Orbit Homes Melbourne

What an overrated experience. The 4.6 star rating that made us build with Orbit was never evident during the whole experience.

Please do not build with Orbit. They have been nothing but disappointing and useless. Being a first home buyer, the experience is meant to be enjoyable and positive. Our experience has been nothing but devastating, and I wish I had never chosen this company to build my first home.

When we had been with the Sales consultant, he advised we would be in our new home by Christmas 2021. This is one of the main reasons we ch...

We have been in our home for 3 and a half years and are still trying to get orbit to fix an ongoing guttering issue. Over 2 and a half years I’ve been chasing up with them in regards to our gutters and nobody can be bothered to fix it. Waiting for our fourth inspection for the same issue.
The absolute worst ‘customer service’ I have ever come across through their head office. You can see why they don’t put the head office team in sales because they would never get anyone interested in building with them. The woman who looked after our build wa...

My journey with Orbit Homes started from Great to worst. To start with color selection was not detailed which resulted in missing out several upgrades. Everything they said verbally didn't matched on paper. Due to my first home I was not aware of the technicality of the contract and reading plans so I went by word of mouth on trust. They said it will just take 6 months to complete the house but on paper they had put 8 months and I missed that which is my biggest mistake. The initial stages they completed like rocket(less than 3 months) just to ...

In short - Orbit denied to fix defects identified by inspector at final inspection which were due to poor workmanship and quality. my case is known through the hierarchy till Owner, but of no help.
My advise -Attn. first home buyers don't get lured in the promotion and get yourself in to a sub-standard house, which will never look like a display house. I have several things, but for a mid-construction, I will list few warnings and suggestions to keep in mind- (wait for my post-construction/handover review with photos)
1. Get your own building s...

If you are building for first time make sure you do thorough search about what is being given to you. They use building terminologies when singing contact & saved $$ from wherever they could to obtain more profits.
*No bricks above windows (cheap wood installed above the windows instead)

* No roof ventilation (no vent or pipe going out of the roof to throw cooking fumes out of the roof.

* crooked alfresco (It’s just not levelled)

* Sharp nails in the carpet (Because of poor quality of carpet work, the nails are not properly tucked in the carpet)

* Cracks appearing every now & then (Fixed by maintenance team few times now)....

Sales person great but left job
Color selection lady is good

They have no interested listen your experience if you know lot because they believe they are professional and correct and finally prove I am right

Drafting team is the team only can sit down in office do the drawing but no practical sense

I need point every single piece and tell them they are wrong.

Sorry, too much mess upon today, I do not want put all today...

Quality is definitely not one of their first priority. We have a few defect that they are not willing to fix and there is always an excuse for it. Late in delivery the house and once they give you the keys they just simple not answer emails anymore. Good luck!

From the meetings and emails with the sales consultant at Highlands. To trying to book a colour appointment and then attending it has been exhausting.
All my time has been spent following up on things that have not been actioned or have been recorded incorrectly. Attention to detail is non existent. I would hope that it improves for build.
The owner introduced himself at my colour appointment (something I believe he does for all Melbourne based clients) but cant be contacted when concerns are raised with Senior Management. I find this leadership to be concerning.
Bank has advised that build cost is over priced compared to other builders. Buyer beware - I am now!

We have built the house with Orbit and found all staffs incompetent. They use cheap lobourers to complete the work. Poor workmanship. They want owner to contact for individual warranty directly with supplier. They will save each penny every where by compromising your home build.

Space is not enough to write but below is a brief of what happened to us.

Feet free to contact me for more info.

Single Storey 26 Sq House
Deposit paid and paper work started Sep 2016
Building Construction started July 2017
Completed March 2018...

Our loan application was declined so we asked for the refund our deposit.But they just refunded only $2089 out of $5000.When we pay the deposit,they said that deposit is subject to finance.If the loan is not approved,we should get the refund as they said.Also we had not signed the contract.But they almost charged $3000 without doing anything.The worst experience we ever had in Australia.Very disappointed!

Just so disappointed after such a great experience with [name removed] in the sales team, it all went downhill from there. Roof Tiles missing for months letting in water and causing damage to the ceilings, there was no action taken to my 5 emails and countless phone calls, bowed walls, cracked tiles, foot prints in the concrete by the front door, the list goes on. 8 weeks late in handover and even after handover phone calls were still required to ensure that our washing line was installed and the gutters sealed properly. We are currently still ...