I purchased benz c250 only few days ago but don't know why the started odo already 100km and the wipers broke down. These kinds of matter shouldn't be happened to new car, especially to expensive and famous brand like Mercedes Benz. I'm very disappointed and doubt that they possibly gave me a demo car instead of brand new one. Cheating!!!

Some kind advice: Never provide your Mercedes-Benz dealer with your email address, you are not obliged to give it to them even for warranty work. The problem is they will put you on a mailing list and unsubscribes, emails and letters to their privacy department fail to rectify this.

I purchased my mercedes from Geelong city motors & I am pleased to say that they & the car have been very good. I recommend any one in the region to visit this dealership & ask for Mark Harrison. After reading some of the previous posts I feel very lucky that they have looked after me. The car has now only 10000 kms on it & so far only one issue (the GPS display disappeared in hot weather) which they fixed promptly. Very happy with them.
Bernie

Just bought an E200 from MB Berwick. Their service was excellent and the car is beyond comparison. Michael is very helpful and the service is very prompt. Absolutely love the car.

Words cannot explain how bad Miranda Mercedes dealership customer service is.... arrogance beyond belief. Two weeks in a row. Don't waste your time at this dump.

Brought the car for service and returned with a damage, a crack on the back passenger internal side strip. Surprised to see it and brought straight away and delearship denied. Should have known better when during the first service, my car was used as a courtesy car to drop me off nearest shop. Worst experience, never again with this dealership.

My car was returned with problems that it didn't have after the dealership bungled their work. I had to take the car elsewhere to have the problems that the dealer caused repaired.

My ml 320 2009 have less than 50.000km.
And all kind of problems.
And mercedes benz fail to recall this cars off they are faulty
And its the last time to purchase MB Sydeny

I contacted the sale person and he brash mee off to service department
No more going there very very poor service.
Resently somone from Mb confirm they now the problems but was coverup

I had a broke-in to my place and car’s roof needs to be replaced. My car is ensured by Mercedes insurance as well. They are not able to re-assemble the car and every couple of weeks I receive phone calls that another part should be ordered from Germany as it’s not available locally. 2 parts are not even available in factory! And are manufactured for us. It’s not an old car that spare part are not available. Its 4 month my car is with Mercedes repairer. I don’t recommend to buy Mercedes and insure with them. I believe they don’t have technical people in Australia to fix the car properly. I am terrified if I get the car back after couple of weeks, I will face issues to open the roof!

We only have one MB service center in town. The service is disgraceful. You have to follow up when you are going to get your car back all the time. No one knows what is happening and by when. Then they give you the call to see how the service went, i had to tell them you still have my car lol! she then goes and to say "well its not my responsibility to see if you have your car yet." I will never own another MB again. BMW next time.

During the week I had spoken with this company to test a new Mercedes A45 AMG (around $80,000). I turn up on the Saturday at the appointed time, only to find out that the boss had taken the car away to use over the weekend. Hardly impressed. So went to another dealer instead. Hardly the service one would expect from a premium brand or authorised MB dealer. They will have to do a lot to get my business as the second dealer now has front running.

This dealership would be the worst in my opinion, they have done nothing but lie to me from day one!
I was nearly ready to go to the ombudsman about this dealership, and I still face problems with their deceitfulness.

Bought a ML 300 in August 2011. Had a very smooth run for 3 years. But the service department has gone from bad to worst. I had to book one month in advance to have a loan car. 7 months I booked my car in for service. I had to go there 3 times in a role. 1st time they did have a loan car. Rescheduled for the next day. The second day the loan car was not ready when I got there. Reschedule for the 3rd times. OMG. I had my car booked in for service again today. Guess what, I got a call at 8:30am while I was on my way there. I was told there no loan car again.
Very nice and reliable car
Service dept is worse than Hyundai

They were very accommodating up until the point of signing the contract. The after sales service here is very bad.

Bought new car here, the car developed a fault. After repeated visits back to the dealership for the same fault, I asked for compensation in the form of replacing the fuel used to travel to and from the dealership to fix the fault under warranty. The service manager refused, saying that every Mercedes Benz was not perfect and it was my problem as a consumer to pay the costs related to fixing the faults with their product.
The service manager does not even back the quality of their cars!

Very unprofessional, poor after sales service. Not even the service manager backs the quality of their cars.