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Reviewer Photos & Videos
MAVSydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
A great beginning!!
We are at the start of our new adventure building our brand new home with Mcdonald Jones. We had the pleasure of meeting Tracey Neilsen and Mary at their office in Leppington. We were made to feel welcome straight away. We began our journey working along side Tracey, who was respectful and honest and happy to hear our ideas. Both Tracey and Mary were willing to go above and beyond to make sure everything was exactly as we wanted it to be. I have no hesitation in recommending either of them to begin your journey with McDonald Jones Homes.
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Excellent Pre-construction Stage Experience
Tracey and Mary did an excellent job throughout pre-construction stage. Their professionalism helped us to resolve the issues around finalisation of consolidated tender and final sales plans. Being a first home buyer, we didn't have much experience of building but their thorough knowledge of building houses in Sydney helped us get the best value for money for our new home. I wish them best of luck with other jobs.
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Vish and IvanaSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
MJH - Highly Recommended!!
We couldnt speak more highly of our Sales and Design Consultant (Paul Sidney) and our Construction Supervior (James Koski). Paul set a very high standard from day one and we feel James has continued this right through to getting our keys by the end of this week. Pauls knowledge of our building area, land and estimated costs were spot on! He was very professional, realistic and honest; which made it easy to choose MJH to build our home with. We had 4 other tenders with alternate builders; however no one came close to the detail that Paul provide...Read more
d us. Right throughout construction, James made sure that our build was on time and in accordance with our wishes. We felt that the whole build went smoothly and James kept us informed throughout. He has worked really hard to give us the home we wanted and to ensure that we were happy every step of the way. There were a couple of hiccups along the way (none of which related to James); however James was the first person on the phone to rectify the issue. We would recommend MJH to anyone looking to build their dream home with a team of trustworthy and professional individuals.
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RoccoSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Building supervisor
Just writing this quick review just to let you all know that my experience with the actual build from the start to almost finish has been a wonderful stress free experience due to my building supervisor Bernard refalo he has been organized, very perfesional all ways returns my calls i just cant explain in words how pleased i have been with evey aspect of the build thanks to my supervisor thankyou bernard. .
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KatySydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Cant wait to live in our dream house :)
Just had our PCI and the house is AMAZING thanks to our site supervisor Bernard Refalo who made it all happen. The construction phase was executed so smoothly because he was so organised and always on top of things and got things fixed quickly as they came up. He kept us updated on progress weekly so we knew what was happening. Overall we are very satisfied, there were minor issues along the way from pre build but mjh handled them well. Thanks to everyone at mjh involved in our build. Mjh has the best house designs which suited our needs and the quality is definitely obvious when compared to other builders. We love love love our house... and cant wait to move in a weeks time. Would definitely recommend mjh to friends and family.
1 comment
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vikneshkumar g.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great start to building process
Our pre-build journey with MJH Kellyville Homeworld team Vincent Klein, Linda and Mikal as been wonderful. We were greatly impressed with the professional and efficient response we received for our queries and requests for design changes to the floor plan. Vince was very helpful and accommodated our last minute request for appointments and helped us with all our enquires. I hope we will receive similar level of customer service and support in future through to the very end of the build.
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GarangSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Amazing build process
I had an amazing build experience with my site supervisor Mark Docherty. He made the whole process easy to understand, he always communicated things in a timely and accurate manner, well organised with the scheduling and went out of his way to make thing easy and understandable for me from the start of construction to hand over coming up soon.
1 comment
McDonald J.McDonald Jones Homes
Hi Garang, thank you for taking the time to provide your feedback about Mark, he was delighted to read your comments! Please keep us posted on your progress.
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PKMSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great pre-building consultations
We have had a wonderful experience dealing with Vincent Klein and the team at Kellyville Homeworld (Linda and Mikal) during our tender process. Vince was professional, efficient and flexible with our design changes. He was very quick to respond to our queries even outside his working hours which was quite impressive! Vince is a pleasure to work with and has great customer service. We are looking forward to this journey and hoping that everyone we work with along the way will have the same level of dedication and professionalism we have experienced so far.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thank you for taking the time to provide your feedback on your experience so far, keep us posted as your home comes to life!
