Notice to Reviewers: As of May 2020, Matt Blatt has been acquired by Kogan. Throughout this process, there is a new take on the infrastructure in place, new staff, new support and new products being offered.
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Matt Blatt Physical store (page 4 of 4)
SA, Adelaide, NSW, VIC, etc...Terrible delivery times and no customer service about delivery
Matt Blatt is new to Adelaide and I thought I'd give them a go, ordering 2 kitchen stools. Paid 50 percent.
Chased to find out if the stools, which were on order, having to come via shipment, were available, then had to pay the rest. Told the stock was in Sydney. Have phoned and checked a couple of times. As others have said, there is no email, phone or SMS notification, or capacity to track delivery via Internet.
Three days ago I was told the stools were in transit, 2 days ago I was told the truck was arriving that day and I would be contac...Read more
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What! customer Service?
Disappointing, such a joke of a company, don't waste your time! You have to take a gamble to buy products online as they don't have a lot of display in store pay $70 freight as you can't collect and if you don't like the product return it yep that is right for another $70! Thanks Milan it now costs your customers $140 just to shop at your unprofessional store and that's if you don't buy!
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Rude staff in Swan St, Richmond store
I was in the Swan St store in Richmond, Vic....staff member with attitude like you wouldn't believe!
I asked a well presented female where a particular stool was made....it was China is seems (I wasn't aware that Matt Blatt is actually cheap crap made in China) I shouldn't have asked. The attitude in her response was amazing. With a rather 'forked tongue' she told me that if wanted to buy Australian made items I should shop elsewhere. Thanks love - I will from now on.
Don't bother with Matt Blatt
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Love my Stockholm Entertainment unit
Thanks Rohan, excellent customer service from you, thanks Pedemont couriers, fantastic, amazing TV unit, love it. I am well pleased
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Harriet55Sydney
- 4 reviews
- 6 likes
Replica Grasshopper Floor Lamp
I bought this lamp originally from Replica Furniture and had to return it twice as it never worked. So I got a refund and went to Matt Blatt. Service was fantastic, friendly and helpful. Whilst I had to wait 5 days for it to be shipped up from Sydney to Brisbane, it arrived as promised and I received a notification for pick up. The lamp is beautiful, it works and the quality and finish is far more premium than Replica Furniture. I won't look to buy any replica furniture from anyone but Matt Blatt.
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Melanie AndersonMelbourne
Matt Blatt Lighting
We bought 3 different lights from Matt Blatt for our renovation back at the start of this year:
2x Replica Xavier Lust Pleat box pendant lights in duck egg blue
2x Replica Poul Henningsen PH3/2 Pendant Lamp Small, and
1x Replica Poul Henningsen PH4 1/2 Pendant Lamp
The pleat box lights are gorgeous - and look great in. However the clip used to hold the pendant at the position you desire is flimsy and our electrician had concerns over it being suitable or even appropriate. He even called Standards Australia over it - however SA apparently...Read more
consider this to be the bare minimum standard. It was extremely challenging and difficult to install them so that the ceiling attachment would actually sit flat against the ceiling. And that's where the good part of this review ends. The other two type of lights are flawed in just about every way - the glass is incredibly brittle and easy to break - the PH4 1/2 pendant lamp arrived broken in pieces, which was replaced by Matt Blatt on request. However the glass in the replacement lamp (whilst it didn't have any broken pieces) was riddled with fine cracks - to the point where both us and our electrician chose not to install it for fear it would break under the strain of its own weight. I contacted Matt Blatt twice via email to find out about returning the clearly faulty product, but received no response on both occasions. We ended up throwing it in the skip as we had unfortunately passed the 7 day return period (which only applies to lighting, of course). The PH 3/4 light wasn't much better - I broke one of the glass components when attempting to construct the lamp (this and the PH 1/2 come in pieces) and couldn't buy a replacement part - just the full light fitting. The three wires that attach to the ceiling fitting had incredibly poor quality connections so it was impossible to have all three wires actually taught when the lamp was hung. It looks rather lousy. The smallest glass piece in the centre is so precariously hung from the pendant's connections that one small knock and it would come crashing to the ground - breaking into a million small, dangerous glass pieces. Ask me how I know.Similar opinion? Write a review on ieatwords.com.au!
JenBrisbane
- 4 reviews
- 2 likes
Fantastic service and on time delivery
Fantastic service from David at the Fortitude Valley Showroom. He helped me with colours and design and I ended up with a style that I didn't intend. The delivery was on time. correct and the the service from the delivery guys were fine. I little disappointed that I can't return any items locally - they need to go back to Sydney. Although David did put on the invoice that I could return the floor rug locally.
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Anne-MarieSydney
- 7 reviews
Order of a light originally shown as "in stock", delivery date was delayed 4 times
The product (a light) when I FINALLY got it was good. However, I was originally expecting delivery in early Nov. I had the standard email "due to unforeseen circumstances with our supplier" another 4 times until 1 week into Feb, it was finally available. Months, not a week later or a few days. I challenged the emails and got the same reply "due to unforeseen circumstances with our supplier". I wish I knew that when I ordered it. Suffice to say, I didn't have a light in that room for 3 months. Terrible service, at lease they should have had the ...Read more
correct availability date on their website before I ordered the item, so that I had a choice. The other thing was that I paid in full for the item back in October, so they were sitting on the money for months. I wish I would have paid a deposit and balance on delivery - that might hurry them up. So - BE CAREFUL when you order from these guys to really MAKE SURE the delivery date is realistic. I got burnt, I hope you don't.Similar opinion? Write a review on ieatwords.com.au!
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