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Kevin and Narelle ParryHunter Region, NSW
- NSW, Port Macquarie
- Verified customer
Wonderful service from start to finish
What a great team we had from start to finish.
From our sales consultant Ricky Perryman, to the colour studio where all the girls were extremely pleasant and very knowledgeable about products, they were very helpful in picking colours and designs for our new home.
I can’t praise our construction supervisor enough, Corey Eaton made the whole build a great experience.
Would definitely recommend MJH.
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Jon
- 2 reviews
- 1 like
- NSW, Port Macquarie
- Verified customer
Authentic Customer Centric Consultants
We approached MJH as frustrated with another builder @ Warnervale.
Michael listened to our concerns, and outlined what he could do differently and what he couldn’t.
Through listening Michael learnt what was important to us Michael was able to suggest and also modify designs that suited us.
Michael has an intimate knowledge of council guidelines on the Central Coast and was able to achieve what were told by the other builder was not possible. He also was highly proficient in adapting design to capture the best aspect of our block.
Impo...Read more
rtantly as we progressed through the stages both Michael and Hayley were still available and didn’t tick us off as a sales target. In this way MJH Warnervale are set apart from other builders you can choose - Customer Centricity. There also the added benefit that the houses are really nice too. Design choices for internals and exteriors are vast, tile ranges extensive.1 comment
McDonald J.McDonald Jones Homes
Hi Jon, thank you so much for the lovely feedback about Michael and Hayley, there were so pleased to read your comments! We would love to see progress photos if you have time.
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Udai Thomas BabuMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Impressive building process
The building process was very smooth and nearly done before we expected. Hats off to the construction supervisor Wayne Gordon. He was very professional and approachable. We faced some issues during the pre-construction stage and that period was really stressful for us. We chose McDonald jones because of your good reputation in the industry. Even though we were building in Oran park, we chose to consult your representative in Port Macquarie, as we are from the Mid North Coast area and PortMacquire was closest to us. This particular representativ...Read more
e was pushing us to sign the contract saying that there are not many plans fitting your plot as the plot was too small even though we said that we are not completely happy with the initial plan. Then luckily met one your other representative Angela Workman who was fabulous and guided us through the wide variety of plans suiting our plot and that is how we chose our current plan St. Tropez 15. Another blow hit us when McDonald Jones decided to increase the contract amount by $5000(asking price was $10000) without any notice. When we signed the initial contract in Port Macquire, we did tell the consultant that our land was not registered yet, and will be registered in a year. Then he told us McDonald jones is always flexible. They understand the delays and the contract amount will be the same. When we asked about this when the contract amount as increased, the particular consultant denied the same. We also had some unpleasant interactions with the project coordinator based in Norwest, NSW. She was our only go-to person and she was not responding to our emails promptly. Even though we had some bad experiences, we still decided to move forward with McDonald Jones because of some of your outstanding staff especially Angela Workman. 2nd of October 2022 Update: Building Process was smooth as silk The Building process was fantastic and our big thanks to Wayne Gordon(Construction Supervisor) for making ready our dream home very quickly. We also take this opportunity to thank Angela Workman for her excellent guidance to finalize our dream home. The extra 5K adding to our total cost was a blow and poor guidance from our Building and Design Consultant and Project Coordinator was only the downside we faced.Similar opinion? Write a review on ieatwords.com.au!
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MandyMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Outstanding service
We are absolutely so fortunate to have Karyn Keefe as our coordinator during our build . She was extremely effiecient met deadlines responded expeditaely with any enquires we had regardless wether they were minor or complicated issues. She was so professional but also very passionate helping us build our dream home. It was the first time we had built and without her fabulous assistance with every matter we wouldn’t have not had such a smooth transition. She was absolutely fanstsic and is an asset to McDonald Jones Homes, thank you Karyn
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McDonald J.McDonald Jones Homes
Hi Mandy, thank you so much for the lovely feedback, Karyn was so pleased to read your comments, she loves helping her customers create the homes of their dreams. Congratulations on moving into your n... Read more
ew dream home, we hope you have made many happy memories there, with lots more to come!Similar opinion? Write a review on ieatwords.com.au!
Lloyd and MaxineMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
The wait is over and the dream is real
The MJH and My Choice team was great from the very beginning to completion. Ricky Perryman - consulting and sales job, Karyn O'Keefe - contract, Joshua Teisen - Site Manager, David Macready - contract admin and Shane Clunes and Dave Malvern the managers. Overall the team performed their roles very well. The overall workmanship was very good and the quality was the same. Some of the appliance orders were delivered incorrect but these were rectified without delay. The house was delivered for the agreed contract price.
