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Reviews

4.7

112 reviews
5
(93)
4
(11)
3
(3)
2
(0)
1
(5)
  • Build Stage
    • Post-Construction (35)
    • Pre-Construction (3)
    • Mid-Construction (1)
  • Customer Service
    4.8 (32)
  • Site Admin
    4.6 (28)
  • Timeliness
    4.6 (26)
  • Structural Integrity
    4.9 (24)
  • Plumbing & Waterproofing
    4.7 (26)
  • Electrical & Lighting
    4.9 (25)
  • Flooring
    4.9 (24)
  • Transparency
    4.6 (27)
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Rebecca

RebeccaCentral Highlands and Goldfields, VIC

  • Verified customer

Excellent experience from start to finish

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Nostra Homes
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Sam

SamGreater Melbourne (Metropolitan), VIC

  • Verified customer

Thanks to our sales consultant Rosie Estrada, for being so patient and helpful. Very happy with her service.

published

Thank you to our sales Rosie Estrada, for being so patient with us and being so diligent to answer all our queries and questions. We are so impressed on how you respond to all of your customers’ demands. Not all sales agent are like that. You made our journey smoother and helped us understand what we are signing for. This brings us more peace and less stress. We would like to extend this comment to your management. It was really a great experience to have had you as our sales consultant. We hope that this smooth and exciting journey continue as we progress with our build with you.



Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateDecember 2020
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1 comment
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Liz

LizGreater Melbourne (Outer), VIC

  • 5 reviews
  • Verified customer

Very dissatisfied

published

confusion with my contract being different to the supervisor so a lot of mistakes during build prolonging time to 1 year for a 23sq townhouse.. Bad painting, have been in home for a year and a half and have dealt with 4 maintenance managers, issues are still being rectified .. Building supervisor left half way through build which also prolonged the build.



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2015
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3 comments
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Liz
Liz

We only just finished the last bit of maintenance last week. I have been in the home for 5 years on March 27th this year.

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Kassie

KassieCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Happy customers.

published

Myself and my partner recently built through Nostra homes, we cannot thank them enough for the outstanding effort they have put into ensuring we have our perfect home.
I would highly recommend them to anyone, they’re reliable, always very helpful, and there standard inclusions are excellent.
Overall we are very happy customers.
So thank you Nostra homes!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
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The reviewer stated that an incentive was offered for this review

Jay J

Jay JGreater Melbourne (Metropolitan), VIC

  • Verified customer

Job well done!!!

published

I was referred to Nostra Homes by a friend of mine.
The work was very well managed and finished well before the stipulated time. We are satisfied with the final outcome.
Build quality is good. Minor issues here and there, but they were all sorted out before handover.
The company handled all the issues very professionally.
The final cost slightly went above the expected cost. It was because we had to add some necessary upgrades at the time of colour appointment that we failed to identify at the time of contract signing.
I would like to thank Steve, Diana, Ken, Madison, David and Travis for their time and efforts in delivering us our first home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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1 comment
Nostra Homes
Nostra H.Nostra Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Nostra is the best

published

I have started my journey to build a house with nostra homes last year july 2022,iand finished in 1st week of December, icant believe that how smoothly it went,all at office very friendly,specialy Kathryn and building supervisor Nick.definitely my next Dream home through nostra.U guys fantastic.
Thanks Nostra.
John.
27 salinga drive Werribee

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2020
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1 comment
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Vanessa G.

Vanessa G.Greater Melbourne (Inner), VIC

  • Verified customer

My dream home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
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1 comment
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Melinda C.

Melinda C.Greater Melbourne (Outer), VIC

  • Verified customer

Great customer experience and great workmanship

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
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Vivid

VividGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Awesome

published

Everything was smooth as everybody said. From sales and until final inspection two weeks ago. Bit issues in past but all solved professionally. Thank you to everybody from Nostra who has provided great workmanship. We cant wait to do the handover and move to our new house. Once again thank you Nostra. Wish you all the very best.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateNovember 2022
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2 comments
Nostra Homes
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Vivid
Vivid

All issues solved. Massive thanks Kathryn.

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JB

JBGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Loving our beautiful home!

published

Super happy with the whole process of building with Nostra homes, we absolutely love our new home - Big thank you to Diana, David & Kathryn who kept us updated through out the build and to Ken for all his help during the colour selection! We have had such a fantastic experience!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
Nostra Homes
Nostra H.Nostra Homes

The reviewer stated that an incentive was offered for this review

Diana G

Diana GGreater Melbourne (Inner), VIC

  • Verified customer

Love our home!

published

Thank you David & Nostra Homes! The supervisor David went above and beyond to accommodate our requests and nothing was ever too much. Diana in the office was also a great help. Communication was open and they remained transparent throughout the whole of the build.
I love my home and am extremely satisfied with the process and the outcome! I would definitely build with them again!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2022
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1 comment
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Kelsey W.

