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Reviews

4.8

249 reviews
5
(224)
4
(16)
3
(2)
2
(1)
1
(6)
  • Build Stage
  • Customer Service
    4.8 (213)
  • Site Admin
    4.8 (106)
  • Timeliness
    4.8 (132)
  • Structural Integrity
    4.8 (75)
  • Plumbing & Waterproofing
    4.6 (69)
  • Electrical & Lighting
    4.7 (66)
  • Flooring
    4.6 (52)
  • Transparency
    4.7 (165)
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Katelyn

KatelynSydney, NSW

  • 2 reviews

Amazing experience!

published

This is our first house and first time building. It has been an amazing experience watching our house become reality. We had an awesome site supervisor Douglas Goreal. He kept us updated weekly and also on the portal with updating pictures. Our house looks amazing and McDonald’s Jones was an amazing company to deal with. The my choice studios was a fun and awesome way to bring the home to life and the staff there were really helpful and gave awesome tips. Our house was built in only 5 months which is excellent! MJH you are amazing!!



1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katelyn, thanks so much for the feedback about your journey, we hope you make lots of happy memories in your new home!

Jennifer

JenniferSydney, NSW

  • 2 reviews

Wonderfully built home & great to live in!

published
Deybra

DeybraSydney, NSW

  • 2 reviews

My Choice Design Studio

published

Attended our external appointment, Aimee our interior design consultant was professional, patient knowledgeable and we finished the process in no time. Thank You Aimee for your help and input. My partner and I left My Choice Design Studio feeling happy knowing that we are dealing with what seems to be a fantastic building company.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Deybra, thank you for the feedback on your experience so far, keep us posted on your progress!

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Abid Mahmood

Abid MahmoodSydney, NSW

Great experience building our dream house with McDonald Jones

published

The build was professionally managed right from pouring of slab to the handover. There were minor issues in terms of the quality of work, they were however resolved to our entire satisfaction. Overall, the workmanship and build quality of our dream house was excellent. There were no cost surprises or hidden costs and final cost was fully aligned with the estimated cost.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Abid, thank you for providing your feedback about your new home experience, Congratulations on your new home, we hope you create lots of happy memories there!

The Abeys

The AbeysSydney, NSW

Insightful MyChoice studio appointment!

published

We are building the Lawson and the Bayford with McDonald Jones and we had one of our full day MyChoice studio appointment for the Lawson on the 21 February with your interior designer Bronwyn whom was extremely helpful, very pleasant, patient, informative and professional.
She carefully guided and made the whole process easy. Our results were wonderful and we can’t wait to see the finished product now! We are hoping that Bronwyn will also be our interior designer on our second appointment for the Bayford. Thank you Bronwyn you are fabulous and also I would like to thank Ebony Mayo and your happy and professional receptionists.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there The Abeys, thank you for the feedback, we can't wait to see your new home come to life!

Satch

SatchSydney, NSW

  • 3 reviews

Great service with insightful guidance

published

Katherine our Interior designer was very insightful and she made the whole selections process easy for us to go through and make better internal design choices. We were very happy with our final internal selections and can't wait to see our dream home come into a reality!
Thank you for the wonderful experience!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there Satch, thank you for the lovely feedback, we can't wait to see what your selections look like! Keep us posted on your progress!

Katherine Keane

Katherine KeaneSydney Surrounds, NSW

Tara from Oran Park display home was fantastic!!

published

We are building the SAN Marino with McDonald Jones. We visited the Oran Park display homes a number of times when we were deciding which home to build. Tara from Oran Park was always extremely helpful and very pleasant and professional. She helped us finalise the tender and move on to the next stage and we highly recommend her when trying to decide on options.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Katherine, thank you for the lovely feedback, tara was delighted to read your comments, keep us posted on your progress!

Lisa and Scott

Lisa and ScottSydney, NSW

  • 2 reviews

Brilliant day....exceptional McDJ staff!

published

My partner and I had our full day MyChoice studio appointment yesterday. Our interior designer Katherine was absolutely amazing. She was patient, professional and so informative. She carefully guided and inspired us and made the whole process easy and whatsmore fun! Our results were wonderful and we can’t wait to see the finished product now! Thank you Katherine you are fabulous!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Lisa and Scott, thanks so much for the feedback, keep us posted on your progress!

NNK

NNKSydney, NSW

  • 2 reviews

Excellent customer service

published

Bronwyn Baidya explained us each and every components of house (internal and external) thoroughly. She presented many options to choose from wide range and explained their pros and cons. The way of presentation of components was nice and appropriate.
Thanks Bronwyn Baidya for your support. Really appreciate for the explanation.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the feedback, keep us posted on your progress!

