Matt Blatt NSW, Alexandria

The worst customer service!!! I preordered some furniture which never arrived, they were packed in different parcels and scheduled for delivery on different dates. Now they are telling me that I will need to cover cost for the furniture if it is returned to them when it never made it to my home. They have been giving me the run around on email! No wonder they do not have a customer service phone number, no accountability, no ownership, irresponsible. Will bring up with fair trade!!!

Bought tulip chairs a few years ago, lasted 11 months the weld joint collapsed,their company going back was doubtful in the quality probably made in China but i should have known better,
Why do we get a surprise when they go under and the money conveniently isn't available for refunds.
Fair trade are just far to slow and government says it's all working okay,tell the complainants this, ha ha we know who are the toothless tigers, and so do the victims .of these scams Enough is enough dear beauracrats. Now 3 month later and the complaints still comming in .
Does D.F.T think this ripp -off is just too small to investigate ? D,F.T need a reveiw

I purchased two of the arm chairs almost 2 years ago, one of the chair came with missing part and we are unable to use it, however we reported that to Matt Blatt several times and any time we follow up there is always the same excuse that the missing part is on the way we are still waiting on the missing part to be delivered to us.
I spent over $1500 for only two chair and still not able to use it all all most 2 years later
Poor customer service and I don’t recommend to anyone to shop at Matt Blatt I will continue to share my experience everywhere.

Sales rep did not explain clearly at time of purchase (for a dining set) that assembly and rubbish disposal cost is in addition to the delivery cost. Sales described at time of purchase there is delivery, assembly and rubbish disposal services, and then mentioned a cost of $90. I made the decision of paying $90 on the understanding of the cost is including delivery, assembly and rubbish disposal. I recalled definitely making a comment about “oh, that’d be great that rubbish will be disposed as part of it as I live in an apartment and this will ...

Had been looking at a piece of furniture for a long time but couldn't come in store and view it. Their customer service went above and beyond to send through photos and details to make sure it was right for me. It clarified my decision and made me feel very confident as a customer about what I was buying. Will defiantly be back soon!

Ordered specific items 9 weeks in advanced, told it will be no problems and stock is allocated. Go to do final payment and we had to ask everything was ok, put me on hold and said by the way those 9 chairs you ordered aren't available. Offered us completely different looking chairs, wouldn't provide a replacement of similar look rather they were concerned about the dollar amount of the item that they had to provide us. The staff were insensitive, rude, un empathetic and have no regard on the impact this had on us. I would never ever use this company, total rubbish!

We recently bought the Jude four door credenza and Noguchi coffee table for our family room,
From the moment we started looking for furniture until it arrived in our family room, we had a really positive experience. We initially looked at the furniture online and then decided to visit the Alexandria store to see the actual furniture to make sure it was exactly what we wanted.
The timing for delivery was within the time frame they had given us. We received a text message the day before re the delivery, followed by a phone call to let us know...

Everyone that comes to our home comments on the ‘cool’ light fitting that we bought from Matt Blatt. They have a fantastic range at reasonable prices. The one that we bought looks like a state of the art luxury light. The staff at the store were just superb - full of enthusiasm and they had a great knowledge of the products. We loved the store because it was filled with so many fun accessories. We walked out with gifts for our kids and their partners. Matt Blatt is not just a furniture store. Its and experience!

Love shopping at Matt Blatt. It’s our go-to furniture store because they have a fantastic range of great quality products. Our home is almost exclusively Matt Blatt. We have always found what we are looking for at great prices. Really helpful staff who made buying a new office chair so easy. The chair was easy to assemble - love using it every day.

UPDATE: Matt Blatt did eventually agree to a refund on all six chairs, but only after I made it clear I would be lodging a complaint with Fair Trading if they did not.

My wife and I bought a dining suite from Matt Blatt a few months back. The company has nice designs at reasonable prices.
The problem is that it appears Matt Blatt has little or no quality control and no intention of helping you if they've taken your money and given you a dodgy product.
The plastic moulding on four of our six chairs is defective. This means the hardware to a...

After looking on the Matt Blatt website at a number of items, I went into one of the showrooms and was overwhelmed with the number of stunning and high quality products. With the help of the friendly Matt Blatt staff they were able to point me in the right direction and suggest pieces which matched the look I was going for.

The delivery team were great to deal with and my order was delivered on time as promised.
I wish every shopping experience was as easy and pain free as shopping with Matt Blatt.

After scouring the internet to find the perfect sofa, I stumbled across the Matt Blatt website. I was very impressed with their online selection, so decided to also go into one of their showrooms to take a look at their range in person.

I was greeted by friendly staff who guided me through a step-by-step process to identify the right sofa for me. Their knowledge of the product range and how that lines up to my personal requirements was second to none! And instead of pointing me in the direction of the most expensive sofas, they ended up reco...

We ordered some home decor & furniture pieces from Matt Blatt for an update of our place and we were very happy with our purchases. After spending lots of time talking about what we wanted and many, many website visits we made up our mind & placed an order. Great quality products from our latest order and our Sofa & Armchair which we purchased 6 years ago are still going strong. We always get compliments about our Matt Blatt pieces & would definitely recommend. My wife is obsessed!

My wife and I love to entertain so we needed an extendable table to maximise table space when we host our parties.
I looked on their website and found a table that I liked which was extendable. I called up to ask if it was at their Alexandria store but it wasn't however they relocated it to the Alexandria for the weekend.

I visited the Alexandria store and the staff were excellent in helping me pick chairs to match. I needed this service as it can be a bit overwhelming with the range they have! Delivery was easy and we used a recommended handyman to put the table together. We have had the table for nearly a year now and it's been so great to entertain large parties.

We recently purchased the Aleksander solid oak table after viewing it instore at Alexandria, Sydney. The table is absolutely lovely. After 6 weeks we noticed a crack had appeared along the wood grain after very little use. I contacted the store and customer service with a photo of the issue and accompanying receipt info and was pleasantly suprised by how efficiently they replaced it. The new table has just been delivered. The delivery guys were fantastic and assembled the table for me and waited while I checked over every inch of the new produc...