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132 questions from our users

Ayrin
Ayrinasked

Hi! I need to know how much it will cost to bring some boxes from Melbourne to Sydney? do u have the pick from home service? I have 12 boxes and every box is below 20 kg with clothes nd household goods.pls let me know.

1 answer
PACK & SEND
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Hi Ayrin, you can get a quote for your parcels here: https://online.packsend.com.au/ We can pick up from your home. If you have any further questions, please call us on 1300 668 000

evan
evanasked

how long will it take to send four suitcases from Melbourne to Sydney? We plan to drop them off in Melbourne on the morning of Friday, Feb 10. Can they be delivered to our hotel in Sydney on the evening of Monday, Feb 13?



1 answer
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joyce
joyceasked

Hi i would like to send a small box,.about 38 width, 61lenght and 20 cm in hieght...about 10 kls...how much to send and how long will it take to reach in caloocan philippines 1400? tnx.hope to hear from you asap

1 answer
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Alicia53
Alicia53asked

Hi I want to know if you deliver documents to argentina (rosario)
and if so if you delivery to the home or it need to be picked up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Alicia, yes we deliver documents to Argentina, to the door. Full tracking is provided and a signature is required upon delivery. Call 1300 668 000 to get a quote or online at https://online.packsend.com.au/

dongee
dongeeasked

Do you have a UK representative company? I need to get a time-sensitive document to Bundaberg ASAP! Best Don

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Don, yes we have numerous locations across the UK. See their locations here: http://www.packsend.co.uk/store-locator.php. Or you can call 0845 465 0 564 (if you're in the UK).

Les
Lesasked

Hi there can you pick up a red guard from fuccars in carrun downs vic? And want to send to 50 Wiersma rd Wamuran just let me know how much and I will pay thank you just send me an email my address is [email protected]

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Les, Yes we can. If it need further packing, we can assist with that too. We'll need some more details before we can give you a quote. I'll get PACK & SEND Frankston to email you directly.

Artin toys
Artin toysasked

Hi .this is peiman from mandurah, WA
I ran a business as artin toys company during this month and I was wondering to contract with your company as third party .how can i give your prices and what do i do for put a contract with you?
Sorry my english is not good .
My phone is 0413415572
My email is : [email protected]

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Peiman, thanks for your question. I'm not sure what you're asking, but I'll have someone phone you to see how we can help you.

Tizy
Tizyasked

Hi for a domestic point to point courier, say for example from reservoir to hawthorn, what proof of delivery do you provide? If I want to request tracking number with electronic signatures on pick up and delivery showing both addresses is it possible to request it, its very important. Thank you

3 answers
John
John

I've asked for the above and received it. Not that anything has gone wrong but they'll also manage the claim end to end if something goes wrong. I've sent a few items worth more than 7k and felt assured that the right precautions are being taken.

Tony
Tony
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plamen
plamenasked

Hi when I try using your Self service under 30kg service some time shows me budget and standard price but most of time only standart service how can I get budget price to show on screen?Thank you
Regards

1 answer
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Bigsmile
Bigsmileasked

Do you have a service in Norway? Thank you

1 answer
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Robbie
Robbieasked

I want to send a teak garden bench from Rosebud, Victoria to Perth. It cannot be flat packed. Who do I speak to?
Thank you

1 answer
PACK & SEND
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Hi Robbie, PACK & SEND can certainly help with this. We have a service centre in Frankston, close to Rosebud, Victoria. Please phone PACK & SEND Frankston on 03 9783 2220 to get a quote to send the teak garden bench to Perth.

june
juneasked

How much it will cost my me to send parcel from melbourne to brisbane around 35 kg?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi June, please contact our Call Centre on 1300 668 000 to be put through to one of our Service Centres. They will be able to provide you with a quote for your shipment. Thank you

Ayyappa Samy
Ayyappa Samyasked

Hello, I am facing a problem with your staff here in India, can you please call me as I am unable to establish a contact please My no. is +919900338131?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Ayyappa, we do not have an office in India, do you have an email address that we can contact you on? Thank you

Carol.j
Carol.jasked

I need a 150cm long 30kg bathroom vanity basin top picked up and wrapped in Campbellfield Victoria 30161 and delivered to Aranda 2614 in Canberra. Is this possible please?
thanks
Carol

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Carol, thank you for your enquiry. Please contact our amazing team at PACK & SEND Coburg on 03 9383 5664, they will be able to assist you further with your query.

Brodie A
Brodie Aasked

Hi, how long should it take to send a large parcel (specifically a bike box) from Melbourne to Perth? Thanks.

1 answer
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John Sheehan
John Sheehanasked

Hi, I have an international shipment and tracking has indicated the following: In Customs Clearance Processing - (BNE) - RESPONSE RECEIVED

Is this normal and can you explain what this means please? Many thanks.

1 answer
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Nader
Naderasked

Do you have franchise in Melbourne ?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Nader, yes we have many franchises in Melbourne. Please check our website www.packsend.com.au for more information on their locations. Thank you

Tim F
Tim Fasked

Hi, I am considering sending an expensive model kit from Australia to the US, it was purchased via eBay at $3,500. The buyer has sent payment via PayPal and at this point in time the funds are on hold pending him receiving the item which is fair enough. Given the value of the item what steps do I take to 1) ensure I can prove the receiver actually received it and 2) I am covered for either loss or damage. I understand that I can ask for signature upon delivery but how do I guarantee that it the receiver that signs for it not just a friend or partner?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Tim, thank you for your question. Please call 1300 668 000 to be directed to your closest Service Centre. They will be able to help you with your enquiry. Thank you

Letitia Lemmer
Letitia Lemmerasked

Hi, Was wondering if you had to ever Couriered Jewellery from South Africa to Perth, Australia. If not is this something you would do and what insurance do you have on this as well I don't mind paying for express and tracking? thanks

1 answer
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May
Mayasked

Hi, I'm just wondering. What if the spelling of the home address where it will be delivered was written wrong? Is it gonna be a problem? It's from Australia to the Philippines. Your response would be very much appreciated. Thank you.

1 answer
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