Just brought a CX5 2022 from Mazda Artamon and I really impressed with the Pre and after sales services that they have. The dealer is nicely set, friendly and down to earth atmosphere and more importantly none of those trying to tie you into a contract on the spot.
If you interested in purchase a Mazda, i recommend you to ask for a sales consultant by the name of Najib Nazar. He is good in what he does, has excellent product knowledge, outstanding customer service and would go out of his way to get the best deal for you. As for the car, it's only been 2 weeks so too early to tell but it's perform very well so far so no complaint yet.

Purchased a Mazda 3 and absolutely love it. The service was excellent and they went out of their way to assist with trade in. Also they have great coffee and snacks during a car service and they wash my car. Bonus

We signed a deal with Werribee Mazda for a new car CX 5 Max Sport and paid a deposit.
We were given a copy of our contract
Which states 3days cooling off period also states there will be penalty $400.00 or 2% of purchase price. Due to unavoidable circumstances we had to cancel the deal less than 24hrs .
Issue is Werribee Mazda is refusing to refund our deposit in full. They want to charge us 2% of our purchase price.
We have approached the branch manager but no compensation has been offered
Really dissatisfied and disappointed with level of service from such a reputable car company.
Why give 3 days cooling off period and charge a ransom?
Be aware friends!!

I think I was expecting something else after reading some reviews on here.

The buying experience was okay, but never really genuine. It all felt a bit plastic and fake. Just a bunch of smooth talking sales people who were always in a rush.

I walked away from the whole thing feeling a bit meh, and a bit ripped off on the price. But hey, live and learn for next time.

Fifth time getting my car serviced at Artarmon Mazda, note on invoice states complimentary car wash carried out but car had more dirt marks than when it went in. This is not the first time this has happened, complained to them directly previously with no positive action and I don’t have the time nor the inclination to take it up with the dealership again now as it appears to be a systemic issue that they are not interested in rectifying.

Would like to commend the service offered by salesperson Naj at Artarmon Mazda. He was great. Knew and presented the models well and followed up repeatedly. You can trust him. Paul

Just recieved my new car today - delivered to my home by Nathan from Parkland Mazda W.A. I highly recommend dealing with Nathan. Very helpful and professional and made my purchase a very easy procedure. Thanks Nathan for all your help.

I found Naj, Leslie, Kieran and all the staff polite, helpful, happy and obliging at all times. I could not be happier about the service at Mazda Artarmon. Thank you all .

Mazda have had my car for 7 wks to check if it is faulty after an accident. They have taken their time yet will not compensate me for payments I have still had to make for my salary sacrifice yet have not been able to drive my car. Not to mention the stress, anxiety about a faulty car, waste of time due to many many phone calls and deterioration of mental wellbeing. Customer satisfaction a big fat zero. My car is going to be fixed by the repairer although mazda still can't say it is 100% safe. This is only happening because I went to essendon mazda last week and sat there for 2.5hrs demanding answers. Not good enough Mazda.

There is a matter before the department of fair trading and Mazda Australia in relation to bait and switch and flagrant breaches of consumer law of this country by Artarmon Mazda. BE WARNED and stay well clear of this organisation they are dishonest to the point of using fake names instead of the names given by their parents and recognised in this country.

We picked up our Mazda 2 yesterday from Ryde Mazda. I must say that CON ZACHARIAS was AMAZING!! From start to finish he was helpful, full of knowledge & extremely professional. Con took the time to explain everything very clearly & was very patient. I have never experienced such professionalism & kindness when purchasing a vehicle. Extremely polite & went above & beyond. Another point I would like to make is I have never received a car with a bow & balloons. I felt very special. Con we cannot thank you enough!! The rest of the staff were also very friendly. We highly RECOMMEND Ryde Mazda. Thanks again Con for making this a wonderful experience. You’re the best!!

Had to drop my car off after a recall issue. I politely asked if they could give it a quick wash whilst they had it, that was quickly shut down with we don’t have time. I dropped it off at 8.55am and wasn’t picking it up until 5pm, not sure how much time you need? I then proceed to ask for a lift from my office to the car yard at any suitable time throughout the day and was given another excuse.. they only do drop off and pick up within a 5klm radius, my office is 4.4 klm. I understand I’m not the only person dropping off a car but it wasn’t my fault I had to drop it off in the first place. Essendon Mazda, I’m very disappointed!