Nick Scali Furniture WA

The Julio suite I purchased which was incorrectly supplied, (see previous post) broke down within 10 hours on Day one of ownership. It is now day 5 of ownership and I still havnt received a confirmation of time and day for fixing the lounge. You would think that a national brand would have a priority service for selling a “lemon” Eg: fails on day 1 to sort this out asap. If I could give zero stars I would. Absolutely poor service, still waiting. A full refund would be the best outcome now!!

I bought some new Otho range dining room furniture from Nick Scali less than a week ago and was delighted when they were delivered this morning. A table, four dining chairs, a bench, a buffet and a nest of tables. Scott, the salesman at the Cannington Branch was excellent and knowledgeable. Gave me very good advice. He knows Furniture.
The delivery guys were prompt, kept in text contact all the way through and had them assembled, installed and in place in about an hour. Cannot fault their service and communication & the furniture looks pretty cool.
I’m extremely happy with the entire process.

Chris was extremely helpful assisting us to make the best choice on our new investment of a quality couch that fitted our style, personal needs and configuration requirements for our home.

My visit to Nick Scali was fantastic. I did not have an idea of what lounge I wanted to buy - I was helped through that process with very helpful staff. And had a small hiccup with payment but the support staff gave me the time to sort that out too. I was informed of the progress of my order throughout. The lounge is so lovely. I definitely chose the right product. Thank you to the staff at Osborne Park.

Geoff helped us navigate our way through purchasing a new lounge suite re configurations/colours etc. Showed great patience and never rushed us with our decision, a credit to your store at Joondalup.

My wife thought the attitude of the sales lady Dominica was not great. On reflectionI am inclined to agree with her.

The pricing was clearly marked as including the side table in the model lounge we wanted. We added an additional side table and Dominica tried to charge us for two. When challenged Dominica proceeded to tell us we were incorrect and at my wife's insistence got up to go and check the price ticket. I photographed the ticket and showed it which ended the argument.

The assistance offered to me for the 24 months interest-free, which...

nickscali is one the great store to buy the lounges because there is so much variety with orders made to suit your requirement and the products offered are quality products. Dominica was fantastic and answered all our questions along with advising us on the selection. Very happy with nickscali.

The store was easy to navigate, there was a vast selection of products. We have not received our couches as yet but we are sure they will be well made and comfortable.

Geoff was very helpful and patient in answering all our questions when purchasing a lounge. It’s a big investment and he didn’t rush us at all.

I can't fathom why Nick Scali has not been featured yet on A Current Affair or hit the press for consumer ethics violations. I wish I'd never bought from this company. Nothing but hassles, phone calls, going round in circles, mistakes, delays. The entire experience just doesn't warrant buying it.

The latest issue is getting a refund owed to me in November 2021 from Nick Scali O'Connor (WA) for a mirror I purchased and paid in full on the day ($690), only to be called some weeks later and told that although the warehouse had one in stock in WA,...

It was easy to find the high quality lounge suite I was looking for our new home, The added bonus was that the January sale applied to the price ! Geoff at the Joondalup branch explained all that was needed and helped us determine the best configuration for us Better still, the lounge will be installed when it arrives.

Found store well stocked with lots of options and helpful staff. The ability to look at multiple lounges, different designs, fabrics and colours made the selection process easy

Dominica was so informative to help us choose the right lounge for our home, providing excellent advice for us to consider.

Chris helped us out tremendously and gave great customer service both times we have bought from them. Cannington has well laid out store. Good quality products.

After nearly five months waiting for a sofa, 21/08/21 ordered 13/01/22 delivered, with no communication from the store I tried mediation to resolve the issue but achieved nothing but excuses. I understand supply issues, I understand the current climate. What baffles me is the complete indifference the store demonstrated. A very poor customer relations exercise. That's the last shop at Nick Scali.