Deeply disappointing to find an expensive product bought in large part for its apparent quality and natural timber construction wrapped in masses of polystyrene. Why not use decent, environmentally responsible recyclable packaging?

Purchased 4 dining chairs, one faulty, told it would be replaced, thats 2 months ago. Would never shop there again, big fuss until they get your money, very poor Matt Blatt Richmond

Sales staff friendly prior to purchase. However prior to purchase they omitted to verbally provide vital information - that furniture is delivered in flat- packs which may have altered the decision to purchase. No mention of flat packs or that assembly will be required or that boxes would not be removed or that an assembly service was available. After delivery of flat packs Matt Blatt unhelpful - stating company policy. Well all I can say is FLAT PACK THE CEO!

This review is only 4 stars simply because I was not made aware that the chairs I bought would be delivered in a box and unassembled. This issue however, was quickly resolved by the delivery boys who with great grace and charm assembled the chairs. They went even further and helped move some of furniture.
They were courteous and respectful and turned a situation around that would have been difficult for me and my 85 year old husband.
Utter professionalism.
Thank you

Was told a week ago that the sale specials would finish next day- still going.
Dont buy unless absolutely sure- T&C misleading. You will not get a refund unless goods are faulty, and you are responsible for arranging and funding return to Sydney warehouse in return for a credit note. I will not shop here again

Bright and colourful store with lots of choice, friendly staff who were helpful without being overbearing and allowed plenty of time to browse and choose. We found exactly what we wanted and were really happy with the whole experience.

Had been looking at a piece of furniture for a long time but couldn't come in store and view it. Their customer service went above and beyond to send through photos and details to make sure it was right for me. It clarified my decision and made me feel very confident as a customer about what I was buying. Will defiantly be back soon!

Im not going to waste my time telling the whole story but customers need to be aware... Dont shop there.. ! I order and paid for 2 chairs its been 8 weeks and I havent had a call back to explain..

Ordered specific items 9 weeks in advanced, told it will be no problems and stock is allocated. Go to do final payment and we had to ask everything was ok, put me on hold and said by the way those 9 chairs you ordered aren't available. Offered us completely different looking chairs, wouldn't provide a replacement of similar look rather they were concerned about the dollar amount of the item that they had to provide us. The staff were insensitive, rude, un empathetic and have no regard on the impact this had on us. I would never ever use this company, total rubbish!

I bought a sofa (floor stock) Saturday 13/07 at 12.47pm. It was in my home at 1.30pm the same day. I can't believe how incredible the delivery service was (Sim and Tris). It took 3 weeks for another retailer to try to deliver the 3 parts of my previous sofa. I only ever received 1 and subsequently returned it for a full refund. If only every store had Sim and Tris! Thanks to Tamara also for putting me on to them. I think I will buy all my furniture through MB from now on. Amazing service!

I ordered the Klaus desk through the Fitzroy store and it arrived very promptly. No thanks to my clumsiness, I managed to damage the legs of the desk whilst assembling the item - I reached out to Joshua from the store who went above and beyond to get me a set of replacement legs under warranty. The level of customer service has blown me away.

it seems there biggest fault is there third party delivery service and without delivering in time! I got a text outside of business hours advising delivery will be 730am - the delivery date was incorrect and I need prior notice to ensure I’m home first. A phone call asking when I would like delivery seems more appropriate. Matt blatt also never sent an email with tracking number so I had no true lead time it’s more of a guessing game. Sydney customer service was appalling!! Overall a regretful buy.

Easy to navigate the store, great range of stylish furniture.We are very satisfied with our new chairs. They arrived 3 days after purchase and was easy to assemble. Thank you.

Love the vibe in this store. The products are great and the staff are all fabulous.

Great value for money. Well made products. And a fresh and funky feel.

Highly recommended!

I went in hunting for a new entertainment unit and was served by a fantastic woman who even remembered me coming in a week before and what I was looking at. She was a great help in ordering our unit and explaining the delivery process to us and was generally a lovely person. Will be shopping there again and hope to deal with her again too!

Staff were enjoyable and easy to work with, products are incredibly high quality and the whole process was wonderfully easy. I will absolutely be using Matt Blatt as my go-to high-quality furniture store.

-Horrible customer service, rude people who do not take any feedback
-Spent hours on the phone 10+ times trying to organise the delivery, investigate where the items are at
-Not worth the pain, used other amazing furniture stores when refurbished my house and they were all top notch
-Items come very flat pack and take lots of time to assemble
-Experience 0 stars
-Never using them again!
-If you spend 10k on the store you would expect some service...
-Nothing positive to say, fully disappointed

Matt Blatt has terrible customer service. I made a purchase with them two weeks ago and have yet to receive a timeframe on when my couch will be delivered. I called customer service to follow up and the staff were extremely rude and nonchalant about the issue, nor could they give me any information as to where my couch was. I called up the Richmond shop to see if they would be more helpful but the lady responded to me in an aggravated manner, saying the shop was understaffed and she couldn't help me until the end of the day. This is extremely disappointing and would like an answer as to where my couch is and when it will be delivered to my apartment.