Kelsey W.Greater Melbourne (Outer), VIC

  • Verified customer

So Quick!

published

I was very happy with how the build was managed. It went up so much quicker than I had expected and Kathryn kept me updated as it progressed. The workmanship and quality is great and there were no issues or extra costs. Im very pleased and would definitely build with Nostra again.

Build StagePost-Construction
1 comment
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Kayla B

Kayla BGreater Melbourne (Outer), VIC

  • Verified customer

Happy with nostra

published

Very happy with Nostra, my home is amazing and all issues have been handled in a great manner, I was very happy with my sales consultant Steve who helped me make some amazing changes to my home and my building supervisor Michael and my building Coordinator Kathryn were also fantastic and very attentive, Ken from colours was also great and has exceptional taste. I have a garage issue post move in due to a burst pipe underneath and nostra picked it up straight away ! Michael has been on top of it for me ensuring I am happy after handover. The following up on issues has been great and overall I am happy

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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1 comment
Nostra Homes
Nostra H.Nostra Homes
  • Verified customer

Excellent!!

published

It's very happy journey from the beginning to end with Nostra Homes. Finish quality great & A very special thanks Kathryn office & Michael build supervisor for open communication & listening for our requirements in every stage of build. I have no hesitation in recommending them to anyone looking to build a new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2022
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1 comment
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Viswanath

ViswanathGreater Melbourne (Outer), VIC

  • Verified customer

Good Quality Home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2022
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1 comment
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Jeremy Q.

Jeremy Q.Greater Melbourne (Inner), VIC

  • Verified customer

Great Builder From Start to Finish.

published

We chose Nostra homes because we were recommended and they didn't disappoint. From Ken helping us choose the colours and finishes was such an easy process. Ken has a great eye for detail and the end result speaks for itself. Once we started building the communication with Madison in the office was great and I felt that she was keeping us in the loop the whole time. David our onsite supervisor, We couldn't be happier with what he has produced. He was so easy to deal with and he takes a common sense approach to building which is hard to find. We would like to thank Mark and Nostra home's for building a beautiful home and I would recommend them to anyone who was thinking of building.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2022
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1 comment
Nostra Homes
Nostra H.Nostra Homes
  • Verified customer

Exciting and Happy

published
Build StagePre-Construction
1 comment
Nostra Homes
Nostra H.Nostra Homes
  • Verified customer

Very happy experience

published

We chose Nostra homes as our builder & not knowing to much about them. First I'd like to thank Ken who helped & suggested the interior & exterior of choice of colours the house looks great, thank you Diana Monteleone for your time & patience with e-mails & phone calls you helped us very much from start to finish
A big thank you to our site manager David from start to end you kept us informed and up to date with our house, thank you for your time & patience we are really happy with our home.
We have recommended Nostra homes to our friends who are almost ready to move in & we will continue recommending them.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2022
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1 comment
Nostra Homes
Nostra H.Nostra Homes

The reviewer stated that an incentive was offered for this review

Ben S

Ben SGreater Melbourne (Outer), VIC

  • Verified customer

Very Happy Experience for First Home Owners

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2022
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1 comment
Nostra Homes
Nostra H.Nostra Homes

The reviewer stated that an incentive was offered for this review

customer

customerVictoria

  • Verified customer

Happy til the day after hand over

published
Build StagePost-Construction
1 comment
Nostra Homes
Nostra H.Nostra Homes
Page 1 of 6

Questions & Answers

StuJG

StuJGasked

Hi Nostra - Who can I talk to about numerous and on-going flooding issues throughout my house? I've had Nostra staff out to look at my roof at least 5 times and my house continues to leak. I came home today to find new stains in a few of my rooms and paint beginning to flake. The tin roof rattles so loud during the wind that my partner and I have to drag the mattress to a different room to sleep, or end up on the couch downstairs. Am pretty damn sick of dealing with Nostra staff and their list of excuses, so much so I am building another property and avoiding Nostra all together. Also telling my friends and family to avoid Nostra completely. How can we resolve this? Keen to hear your answer

1 answer
Nostra Homes
Nostra H.Nostra Homes

Hello Stu,

Thank you for getting in touch. I’m very sorry to hear about your frustration. We take your feedback very seriously and want to make sure your concerns are investigated and addressed. Could you please provide your job address in a private message and we will have a team member contact you as soon as possible to follow this up.

We await your reply.
Thank-you
Nostra Homes Management

ellen

ellenasked

do you have many different facades for double storey to choose from? only saw 2 facades in your website.

1 answer
Nostra Homes
Nostra H.Nostra Homes

Thank-you for you enquiry. There are a number of façade options available for our double storey designs, these are dependent on the width of the home and the lot. We can also allow some changes to our facades to comply with estate design guidelines and to make the façade suit your tastes. Please contact our office and ask to speak to a sales consultant or leave an enquiry on our website to request more information.

Sunny

Sunnyasked

Hi Nostra Homes, Do you people custom build?

1 answer
Nostra Homes
Nostra H.Nostra Homes

Thank-your for your enquiry. We allow changes to our own designs to a degree, please contact our office and request to speak with a sales consultant who will be more than happy to assist you.

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