1 comment
McDonald J.McDonald Jones Homes
Hi Lloyd and Maxine, congratulations - How exciting! We are so pleased you had such a great experience and the hiccup with the appliances was fixed up so quickly for you! We would love to see photos if you get the chance!
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GeraldBMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Another great second build with Mcdonald Jones Homes
As we approach the handover (mid-September 2022) of our second home build with McDonald Jones Homes, we would like to express in writing our appreciation to the entire team at MJH for another finely crafted home built to our exact specifications at Beechwood, NSW 2446.
After the great experience of our first build (and the meticulous warranty follow-ups by Graeme Melville) with MJH it was a no brainer to approach MJH again to tender for our second build on a significantly larger lot (1 acre).
Once again Rick Harrison has been outstanding in his...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Gerald and Josephine, thank you so much for taking the time to provide us with your detailed feedback about your team and your photos - your home looks awesome - great choices! We hope you will be making many great memories there very soon!
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JennyMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
My New Home
Josh has been fantastic keeping me informed through the stages of construction. He was always happy to address any queries that I had in a most professional manner. Extremely happy with final completion.
1 comment
McDonald J.McDonald Jones Homes
Hi Jenny, thank you so much for the feedback about Josh, he was so pleased to read your comments!
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HelenMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Stress Free Build
I recently built a house with Mcdonald Jones in Port Macquarie, it was pretty smooth sailing. Found their system from start to finish to be stress free .Great service from Ricky Perryman in the display home . He was very knowledgeable with every area & a pleasure to deal with. The build seemed a little slow to get going but went quick in the end, taking around 5mths. A big thanks to Karyn Keefe my project manager, who goes above & beyond! She has dealt with any issues promptly. Nothing is too much trouble & even though I’ve been in the hous...Read more
e now 4mths she still calls to see if everything is ok . My only negative I would have to say is I’m not happy with the painting inside the house . I’ve raised this with Mcdonald Jones & they are happy to re-paint some areas. Overall a good experience & competitive prices, I would definitely recommend Mcdonald Jones in Port Macquarie to anyone looking to build.1 comment
McDonald J.McDonald Jones Homes
Hi Helen, thank you for the honest feedback about your experience we really appreciate you taking the time to provide this. We hope you are making great memories in your new home!
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Glenda WalkerMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Building the dream
I had never seriously considered building a house but i went to the display homes at Sovereign Hills at Port Macquarie to look at the display village and absolutely fell in love with one of the display homes. Ricky Perryman the sales consultant could not have been more helpful or welcoming. I visited the house so often I should have been charged with stalking but Ricky was happy to answer questions and when the chance came along to actually build Ricky went way beyond anything I would have expected. Ricky helped me define where I wanted to buy ...Read more
and then when I'd made a decision on the area he came on site, with the agent and I, and confirmed that the house would fit on the land, any problems that might be experienced and from the options available which would provide the best future value and even negotiated a better deal on the price. During the tender process, no question was too much trouble, everything was explained clearly and where I had issues Ricky either had the answers or found the answers for me. I'm now at the point where my interaction with Ricky is signed and I'm on to the next step. I wish everyone who is looking to build a house, had Ricky to make the process less intimidating and scary. I honestly think that if it hadn't been for Ricky I would never have got past dreaming about the possibilities, and I wouldn't be on the way to building my dream.1 comment
McDonald J.McDonald Jones Homes
Hi Glenda, thank you so much for providing your honest feedback about Ricky, he was delighted to read your lovely comments! We can't wait to build your dream home!
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IanMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Good Service
Karyn originally from the Port Macquarie office has been good to deal with. She was great help through the pre-construction phase. Throughout this phase any questions or issues we had were always answered or solved to our satisfaction. Karyn is approachable and provided good customer service. I hope the build phase goes just as well.
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McDonald J.McDonald Jones Homes
Hi Ian, thank you so much for your feedback about Karyn and your building experience so far, make sure you keep us updated on your progress!
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- NSW, Port Macquarie
- Verified customer
Fantastic Service
Karyn at the Port Macquarie office has been fantastic to deal with. She has always been approachable, quick to problem solve and answer questions. I hope the continuation of our build goes as smoothly as these first stages have.
1 comment
McDonald J.McDonald Jones Homes
Hi Kellie, thank you so much for your feedback,, Karyn was so delighted to read your feedback!
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- NSW, Port Macquarie
- Verified customer
Great, low stress built
We finalised our build with McDonald Jones in early 2018 and dealt with both the Sydney and Port Macquarie office as we built remotely. I could not fault the Port Macquarie office and found Karyn Keefe our consultant absolutely fantastic. Not only was she knowledgeable, but she was quick to answer any queries, always contacting us to ask if everything was going alright and if we had any questions and made the process so much easier and more enjoyable for us. Even after the build the level of service remained.
I am truly happen with the final product of my build.
