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Petplan Pet Insurance - Covered For Life Ultimate (Cats)
NicoleSydney, NSW
- 2 reviews
- Pet Insurance - Covered For Life Ultimate (Cats)
- Verified customer
Improving!
I've got two cats under the Life Ultimate Plan and the cover itself is great, it's easy to set up. I've lodged numerous claims as my cats visit the vet every six months for check ups, teeth cleaning, vaccinations, emergency visits.
I've been with Petplan for at least 4 years for both cats.
The service is getting better but when you have three claims in you get updates with no reference whatsoever so it's hard to know without calling which claim they are referring to.
The processing time for claims is less that two weeks, can sometimes take...Read more
longer if they go back to the vet to get further information. Make sure your vet always include you in the communications so you're able to attempt follow what's going on when you receive the text messages to advise you that they have received the claim.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
- Pet Insurance - Covered For Life Ultimate (Cats)
- Verified customer
Quick claim process
We put in a claim for our cat who needed emergency care for a dislocated toe. The vet sent the documents in on a Monday and our claim was accepted and paid out on the Wednesday two days later. Couldn’t ask for a quicker resolution!
1 comment
SupportPetplan
Hi Kelly,
We are glad to see that your claim was settled quickly. I hope that your cat is making a speedy recovery. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social Team
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
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4.1(391)JackSydney, NSW
- 3 reviews
- Pet Insurance - Covered For Life Ultimate (Cats)
- Verified customer
Better communications.
Good value policy to date.
Long wait and zero communication on outstanding claim and queries ! Current wait time is over 3 weeks. Have been with Petplan for over 3 years.
6 comments
SupportPetplan
Hi Jack,
I have managed to find you in the system and can see where this miscommunication has occurred. I will follow up with the claims team to follow up with you.... Read more
Kind Regards, Thomas Petplan Social TeamHi Thomas
We currently have been in correspondence with Petplan since July regarding a public liability assistance and no response to date.
SupportPetplan
Hi Jack,
I believe the claims team attempted to get in contact with you yesterday but you were unavailable. They followed up with an email. Please let me know if you did not receive.... Read more
Kind Regards, ThomasSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Find out how Petplan Pet Insurance - Covered For Life Ultimate (Cats) compares to other Pet Insurance
Know better, choose better.
Lyn DowdHobart, TAS
- Pet Insurance - Covered For Life Ultimate (Cats)
- Verified customer
Pleasant Surprise
Policy offers a great safety net for the unexpected.Claim was honestly supported by Pet plan
I have taken out Petplan Insurance for all my breeding cats and I wouldn't be without it.
1 comment
SupportPetplan
Hi Lyn,
We are proud to support you and your cats and are happy to hear you are satisfied. Thank you for sharing your positive experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Questions & Answers
Sorry, there are no questions about Petplan Pet Insurance - Covered For Life Ultimate (Cats) but you can read 32 questions about Petplan.
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SupportPetplan
Hi Nicole,
Thank you for taking the time to review us and providing your honest feedback we greatly appreciate it. ... Read more
Kind Regards, Mireia Petplan Social Team