I bought a 2012 CX5 from Mazda Hornsby dealership on 15/8. I just had the pink slip done at your dealership to be told the car
needs 4 new tyres at $1000 to pass the safety check!

I have only done 4,500 Km in the car since I bought it so I was very surprised that the tyres were already worn. This tells me that the car was sold to me with tyres that were unsafe and not road worthy.

I called Mazda to request a refund of the tyres but they refused saying it was wheel alignment issue that caused the tyres to wear rapidly! Please check that the tyres aren’t bald before purchase to avoid having to pay $ 1000 for new tyres after only doing 4500km!!!!

Ripped off in dealership by dodgy sales techniques. Mazda corporate "couldn't" help. Having been a Mazda family from very young - I learnt to drive in a Mazda 323 - I will now never own another Mazda.

(BTW positive reviews of this dealership read like astroturfing.)

PLEASE do not waste your time with this dealer unless you are prepared to be greeted by salesman who are as per my title above. The manager was super confident that he could win my business but they are just words.

West End Mazda is not the place to purchase any Mazda spare part being so expensive, there is another place cheaper and more reliable. I'm very disappointed with the Service Department that they don't know how to assemble a suspension control arm in my car. It is not a Ford or a Honda, it is a Mazda and I was told to go elsewhere to assemble it! If you want to purchase any Original Mazda Part contact Nengun Performance in Japan, you will save heaps of money and a few headaches.

Don't go there! I will not buy anything from this dealership and its arrogant staff ruined my love for Mazda! Very pushy salesperson with no explanation on the contract. Shirk its responsibility and dodge problems. Refused to communicate on issues that already happened. There is no customer service at all! If things go well, then it's your luck. If anything happens, then god bless you!

Agreed on a price with salesman and went in to sign the papers and put my deposit, only to be told that they had not agreed on the price and to add further insult, the manager, with little people skills offered me a price on the car that was 2-3k more than the agreed price. Beware of Mazda dealership in Seaford, Vic. They will make promises and won’t follow through with it. Wasted my time and made me feel extremely unhappy with the whole experience.

The after sales customer service is pretty terrible. After I had my car financed [name removed] (so everyone can avoid him) did not even bother to send or print the St George finance statement detailing where to pay my repayments which is pretty slack. After calling and emailing him there was no response? Did he die? Or did he just choose to ignore me? I guess he already made his money so he did not bother replying. Pretty crap go and would not recommend financing from them if possible

Huge thank you to Mazda for your very generous support with issues with a CX7... can’t thank our customer case manager Jennifer enough for her assistance. she listened to me .. she was always polite attentive and extremely helpful. She responded positively and went above and beyond to assist me with an excellent outcome.
Thank you Mazda.. thank you Jennifer.. thank you John
Very positive experience all round ..

I have just purchased my third Mazda from Hornsby Mazda. Ulike many salespeople who flit from one motor brand to another, Rod Newbrun has been with Hornsby Mazda over the many years of my dealings. Rod takes time to explain everything and point out all the features of the various Mazda models. Rod is polite, not pushy and a real gentleman which makes the final decission easy, all in the comfort of one of the best new car showrooms I have ever seen. Do yourself a favour, consider Mazda for your next new car and go and see Rod Newbrun at Hornsby Mazda, you will not regret either experience.

Bought a fairly used CX5 on dealership choice finance . worst level of transparency in disclosing finance interest rate despite repeated requests. kept promising to get my wife and I the best interest rate in the market. The next day got us to quickly sign the contract as he said there were other customers waiting for him. Got home to review the contract only to find he has arranged 14.6% interest rate without informing us. Had good job, good savings and never had bad credit rating. Never forgiven myself to have fallen so cheap by not insisting he disclose the interest rate or read all the paper work before signing.

I put holding deposit on a vehicle and changed my mind on the specific vehicle. It has been more than a week and still have not received my money back.

I strongly do not recommend the used car section at all don't bother, waste a time don't believe a word they say. They don't stand by their word, they don't negotiate very much and they don't pay top dollar for your vehicle as they state, they claimed my vehicle was rubbish, and most of all they are inconsiderate as they sold the CX9 I was buying to another person actually while they knew I driving there to buy it. Left a very bitter taste, very unprofessional. You guys left a great disappointment with my grandchildren which was to commute them around. To the owner, your staff should know word by mouth is best advertisement and guess what, after the service I got I certainly will not be recommending Wanneroo Mazda.

The other day I was inside Mazda Dealership Belconnen to look at options for a brand new mazda. Another customer had come in to enquire about a car that he was planning to buy. He wanted to know when the car he wanted to buy would be available. I was surprised at the [name removed] (Mazda) response which was 'your annoying'. I dont know the full picture. Maybe [name removed] was having a bad day or maybe the customer had already been in plenty of times but I did not think that [name removed] response/statement was appropriate.

Happy that [name removed] was not attending to me but that was not good customer service.

I went with my son to Ringwood Mazda on Saturday just to have a look. Bill approached us and listened to what he was looking for. He found a car that met all of His requirements and after moving many cars we took it for a test drive. He bought that car. Bill was a pleasure to deal with, he knew his stock and was confident in finding the right car for Him without being pushy. Well done Bill we can see why the dealership is so busy.