Northern Motor Group (page 2 of 2)
Scammers!
RIP OFF'S & SCAMS - BEWARE!! DON' GO HERE.
Brought a new car from these idiots and been nothing but problems and issues with the car, which they have not resolved which now result in legal action in court.
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Read more . .- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationBundoora
- 2 reviews
Intestate car purchase (Great service with Terry)
Looking for a Jeep in my state was very limited, checked out a few cars at northern group online and there were a few that caught my eye. Received a follow up call from Terry, who asked a few related questions about what I was looking for. A Jeep limited was my interest but I was very nervous about buying a car I had not seen my self. Terry sent through numerous photos, described the car, and said it’s a nice car. Terry spoke through the vehicles history, state of the exterior and interior, engine report and tyres etc etc. I ordered the car wit...
Read moreh Terry arranging interstate transfer and taking before transport photos to cover off on any transport trouble. The car landed in great nik, great car. Perfect colour and paint, nice drive, stereo is awesome, great features on the car, drive smooth as pie. Lucky to have a nice car car purchasing experience. Thanks Terry, greatly appreciated.- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
Excellent sales guide and flawless progress from inquiry to actual pick up my new car
Many thanks to Robert Costanzo for helping me with a hassle free purchase of my Jeep Cherokee. Awesome guy with very professional and respectful attitude who was actively listening to my request and and finally found it for me. I highly recommend if you want to buy a new car, then he is the right guy to make you get there! Thanks again Robert!!
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationNORTHERN ISUZU UTE
- 2 reviews
Terrible Service Dept
Took our vehicle for 20,000 klms service today . Reception 'takes' you to service 'sales' guy who has every 'add-on 'extra pre typed on sheet ..Then quotes in lots of $30.00 each time these 'add-on ' extras.NEVER mentioned plus GST!!..We told them we qualified for the 10% 'service discount' as sent via email ..Our discount was not the full 10% but 'selective' items only????..This was not detailed in fine print anywhere!!?
They also fail to advise the prices they quote do not include GST..
At the door to drive away I checked the paperwork and c...
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
Find out how Northern Motor Group compares to other Car Dealerships
Know better, choose better.
- 3 reviews
- 1 like
Great used car, Great service.
Have just picked up a 2005 Corolla for my daughter and I couldn't be happier.
The car was detailed and looked fabulous. The sales people were very helpful.
Thanks Northern Group.
- Product Quality
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
- Store LocationBundoora
- 2 reviews
- 1 like
Find a different place to buy your Jeep
I purchased my Jeep Grand Cherokee from this dealer a little over 4 years ago, I'm happy with the car, sure there's been a few issues here and there but nothing crazy. I have however never had one good experience with their service department, every single time I have had it served something has been missed/ignored etc. However stupidly I keep going back, I booked it in for it's 150km service 7 weeks in advance because I absolutely needed a loan car, I was assured that it was confirmed etc, on arriving (and after waiting almost 40 minutes to ge...
Read moret served) I was told there's no loan car on my paperwork, I told the guy I had called to confirm etc. He asked me to sit back in the waiting area then 10 minutes later came in and told me they were just washing it and it would be about 10 minutes........ 15 minutes later he then tells me they have alot of overdue loan cars out at the moment on long terms loans as they have had a few issues... (gee good to know Jeep is having issues) I asked him what happened to the car he said they were washing...... he simply had no idea how to answer that I'm thinking he had forgotten about his previous lie.... I started to get grumpy as I spend a significant amount of my work life in my car and had been very clear when booking and again when confirming that I would be able to use a loan car as I need a car well he told me I could have one mid morning but then couldn't confirm at what time mid morning was by now it was 9:30 (I arrived at 7:45) I then realized that the sales guy's sent me a reminder that my warranty would soon be up and I should come check out the new range and take one for a drive to the local shopping center for breakfast, I asked him to call those sales guy's and see what they could do to appease a customer who had already spent $80k with them, apparently they weren't interested. I then grabbed my key from the moron in the service department and drove down to the dealership, explaining to the sales guy what had happened and asked to see the GM, he proceeded to go tell his colleague all about it before climbing the stairs to the boss, so guess what guys.... at 9:30 in the morning when you have no other customers or background noise you can literally hear EVERYTHING being said upstairs while standing in the downstairs area and to my 'surprise' he didn't want to come and speak to me so on hearing this from downstairs, I walked out and to be clear I will NEVER reccomend buying or servicing any type of car from this dealer it's simply not worth it. I will be finding a new Jeep dealer to take my car and money to because these guys are a pathetic joke from the top down!
- Incentivised Review No
- Return Claim MadeNo
Service Department
Never go to the Northern Motor Group to get your car repaired! They’ve had my car for four months and it’s still not fixed. They rarely reply to your calls or emails. Thoroughly disgusted.
- Incentivised Review No
- Return Claim MadeNo
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