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Hamin and Titin

Hamin and TitinSydney, NSW

Excellent service!!!

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Hamin and Titin, thanks so much for the lovely honest feedback, please keep us posted on your progress throughout the building journey, we love hearing our Customer's new home stories!

Charles L M

Charles L MSydney, NSW

Internal Selections & Contract signing

published
1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Charles, thank you for the feedback,keep us posted on your progress!

Amazing customer service

published

We can’t thank McDonald Jones enough for helping us recently to make a variation to our contract to accomodate a request from our bank. Both Phil Haigh and Nathan Klein responded so quickly and did everything they could do give us a positive outcome in this situation. Customer service has always exceeded our expectations which is a breath of fresh air when dealing with some companies in the property industry. They have definitely made our build experience a positive one and we would definitely recommend McDonald Jones those wanting to build their own home.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Claire, that's lovely to hear, Phil and Nathan were delighted to read your comments. Please keep us posted on your progress!

Prajeev Divya

Prajeev DivyaSydney, NSW

Design Consultation- Excellent

published

We looked at most of the display homes around and discussed our requirements with a number of representatives. MJH Design consultant Vincent Klein and his team ( Lynda and Bianca) at Baulkam Hills Home World helped us with our requirements. We signed the initial agreement with confidence and moved to the next stage.We have been given a proficient assistant with our enquires . Communication has been wonderful with Vince and team. We look forward further help during our construction Journey.
Thanks again
Prajeev & Divya

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for your feedback on your journey so far, please keep us posted on your progress!

PRAYOG

PRAYOGSydney, NSW

  • 2 reviews

Excellent

published

Fantastic level of customer service by Teresa Priestley, very helpful and kind.
Helped in following up the SYDNEY water certification promptly.
Can't thank her enough. Teresa is very genuine, professional, courteous in her approach.
Communication through phone, email has been done in the most efficient and effective way.
I wish Teresa good luck . Thank MJH to have such a friendly staff.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi there, thanks so much for the lovely feedback, Teresa was so pleased to read your comments. Keep us posted on your progress!

Kumar

KumarSydney, NSW

Very good

published

Aimee was very factual and attentive all through the process even though there was lack of communication between another variation that was issued.She was very methodical in her discussions with us and answered all our queries.There was a delay in the contract documents being provided however that was not her fault, due to a IT glitch.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Kumar, thank you for your honest feedback about your experience so far, keep us posted on your progress!

Home Builders

Find out how McDonald Jones Homes NSW, Baulkham Hills (Sydney Office) compares to other Home Builders

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Internal Selections

published

Walking into our internal selections was pretty daunting at first. We made some decisions previously but knew there was a lot more to go. Our interior designer, Bronwyn, did an excellent job assisting us in these major decisions. She was knowledgeable, insightful and professional, and we valued her opinion highly. A very positive experience all round! We now have made all our internal choices and are very pleased. Thank you to all the girls at MyChoice studio!!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Bex, thanks so much for the lovely feedback about the MyChoice studio - keep us updated on your progress, we can't wait to see your new home come to life!

Bonny George

Bonny GeorgeSydney, NSW

A great memorable journey with McDJHomes

published

We had a great experience with our site supervisor Mark. Our house is almost done in less than 5 months. The team was quick and reliable, great workmanship, great customer service. We can’t wait for the key handover.
If I ever get another chance to build another house, three M’s I would remember, McDonald Jones, Miami Zero and Mark Docherty.

2 comments
Bonny George
Bonny George

Great place to begin your journey

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Ho Bonny George, thanks for the great feedback about your journey, we would love to see photos when you get your keys!

Shagga T.

Shagga T.Sydney Surrounds, NSW

  • 2 reviews

Internal Selections with MDJH

published

Rachelle was fantastic and very knowledgeable. Extremely helpful suggestions with selecting tiles, colours and assisting with our style. Rachelle definitely understood what we were after and kept us on budget with her on the spot quoting. Great advice saved us money in a few areas which allowed us to make some better upgrades which we are very happy about. Awesome!

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Shagga T, thanks for the great feedback about Rachel, how exciting! Keep us posted on your progress!

Rose

Rose

  • 2 reviews

Pre-tiling Inspection

published

We had a pre-tiling inspection yesterday and so far, the build has been so smooth. Our site supervisor, Bernie Refalo took us through the house and explained what had been done and what we should expect next. He was open and honest with a small quality issue we had, which he had organised to be immediately rectified. Bernie has managed the build perfectly - we are almost 6 weeks ahead of schedule and couldn't be happier with the product so far.

