Terrible value for money! I’ve been paying for this “insurance” (and I use that term very lightly) for years and whenever I submit a claim I never get barely anything back! It’s almost to the point of fraudulent! Highly highly highly recommend not getting this insurance as it’s a COMPLETE waste of money!

I have been with Medibank for coming up 10yrs and I have no problem lodging my claims and get it back in 3 to 5 days depending on when I placed it

Premium is affordable and never had any issues. Great peace of mind for covering Pet bills after being left $8K out of pocket treating my last cat in hospital when I didn't have insurance and she got sick.

Service is great, no issues

I strongly recommend anyone looking for decent pet insurance - look anywhere else. I have attempted to make 2 claims over the past 2 years, neither one expensive, but the amount of hoops they make you jump through to make your claim is discouragement enough. If I do not get my second claim approved which is only for consultations fees I fully intend taking the issue to Pet Insurance Australia and to the Financial Services Ombudsman. Then I plan to withdraw, not just from Medibank Pet Insurance, but also from Medibank Private - where I am a foundation member.

I am so disappointed with MBP Pet Insurance. The older my dog becomes the more I have to pay for his policy. Now I am paying more for his policy than I pay for my own Gold Cover MBP Hospital and Extras insurance. They state exclusions if they feel that too many people for claim for this illness. I would be better off putting aside the money in a savings account .... I pay so much for the policy and yet I hardly claim ... I should be rewarded for this but of course I am not. I am now waiting for them to refuse my last claim. Shame shame on MBP pet insurance. Next year I will not be able to afford the premium. I would not recommend MBP pet insurance or any pet insurance that is underwritten by Pet Secure.

You have increased my premium by $500 this year!! Surely this is a joke!! How can you justify charging me $1750 premium per year for my dog. That’s more than my own personal health insurance.

Shame on you Medibank. I understand premiums go up but this is absolutely disgusting. Definitely a strategy to kick older dogs out of your company.

Don’t bother responding with your generic message about sending me a private message, I’m not interested, I won’t answer, and I’ve already sent an email to cancel my policy.

For anyone out there reading these reviews because they are considering joining this company I implore you not to. It is simply not worth the hassle and expense in dealing with them. Trust me, I’ve dealt with them for years.

Have spent thousands on my dog in the past few years and I havent been able to claim a cent. After a few recent treatments procedures I have been sent a request for lengthy paperwork and history which is just ludicrous.

The policy was easy to set up and have been with Medibank Pets for a few years now. Every time I put in a claim I usually have to back this up with a phone call because they don't want to pay for anything. Sometimes I have quoted directly from their policy booklet and then they have paid.

They cover the bear minimum. In the last year I have spent $7235 on my dog, including the insurance. I have received back approx $425. It is worth me saving the $1700 per year and using that to pay a third of the costs of the vet bills. I have just put my last lot of claims through and I will be terminating my insurance.
Don't waste your money and go with someone that doesn't query every single claim.

You never quite know how good an insurance policy really is until you have to make a claim. In our case the claims process was easy and user friendly, and the payments prompt, efficient and easy to track on the pet portal. Can't fault Medibank's Ultimate Pet Insurance and would not hesitate to recommend.