1 comment
McDonald J.McDonald Jones Homes
Hi Katie and Scott, thank you so much for your lovely feedback, especially about Karyn, she was delighted to read your feedback! We hope you are making some great memories in your new home!
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lindyMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Bit disappointed
MJH seems to be all about getting you to pay a deposit and sign so much paperwork that legally locks you in before you even have any inkling of how much your build is going to cost. We actually didn’t know our final contract price until a week or so after our build had started. Whenever we said something should be added or omitted on our tender or contract we were told that’s ok it will be done later but as we found out once we were coerced to sign then we didn’t have a leg to stand on legally.
For decades we only dreamed we could ever build a ...Read more
2 comments
McDonald J.McDonald Jones Homes
Hi Lindy, thank you for bringing this to our attention, we are disappointed to see your feedback and would like to investigate your concerns. Could you please private message us with your current cont... Read more
act details and job number so we can investigate and make contact with you. Thank you.Hi, im not sure how to private message you?
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AdrianMid North Coast, NSW
- 2 reviews
- 2 likes
- NSW, Port Macquarie
- Verified customer
Great experience. Great team at MJH
We are now well into construction stage of our modified Lyndhurst Grande. The preconstruction stages were really enjoyable and less stressful than expected, thanks to an awesome team of people like Karyn Keefe, Kimberly Power, Erin Edman & Ryan Walker.
So far we are also really happy with the pace and quality of the construction stages. Brett Cotterell is our construction supervisor for the entire build, and we could not be happier. Brett has kept us informed throughout the process, and we are very confident he, and MJH will deliver us an awesome home in the finish.
1 comment
McDonald J.McDonald Jones Homes
Hi Adrian, wow, what lovely feedback about your team, so happy to hear they have all been so helpful and Brett has kept you updated so well. We love the Lyndhurst Grande and we're sure you will too! W... Read more
e can't wait to see your home come to life and transform the way you live! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
HelseyMid North Coast, NSW
- 2 reviews
- NSW, Port Macquarie
- Verified customer
My new house experience
I probably spent more than I originally thought but am happy with my decisions. All staff I have dealt with have been professional and extremely helpful. My project manager Karyn Keefe in Port has been wonderful. Nothing has ever been an issue and all my requests were answered and dealt with quickly
1 comment
McDonald J.McDonald Jones Homes
Hi Helsey, thank you for the lovely feedback about the team and Karyn, she is wonderful, such a great asset to the team! We can't wait to see your dream home come to life - don't forget to show us photos! Cheers from the MJH team
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NardrewMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Expectations Exceeded
We would highly recommend Mac Jones Port Macquarie to anyone that is looking at building.
Our Sales Consultant Jason Speechly was such a pleasure to work with. He went above and beyond to ensure that we were happy with our final house plan even though we did change our minds several times.
Karyn Keefe our Project Coordinator and David from Pre-Construction team walked us through every step up to the start of construction. Nothing was an issue for Karyn or David and they would always be in communication with us when it came to updates, changes o...Read more
1 comment
McDonald J.McDonald Jones Homes
Hi Nardrew, thanks so much for the lovely feedback on your team, they were so excited to read your comments. We can't wait to see your home come to life! Cheers from the MJH team
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Anne and WayneMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
STUNNING
We are so excited house is looking fantastic and nearing completion in early April. McDonald Jones Homes was my pick, and I am happy with that decision. I am so happy I got the laminate floors done downstairs, and the tiling to the alfresco and porch. The on site supervisor Joshua has achieved a high standard, and has attention to detail. He contacted us weekly, and submitted photos to the home portal which has been a great benefit to us, as we lived 2.5hrs from the site. The trades engaged by him have been outstanding, and no doubt they are o...Read more
n the construction managers list for continuous work the finish is above our expectations. The pre construction coordinator Karyn ensured our job moved fairly well to Construction List. The team in the background of estimators, drafting, contract manager Vanessa and Chris from Hunter Office who did our CDC application were great and our colour consultant Carlene finalised our selections according to our budget. If you are building in the Mid Coast you must look at McDonald Jones. My husband is an experienced building supervisor who has worked in the industry for 2 other major home builders for many years, and he is more than happy with the result.1 comment
McDonald J.McDonald Jones Homes
Hi Anne and Wayne, thank you so much for taking the time to provide this detailed feedback on our teams, they were so pleased to hear this! We're so pleased the Customer Portal was such a great suppor... Read more
t tool We'd love to see photo's of your home if you have the chance! We hope you create many happy memories from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
Helen PMid North Coast, NSW
- NSW, Port Macquarie
- Verified customer
Wonderful journey
From our first visit to a McDonald Jones display home we were treated with such consideration and such a large amount of assistance. So far every step has gone without a hitch, each and every staff member we have met has helped immensely. We are looking forward to our new home being complete in the next few months and are excited at the prospect. We feel we must congratulate MJH on their choice of staff and the broad knowledge each one has shown.
