Purchased 4 dining chairs, one faulty, told it would be replaced, thats 2 months ago. Would never shop there again, big fuss until they get your money, very poor Matt Blatt Richmond

I bought a sofa (floor stock) Saturday 13/07 at 12.47pm. It was in my home at 1.30pm the same day. I can't believe how incredible the delivery service was (Sim and Tris). It took 3 weeks for another retailer to try to deliver the 3 parts of my previous sofa. I only ever received 1 and subsequently returned it for a full refund. If only every store had Sim and Tris! Thanks to Tamara also for putting me on to them. I think I will buy all my furniture through MB from now on. Amazing service!

-Horrible customer service, rude people who do not take any feedback
-Spent hours on the phone 10+ times trying to organise the delivery, investigate where the items are at
-Not worth the pain, used other amazing furniture stores when refurbished my house and they were all top notch
-Items come very flat pack and take lots of time to assemble
-Experience 0 stars
-Never using them again!
-If you spend 10k on the store you would expect some service...
-Nothing positive to say, fully disappointed

Matt Blatt has terrible customer service. I made a purchase with them two weeks ago and have yet to receive a timeframe on when my couch will be delivered. I called customer service to follow up and the staff were extremely rude and nonchalant about the issue, nor could they give me any information as to where my couch was. I called up the Richmond shop to see if they would be more helpful but the lady responded to me in an aggravated manner, saying the shop was understaffed and she couldn't help me until the end of the day. This is extremely disappointing and would like an answer as to where my couch is and when it will be delivered to my apartment.

Excellent in-store service from Jono at the Richmond store, followed by really exceptional care and attention to detail in the assembly of our Oxley wardrobe by Jesse and Jono. A confusion about how much assembly would be required by the customer was rectified with prompt, professional, no questions asked service, with Jesse taking great care to ensure the wardrobe was perfectly assembled. Thank you Jesse and Jono!

I ordered a print online, paid for it and then received an email advising will contact when ready to pick up at a Melbourne store. I waited two weeks with no reply, then sent an email to ask what was happening. I received an email a week later stating that there were none in stock and no longer printing that image. Would I like a refund or store credit? I was credited to my account 7 days later. Terrible experience. Their customer service is appalling.

Made purchase in store. Service was ok, however the retail assistant lied to ask when asked if the product was going to be on sale. They said not in the coming 2 months... 1 week later the 2 products we bought had slashed their prices on this particular range. We don't mind paying full price however we don't like purchasing out of deception... then to add insult to injury when unpacking the cabinet there were no instructions on how to assemble. Now we have a huge cabinet lifeless on its side in our living room until we get sent instructions. Thanks matt blatt - Far from a premium experience but a premium price!

Disappointing, such a joke of a company, don't waste your time! You have to take a gamble to buy products online as they don't have a lot of display in store pay $70 freight as you can't collect and if you don't like the product return it yep that is right for another $70! Thanks Milan it now costs your customers $140 just to shop at your unprofessional store and that's if you don't buy!

I was in the Swan St store in Richmond, Vic....staff member with attitude like you wouldn't believe!

I asked a well presented female where a particular stool was made....it was China is seems (I wasn't aware that Matt Blatt is actually cheap crap made in China) I shouldn't have asked. The attitude in her response was amazing. With a rather 'forked tongue' she told me that if wanted to buy Australian made items I should shop elsewhere. Thanks love - I will from now on.

Don't bother with Matt Blatt

Thanks Rohan, excellent customer service from you, thanks Pedemont couriers, fantastic, amazing TV unit, love it. I am well pleased