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Reviews

4.9

13 reviews
5
(12)
4
(1)
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (12)
  • Return Claim MadeYes (0) · No (12)
  • Warranty Claim MadeYes (1) · No (11)
  • Product Appearance As advertised (43%) · Not as advertised (57%)
  • Customer Service
    5.0 (8)
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Footy

FootyMelbourne

  • 2 reviews

Fantastic Service

published

I have driven past this store many times over the years, wish I had gone in sooner. Purchased pillow. Reece spent time in making sure I was selecting the correct pillow and depth for my needs and was not hurried. Very impressed with the service I received from both Reece and Steven. I have already recommended to friends and will continue to do so



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store Location13 North Rd, Caulfield South VIC 3162
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Andokerst

AndokerstGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Heavenly Slumber

published

Incredibly satisfied with the selection/quality and SERVICE! So impressed with our first purchase we have highly recommended to friends and returned to purchase for our daughter. She is loving her new bed so much she asked why we didn’t get one for her sooner. My back is not great and I literally spring out of bed in the morning pain free and can’t wait to get back into my bed at night. My daughter has also been noticeable sleeping so well. No more visits during the night and most mornings I need to go and get her out of bed. Will always purchase from here in the future. Long story... but so happy!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Location313 north road, Caulfield south
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Great Customer Service and an Amazing Nights Sleep

published

This was the second mattress I bought from Mattress and Pillow Science. Leeann was a terrific help with making the important decision on which mattress to go with! Extremely happy with our new base and mattress :-)



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Greg H.

Greg H.Greater Melbourne (Inner), VIC

The best mattress ever had

published

Store layout allowed for good assessment of he extensive range of product. The assistance was effective and the mattress is simply the best I've ever had. I have recommended the business

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCorner of North and Bambra
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1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Hi Greg,



Thank you for sharing your experience. It's great to hear that you love your new mattress!

Sharon Benda

Sharon Benda

  • 2 reviews
  • 1 like

I found the perfect bed

published

I’ve wanted to change my bed for a couple of years but kept parking the idea whenever it got too hard. Amanda was incredibly patient with my several visits and recommended the Meridian medium. What a delight. I love it !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMattress & Pillow Science, North Road, Caulfield South
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1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Hi Sharon

I will pass on your feedback to Amanda. She takes a lot of pride in making the mattress buying experience a pleasurable one for our customers. Great to hear that you are loving the one you chose!

Love this mattress

published

Great service all round, can’t fault them. Very helpful and knowledgeable. This was my 3rd purchase from them and I’ll keep coming back. They stored the mattress while we waited for our bed frame to be made/delivered from another - they did without any issues and delivered on the day of the bed delivery! Awesome

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Mattress & Pillow Science
Steven H.Mattress & Pillow Science

Hi Scott, thank you for taking the time to write your review. Your loyalty is very much valued.

KRM

KRMMelbourne

  • 4 reviews
  • 3 likes

Great Service!

published

Went in to discuss pillows and found the staff to be very knowledgeable and friendly. Also bought the best travel pillow ever. Would definitely go back to this store if I needed to purchase a mattress or more pillows.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaulfield Sth
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Review collected in partnership with Mattress & Pillow Science

TezzaL

TezzaL

  • 2 reviews

Great service and excellent product

published

After extremely attentive service I have purchased the most amazing matress. The service ensured various matresses were tested with careful explanations to help me understand the difference between products. Once the right product was chosen delivery was efficient and the overall experience has been fabulous.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaulfield
See all answers

Review collected in partnership with Mattress & Pillow Science

Serge

SergeGreater Melbourne (Metropolitan), VIC

Sleeping like a Baby

published

After shopping around for a kids mattress we popped into this store and quickly realized we should have come here first. Kids have never slept better. Overall just a great experience !

Product Quality

Review collected in partnership with Mattress & Pillow Science

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Lee Lits

Lee LitsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Sleeping on a Cloud

published

I have purchased several mattresses from Mattress & Pillow Science and I am always blown away with the outstanding service that I receive from Steve, Martin and staff. The pillows are really great and make a huge difference to a good nights sleep.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Rozanne Miller

Rozanne MillerGreater Melbourne (Metropolitan), VIC

Fantastic Mattress, Excellent service

published

The salesman was so knowledgeable and helpful. It made buying a mattress so easy. It is the best mattress I have ever owned. I will only buy from them in future

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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Selwyn L

Selwyn L

  • 2 reviews

Excellent product; excellent service and after-sales service.

published

For the purchase, the salesman was very informed about the product.
We had to return the bedhead due to a tear in the fabric. M&PS picked it up, had it recovered completely and returned within a week - all with the friendliest of service.
Excellent sales, product & service. Very highly recommended.

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised

Review collected in partnership with Mattress & Pillow Science

Alan Rogers

Alan RogersGreater Melbourne (Metropolitan), VIC

perfect.

published

spoke to staff with item after, they asked questions to better understand my needs, gave me a couple of options, tried in store and then made purchase, easy as one two three !

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Review collected in partnership with Mattress & Pillow Science

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