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RebeccaCentral Highlands and Goldfields, VIC
- Verified customer
Excellent experience from start to finish
Our experience with Nostra homes was everything we were hoping a new build experience could be. Our sales consultant Scott was extremely helpful and informative. We felt we knew what we were signing up for and that the questions we asked were all answered so we were able to make informed decisions. The colour selection with Ken was a very smooth process, he was really helpful in our decision making and gave us some great tips. Unfortunately we had to wait a long time for our land to settle but Kathryn kept in contact along the way. Once our lan...Read more
d was ready the build process was commenced with no delays. Our site supervisor/construction manager Sam kept us very well informed along the way and was super organised. There were a few mostly minor issues that came up (and we knew there would be some along the way) and these were dealt with in a professional manner and with a genuine care to build a good product. There were a few additional costs with variations but none over the top and all were chosen by us to improve our end product. The quality of the work is very good and I attribute that to Sam and the trades/builders he employed. We were very involved in the build and we never felt that this was unwelcome. Overall we were really happy with Nostra and would build again with them in a heartbeat.
1 comment
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SamGreater Melbourne (Metropolitan), VIC
- Verified customer
Thanks to our sales consultant Rosie Estrada, for being so patient and helpful. Very happy with her service.
Thank you to our sales Rosie Estrada, for being so patient with us and being so diligent to answer all our queries and questions. We are so impressed on how you respond to all of your customers’ demands. Not all sales agent are like that. You made our journey smoother and helped us understand what we are signing for. This brings us more peace and less stress. We would like to extend this comment to your management. It was really a great experience to have had you as our sales consultant. We hope that this smooth and exciting journey continue as we progress with our build with you.
1 comment
Nostra H.Nostra Homes
Hello Sam,
Thank-you for your 5 Star Review. We are so happy to hear that you've had a great sales experience and your dealings with Rosie were of high standards.... Read more
We look forward to the rest of your journey, Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
LizGreater Melbourne (Outer), VIC
- 5 reviews
- Verified customer
Very dissatisfied
confusion with my contract being different to the supervisor so a lot of mistakes during build prolonging time to 1 year for a 23sq townhouse.. Bad painting, have been in home for a year and a half and have dealt with 4 maintenance managers, issues are still being rectified .. Building supervisor left half way through build which also prolonged the build.
3 comments
Nostra H.Nostra Homes
Hello Liz,
Thank you for taking the time to leave us a review. It is disappointing to be reading that you have had a negative experience with us. If there is anything I can do further to assist plea... Read more
se feel free to email me directly at [email protected].We only just finished the last bit of maintenance last week. I have been in the home for 5 years on March 27th this year.
Nostra H.Nostra Homes
Hello Liz,
We would like the opportunity to follow up on your concerns and would appreciate it if you could please email [email protected] with your job address and preferred contact details.... Read more
We await your reply. Thank-you Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
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KassieCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
Happy customers.
Myself and my partner recently built through Nostra homes, we cannot thank them enough for the outstanding effort they have put into ensuring we have our perfect home.
I would highly recommend them to anyone, they’re reliable, always very helpful, and there standard inclusions are excellent.
Overall we are very happy customers.
So thank you Nostra homes!
1 comment
Nostra H.Nostra Homes
Hello Kassie,
Thank-you for your 5 Star Review. It's always pleasing to hear a customer has had an enjoyable experience, and they would recommend Nostra to others.... Read more
We hope you make many happy memories in your perfect home. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Jay JGreater Melbourne (Metropolitan), VIC
- Verified customer
Job well done!!!
I was referred to Nostra Homes by a friend of mine.
The work was very well managed and finished well before the stipulated time. We are satisfied with the final outcome.
Build quality is good. Minor issues here and there, but they were all sorted out before handover.
The company handled all the issues very professionally.
The final cost slightly went above the expected cost. It was because we had to add some necessary upgrades at the time of colour appointment that we failed to identify at the time of contract signing.
I would like to thank Steve, Diana, Ken, Madison, David and Travis for their time and efforts in delivering us our first home.
1 comment
Nostra H.Nostra Homes
Hello Jay,
Thank-you for your 5 Star Review. Building a new home is such an exciting time and we are so thrilled Nostra were able to do this for you and provide the service we thrive on. We hope you make many wonderful memories.... Read more
Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Nostra is the best
I have started my journey to build a house with nostra homes last year july 2022,iand finished in 1st week of December, icant believe that how smoothly it went,all at office very friendly,specialy Kathryn and building supervisor Nick.definitely my next Dream home through nostra.U guys fantastic.
Thanks Nostra.
John.
