Matt Blatt VIC

Moved the desk and the sides just fell off.
It seems the company doesn't exist and the new company using the same trading name won't accept warranty

Purchased furniture in late February 2020- making a deposit of $808.00. Agreed to wait a month for the 8 chairs to arrive. The company has been bought out by someone else. They keep stalling by refusing to refund our deposit. The order for our chairs has been cancelled. What sort of business takes your money and offers nothing? Highly unprofessional and deceptive.

I bought the Molly dining and coffee tables in store and had them delivered to my home. I decided to go ahead with assembling the two tables and had a lot of trouble. When I made the purchase in store, I was advised that it would be super easy to put together and it would simply be a matter of screwing the legs on the table.

Getting the wooden legs connected for both of the tables was extremely difficult. They would get stuck and it was impossible for me to push them down on my own. I then called the customer service line to ask for help and ...

Purchased 4 dining chairs, one faulty, told it would be replaced, thats 2 months ago. Would never shop there again, big fuss until they get your money, very poor Matt Blatt Richmond

Was told a week ago that the sale specials would finish next day- still going.
Dont buy unless absolutely sure- T&C misleading. You will not get a refund unless goods are faulty, and you are responsible for arranging and funding return to Sydney warehouse in return for a credit note. I will not shop here again

Bright and colourful store with lots of choice, friendly staff who were helpful without being overbearing and allowed plenty of time to browse and choose. We found exactly what we wanted and were really happy with the whole experience.

Im not going to waste my time telling the whole story but customers need to be aware... Dont shop there.. ! I order and paid for 2 chairs its been 8 weeks and I havent had a call back to explain..

I bought a sofa (floor stock) Saturday 13/07 at 12.47pm. It was in my home at 1.30pm the same day. I can't believe how incredible the delivery service was (Sim and Tris). It took 3 weeks for another retailer to try to deliver the 3 parts of my previous sofa. I only ever received 1 and subsequently returned it for a full refund. If only every store had Sim and Tris! Thanks to Tamara also for putting me on to them. I think I will buy all my furniture through MB from now on. Amazing service!

I ordered the Klaus desk through the Fitzroy store and it arrived very promptly. No thanks to my clumsiness, I managed to damage the legs of the desk whilst assembling the item - I reached out to Joshua from the store who went above and beyond to get me a set of replacement legs under warranty. The level of customer service has blown me away.

Easy to navigate the store, great range of stylish furniture.We are very satisfied with our new chairs. They arrived 3 days after purchase and was easy to assemble. Thank you.

-Horrible customer service, rude people who do not take any feedback
-Spent hours on the phone 10+ times trying to organise the delivery, investigate where the items are at
-Not worth the pain, used other amazing furniture stores when refurbished my house and they were all top notch
-Items come very flat pack and take lots of time to assemble
-Experience 0 stars
-Never using them again!
-If you spend 10k on the store you would expect some service...
-Nothing positive to say, fully disappointed

Matt Blatt has terrible customer service. I made a purchase with them two weeks ago and have yet to receive a timeframe on when my couch will be delivered. I called customer service to follow up and the staff were extremely rude and nonchalant about the issue, nor could they give me any information as to where my couch was. I called up the Richmond shop to see if they would be more helpful but the lady responded to me in an aggravated manner, saying the shop was understaffed and she couldn't help me until the end of the day. This is extremely disappointing and would like an answer as to where my couch is and when it will be delivered to my apartment.

We love going to Matt Blatt, every single store we have been to look amazing, bold, colourful although often we find it hard to find a piece that fit into our home, which is neutral and minimalistic. Hey, my partner and I are definitely no interior designers. I am sure one can make it work.

What I love about MB is that we have always had great customer service from them. They are friendly, not pushy, and accommodating. Manager gave us a voucher to entice us and help us cross the line with the purchase. A lot of products are wood, skin / fur p...

Excellent in-store service from Jono at the Richmond store, followed by really exceptional care and attention to detail in the assembly of our Oxley wardrobe by Jesse and Jono. A confusion about how much assembly would be required by the customer was rectified with prompt, professional, no questions asked service, with Jesse taking great care to ensure the wardrobe was perfectly assembled. Thank you Jesse and Jono!

I ordered a print online, paid for it and then received an email advising will contact when ready to pick up at a Melbourne store. I waited two weeks with no reply, then sent an email to ask what was happening. I received an email a week later stating that there were none in stock and no longer printing that image. Would I like a refund or store credit? I was credited to my account 7 days later. Terrible experience. Their customer service is appalling.