I’m really happy with Mate. The service is great and there have been no drop outs. I had some issues connecting my own router but Mate talked me through it and made connecting easy. Great customer care, highly recommend.

Would lile to thank the good mate team. Helpful and punctual. Fixed an issue with NBN fault in a very short timeframe. Our Internet never drops out and does not suffer any speed restrictions.
10/10

stable and reliable connection
some dropouts from time to time but not significant
speed as expected 46/18
good service - responsive and knowledgable
speed not impacted by bad weather - very good !
no reason to look elsewhere

I was very happy with the service at my last address however after moving the service to my new address we're experiencing a lot of drop outs. I called mate to see why and got told it's not them but my modem. I never had issues with my modem and had double checked this. Feels like they're trying to push the blame elsewhere. Not impressed with this tactic

Great service, friendly team and quick phone calls answered.
At the end of the day, you are looking for a company with a reliable NBN speed and a quick support team, no contracts and hidden cost, simple.

The internet connection is decent, much better than my last provider, but slows in the evenings.
The transfer process was fairly pain free.
Not into the whole “mate” schtick, like signing off “your mate” on bills. Insincere and pretty irritating.

Have been with Mates for about 18 months now, both in Tasmania and WA. The service is good, but the Support Team are Excellent, weather assisting with modem set up, or dealing with NBN performance issues. Always polite, super helpful and quick. The Best I’ve ever dealt with bar non.

My comment is on the NBN connection itself. It brought my first internet dropouts ever, but seems to have improved over the last couple of months. I was having to reboot the whole modem-router almost daily - terrible, very disruptive.

Excellent customer service and setup was extremely easy as someone who knows very little about internet. I do very occasionally experience momentary drop outs but that's not a regular occurrence

I joined Mate NBN 50 3 months ago without any issues or dropouts and it is great Value for money, it’s been the best move I have made changing my NBN and mobile services to Mate

Am very happy fast connection and very good staff.Always makes you feel part of a family unit.so happy we changed over.needed help with modem nothing was a problem even though I kept mucking things up.They were very patient with me.

Connection is reliable all the time with no dropouts. We are regional and it works a treat. price is right, billing is correct and overall we are very pleased to date.

If you want both cheaper internet and mobile plan, they offer bundle for very affordable prices. I also admire how they keep the word as I regularly test the speed and it is as it previously said.

Signing up with mate and being a customer is just a breeze! I’ve converted my mum to Mate and recommend mate to anyone I can! The connection is great, it’s never dropped out on me, when I moved house and had to change my address customer services was very helpful and clean on what to do! They’re great!

I decided to go with Mate for my NBN after 18 months with Mate providing my ADSL service. I have had no problems with my ADSL service apart from Telstra in the beginning. I had problems with my router but mate replaced that also with no hassles.
After a month of NBN I am very satisfied with the service. I no longer get any buffering with Foxtel which is great. I also switched to a package for my mobile phone which is saving me $10 per month.

No issues so far so good. There’s nothing more to be sad as I have just started. The only issue I have is in corner of the house there is a week signal.

I have had a few periods of no internet that have lasted for a few hours or more. I did not need support, just some patience. When I have required support it has always been fantastic

As other reviews have said,
Amazing customer service!!
Had to configure a new modem router and they were so friendly and professional in guiding me through. The chats in between waiting was awesome! What a mate!!

Extremely fast and reliable connection. Great value for money and excellent customer service. No lock-in contract, easy billing service. Helpful, knowledgeable and patient support staff when needed. Would highly recommend Mate.

Signing up and cancelling was easy and simple when I moved. Had someone over straight away when internet wasn't working at my new place and the issue was easily found.