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Reviews

4.6

882 reviews
5
(722)
4
(85)
3
(6)
2
(17)
1
(52)
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Excellent Sales Service

published

Excellent service from Katie at the Midland WA store. Extremely helpful, answered all questions which reassured me I was making the best choice of retailer, style and fabric. Remembered me when I went back into the store to purchase, remembered exactly which lounge I was interested in and never put any pressure on me, letting me take my time to make a relaxed and informed decision. Thanks for all your help Katie! I look forward to getting our new lounge!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMidland, Western Australia
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JMK

JMKPerth, WA

Great customer service

published

Thanks to Dominica for her assistance to help us purchase our new lounge suite. Really great service, pleasant manner and no pushy sales tactics. We look forward to receiving our new purchase in a few weeks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington WA
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Excellent customer service

published

We met Rima at the Midland store today, and what a pleasure to deal with such an enthusiastic, professional and knowledgeable sales person. Thank you Rima, we will certainly recommend your service and store.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMidland WA
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Frank

FrankPerth, WA

Dominica was very helpful and not pushy, easy to deal with. No pushy up sale tactics either.

published

I have used the Cannington store before, easy to find lots of parking. The store has a large range at great value. Staff are well educated on their products and are very helpful in trying to get the delivery window you need if at all possible.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington wa
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Linda K.

Linda K.Perth, WA

Warm, relaxing, friendly experience

published

I visited the store, for the first time, to enquire about any available floor stock...just to see what was available. After speaking with Taha, I was completely relaxed and ready to purchase a beautiful, yet heavily discounted, 5 seater chaise lounge. I usually walk in and walk out when I’m just looking but I felt very comfortable talking with Taha and asking him lots of questions. I changed my mind quite a few times, but he was extremely patient. One of the best sales people I’ve ever met. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationO’Connor
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Megan P

Megan PPerth, WA

  • 2 reviews

Fabulous lounge, fabulous service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationO’Connor WA
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Paddy

PaddyPerth, WA

Such a helpful staff member and a great sale offering

published

Terrific store, clean and well lit, Hand sanitiser at the door. Heaps of choice in couch designs and even more from the fabrics and patterns. Chad was awesome in helping us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup, WA
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Paul V.

Paul V.Perth, WA

Great Customer Service

published

Would like to thank Josh for the high level of customer service he provided me. Great product knowledge and nothing was too much trouble. The mid-year sale presented good value for money too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup WA
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Nick Foster

Nick FosterPerth, WA

Chad’s wonderful customer service

published

The service Chad provided was amazing. He made us feel most welcome, had amazing product knowledge and we are very excited about our purchase. We will definitely be back. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup, WA
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Damaged table

published

I went to Nick Scali because they pride themselves on quality furniture I received my concrete table and as the weeks went on as I wiped down the table became more and more obvious they had scratched the table and tried to cover it up there a huge dark mark they have obviously tried to buff out and put something on it to make it look not so obvious against the rest of the table but as you start wiping it down it’s starting to reveal the big fault! its extremely obvious this has happened when the table has been made! And Because I didn’t report anything in two days they won’t do anything! Super disappointed! Because it’s one Real obvious massive mark in the concrete! And looks like a cheap table now!

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Nick Scali
Customer S.Nick Scali
Lulu

Lulu

  • 2 reviews

Great in-store service

published

We visited the O'Connor store today and were very well assisted by Kim. She was knowledgeable about the lounge we looking at and gave us good advice. She had just the right amount of attentiveness ie helpful but also gave us space to have our own discussion. Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationO'Connor WA
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John and Kath

John and KathPerth, WA

  • 2 reviews

Stylish, comfortable furniture.

published

Chris was knowledgeable of his products and explained the features of the lounge while actively assessing what our needs were. A great range of furniture and a relaxing buying experience. Really appreciated the samples we were loaned. It helped make colour choices easy. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationO’Connor W.A.
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Nick Scali

Nick ScaliPerth, WA

Excellent First time visit.

published

A very well laid out store presenting a wide variety of quality items. My wife and I were assisted by a very pleasant, enthusiastic assistant who was very attentive to our requirements and questions, which she answered fully. This culminated in us purchasing our lounge furniture and are looking forward to delivery. We believe the name of the young lady who assisted greatly is Katie. Please pass on our thanks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup, Kallaroo, Perth Wa
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Sarah

SarahPerth, WA

Chris was great

published

Chris was amazing. Greeted us on arrival and helped us through the store. Went above and beyond to help us make the best choice for a couch to suit our first home. Couldn’t be happier and will definetly be returning and referring family and friends. Thanks Chris!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationO’connor WA
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Taha and Tess were great!

published

The sales people in store Taha and Tess were great and very patient waiting for my decision on which lounge to buy. I Will definitely return for my next purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJandakot WA
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Great Service By Dominica

published

Very prompt approach by Dominica when we entered the store and eager to help with our search for a lounge. She was able to assist with various product information and made very helpful suggestions about different styles. Was courteous and knowledgeable throughout our visit and explained everything while making out the purchase documents. Highly recommend Nick Scali Cannington and the service provided by Dominica was second to none. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCannington, WA
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I Vines

I VinesPerth, WA

Coffee Table

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationO'Connor Perth WA
See all answers

Sales Support by Chad for Sofa Purchase

published

We spent a couple of hours in the store over 2 separate visits. The store was was well laid out with an excellent range of furniture and soft furnishings which made it easy for us to find what interested.

On the second visit Chad helped us make a final purchase decision on a lounge - he was friendly and helpful without being pushy and had an excellent product knowledge. Chad gave us great service and if we are in the market for furniture in future we will have Nick Scali on our list of options and would be happy have Chad help us through the purchase process -

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
Katelynd

KatelyndPerth, WA

Outstanding service

published

Justin was very accomodating to our needs and ssisted us by even moving chairs / benches to help us suit our new concrete table. He went above and beyond and provided excellent service. Thank you so much Justin, we really appreciate all your efforts and we are very happy with our purchases from Nick Scali, Cannington.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington, WA
See all answers

Great service from Paul

published

Great service from Paul who helped design a furniture solution in our lounge room with some unconventional dimensions. Couldn’t be happier with the product, selection process and customer service. Thanks again Paul.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCannington
See all answers
Page 1 of 45
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Questions & Answers

Ray

Rayasked

WA, Jandakot

Can someone please call me back on 0403 530 007 concerning order WT07822. I have received email stating ready for delivery on Tuesday 7/4/20 and I want to confirm amount to be paid. Thank you

1 answer
Nick Scali
Customer S.Nick Scali

Hi Ray,

Thank you for reaching out!

Please contact our dispatch team on 1300 880 370 and follow the prompts to speak with dispatch. Our dispatch team will be happy to look into and assist you with any queries you may have regarding your delivery.

Sincerely,

Hayden
Nick Scali Customer Care

Noel R.

Noel R.asked

WA, O'Connor

trading hours

1 answer
Nick Scali
Customer S.Nick Scali

Hi Noel,

Thank you for reaching out!

You can view the trading hours of our showrooms on our website via this link here: https://www.nickscali.com.au/find-a-showroom/

Feel free to contact us via [email protected] should you have any other queries or concerns going forward.

Sincerely,

Hayden
Nick Scali Customer Care

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