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Reviews

(103)
(11)
(1)
(3)
(10)
  • Product Quality
    4.7 (65)
  • Return Claim MadeYes (3) · No (71)
  • Warranty Claim MadeYes (2) · No (72)
  • Product Appearance As advertised (71%) · Not as advertised (29%)
  • Customer Service
    4.8 (74)

Reviewer Photos & Videos

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Diane

DianePerth, WA

Beautiful sofa, Josh excellent member of staff.

published

Good furniture and fabric choice, well laid out store. Friendly staff not pushy just very helpful. I was very indecisive Josh was knowledgeable and very friendly and patient. Made the whole experience a pleasure. Haven’t received delivery yet 10-12 week wait. Assembly included in delivery price. Highly recommend.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
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Chris Luke

Chris Luke

  • 2 reviews

Very helpful sales guy - Josh

published

Dealt with Josh when looking to purchase furniture. Over the period of two days he was very helpful and patient with us. Also helped entertain our young daughter whilst we had a good look around. Josh was very knowledgeable of all the products. Thank you for your help Josh

Customer Service
Bely B.

Bely B.Perth, WA

This is perfect I can't live without it

published

The store was so easy to navigate.,I was so satisfied with my purchase. Penny was so helpful and really helped me find the perfect fit for my lounge area . I can't reccomend her highly enough .



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
Dave

DavePerth, WA

Penny's Perfect!

published

Just a quick shout out to Penny @ Joondalup. Service with a big smile and plenty of laughs, Penny was an absolutely perfect example of someone providing exceptional customer service in store!
Further to that, Penny also chased up delivery info and kept us up to date when we could expect our new lounge. Well done Penny, and a great store to shop in Nick Scalli Joondalup.....

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup WA
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Superb variety

published

Was pleasantly surprised with the great selection and lovely furniture. Josh was very patient, helpful, knowledgeable and most all of honest in our dealings.
Will certainly purchase from Nick Scali again.
Thanks Josh!

Customer Service
Product Quality

Maz

MazPerth, WA

Helpful staff

published

Store easy to navigate and Penny was very helpful to us in finding the sofas we needed. Quite extensive range of products to choose from. Looking forward to when we receive our sofas.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup
See all answers

Kim K.

Kim K.Perth, WA

Joshs service in store

published

The service was great at Joondalup from Josh, he knew the product really well and within minutes shown me what I wanted. The range was great and I got exactly what I was looking for in my lounge.
The delivery guys where great as well. It took a little longer than anticipated, but worth the wait. Beautiful lounge, I’m very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
See all answers

Frustrating experience

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Customer Service

published

Was exceptionally well looked after by Josh. Came in twice and his patience and willingness to help on top of great knowledge and ability to explain and compare the products was wonderful. Felt comfortable and in control with a great guide who helped without pushing us into anything, meaning we left extremely satisfied in terms of service and product. Will come back to him again next time we need something from Nick Scali!

Customer Service
Product Quality
Product Appearance As advertised
Store LocationNick Scali Joondalup
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The reviewer stated that an incentive was offered for this review

Ryan

RyanPerth, WA

Great store

published

Helen gave us great customer service and was very helpful. Product range was impressive, but would of liked a particular dining table in a smaller size that was not offered.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers

Jacqui

JacquiPerth, WA

  • 4 reviews

Good customer service and quality products

published

Love the quality of the furniture at Nick Scali, I purchased my dining suite from here 8 months ago and now my lounge. Penny is liovely and will help put your mind at ease by explaining everything properly and helping with any enquires. I would have no hesitation in recommending this store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers

Sticks

SticksPerth, WA

  • Verified customer

Comfy Lounge

published

Well laid out store with quality products. Penny looked after us and assisted with options amd choices. We then visited other stores but returned due to the comfort and quality of your products. Chad assisted us in finalising the purchase and selecting 2 further seats from the same range. Both staff members were professional and very helpful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Joondalup
See all answers

Louise

LouisePerth, WA

  • 3 reviews

Very helpful, friendly salesman (Josh)

published

Very helpful, friendly salesman (Josh) informative and knowledgeable. Would happily recommend him for anyone looking for advice and help..................................thank you thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers

Loz

LozPerth, WA

  • 2 reviews

Great customer service!

published

The store was very easy to navigate - Nice and spacious and well laid out. So many different lounges to choose from! The sales rep, Helen, was very helpful and not pushy at all. I had my eye on the Hunter 2.5 seater and Helen was able to provide me with all the right information for me to feel confident in making a purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationJoondalup Drive, Edgewater WA
See all answers
Jaime

JaimePerth, WA

Great shopping experience

published

The store has an easy to navigate layout with a large selection of furniture on display. Chad was quick to greet us and explain how the customisation works at Nick Scali. He gave us the relevant information about the couches we were looking at and gave us time to decide. Once the decision was made, Chad was efficient in processing the sale. Overall a great shopping experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
See all answers
June

JuneWheatbelt, WA

Purchase of lounge suite

published

Josh listened to what we wanted and adapted what was available to suit our needs. He was helpful and courteous at all times and provided us with the best retail service we have had in years. He was not in the least pushy, just informed us of our what options were available.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondLup
See all answers

Barb

BarbPerth, WA

  • 2 reviews

Best salesman ever

published

I attended the Joondalup store with my nanna looking for a new couch and I have to say Josh was one of the best if not the best salesman I’ve ever come upon.
Being in sales myself I know what expectations are on sales people but he couldn’t have been more helpful.
This store should count themselves lucky to have him

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers

Clair

ClairPerth, WA

Online search was worth the effort

published

The online store is so easy to navigate, thanks Chad for your explanations of how everything worked when we came in to buy our new couch, cant wait to try it out!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup, WA
See all answers

Gail

Gail

  • 2 reviews

Customer service excellence- thank you Penny

published

My recent experience at your Joondalup store was excellent - my sales consultant was a lady called Penny who truly made the whole shopping experience fun - her product knowledge and efficiency was outstanding - her point of difference tho was the way she made me as the shopper feel - normally shopping is way down on my excitement list however I left the store so very excited about my $3000 lounge suite purchase with a plan to return for a dinning table and coffee table early next year .

Thank you Penny your simply the best
Gail Browne

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalupwj09275
See all answers

Greg

GregPerth, WA

Rating

published

Chad from Joondalup was very helpful, pleasant, friendly and we feel he has a great personality. We also found that the store was very nice and bright compared to Osborne store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers

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