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DianePerth, WA
Beautiful sofa, Josh excellent member of staff.
Good furniture and fabric choice, well laid out store. Friendly staff not pushy just very helpful. I was very indecisive Josh was knowledgeable and very friendly and patient. Made the whole experience a pleasure. Haven’t received delivery yet 10-12 week wait. Assembly included in delivery price. Highly recommend.
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Chris Luke
- 2 reviews
Very helpful sales guy - Josh
Dealt with Josh when looking to purchase furniture. Over the period of two days he was very helpful and patient with us. Also helped entertain our young daughter whilst we had a good look around. Josh was very knowledgeable of all the products. Thank you for your help Josh
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Bely B.Perth, WA
This is perfect I can't live without it
The store was so easy to navigate.,I was so satisfied with my purchase. Penny was so helpful and really helped me find the perfect fit for my lounge area . I can't reccomend her highly enough .
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DavePerth, WA
Penny's Perfect!
Just a quick shout out to Penny @ Joondalup. Service with a big smile and plenty of laughs, Penny was an absolutely perfect example of someone providing exceptional customer service in store!
Further to that, Penny also chased up delivery info and kept us up to date when we could expect our new lounge. Well done Penny, and a great store to shop in Nick Scalli Joondalup.....
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Superb variety
Was pleasantly surprised with the great selection and lovely furniture. Josh was very patient, helpful, knowledgeable and most all of honest in our dealings.
Will certainly purchase from Nick Scali again.
Thanks Josh!
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MazPerth, WA
Helpful staff
Store easy to navigate and Penny was very helpful to us in finding the sofas we needed. Quite extensive range of products to choose from. Looking forward to when we receive our sofas.
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Kim K.Perth, WA
Joshs service in store
The service was great at Joondalup from Josh, he knew the product really well and within minutes shown me what I wanted. The range was great and I got exactly what I was looking for in my lounge.
The delivery guys where great as well. It took a little longer than anticipated, but worth the wait. Beautiful lounge, I’m very happy.
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Frustrated customerPerth, WA
Frustrating experience
The purchase of a dinning room table before Christmas has been an absolute nightmare! An unpleasant and extremely frustrating experience!!
Store assistant- Helen has been lovely and understanding, she was not pushy when we purchased our table and was the only apologetic one when we received a damaged table!
The company are quick to take your money but when something goes wrong no one wants to help you or know anything about it! We wanted to purchase a new dinning room table to complete our renovation and enjoy a family Christmas dinner on, we...Read more
1 comment
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Customer Service
Was exceptionally well looked after by Josh. Came in twice and his patience and willingness to help on top of great knowledge and ability to explain and compare the products was wonderful. Felt comfortable and in control with a great guide who helped without pushing us into anything, meaning we left extremely satisfied in terms of service and product. Will come back to him again next time we need something from Nick Scali!
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The reviewer stated that an incentive was offered for this review
RyanPerth, WA
Great store
Helen gave us great customer service and was very helpful. Product range was impressive, but would of liked a particular dining table in a smaller size that was not offered.
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JacquiPerth, WA
- 4 reviews
Good customer service and quality products
Love the quality of the furniture at Nick Scali, I purchased my dining suite from here 8 months ago and now my lounge. Penny is liovely and will help put your mind at ease by explaining everything properly and helping with any enquires. I would have no hesitation in recommending this store.
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SticksPerth, WA
- Verified customer
Comfy Lounge
Well laid out store with quality products. Penny looked after us and assisted with options amd choices. We then visited other stores but returned due to the comfort and quality of your products. Chad assisted us in finalising the purchase and selecting 2 further seats from the same range. Both staff members were professional and very helpful.
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LouisePerth, WA
- 3 reviews
Very helpful, friendly salesman (Josh)
Very helpful, friendly salesman (Josh) informative and knowledgeable. Would happily recommend him for anyone looking for advice and help..................................thank you thank you
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LozPerth, WA
- 2 reviews
Great customer service!
The store was very easy to navigate - Nice and spacious and well laid out. So many different lounges to choose from! The sales rep, Helen, was very helpful and not pushy at all. I had my eye on the Hunter 2.5 seater and Helen was able to provide me with all the right information for me to feel confident in making a purchase.
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JaimePerth, WA
Great shopping experience
The store has an easy to navigate layout with a large selection of furniture on display. Chad was quick to greet us and explain how the customisation works at Nick Scali. He gave us the relevant information about the couches we were looking at and gave us time to decide. Once the decision was made, Chad was efficient in processing the sale. Overall a great shopping experience.
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JuneWheatbelt, WA
Purchase of lounge suite
Josh listened to what we wanted and adapted what was available to suit our needs. He was helpful and courteous at all times and provided us with the best retail service we have had in years. He was not in the least pushy, just informed us of our what options were available.
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BarbPerth, WA
- 2 reviews
Best salesman ever
I attended the Joondalup store with my nanna looking for a new couch and I have to say Josh was one of the best if not the best salesman I’ve ever come upon.
Being in sales myself I know what expectations are on sales people but he couldn’t have been more helpful.
This store should count themselves lucky to have him
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ClairPerth, WA
Online search was worth the effort
The online store is so easy to navigate, thanks Chad for your explanations of how everything worked when we came in to buy our new couch, cant wait to try it out!
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Gail
- 2 reviews
Customer service excellence- thank you Penny
My recent experience at your Joondalup store was excellent - my sales consultant was a lady called Penny who truly made the whole shopping experience fun - her product knowledge and efficiency was outstanding - her point of difference tho was the way she made me as the shopper feel - normally shopping is way down on my excitement list however I left the store so very excited about my $3000 lounge suite purchase with a plan to return for a dinning table and coffee table early next year .
Thank you Penny your simply the best
Gail Browne
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GregPerth, WA
Rating
Chad from Joondalup was very helpful, pleasant, friendly and we feel he has a great personality. We also found that the store was very nice and bright compared to Osborne store.
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Customer S.Nick Scali
Hi There,
I'm terribly sorry to hear of your experience and for any inconvenience this may have caused you. ... Read more
I'd like to notify my Service Manager of this matter for appropriate follow up with you. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you. Sincerely, Hayden Nick Scali Customer Care