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Reviews

2.9

3,553 reviews
5
(1,196)
4
(448)
3
(220)
2
(227)
1
(1,462)
  • Value for Money
    3.3 (1,094)
  • Transparency
    3.2 (799)
  • Customer Service
    3.1 (1,113)
  • Adequate Speeds Yes (59%) · No (41%)
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Excellent service and product

published

I found my republic to be excellent they had me connected quickly
The customer service was spot on and I've had very consistent speeds and no dropouts
Would recommend to anyone



Transparency
Customer Service
Value for Money
Connection TypeHFC (Cable)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
Kathy

KathyTasmania

Only in use as of today, so far great.

published

Connection so far good. I've only been able to use it as of today as there was a problem with initial connection point in the unit.
Took a while for the activation to occur

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers

Perfect

published

Installed reliably and on time. Very very good service indeed. The updates provided really helped us plan our move.Will be recommending this service to our family in the future. Thank you.



Transparency
Customer Service
Value for Money
Connection TypeFTTB (Fibre to the Building)
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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Ryan C.

Ryan C.South East Queensland, QLD

Customer service was bloody awesome

published

Allan on live chat was a bloody legend and stuck with me to help fix my issue what a legend. First connection problem i've had in 2 and a bit years first ever drop out and it happened over a couple of days got on the line and allan went above and beyond for me and got me with a stable connection again!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateNovember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Mel

MelBallarat

Moving house, sticking with My Republic

published

I loved the clear and helpful info provided by the customer service representative (Amida). I am very pleased with the assistance she provided. I'll be happy if I ever have an issue and I get assistance from her again.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateJune 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Amy

AmySouth East Queensland, QLD

  • 2 reviews

WORST COMPANY

published

I have Live Chated this company 6 times as i cant even get a number to call. Sent 3 emails and have never got a call back even though they said they would and 3 days later. Spoke to them for over an hour and they didnt even read what i had said and stopped replying ? My internet cuts out 20 plus times a day.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Customer Retention, it works!

published

I had previously needed to suspend/disconnect my service and upon requesting reactivation I hit the 'reconnection fee' stumbling block (free for new customers). A phone call from sales within 24 hours had my account and service reconnected and with the fee waived. After this initially frustrating issue, we achieved a prompt and great outcome. Thank you. Glad to be back!!

Transparency
Customer Service
Value for Money
Connection TypeFTTN (Fibre to the Node)
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Good Service at a reasonable price

published

The setup was easy, the service is fast and reliable and has plenty of bandwidth to cover my needs and chat support have been very helpful with questions I had to help understand the billing. Overall it seems like a good service at a reasonable price.

Connection TypeFTTN (Fibre to the Node)
1 comment
MyRepublic
MyRepublic A.MyRepublic
Michelle H.

Michelle H.South East Queensland, QLD

Look forward to the faster speed

published

New speed looking forward to it. Consultant I had today very helpful & polite, attended to all my questions & setup my service. Refreshing from the previous day when consultant put me on hold & was asked rate my experience. He never helped & I was just left there holding. I didn't leave a review as it wouldn't of been nice.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateNovember 2017
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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Need it for work

published

Last person I spoke with was very helpful and understanding so I’m very happy with the end result so thank you very much for your help and support appreciate it

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Van

VanSydney, NSW

  • 2 reviews

Worst customer service and after sales service. Customers don’t deserve to be spoken too. Only accepts chats!

published

Worst customer service ever.They don’t talk to you. Only chat line for customers that has paid as they claimed it’s more efficient. technician came And could not find a cable. Engaged electrician just to point to us where the cable was! We have ‘chatted’ to 6 different people and all Promised a response within 48 hours. Day 5 now and nothing still with not even a response of acknowledgement. really horrendous after sales service and experience. We went Into a contract hence i guess they don’t care anymore since you are locked.
Big mistake for Iselect to recommended them and we have since made a complain to withdraw. Never had such a bad experience ever!

Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateApril 2020
Adequate Speeds No
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Jeremy F.

Jeremy F.Greater Melbourne (Outer), VIC

Worst customer service I have ever encountered,Do not use!!

published

I have been a customer of MyRepublic for over 3 years, it had started off well & then I started getting drop outs/disconnections for which I left for a while as I was given a new modem.
Then came the very very slow speeds, Anywhere from 2.8-12Mbps of a night time (Currently paying for 100 Mbps)
I have had multiple live chats for well over an hour to be told to hard reset my modem & jump back in the Que (cant call as that has removed for Tech Support for some silly reason) Finally got a hold of someone & was advised I need to pay an additional $10 per month so the disconnections stop?
As stated above I do not recommend this Provider at all!
AVOID AT ALL COSTS!!

