Reviewer Photos & Videos
Excellent Sales Service
Excellent service from Katie at the Midland WA store. Extremely helpful, answered all questions which reassured me I was making the best choice of retailer, style and fabric. Remembered me when I went back into the store to purchase, remembered exactly which lounge I was interested in and never put any pressure on me, letting me take my time to make a relaxed and informed decision. Thanks for all your help Katie! I look forward to getting our new lounge!
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JMKPerth, WA
Great customer service
Thanks to Dominica for her assistance to help us purchase our new lounge suite. Really great service, pleasant manner and no pushy sales tactics. We look forward to receiving our new purchase in a few weeks.
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Excellent customer service
We met Rima at the Midland store today, and what a pleasure to deal with such an enthusiastic, professional and knowledgeable sales person. Thank you Rima, we will certainly recommend your service and store.
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FrankPerth, WA
Dominica was very helpful and not pushy, easy to deal with. No pushy up sale tactics either.
I have used the Cannington store before, easy to find lots of parking. The store has a large range at great value. Staff are well educated on their products and are very helpful in trying to get the delivery window you need if at all possible.
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Linda K.Perth, WA
Warm, relaxing, friendly experience
I visited the store, for the first time, to enquire about any available floor stock...just to see what was available. After speaking with Taha, I was completely relaxed and ready to purchase a beautiful, yet heavily discounted, 5 seater chaise lounge. I usually walk in and walk out when I’m just looking but I felt very comfortable talking with Taha and asking him lots of questions. I changed my mind quite a few times, but he was extremely patient. One of the best sales people I’ve ever met. Thanks
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Megan PPerth, WA
- 2 reviews
Fabulous lounge, fabulous service
I recently visited the O’Connor store in Perth and was looking for a large modular sofa. I was assisted by Saheel and he just made my whole experience so easy. He directed me to the sofas which he knew would be large enough for the space I had and then allowed me time to sit/try out the options. He also assisted greatly when it came to picking the fabric colour, showing other items in the colour options so I could get a feel for what it would look like in a full sofa, not just a small swatch. The whole shopping experience was a delight, the sto...Read more
re was wonderfully presented and the furniture was nicely displayed and spread out across the showroom. I felt like Saheel wanted to help me make a purchase but there was absolutely no pressure or ‘sales’ type feel to the interaction. I would highly recommend the store and I can’t wait to receive our new sofa and laze in its comfort!Similar opinion? Write a review on ieatwords.com.au!
PaddyPerth, WA
Such a helpful staff member and a great sale offering
Terrific store, clean and well lit, Hand sanitiser at the door. Heaps of choice in couch designs and even more from the fabrics and patterns. Chad was awesome in helping us.
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Paul V.Perth, WA
Great Customer Service
Would like to thank Josh for the high level of customer service he provided me. Great product knowledge and nothing was too much trouble. The mid-year sale presented good value for money too.
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Nick FosterPerth, WA
Chad’s wonderful customer service
The service Chad provided was amazing. He made us feel most welcome, had amazing product knowledge and we are very excited about our purchase. We will definitely be back. Thank you
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Damaged table
I went to Nick Scali because they pride themselves on quality furniture I received my concrete table and as the weeks went on as I wiped down the table became more and more obvious they had scratched the table and tried to cover it up there a huge dark mark they have obviously tried to buff out and put something on it to make it look not so obvious against the rest of the table but as you start wiping it down it’s starting to reveal the big fault! its extremely obvious this has happened when the table has been made! And Because I didn’t report anything in two days they won’t do anything! Super disappointed! Because it’s one Real obvious massive mark in the concrete! And looks like a cheap table now!
1 comment
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Lulu
- 2 reviews
Great in-store service
We visited the O'Connor store today and were very well assisted by Kim. She was knowledgeable about the lounge we looking at and gave us good advice. She had just the right amount of attentiveness ie helpful but also gave us space to have our own discussion. Highly recommend.
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John and KathPerth, WA
- 2 reviews
Stylish, comfortable furniture.
Chris was knowledgeable of his products and explained the features of the lounge while actively assessing what our needs were. A great range of furniture and a relaxing buying experience. Really appreciated the samples we were loaned. It helped make colour choices easy. Thank you.
