speeds at about 30-35mbs down. Would be nice if it's a bit faster. Hasn't dropped out. Was connected very quickly outside of business hours. Haven't had any issues with this connection yet. FTTP.

We live in a Duplex (type) situation and initially NBN wouldn't connect us. Mate worked for 2 mths to resolve this and get us connected over the Xmas 2022 period, which was fantastic.

These here mates are awesome. Just got connected and I’m already loving it just from my new mates helping me set up you madd mates!!!! Thanks guys. Pippa K

I have been using mates for over two years now and I must say they have outstanding service. Never had any major issue with the service. When I had some minor issues, they resolved it very quickly unlike my previous provider. I have referred mates to a few of my friends and they are all very happy with mates. Although the speed advertised is not what I am getting, I am happy with the overall product. Problems with the internet speed is due to the fact that the node is very far away from my house.

Mate customer service is great . Done installation so fast i recommend them.
Evening speed is good to never experience any failure till now. the best thing is no contract so you can leave whenever you want.

Connection no Drop outs or other problems.
I had a bit of a problem with subscription but the guys at mate fixed the problem with the minimum of fuss and a smile.

Mate was there for me from day 1, even when I was questioning the NBN service during the delayed rollout. If it wasn't for the continued support and timely email responses, I don't know where I'll be right now.

What can I say other than this company has the best customer service, fast installation and great communication. They exceeded expectations! I would never go with any other provider for NBN.

I was moving from Exetel to mate. From the moment I got in touch with them, they have acted and communicated very fast and intuitively. It has been such a smooth transition. So far, internet has been good.

I’m extremely happy with my NBN internet with Mate. From the first phone call to sign up, to receiving the modem, to plugging it all - all that transition from previous provider was a breeze and the service I am receiving is very reliable and fast. Never had any dropouts. I highly recommend!

The service shown from initial point of contact to installation of the modem, has been excellent. The service agents are professional, friendly, knowledgeable and patient. Very reliable connection as well.

Mate communicate has been great! They have provided an amazing service all throughout. They have been very flexible, with quick connection service. I was away for 3 months and couldn’t have thought that disconnecting and reconnecting internet connection would be such an easy process. Cannot ask for a better internet provider!

Unfortunately, when my new modem arrived, I found the connection didn't work so Mate & the NBN guys are working on it. However the WAY that they deal with the problem is the big thing. They communicate well and make me feel like they are doing their best to get it sorted. I have 100% confidence that my issue will be resolved swiftly.

I work in ICT infrastructure stated my job requires me to have an active internet connection at home as there is a lot of after hours work, it's actually in my contract. Without the internet at home I don't have a job. They refused to help (although I have always paid my bill) and now I no longer have a job. So thanks for that. I'm currently talking to a lawyer.

The original offer from Mate was well worth considering. They were very helpful in arranging a connection date that suited me. The phone support was quick and very good when I needed a bit of help plugging in at the beginning. Initially the internet kept dropping out for large periods of time. Mate organised for a NBN technician to come out and fix it as soon as possible. Now it is working very well (no drop outs).

Pathetic connectivity, signals drop all the time. Thinking to change now.

I even got the Wifi Modem from Mates in order to minimize blame game on routers/modem. Doesn't even cover the room beside the router where it is placed

Am using mate for more than an year and daily i restart my router three times i notified Mate many times to fix it but couldn't technician comes and go and say all good mate.
Am soon changing to other nbn provider

We are using Mate's NBN 50 service since about 2 months now. Speeds are below what we expected, and we already had one half-day outage. Apart from that the service is stable and customer service helpful (we called once so far).

I was with Mate for a bit over two years. They were great for me. The Internet service was always solid. The service over the phone was great. I got to talk to Australians in Australia. I had to move and unfortunately they could not provide the service in the new development because there was no nbn connection. I would have kept my service with them.