We ordered a bed 6 weeks ago and they delivered the wrong size they haven’t helped and still no bed and no refund this company is a bloody joke!Promised a replacement for 4 weeks constantly calling and always getting a different story and now they can’t even process the refund as promised and still won’t pick up their mistake....Disgusting customer service and constantly lied to.

I placed an order and waited for 6 days for further updated. They didn't reach out to me so had to call them and advised the item is out of stock? I sent them an email before but no response. I even called them two days after I placed an order and said, they will contact me when it's time for delivery. I was expecting a better customer service since they aren't selling cheap items and time is money! Value your customer because there are plenty of other store who do better for sure!

We ordered our stools on line. They were delivered and not assembled. We had to assemble them and they are not stable at all. We called our local store and ask for help and they direct back to warranties. Terrible service - terrible product. Very upsetting for our family purchase. NEVER AGAIN

I am STILL waiting for my Arco Lamp to be assembled by Matt Blatt.
Who knew an electrician was required to assemble a floor lamp?
Ordered and paid for 6 months ago.
I hope the rest of their furniture is actually in stock and less infuriating.

Purchased an office chair.

After 3 failed deliveries due to an apparent incorrect address (it wasn't) and significant time/cost in waiting for it asked for a refund. They refused and only wanted to give store credit.

Needed to get a chargeback from the credit card instead.

Ordered 2 eames chairs, white / walnut. Only 1 chair was delivered which was the wrong colour, white/ light wood. Two emails went unanswered plus the "form" which the person from the 1300 ph no. promised to email me straight away didn't arrive. No apology recieved for the "stuff up" and inconvenience caused. After writing another (after hrs)email i got an " oops sorry, our bad" on the screen, so it didn't go through and was deleted. So missing product, wrong product and no help. So no, i am not excited, nor have i been able to relax and put my feet up, or whatever the promo says.

Just terrible and costumer service is even worse.I was told if I want to refund it will only eb store credit and I can not be paid back.I don't recommend at all.

I had received multiple gift cards for Christmases and birthdays one year and though they had a 2/3 year expiry date, they all somehow cancelled before I had a chance to use them. I'd been advised by a sales clerk at the Adelaide store to email customer service to see about extending the vouchers, and though I had contacted during the Christmas break, I promptly received a reply from a Customer Service Specialist who had informed me that he'd reactivated my vouchers with no further discussion. I was extremely impressed with the efficiency of both staff members, and the outcome, and can't thank them enough for their efforts.

Bought Colorado Sofa Bed approx. 3 months ago. Have already had one arm fall off (it appears to be complete mismatch in holes and connections, leading to physics-defying attachment) and one leg fall off - with the screws actually put in with wood putty and not actually into the wood! Would not buy again, nor would I recommend based on the quality

We bought three stools at the Oakleigh store not long after purchasing our new house. As we didnt settle for a number of months Matt Blatt could not have been more helpful. It was not a worry for them to keep our stools for 5 months. And with settlement approaching I was in contact with Mel the showroom manager. Mel could not have been more helpful. She was very quick with her email responses and I felt very well communicated with. I would recommend this store and Mel anytime.

I have read some very negative reviews re this store, however my comment is absolutely the opposite.
I ordered online 2/12/19 a Flint Armchair and it arrived today 5/12/19...I absolutely love the chair and the delivery & on-site assembly was carried out to perfection. Thank you Matt Blatt. I couldn't be happier.

Deeply disappointing to find an expensive product bought in large part for its apparent quality and natural timber construction wrapped in masses of polystyrene. Why not use decent, environmentally responsible recyclable packaging?

Purchased 4 dining chairs, one faulty, told it would be replaced, thats 2 months ago. Would never shop there again, big fuss until they get your money, very poor Matt Blatt Richmond

Sales staff friendly prior to purchase. However prior to purchase they omitted to verbally provide vital information - that furniture is delivered in flat- packs which may have altered the decision to purchase. No mention of flat packs or that assembly will be required or that boxes would not be removed or that an assembly service was available. After delivery of flat packs Matt Blatt unhelpful - stating company policy. Well all I can say is FLAT PACK THE CEO!

We ordered two items, both in stock. One was from the Matt Blatt warehouse, was delivered in a couple of days. The other item was an online-only product, which I think means its supplied not by MB, but by a company using their platform. Two weeks after placing the order, nothing. Their customer service people are very responsive, but they have no visibility to what this other company is up to and consequently, I have no idea when the item will be delivered.