate is the service. Excellent communication and problem-solving. Also it was fantastic to talk to someone who understood my Aussie accent. Highly recommend.

My experience with Mate has been a positive one, I have been with them for 2 months and from the initial phone call to sign up and to the subsequent connection it has been seamless. I have had no problems to date, no dropouts and consistent fast speeds. If you're looking at getting the NBN or thinking about changing providers I certainly recommend Mate.

No issues or dropouts. Perfect mate. Much Appreciated customer service team.
Amazing.

Strongly recommend to others.It will be perfect choice and offer for you.

Excellent product and service.

Great team and network speed.

Thanks mate.

Their Aussie call centre couldn't be more friendlier, more knowledgeable and more welcoming compared to other support groups used by other telcos, which lack empathy and understanding. Wish I had used them earlier.

NBN50 service, generally up. Some connection drop-outs but haven't been a customer since before the COVID measures and so many more people at home, I'm sure bandwidth allocations/management haven't been easy.

I have been dealing with mate for the past 2 years now without fault. Customer service is excellent when needed and they are quick to resolve any problems. I have referred multiple others to Mate and they are just as happy.

This is my second time when I write a review for Mate. I contacted their support and complained about the quality of the service after 1 year with them. They called me back the next day and helped me to identify issue. It was on my end.

Happy customer!

Connected to Mate on a friends recommendation. Been with them at 2 properties & never got a speed less than 40MBPS which is well beyond guaranteed speed. It always helps when the tech team and support team is in Australia rather than overseas.

By far one of the best services going around, I was with Telstra and TPG and both sides are not contactable.
I signed up with Mate and I was connected in less than 48 hours which also included speaking to Mark and Anthony who guided me through the configuration.

Never Looking back Mate!!

Easy sign up online and super fast delivery of connection. Almost a month now and speeds have maintained true to whats on paper. Really happy with the customer service as well.

Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up I could actually understand them. Also keep jobs in Australia. Great rate too!

customer service is great, tim from mate support was very helpful in resolving some connectivity issues. highly recommend mate, good value for money, if theres any issues the support team is very helpful

Mate are awesome. Helpful, friendly and responsive staff and reliable wifi. Great service always. I’ve used Mate for a couple of years, and just switched over to NBN with them.

I moved into a granny flat 4 months ago and ever since had been getting the runaround from my real estate, NBNco, Telstra, TPG...basically anyone and everyone told me that I couldn't get a connection at my property without some enormous amount of time and effort. In 3 days I went from contacting Mate to having blazing fast NBN in my home. Having made the move to online classes for uni being able to get connected literally enabled me to keep finishing my degree. The best customer service and really went above and beyond, even helping me out on the weekend. Really cannot recommend them highly enough!

We needed to install NBN as the current ADSL was going to be switched off. Contacted Mate who arranged for the NBN installer to come to our address on a Saturday. Sceptical in light of the current crisis.
True to their word NBN was at location at 8am. Reviewed the location for connection and proceeded to install a separate line to existing line, (with another ISP ) so that we would not be without internet in case things did go to plan.
All installed and after 1 hour wait and discussion with Mate to ensure modem configured correctly (BYO Modem) received text message to say all was working. Rebooted modem and we where away.
Great support and service all within 4 days. Could not have been easier. Great work.

I was tired of wasting hours getting nowhere with foreigner call centres and that is what brought me to Mate about 18 months ago.
Since then I have enjoyed fast and reliable nbn at a great price with only a few drop outs?? solved with a modem reset.
The staff have always been friendly and eager to help or offer advice.
And the bonus is you’re supporting local jobs and local business.
Hands down, the best (of many) ISP’s I’ve had over the years.