1 comment
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Rose, thank you for the feedback about your experience so far, we can't wait to see your finished home! We would love to see photos if you have time!

Nicole

NicoleSydney, NSW

  • 3 reviews

Poor after construction service

published

Cold water from the tap at 37 degrees Celsius! What a waste of a valuable resource waiting for water to be cool to drink or to fill a jug for the fridge. After construction inspection didn’t agree this was a problem. What plumbers do they employ allow such a system?

6 comments
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nicole, we would like to investigate your concerns further, can you please provide us with your best contact details and job number via private message so we can assist you. Kind regards

Nicole
Nicole

Best Contact 96548390

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Nicole, thank you for providing your details, the team will be in contact with you to discuss your concerns to assist you.

Page 3 of 13
See all McDonald Jones Homes reviews

Questions & Answers

Raj

Rajasked

NSW, Baulkham Hills (Sydney Office)

I have got 357m2 land in Schofields and looking to build double story with budget $270k to $305k . Please advise me. Thanks

2 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Raj, You can find our range of two storey homes here: https://www.mcdonaldjoneshomes.com.au/two-storey-homes our homes range in size for smaller lots ans prices. We can also arrange for one of our Building and Design Consultants to discuss which home design would suit your land and lifestyle better, if you would like to provide your details via private message. kind regards

Gary Higgins
Gary Higgins

Ooh a sale... get on this one

Dharma

Dharmaasked

NSW, Baulkham Hills (Sydney Office)

I am doing a tender with McDonald Jones. But currently holding the consolidated tender because of other builder's unethical and unprofessional act. The other builder with its office at Spring Farm is building a house on my neighbour's lot and during their build they are illegally using my land. Both the builder and owner did not contact me for the use of my land. Without any permission from me, they used my land to deposit a huge pile of soil, mix the concrete, drive and park their vehicle, put a building fence halfway through my property. They increased slope of my land to level it with their block affecting the original gradient of my land. Upon speaking with the Site manager, he advised that he did it to save the unnecessary cost to their customer as their customer's land was sloped. He initially assured me by email that they would return my land to original state. They removed the the building fence and partially removed the spoil from my land, but deposited and spread out huge soil on my land to bring it to the level of their customer. The builder is now not receiving my calls, not responding to my emails and message.
The other builder did not care about the neighbour's property. They illegally used and damaged someone's property for their own benefits. They tried to save their own cost but did not think about the negative impact and additional cost to their neighbor.
I have reported this to council, but council advised me to resolve this internally or go to local court. Council is not helping much, about which the builder is very much aware as he said to me "Council does nothing". Thats why the builder is trying to take the advantage of this. The builder is completely negligent as the site manager thinks this is normal in building industry to use someone's property. In my case, the builder not only illegally used the property, but also damaged my property as the slope of land and contour has been completely affected because of the excess spoil being deposited on my land to make the same level to their customer.

Is there any legal process to action against the builder for illegal use and damage of property or I have to go to local court as advised by council? Is there any builders forum where I can report about this builder? My build is delayed and affected because of this builder's negligence and I am mentally stressed.

5 answers
McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dharma, we would also like to assist you as we want to ensure you can build your dream home as soon as you can, could you please send us your job number and best contact details via private message so we can contact your team, kind regards

Dharma
Dharma

Thanks for your prompt response. My job number is 605150. Sorry not sure how to send a private message. I believe you will be able to grab my details with this job number.

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Dharma, thank you for providing your job number, that's great, we can make sure your best contact details are on file and if not we can private message you so you can respond that way. Have a great day!

Sachin

Sachinasked

NSW, Baulkham Hills (Sydney Office)

Does McDonald jones build custom designed Homes

2 answers
Matt
Matt

Two tips Sachin
1. Filter their reviews (sort by rating lowest) & see their true ratings before the flood of “pre-construction” reviews.
2. Read the rest of their questions to see how happy they may or may not make you

McDonald Jones Homes
McDonald J.McDonald Jones Homes

Hi Matt, thank you for your assistance in responding to Sachin. Sachin, please feel free to scroll through our reviews, as you will see they vary through the building stages depending on when our Customer's have the chance to provide an honest review, and they even update the reviews as they progress through the building journey.

Hi Sachin, in response to your question, if you would like further information about the home designs we provide you can view them here: https://www.mcdonaldjoneshomes.com.au/home-design, we have standard designs that can be altered to suit your needs. We have a broad range of homes to suit all stages of life and we can adjust plans to suit your lifestyle needs, you can simply discuss these with your local Building and Design Consultant, who would be happy to assist you with any questions you have. kind regards

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