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NNKSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great start up Experience with McDonald Jones Homes
Paul from McDonald Jones Homes guided us for our pre-construction stage in a professional manner. He answered all of questions and changed tender and quote few times without any hesitation. Very happy with pre-construction stage services provided by Paul from McDonald Jones Homes. We will definitely recommend McDonald Jones Homes to our friends.
1 comment
McDonald J.McDonald Jones Homes
Hi there, thank you for the feedback about Paul, he was so pleased to read your comments!
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SimonSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great to deal with
Great experience and very happy with our new home. The communication was excellent from the first day to completion. Our project coordinator Ebony was fantastic and extremely helpful.
The build was of high standard and managed exceptionally well by David who was very approachable, knowledgeable and professional.
I would highly recommend McDonald Jones to anyone.
Fay Nader
1 comment
McDonald J.McDonald Jones Homes
Hi there Fay, thanks so much for the feedback about your experience, we hope you are creating lots of happy memories in your new home, we'd love to see photos if you have time to share some!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
very good
We are in pre-consteuction stage, we had great experience with Cassandra Bonner,she managed handled professionally & amazingly quick . Questions have been answered honestly and everything explained thoroughly.We had few changes which were amended so quickly.I would like to use Cassandra Bonner for my internal selection as well .Very Very happy! Thankyou!
1 comment
McDonald J.McDonald Jones Homes
Hi Bineesh, thank you for your feedback on your experience so far, please keep us posted on your progress, we can't wait to see your new home come to life!
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Jonathan S.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Good build process but poor support after handover
We have been in our home for 6 months now. The build process was excellent and no issues with the site manager etc. They appear to be very professional and organised company. What I find disappointing about them is that they survey you all the way through the build up to handover, but as soon as you move in thats where the surveys stop and for good reason, because thats when your expectations if warranty repairs are met with resistance. Our painting was of very poor quality and I was told by the warranty inspections person that I shouldnt be ex...Read more
pecting exceptional quality, as that is not the build quality I have paid for. He essentially suggested that they are not a high end builder and I should expect defects in the painting as their painters have so much painting to do they dont have time to focus on detail such as cutting in. I couldnt believe it. I was also told that my skirtings having a slight bow in them is perfectly normal and gaps between door/ window frames was also normal. Anyway If building with these guys I would strongly suggest you don't accept the handover until painting works are rectified. Try avoid the excitement of getting into your new home and tell them there is no handover until the paint quality etc and defects are completed to standard. Overall the last phase of the process has left us bitterly disappointed about the whole build which is a shame as it started off so well...1 comment
McDonald J.McDonald Jones Homes
Hi Jonathan, thank you for the honest feedback, we would like to investigate your concerns further, could you please provide your best contact details and job number via private message or please emai... Read more
l them to [email protected] Many thanksSimilar opinion? Write a review on ieatwords.com.au!
Very satisfied customerSydney, NSW
- 2 reviews
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great experience
The experience with McDonald Jones from start was to finish was excellent. The Design Studio and selection day is great. Set up with Kate working with us. Johnny our site supervisor during construction kept us well informed and construction progressed quickly and finished early. Love the portal to view photos at each stage. Finally Leanne post handover who provided great service with the few minor items to be attended to. Quality is first class. We love our new home. Thank you MJH.
1 comment
McDonald J.McDonald Jones Homes
Hi Very satisfied customer! Thank you for the lovely feedback about the team, we hope you are making lots of happy memories in your new home!
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NadeemSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Wonderful pre-build experience
Had great experience till tender completion process with Vincent Klein. Comparing with other builders he's made it super efficient and easy to understand.
All this could be little bit more time efficient and less time consuming, however coordination and response to all my inquiries was very efficient and design flexibility with modifications was impressive.
1 comment
McDonald J.McDonald Jones Homes
Hi Nadeem, thank you for the lovely feedback, keep us posted on your progress!
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The WilsonsSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Vince has been so great with everything! Cannot wait to start building!
We are in pre-consteuction stage & everything has so far been handled professionally & in a timely manner. Questions have been answered honestly and everything explained thoroughly. Great savings were made with taking up all of the promotional offers and build has now come in under our initial budget. Very happy! Thankyou!
1 comment
McDonald J.McDonald Jones Homes
Hi The Wilsons, Welcome to the McDonald Jones family! Keep us posted on your progress, we can't wait to start building your new home!