27 salinga drive Werribee
1 comment
Nostra H.Nostra Homes
Hello John,
Thank-you for taking the time to write such a positive 5 Star Review. We are so happy to hear that our staff were friendly and your experience was smooth.... Read more
Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
Vanessa G.Greater Melbourne (Inner), VIC
- Verified customer
My dream home
I have recently built with Nostra homes, I'm absoluely thrilled with the final result of my new home it has exceeded my expectations, previously I have built with two other major Melbourne builders and the exceptional quality of my nostra home can not be compared to the others.
Kathryn in the office was very fast and responsive every time I called, I was updated throughout every step of the build and I was always dealt with in a timely and professional manner, my helpful site supervisor Mark had great attention to detail and made sure the fin...Read more
1 comment
Nostra H.Nostra Homes
Hello Vanessa,
Thank-you for your 5 Star Review. We are thrilled to hear the quality of your new home at Woodlea meets our high standards and your dream has come reality. Your kind words and comment... Read more
s relating to our staff are heartwarming and we truly appreciate your feedback.Similar opinion? Write a review on ieatwords.com.au!
Melinda C.Greater Melbourne (Outer), VIC
- Verified customer
Great customer experience and great workmanship
I chose Nostra when building my first home initially due to finding that their standard inclusions where often the first upgrade level of other builders. I purchased a small sized block and they were also one of the few builders that had floor plans that both fit my block and maximized the limited space I had.
Throughout the build they were always very responsive, even with questions I felt silly asking! I had two different site managers, which I thought initially was not ideal, but both Nick and Paul were so easy to communicate with and happi...Read more
1 comment
Nostra H.Nostra Homes
Hello Melinda,
Thank you for your 5 Star Review and taking the time to complete your positive review. We are thrilled that we were your builder of choice and that we have delivered you a high quality first home.... Read more
We are really passionate about the quality of our homes and the time frames in which we deliver them so its great to see that we were able to provide you with this high level of service. Thank you again for you your kind words and comments. We hope you create many wonderful memories in your new Nostra home. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
VividGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Awesome
Everything was smooth as everybody said. From sales and until final inspection two weeks ago. Bit issues in past but all solved professionally. Thank you to everybody from Nostra who has provided great workmanship. We cant wait to do the handover and move to our new house. Once again thank you Nostra. Wish you all the very best.
2 comments
Nostra H.Nostra Homes
Hello Vivid,
Thank-you for your 5 Star Review. At Nostra Homes we strive to provide our customers with exceptional customer service and we are so happy we were able to provide this to you.... Read more
We are happy to hear that the quality and workmanship of your home is of a high standard. We hope you make many wonderful memories in your new home. Many thanks, Nostra Homes Management.All issues solved. Massive thanks Kathryn.
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JBGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Loving our beautiful home!
Super happy with the whole process of building with Nostra homes, we absolutely love our new home - Big thank you to Diana, David & Kathryn who kept us updated through out the build and to Ken for all his help during the colour selection! We have had such a fantastic experience!
1 comment
Nostra H.Nostra Homes
Hello JB,
Thank-you for your 5 Star Review.... Read more
It's so rewarding to read when a client loves their new home, and our staff provided you the service we strive on. We hope you make many wonderful memories. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Diana GGreater Melbourne (Inner), VIC
- Verified customer
Love our home!
Thank you David & Nostra Homes! The supervisor David went above and beyond to accommodate our requests and nothing was ever too much. Diana in the office was also a great help. Communication was open and they remained transparent throughout the whole of the build.
I love my home and am extremely satisfied with the process and the outcome! I would definitely build with them again!
1 comment
Nostra H.Nostra Homes
Hello Diana,
Thank-you for taking the time to write a 5 Star Review.... Read more
Nostra love hearing when a client has had an enjoyable experience and they love their new home. We are so happy to hear that our team were able to provide you with the service we thrive on. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
Kelsey W.Greater Melbourne (Outer), VIC
- Verified customer
So Quick!
I was very happy with how the build was managed. It went up so much quicker than I had expected and Kathryn kept me updated as it progressed. The workmanship and quality is great and there were no issues or extra costs. Im very pleased and would definitely build with Nostra again.
1 comment
Nostra H.Nostra Homes
Hello Kelsey,
Thank-you for your wonderful 5 Star Review. We are so happy to hear that you were happy with the final product and the quality and timeliness of the build was to your satisfaction. We thank you for the recommendations.... Read more
Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
Kayla BGreater Melbourne (Outer), VIC
- Verified customer
Happy with nostra
Very happy with Nostra, my home is amazing and all issues have been handled in a great manner, I was very happy with my sales consultant Steve who helped me make some amazing changes to my home and my building supervisor Michael and my building Coordinator Kathryn were also fantastic and very attentive, Ken from colours was also great and has exceptional taste. I have a garage issue post move in due to a burst pipe underneath and nostra picked it up straight away ! Michael has been on top of it for me ensuring I am happy after handover. The following up on issues has been great and overall I am happy
1 comment
Nostra H.Nostra Homes
Hello Kayla,
Thank-you for your wonderful 5 Star Review. It's so pleasing to hear that you had an enjoyable experience and our team was able to provide you with the service we strive on. We hope you make many wonderful memories in your new home. ... Read more
Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Excellent!!