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Nick ScaliPerth, WA
Excellent First time visit.
A very well laid out store presenting a wide variety of quality items. My wife and I were assisted by a very pleasant, enthusiastic assistant who was very attentive to our requirements and questions, which she answered fully. This culminated in us purchasing our lounge furniture and are looking forward to delivery. We believe the name of the young lady who assisted greatly is Katie. Please pass on our thanks.
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SarahPerth, WA
Chris was great
Chris was amazing. Greeted us on arrival and helped us through the store. Went above and beyond to help us make the best choice for a couch to suit our first home. Couldn’t be happier and will definetly be returning and referring family and friends. Thanks Chris!
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Camila and AntonioPeel, WA
Taha and Tess were great!
The sales people in store Taha and Tess were great and very patient waiting for my decision on which lounge to buy. I Will definitely return for my next purchase.
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- WA, Cannington
- Verified customer
Great Service By Dominica
Very prompt approach by Dominica when we entered the store and eager to help with our search for a lounge. She was able to assist with various product information and made very helpful suggestions about different styles. Was courteous and knowledgeable throughout our visit and explained everything while making out the purchase documents. Highly recommend Nick Scali Cannington and the service provided by Dominica was second to none. Thank you.
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I VinesPerth, WA
Coffee Table
We spent several days visiting many furniture shops and outlets to find exactly the table we needed to finish the furnishing of our new apartment. Once decided upon, we then checked the product on line and found it was available at several NS Stores. We choose O'Connor as we had visited there before and found staff friendly and helpful. Service from Saheel was excellent. Not pushy in any way and he was able to offer constructive advice when we asked for it. We purchased the coffee table and because we wanted it ASAP, we collected it from Malaga...Read more
DC as we didn't want to wait for the delivery which was 8 to 10 days. Loved the product and the service was great at the store and at the pick-up warehouse. Excellent all round - we recommend Saheel at the O'Connor Store and will visit again when needed. I. VinesSimilar opinion? Write a review on ieatwords.com.au!
Sales Support by Chad for Sofa Purchase
We spent a couple of hours in the store over 2 separate visits. The store was was well laid out with an excellent range of furniture and soft furnishings which made it easy for us to find what interested.
On the second visit Chad helped us make a final purchase decision on a lounge - he was friendly and helpful without being pushy and had an excellent product knowledge. Chad gave us great service and if we are in the market for furniture in future we will have Nick Scali on our list of options and would be happy have Chad help us through the purchase process -
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KatelyndPerth, WA
Outstanding service
Justin was very accomodating to our needs and ssisted us by even moving chairs / benches to help us suit our new concrete table. He went above and beyond and provided excellent service. Thank you so much Justin, we really appreciate all your efforts and we are very happy with our purchases from Nick Scali, Cannington.
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Great service from Paul
Great service from Paul who helped design a furniture solution in our lounge room with some unconventional dimensions. Couldn’t be happier with the product, selection process and customer service. Thanks again Paul.
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Questions & Answers
Rayasked
Can someone please call me back on 0403 530 007 concerning order WT07822. I have received email stating ready for delivery on Tuesday 7/4/20 and I want to confirm amount to be paid. Thank you
1 answer
Customer S.Nick Scali
Hi Ray,
Thank you for reaching out!
Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with any queries you may have regarding your delivery.
Sincerely,
Hayden
Nick Scali Customer Care
Noel R.asked
trading hours
1 answer
Customer S.Nick Scali
Hi Noel,
Thank you for reaching out!
You can view the trading hours of our showrooms on our website via this link here: https://www.nickscali.com.au/find-a-showroom/
Feel free to contact us via [email protected] should you have any other queries or concerns going forward.
Sincerely,
Hayden
Nick Scali Customer Care
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Customer S.Nick Scali
Hi Keely,
I am sorry to hear of your concern.... Read more
I'd like to notify my Service Manager of your concerns to see if there is anything further we can do for you. For me to do this, I'd just need your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via [email protected] I hope to hear from you. Sincerely, Alex Nick Scali Customer Care