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Find out how McDonald Jones Homes NSW, Baulkham Hills (Sydney Office) compares to other Home Builders
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sjm44290293Sydney Surrounds, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great Build!!!
We started the process of building a Miami 16 around 18 months ago. We were extremely happy with Nathan (Leppington salesman) during the sales process. He was very knowledgeable and was always prompt when answering any questions.
The pre-construction phase was pretty good, although there was some issues getting timely responses to enquiries. We did have an issue with the split level in our house because of the slope, but this was solved quickly by senior management.
The selections process was easy and all of the people involved were quite hel...Read more
pful. Lunch was really excellent! Had a minor issue with our slab supervisor, but timeline was followed so no real complaints. Our building supervisor Rob has been fantastic. Constantly kept us updated with what was happening and always told us what would be happening next. He was always happy to answer questions and worked diligently to solve any problems that arose and to deliver a high quality home ahead of schedule. If you choose to build with McDonald Jones I would highly recommend Rob as your builder.1 comment
McDonald J.McDonald Jones Homes
Hi there, thank you so much for the honest feedback about your building experience, we can't wait to see your finished home!
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Melissa U.Sydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Selection process at MJH
A very big thank you to Rachelle Bakhos (External consultant) and Katherine Pleszkun (internal consultant) at MJH Baulkham Hills who were outstanding at our appointments. Both ladies were very knowledgeable and so willing to assist us with our wish lists. Meeting with Katherine for 4 open studios prior to our selection appointment really helped us stick to our budget which I appreciated, as this process for first home buyers is quite daunting. We never felt pressured and truly loved the experience of choosing all our inclusions. Electrical to g...Read more
o and then we are on to CDC approval!! Tara at Oran Park - Fantastic! Tara was our sales manager at Oran park for the build of our Brighton home. She was extremely personable and her knowledge of the company and the options we had was superb. Her friendly and kind nature meant that when things went a little haywire (council hold up) she was constantly checking up on us and ensuring we felt supported. We changed our tender several times and she was more than willing to assist us every time. So far a great experience with McDonald Jones.1 comment
McDonald J.McDonald Jones Homes
Hi Melissa, thanks so much for the lovely feedback about the team, they were delighted to read your comments! Keep us posted on your progress too!
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Julie CSydney, NSW
- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Great Service!
We dealt with Vince and the team (Linda and Mikal) at the Kellyville office and have found them professional and helpful. Really good response time and always answers emails promptly and clearly. Would not hesitate to recommend. Vince lead us through the process with no pressure and made us feel very comfortable.
December 17th 2022 Update: MJH MyChoice Studio selections appointment
We recently completed our internal selections at the MyChoice studio at Bella Vista, Rachelle was extremely patient, helpful, informative and efficient dealing wi...Read more
th our many queries. Questions were answered promptly and solutions were found to maximise our value for money. I would definitely recommend Rachelle and her colleague Jessica (who we saw for our external selection appointment) when planning the fine details of your new home.2 comments
McDonald J.McDonald Jones Homes
Hi Julie, thank you so much for the feedback on your experience so far, the team were delighted to read your comments!
McDonald J.McDonald Jones Homes
Hi Julie, thank you for the progress update and the lovely feedback about Rachel and Jessica, they love helping their customers create their dream homes! Keep us posted on your progress!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
Sales and pre-construction
Sales was slow and with some issues e.g. Our file went missing and I was the one chasing up on progress!
Up to this point pre-construction with Cassandra and the team at the colour studio is great and our initial meeting and contract signing with Sandy was also fine and we are happy at this stage .
November 29th 2022 Update: Internal selections
I spent a day with Jodee Shepherd and the experience was excellent. I completed all my internal colour selections and more and Jodee was wonderful and very helpful. The whole team at the colour studio are great including Jen and Ben. The cost of course has increased but I feel we have everything we hoped for.
1 comment
McDonald J.McDonald Jones Homes
Hi Diane, thank you for the honest feedback about your experience, keep us posted on your progress!
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- NSW, Baulkham Hills (Sydney Office)
- Verified customer
First home build
We are still up to the pre-construction process but have found everything to be very smooth thus far.
