great atmosphere and awesome people to deal with. have dealt with this company many times and they never fail to put a smile on my face. get down and visit the boys at Frankston mazda

I was looking to buy a new car and happened to drop in at Werribee Mazda. The attitude of the sales rep was horrible (for lack of better words). Never seen such a cold attitude from the sales reps.

I purchased a Mazda Vehicle in 2015.
I have had nothing but issues with this vehicle.
Mazda Australia claim they look after their customers. They simply don’t.
I have had years of complaints on this vehicle yet their “Field Technical Specialist” can’t find anything wrong apart from a seatbelt that needs replacing (Yet again).

I am continually guaranteed contact from a Case Manager who just doesn’t return calls when promised.

In the last 6 months I’ve had 2 System Malfunctions, SRS AirBag Malfunction, Master Cautions, over 40 consecutive days at the dealership and that claim “No abnormalities were found”

AVOID

I have just bought my second Mazda from Mount Gravatt Mazda. The customer service they provide is awesome and does not stop once you sigh on the dotted line. The service department is professional and helpful.

The whole experience were fantastic. Nic Ranieri was brilliant he explained everything, no pressure and encouraged me to try several cars until I found the right one for me. He gave his time and I appreciate that. Nic gave me material to take home and read and introduced me to other members of the team to answer questions. I found everyone very friendly but not pushy. When I did decide what I wanted he made sure I understood how everything worked going through everything on the car. He also introduced me to Stef who was very helpful. Thanks Nic and the team at Mazda Ringwood I am really happy with the purchase and have recommended you to my boss who is also looking at getting a Mazda.

I recently bought a Mazda 2 Genki from Shannon Brown from Mazda in Preston. Shannon isn't your typical car salesman! He made this process very easy for me with his non-pushy, polite, respectful personality plus he laughed at my jokes lol. He was just a nice bloke, what can I say! I can recommend him highly and don't be afraid to bring a bit of laughter into the mix. After all, its an exciting, happy time buying a new car!! - Lisa

Don't expect any customer care if you buy a Mazda, you are on your own. All I need is a door adjustment and it seems too difficult for any dealer to accommodate easily. Even after explaining the poor behaviour of Essendon and Bendigo Mazda to Mazda Australia, they initially tried to assist but couldn't even transfer my call successfully. It seems that if you want any warranty work done through Mazda, you need persist and ignore their tactics to make their customers so frustrated that they walk away in tears. NEVER AGAIN

So disgusted with Mazda service. My Mazda CX-5 diesel needed a new engine after only 90,000km due to a known manufacturing defect. Mazda has dragged it on for months. Don’t buy these cars.

I recently had a problem with a warranty issue for my CX5 and I am very grateful for Mr. Sams professional and speedy manner he dealt with resolving my problem. He is just amazing to deal with and couldn't be happier. Thank you.

Okay booked my car in for 40,000 service and fixed servicing is around the $318 mark but when confirming my appointment it turns out I am up for $517 as they need to change brake fluid and cabin air filter. This is blatant dishonesty and really makes a mockery of their capped fixed servicing. If it has to be done at 40,000 then include it in the price right from the start. Sick of being treated like an idiot by companies who think ripping off the consumer is a god given right.

First the salesman need to listen to the customer's need and don't use your tactics and skills to force their opinions and ideas so that they won at the end and close the deal.....
You don't want other do it to you! Then don't do it to them.
It's their hard money they have to use in way they want .
Second you need time to spend with them and don't show you are getting tired...
The worse of all
THEY DID NOT CONTACTING
Us to see what they can do, WHY? Simply
They DON'T CARE

Fantastic service extremely helpful from sales to to the boss. Finance manager Mario was extremely helpful in arranging finance. Their cafe is an excellent example of how they really treat their customers.

Battery died on a Saturday morning so called the dealership for advice. Car bought from them and just out of warranty (great timing). Service dept is normally opened but happened to be closed due to public holiday. So asked if I could speak to a salesman about replacing the battery. Told there was no one here who could help. I then asked if there was anyone there who knew anything about mazda vehicles. Put on hold then told again there was no one here to help. Only needed to know if a normal battery replacement was ok as the car has the I-stop facility. It appears as no mazda salesperson knows much about there vehicles to help a customer. Ended up getting a battery from elsewhere and you do need a special battery for any I-stop car.