June 1st 2022 Update: So far in such a short time - amazing.
Well, here we are with our new ho...Read more
me halfway to completion. Had a walk through with James our Building Supervisor some time ago and expecting to have another look next week. What an amazing journey we have been on with MJH - the staff are fantastic to say the least. Everything is just as we imagined when we chose the plan and details with Ricky right in the beginning. Having watched the progress (daily visits) of our build and spoken to some of the workmen we can say that the workmanship from MJH is top notch. The family have decided that Christmas is in our new home this year so we know all of us will enjoy it because of the great work from MJH. Thank you one and all. October 27th 2022 Update: Very Happy From the first meeting with Ricky and Sam at Sovereign Hills display home we were impressed - their assistance was amazing. Then onto the building phase with Karen Keefe as our Coordinator - this member of McDonald Jones Homes staff is the most outstanding, helpful and friendly person to whom no question was left unanswered and always found a solution to any problem. The staff at the Design Centre in Thornton were so good at interpreting our wishes we have been very happy with the colours, fittings, flooring etc. James Williams our Building Supervisor also spent much time answering our questions and ensured all went smoothly, which it did. We are now in our new home and are very happy with our build - still awaiting several problems to be rectified but all in all the journey and result has exceeded our expectations. The final cost was the same as the estimation we were given.1 comment
McDonald J.McDonald Jones Homes
Hi Helen, thank you so much for taking the time to provide your feedback on your experience with our Mid North Coast team, they were delighted to receive your feedback. We can't wait to see your new h... Read more
ome come to life and you can create happy memories there! Cheers from the MJH teamSimilar opinion? Write a review on ieatwords.com.au!
ZeePort Macquarie
- NSW, Port Macquarie
- Verified customer
A few rotten apples...
In 2015 I built with McDonald Jones at Port Macquarie. You can only speak as you find, and at the end of the day there were only a few very minor defects; one hinge on a theatre door & one of the driver motors in the roof for the Air Con zones was replaced - this was independent of the main Air Con unit outside, which worked perfectly. The tiling, done by Mr Jeff Reid was absolutely beautiful - having renovated in the past I know this empirically, the coffering, paint-work, carpets, electricals etc were all first-rate & aesthetically perfect....Read more
In addition, the tradesmen that I had occasion to consult were some of the nicest gentlemen I have ever dealt with. Perhaps the timeframe to build was longer than expected, but with so much building going on & limited tradesmen I thought it prudent to be patient. Conversely however, & virtually making what would have been a great build null, were the furtive, seemingly deceitful individuals McDonald Jones called Design Consultants, & whom I had the misfortune to have to deal with initially. I do not know why MJH chose those people to represent them as a first point of contact, but I found the best alternative was to contact John at Twin Waters, Nowra, who was very helpful in answering the few early questions I had regarding the coffering, ceiling heights etc. Not surprisingly these "Consultants" all melted away in rapid succession, I can only assume other people couldn't fathom them either. Personally I think you need to perceive those you deal with as honest & direct, especially in the preliminary stages of a build; being overcharged $30,000 in an early payment & asking to have this corrected, & dealing with consultants who couldn't even shake your hand, look you in the face & tell you their correct names didn't exactly 'cement' my relationship with the builder. I tried to convey this to the area manager at that time, but unfortunately he too melted away into oblivion. Conversely again, these 'ghosts' were replaced by really great people to deal with; especially Shane, the new supervisor, he was easy to talk to, nothing was too much trouble, the build process moved along quickly & smoothly - which prior to this had been at a virtual standstill - & I believe he was responsible for organizing the wonderful tradesmen for this build. Thank-you Shane. Most people I have spoken to in this area are very pleased with their MJ homes; however I have friends who even at this moment are having their flooring replaced due to bad preparation & faulty flooring; this in addition to long-standing defect issues with MJH, which have only recently been rectified, must have made their build seem a very long road indeed. I really feel for this lovely couple, given they commenced their build at approx. the same time (early 2016). And so, all things considered, & after reading the mixed reviews, I think if you are contemplating MJH as your potential future builder, & amid all the pros and cons, you've got to ask yourself two questions - one, will I outlive the build timeframe; and two, do I feel lucky? Conclusion: MJH for the building of your home: 10 out of 10, & thank you MJH Timeframes & CONSULTANTS: caveat emptor Zayne Port MacquarieSimilar opinion? Write a review on ieatwords.com.au!
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McDonald J.McDonald Jones Homes
Hi Kevin and Narelle, thanks for the feedback the team were delighted to read your comments! We hope you make lots of happy memories in your new home!