It's very happy journey from the beginning to end with Nostra Homes. Finish quality great & A very special thanks Kathryn office & Michael build supervisor for open communication & listening for our requirements in every stage of build. I have no hesitation in recommending them to anyone looking to build a new home.
1 comment
Nostra H.Nostra Homes
Hello Amit,
Thank-you for your 5 Star Review. We are so pleased to hear that our staff were able to communicate with you throughout your journey. We thank you for the recommendations and hope you make many wonderful memories in your new home.... Read more
Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
ViswanathGreater Melbourne (Outer), VIC
- Verified customer
Good Quality Home
Chose Nostra homes because the plan suited us and they also customised as we need without charging a lot. Sales Consultants Steve & Rosie were good and patient to accommodate all the changes at planning stage. Ken at Colour showroom was excellent and helped us get the right mix of colours. The building works started on time and Kathryn in office was great keeping us always in picture. Not but the least David, our Site supervisor was so easy to deal with. We had private building inspectors and David was patient enough to listen and fix what he ...Read more
had to. He explained a lot of unknown things and had a simple common sense approach to everything. Thank you Nostra for building our first home and I would recommend them to anyone who was thinking of building.1 comment
Nostra H.Nostra Homes
Hello Viswanath,
Thank-you for your 5 star review. Nostra Homes strives it's self on great customer service and it seems we were able to provide you this throughout your journey. We hope you and your... Read more
family make many wonderful memories in your new home and we thank-you for the recommendations.Similar opinion? Write a review on ieatwords.com.au!
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Jeremy Q.Greater Melbourne (Inner), VIC
- Verified customer
Great Builder From Start to Finish.
We chose Nostra homes because we were recommended and they didn't disappoint. From Ken helping us choose the colours and finishes was such an easy process. Ken has a great eye for detail and the end result speaks for itself. Once we started building the communication with Madison in the office was great and I felt that she was keeping us in the loop the whole time. David our onsite supervisor, We couldn't be happier with what he has produced. He was so easy to deal with and he takes a common sense approach to building which is hard to find. We would like to thank Mark and Nostra home's for building a beautiful home and I would recommend them to anyone who was thinking of building.
1 comment
Nostra H.Nostra Homes
Hello Jeremy,
Thank-you for your 5 Star review. It's so pleasing to hear when a client has had an enjoyable experience and we are thrilled that you received the service we strive on. We thank-you for... Read more
the recommendations and hope you make many wonderful memories in your new home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Exciting and Happy
Building a house is an exciting experience. But it can be a stressful too, depending on how the process is managed from the beginning to the end.
We had consulted three different builders including Nostra at the initial stage. We picked Nostra to be our builder because the Sales Consultant was able to offer us a competitive quote which included some alteration to the floor plan to suit our requirements, and some management discounts to make the offer competitive.
It was a fairly smooth process for us because the Nostra staff were cooperative...Read more
and supportive to us with regard to changes and making decisions on the house plan and colour selection. We have come up to the site start stage, and we expect to see the building completion within the set time period. We are thankful to the Nostra Team including the management for listening to our concerns and making decisions favourable to us.1 comment
Nostra H.Nostra Homes
Hello Yapa & Samundra,
Thank-you for your wonderful 5 Star Review. Yes, building a house can be stressful but we strongly believe if you have a the right people supporting you then this process becom... Read more
es enjoyable and it seems Nostra was able to provide this service to you. We hope you make many wonderful memories in your new home.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Very happy experience
We chose Nostra homes as our builder & not knowing to much about them. First I'd like to thank Ken who helped & suggested the interior & exterior of choice of colours the house looks great, thank you Diana Monteleone for your time & patience with e-mails & phone calls you helped us very much from start to finish
A big thank you to our site manager David from start to end you kept us informed and up to date with our house, thank you for your time & patience we are really happy with our home.
We have recommended Nostra homes to our friends who are almost ready to move in & we will continue recommending them.
