Matt Blatt NSW, Balgowlah

Deeply disappointing to find an expensive product bought in large part for its apparent quality and natural timber construction wrapped in masses of polystyrene. Why not use decent, environmentally responsible recyclable packaging?

The first delivery of our table was overdue the promised date made in store, as apparently, they were exceptionally busy. This first table was damaged. I discussed this with staff in store and they offered to organise a replacement. It took twice as long to deliver a replacement (and a few emails and calls). During this delivery the delivery men damaged property. The second table was also damaged! Informed MattBlatt immediately concerning both issues. It took a further two weeks for the next table to arrive.
Re the damage, it took MattBlatt 5...

I purchased a coffee table at the Balgowlah store and when collecting the table and getting it out of the packaging, I noticed several scratches on the surface so returned it to the store. They ordered another one from the warehouse which arrived a full week later. I checked it in store and again it was damaged goods. At this point I asked for a refund and was convinced to give it one more try. So, one more week goes by and I go to the store to collect and yes, it was also damaged goods. I was now convinced that Matt Blatt furniture is of very ...