The team at Kellyville were great, being first home buyers, we were not too sure about the whole process. However, we were soon reassured that we would be taken care of. Vincent and the team were able to easily accommodate any changes we made to the floorplan and home design. Responses by e-mail were extremely quick, even on his off days. We look forward to our first appointment at the MyChoice design studio!
1 comment
McDonald J.McDonald Jones Homes
Hi Steven, thank you so much for the feedback about your experience with our Sales team at Kellyville, please keep us updated on your progress!
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Questions & Answers
Rajasked
I have got 357m2 land in Schofields and looking to build double story with budget $270k to $305k . Please advise me. Thanks
2 answers
McDonald J.McDonald Jones Homes
Hi Raj, You can find our range of two storey homes here: https://www.mcdonaldjoneshomes.com.au/two-storey-homes our homes range in size for smaller lots ans prices. We can also arrange for one of our Building and Design Consultants to discuss which home design would suit your land and lifestyle better, if you would like to provide your details via private message. kind regards
Ooh a sale... get on this one
Dharmaasked
I am doing a tender with McDonald Jones. But currently holding the consolidated tender because of other builder's unethical and unprofessional act. The other builder with its office at Spring Farm is building a house on my neighbour's lot and during their build they are illegally using my land. Both the builder and owner did not contact me for the use of my land. Without any permission from me, they used my land to deposit a huge pile of soil, mix the concrete, drive and park their vehicle, put a building fence halfway through my property. They increased slope of my land to level it with their block affecting the original gradient of my land. Upon speaking with the Site manager, he advised that he did it to save the unnecessary cost to their customer as their customer's land was sloped. He initially assured me by email that they would return my land to original state. They removed the the building fence and partially removed the spoil from my land, but deposited and spread out huge soil on my land to bring it to the level of their customer. The builder is now not receiving my calls, not responding to my emails and message.
The other builder did not care about the neighbour's property. They illegally used and damaged someone's property for their own benefits. They tried to save their own cost but did not think about the negative impact and additional cost to their neighbor.
I have reported this to council, but council advised me to resolve this internally or go to local court. Council is not helping much, about which the builder is very much aware as he said to me "Council does nothing". Thats why the builder is trying to take the advantage of this. The builder is completely negligent as the site manager thinks this is normal in building industry to use someone's property. In my case, the builder not only illegally used the property, but also damaged my property as the slope of land and contour has been completely affected because of the excess spoil being deposited on my land to make the same level to their customer.
Is there any legal process to action against the builder for illegal use and damage of property or I have to go to local court as advised by council? Is there any builders forum where I can report about this builder? My build is delayed and affected because of this builder's negligence and I am mentally stressed.
5 answers
McDonald J.McDonald Jones Homes
Hi Dharma, we would also like to assist you as we want to ensure you can build your dream home as soon as you can, could you please send us your job number and best contact details via private message so we can contact your team, kind regards
Thanks for your prompt response. My job number is 605150. Sorry not sure how to send a private message. I believe you will be able to grab my details with this job number.
McDonald J.McDonald Jones Homes
Hi Dharma, thank you for providing your job number, that's great, we can make sure your best contact details are on file and if not we can private message you so you can respond that way. Have a great day!
Sachinasked
Does McDonald jones build custom designed Homes
2 answers
Two tips Sachin
1. Filter their reviews (sort by rating lowest) & see their true ratings before the flood of “pre-construction” reviews.
2. Read the rest of their questions to see how happy they may or may not make you
McDonald J.McDonald Jones Homes
Hi Matt, thank you for your assistance in responding to Sachin. Sachin, please feel free to scroll through our reviews, as you will see they vary through the building stages depending on when our Customer's have the chance to provide an honest review, and they even update the reviews as they progress through the building journey.
Hi Sachin, in response to your question, if you would like further information about the home designs we provide you can view them here: https://www.mcdonaldjoneshomes.com.au/home-design, we have standard designs that can be altered to suit your needs. We have a broad range of homes to suit all stages of life and we can adjust plans to suit your lifestyle needs, you can simply discuss these with your local Building and Design Consultant, who would be happy to assist you with any questions you have. kind regards
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McDonald J.McDonald Jones Homes
Hi Katy, thank you for taking the time to provide your honest feedback about your building experience, the team were delighted to read your comments. We would love to see photo's when you have time after you move in!