1 comment
Nostra H.Nostra Homes
Hello Marasco,
Thank you for your wonderful 5 Star Review. At Nostra we strive on quality and customer service and seems we were able to provide you with both. We thank you for the further recommenda... Read more
tions and wish you all the very best in your new home.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Ben SGreater Melbourne (Outer), VIC
- Verified customer
Very Happy Experience for First Home Owners
We chose Nostra Homes as our builder for our first home, not knowing too much about them. Our experience was very positive from start to finish. All staff involved were very genuine and cared about the product they were selling, and made us feel at ease with their consistent education and patience throughout each stage. Our Building Coordinator, Diana Monteleone, was a much appreciated addition to our journey, having been with us from start to finish. Our Site Supervisor, Paul Oliveri, exceeded our expectations when managing our build, having b...Read more
een very helpful and willing to both educate us and answer all questions throughout each stage of the build. Although there were minor issues surrounding the finishes of the build, these were able to be resolved promptly. Overall, we would definitely recommend Nostra Homes to anyone looking for a builder, and we couldn't be happier with our home!1 comment
Nostra H.Nostra Homes
Hello Benjamin,
Thank-you for your 5 Star Review. It's always nice to read that a client has had an enjoyable experience and our team was able to provide the service we strive on. ... Read more
We thank-you for the recommendations and hope you enjoy your home for many years to come. Many thanks, Nostra Homes ManagementSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
customerVictoria
- Verified customer
Happy til the day after hand over
We had few issues while the home was being built, the issues that came up were fixed and we were generally happy. BUT after hand over and the appliances were installed and landscaping done....well read it for yourself. 1. It took three goes and three kitchen sinks later to install the kitchen sink properly (after damaging two sinks they realised they had to get the stonemason back to cut out a bigger hole) 2. Three goes at cleaning and resealing concrete in the garage. 3. Four goes at fixing the rangehood flu. 4.Two goes at the electrical and ...Read more
bathroom fans .5. Two goes at replacing the damaged heater fan.(the house filled with smoke on first night ) 6.Two goes at repairing the bath tub (it had being used as a rubbish bin during construction and really should have being replaced) 7. NOTE lost count three or four goes with the landscaper who from day one (lol) kept on showing up after dark to try and fix the lawn he put down in the dark on day one. ( came by again a 5th time ? and advised Nostra a "she" told him not to worry about it) 8. Big crack in the concrete path. Send message to maintenance manager in February. Nothing, sent follow up e-mail three weeks ago, reply sorry thought it had being taken care of, get back to you shortly. Sent e-mail again yesterday with - I will be putting up product review. Got phone call back straight away, will contact concreter and will go out myself to look at it and get back to you, still waiting.. 11 months after moving in. future customers can decide for themselves if they think this is acceptable from a builder.1 comment
Nostra H.Nostra Homes
Hello Customer,
We take your feedback very seriously. At Nostra Homes although we endeavour to provide the best possible service to all of our clients, clearly in this situation your experience after... Read more
handover has not been an enjoyable one. It would be appreciate it if you could please email us your job details and preferred contact details. We will be in a position to respond further upon contact being made.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
StuJGasked
Hi Nostra - Who can I talk to about numerous and on-going flooding issues throughout my house? I've had Nostra staff out to look at my roof at least 5 times and my house continues to leak. I came home today to find new stains in a few of my rooms and paint beginning to flake. The tin roof rattles so loud during the wind that my partner and I have to drag the mattress to a different room to sleep, or end up on the couch downstairs. Am pretty damn sick of dealing with Nostra staff and their list of excuses, so much so I am building another property and avoiding Nostra all together. Also telling my friends and family to avoid Nostra completely. How can we resolve this? Keen to hear your answer
1 answer
Nostra H.Nostra Homes
Hello Stu,
Thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Could you please provide your job address in a private message and we will have a team member contact you as soon as possible to follow this up.
We await your reply.
Thank-you
Nostra Homes Management
ellenasked
do you have many different facades for double storey to choose from? only saw 2 facades in your website.
1 answer
Nostra H.Nostra Homes
Thank-you for you enquiry. There are a number of façade options available for our double storey designs, these are dependent on the width of the home and the lot. We can also allow some changes to our facades to comply with estate design guidelines and to make the façade suit your tastes. Please contact our office and ask to speak to a sales consultant or leave an enquiry on our website to request more information.
Sunnyasked
Hi Nostra Homes, Do you people custom build?
1 answer
Nostra H.Nostra Homes
Thank-your for your enquiry. We allow changes to our own designs to a degree, please contact our office and request to speak with a sales consultant who will be more than happy to assist you.
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Nostra H.Nostra Homes
Hello Rebecca,
Thank-you for your 5 Star Review. We are thrilled that you've had an enjoyable experience and our team was able to provide the customer service we thrive on.... Read more
We hope you make many wonderful memories in your new Nostra Home. Many thanks Nostra Homes Management