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateFebruary 2017
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Donna P.

Donna P.South East Queensland, QLD

Good connection with customer service.

published

As we are in lockdown with 1 working from home, 3 uni students, 1 each in year 12 and 8 and 3 primary school age all logged on with multiple devices, we couldn't fault My Republic's connection. Its been a workhorse here.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateJune 2022
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Anne Egan

Anne EganGreater Melbourne (Outer), VIC

Super fast service

published

Very happy with this choice of company. Service was up and running in record time from first online request to activation. Service tech and chat team very courteous and helpful. They deserve 5 stars for sure.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateMay 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Patricia

PatriciaGippsland, VIC

Help me understand my internet.

published

No issues, except my own problems. The staff have explained my problems and assured me with any more issues. I'm sure any problems you have will be sorted out in a timely manner .

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Start DateApril 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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Socksy Lewis

Socksy LewisSouth East Queensland, QLD

Warning: Do Not sign up with this company

published

I have been trying for 6 days to contact this company. I have numerous "ticket numbers", they keep saying use the "live chat", but the "live chat" is not operating at this time.
I have had 1 phone call (after numerous requests) that came in at 9.22pm last night. I am a senior and I was in bed asleep.
They don't answer texts, they don't answer emails.
I have made a very bad decision with this mob.

Transparency
Customer Service
Value for Money
Connection TypeWireless
Start DateApril 2020
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Terrible service for a BYO Modem

published
Transparency
Customer Service
Value for Money
Connection TypeFTTC (Fibre to the Curb)
Start DateMarch 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Excellent product

published

Connection was good and dropouts are not so significant. However only chat option available for support is a negative it will be good to talk to a real person for troubleshooting.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateSeptember 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

The reviewer stated that an incentive was offered for this review

Excellent customer service

published

I just started with My Republic and had loads of questions after I received my modem. Luckily their chat service customer service agents we're able to answer all my questions and in a timely manner.

Transparency
Customer Service
Value for Money
Connection TypeFTTP (Fibre to the Premises)
Start DateApril 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
PurpleFlower

PurpleFlowerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst company ever

published

Connection frequently dropped out. I cancelled the service as we had been with MyRepublic over 12 months and they wanted to charge me for the next month. They invoiced me after we cancelled the service! They also said they would apply $100 credit for gamer headphones not received and they only applied $5 credit. AVOID MyRepublic at all costs they are crooks and you cannot phone them to compain and they are very slow on their chat service.

Transparency
Customer Service
Value for Money
Connection TypeI don't know
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Page 1 of 178

Questions & Answers

Xr8

Xr8asked

MyRepublic

Hi, I have recently signed up for nbn. That was 7 days ago. I have had no feedback as yet.

1 answer
MyRepublic
MyRepublic A.MyRepublic

Hi Xr8,

We regret to read about your poor experience with our company thus far. We would like to review the order and provide you with an update as soon as possible. We've sent you a private message, kindly check your inbox.

Regards,
John

Richard S

Richard Sasked

MyRepublic

is there a transfer fee if you change address ?

3 answers
Richard S
Richard S

still no answer should i look else where?

Richard S
Richard S

too slow looking elswhere another lost customer

MyRepublic
MyRepublic A.MyRepublic

Hi Richard,

Thanks for the feedback. We have sent you a private message for us to address your enquiry. For an immediate response within operating hours, you can engage in our main interaction channels such as Live Chat, Email, or Social Media.

Regards,
The Team at MyRepublic

Frank

Frankasked

MyRepublic

We are currently with another provider but are building a new house and considering a new provider when we shift. What is recommended to line up the connection run smoothly when the house is available? The house has been made nbn ready. Can you also give me all the fees and expenses in starting up a new service, there is only 2 of us and are small users but was thinking nbn25.
Regards,
Frank

2 answers
Brita Y.
Brita Y.

Hi Frank..our start up fee was around $200 mark I believe. We built our house as well and it was nbn ready. Our Monthly bill is $62 for unlimited but I wouldn’t recommend this company. It’s always slow and watching Netflix or even YouTube on the TV lags and is always loading.

MyRepublic
MyRepublic A.MyRepublic

Hi Frank,

We appreciate your interest in MyRepublic products and services. We would like to get more details from you so we can provide you with more accurate answers. Our Sales Team would like to contact you on how we can proceed with the request. We have sent you a private message, kindly check your inbox.

Regards,
The Team at MyRepublic

Get an answer from our members and MyRepublic representatives

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