Spoke to an Aussie no issues so far. Been with them for 3 months. Great speeds and when I needed help setting up I could actually understand them. Also keep jobs in Australia. Great rate too!

customer service is great, tim from mate support was very helpful in resolving some connectivity issues. highly recommend mate, good value for money, if theres any issues the support team is very helpful

Mate are awesome. Helpful, friendly and responsive staff and reliable wifi. Great service always. I’ve used Mate for a couple of years, and just switched over to NBN with them.

I moved into a granny flat 4 months ago and ever since had been getting the runaround from my real estate, NBNco, Telstra, TPG...basically anyone and everyone told me that I couldn't get a connection at my property without some enormous amount of time and effort. In 3 days I went from contacting Mate to having blazing fast NBN in my home. Having made the move to online classes for uni being able to get connected literally enabled me to keep finishing my degree. The best customer service and really went above and beyond, even helping me out on the weekend. Really cannot recommend them highly enough!

We needed to install NBN as the current ADSL was going to be switched off. Contacted Mate who arranged for the NBN installer to come to our address on a Saturday. Sceptical in light of the current crisis.
True to their word NBN was at location at 8am. Reviewed the location for connection and proceeded to install a separate line to existing line, (with another ISP ) so that we would not be without internet in case things did go to plan.
All installed and after 1 hour wait and discussion with Mate to ensure modem configured correctly (BYO Modem) received text message to say all was working. Rebooted modem and we where away.
Great support and service all within 4 days. Could not have been easier. Great work.

I was tired of wasting hours getting nowhere with foreigner call centres and that is what brought me to Mate about 18 months ago.
Since then I have enjoyed fast and reliable nbn at a great price with only a few drop outs?? solved with a modem reset.
The staff have always been friendly and eager to help or offer advice.
And the bonus is you’re supporting local jobs and local business.
Hands down, the best (of many) ISP’s I’ve had over the years.

I signed on with Mate a few years ago and have never once had a single moment of doubt that they are the BEST. Any issue is resolved fast and correctly They call you right back when you need them They dont leave you on hold and they are Aussie boys at the end of the line !!! I leave the country periodically and have to disconnect and re start on return I was quite concerned as with any other companies this is always costly and a nightmare. With Mate it has been super easy. This company is 5 star excellent all the way

First off: the internet with Mate has been superb. The only outage I've had was when the power went out for the whole suburb. No dropped connections and very rarely is it ever slow.

Secondly: Mate's customer service has been absolutely fantastic. They've helped me resolve multiple issues extremely fast. I cannot stress how great it is to be with a provider that doesn't make you feel like you're climbing uphill just to get a resolution. I'm very happy with Mate.

I have been with mate for about 18 months and have had no problems at all with the connection. Communication has always been a pleasure and they are very polite..

I've recently joined mates NBN plan & I'm quite satified with the connection reliability & speed. I was with mates in the past on adsl plan & that was great too. Hence decided to sign up with them again!
Go for it!

There are usually no issues. However there is a slow connection during peak hours, this is as advertised so not surprised. One of the better internet companies i have seen.

My service is dropping out for no reason. They will not assist with troubleshooting the issue and want 3-5 days to investigate!!! All other carriers assist immediately. They’ve now cancelled my service rather than fix it however I have not been compensated for no service. They are only contactable limited hours and not available Sundays. Exceptionally rude and difficult to deal with. Go elsewhere.

I had low hopes for NBN, but the speed is better than expected at 40+ upload. The MATE team was helpful in organising NBN installation and kept me up to date with progress over the month or so it took to get everything set up.

I’m really happy with Mate. The service is great and there have been no drop outs. I had some issues connecting my own router but Mate talked me through it and made connecting easy. Great customer care, highly recommend.

Would lile to thank the good mate team. Helpful and punctual. Fixed an issue with NBN fault in a very short timeframe. Our Internet never drops out and does not suffer any speed restrictions.
10/10

stable and reliable connection
some dropouts from time to time but not significant
speed as expected 46/18
good service - responsive and knowledgable
speed not impacted by bad weather - very good !
no reason to look elsewhere

I was very happy with the service at my last address however after moving the service to my new address we're experiencing a lot of drop outs. I called mate to see why and got told it's not them but my modem. I never had issues with my modem and had double checked this. Feels like they're trying to push the blame elsewhere. Not impressed with this tactic

Great service, friendly team and quick phone calls answered.
At the end of the day, you are looking for a company with a reliable NBN speed and a quick support team, no contracts and hidden cost, simple.

The internet connection is decent, much better than my last provider, but slows in the evenings.
The transfer process was fairly pain free.
Not into the whole “mate” schtick, like signing off “your mate” on bills. Insincere and pretty irritating.

Have been with Mates for about 18 months now, both in Tasmania and WA. The service is good, but the Support Team are Excellent, weather assisting with modem set up, or dealing with NBN performance issues. Always polite, super helpful and quick. The Best I’ve ever dealt with bar non.