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Reviews

(94)
(7)
(2)
(2)
(11)
  • Product Quality
    4.8 (26)
  • Return Claim MadeYes (2) · No (30)
  • Warranty Claim MadeYes (1) · No (30)
  • Product Appearance As advertised (75%) · Not as advertised (25%)
  • Customer Service
    4.7 (33)


Lara

LaraSydney, NSW

  • 2 reviews

Wonderful Service -The Most Professional Store and Company

published
Customer Service
Product Quality
Return Claim MadeYes
Product Appearance As advertised
Store LocationArtarmon, NSW
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Priscilla

PriscillaSydney, NSW

Very helpful and patient service - thank you Debbie!

published

Debbie and the other staff at Plush Artarmon were very helpful and patient while we tried to choose the right sofa/chair/ottoman combination, the right fabric vs leather etc. All the suggestions were helpful and good advice - thank you all!



Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding service in all apsects

published

I have never received better customer service and support. Debbie is outstanding she saved me money and my sofa was delivered in two days from off the floor purchase. Alex the delivery driver as also outstanding.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

I recently bought a new sofa from Plush, a store I hadn’t visited before. I was assisted by Manami who was extremely helpful, most professional & very patient answering all my questions. I wouldn’t hesitate recommending Plush, & Manami, to my family & friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing your experience with Plush. We will be sure to pass your appreciation and recommendation on to Manami and the Artarmon Team.

Warm regards,
Plush Think Sofas


Thank You To Frances At Plush Artarmon

published

Frances was an amazing assistance in helping me choose my new furniture. She was very helpful with her suggestions and I felt together we made the right choices.thanks so much Frances and Plush. I’m looking forward to receiving my furniture.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

jodi

jodiSydney, NSW

Very patient and thoughtful staff

published

We just bought our first couch from Debbie at the Artamon Plush store. She was extremely helpful and thoughtful, even gifting a little 'plush' dog to our noisy and restless 2yr old.
Debbie was very patient with us (especially when it came time to choose colours) and listened to our likes and dislikes, which she was then able to direct us to a 'brand new' style of couch fresh to the store floor, which we might not have considered but now adore!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Marisa Roger

Marisa RogerSydney, NSW

Above and beyond

published

We had been looking around various outlets, including PLUSH outlets in other locations
When we went to PLUSH at Artamon straight away we felt at ease. The service we received from Francis was exceptionally. She listened to hear requirements and dealt with all our questions with professional but also in a must friendly manner. She was most understanding of our needs and was so patient with our deliberations
She is a credit to your organisation and PLUSH are so very fortunate that Francis decided to work for your company
Marisa & Roger Williams

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationArtamon
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Evan M.

Evan M.Sydney, NSW

Great product, great customer service!

published

I bought the Cameo couch from the Plush Artarmon Store. The display model dimensions were not suited for what I was after. After sitting down with Frances, she was able to modify the pieces of the couch to make the dimensions perfect for my home. Frances was incredibly helpful and went through every different option that could be offered, I would highly recommend her.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Artarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Julie

JulieSydney, NSW

Shopping made easy

published

Frances was fantastic. She listened to our requirements, didn’t hurry us, explained all other options, gave us a number of quotes and was happy to make any changes as necessary.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bump

BumpAustralia

  • 2 reviews

rude sales assistant

published

Today my partner and I had good experience with Frances a friendly sales assistant who was very helpful and we would be very happy to purchase with, however and this is the bad, another sales person for no reason was giving us rude stares, even took sample books away from us while we were looking at them. Disappointing

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Fantastic Customer Service

published

Plush Artarmon provides an excellent selection of sofas with extremely knowledgeable and helpful staff. We returned several times before making a selection and each time Frances remembered who were, what we had spoken about previously and guided us successfully to a final decision that we are extremely happy with. She is friendly, knowledgable about the furniture and took the time to listen to our particular needs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Customer Service

published

We had a great experience choosing a lounge for our family with the assistance of Debbie, she patiently listened to our needs, guiding us through all the choices without being pushy at all, until we arrived at a decision we were really happy with. A lovely shopping experience!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Georgie M.

Georgie M.Sydney, NSW

  • 2 reviews

Fantastic customer service!

published

I could not recommend Debbie Spooner’s customer service more highly. Her experience and input in my choice of sofa and fabric was so helpful and valued. She was very patient while I made my choice sending me home with fabric swatches on three occasions! Debbie took the time to appreciate the look I wanted to achieve, but also factored in practicality and versatility. She was also very personable and on point with current trends. I was so thrilled with my final choice I had to give Debbie a big hug to thank her for all her guidance in the process. I can’t wait to receive my sofas! Thanks Debbie.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationHQ, Artarmon, NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Beky A

Beky ASydney, NSW

  • 2 reviews

Excellent Experience, Thrilled with Product

published

I can't recommend Plush highly enough. Frances, who was very friendly and extremely professional from the outset, helped me choose the perfect modular to suit our space. When it arrived in a colour not to my liking (which was entirely my fault) Plush's Change of Heart policy saved the day, the second arrival is absolutely perfect. The whole family adores our Zara Petite for its style and comfort, we couldn't be more happy.

Customer Service
Product Quality
Store LocationArtarmon, NSW
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
ilie

ilieSydney, NSW

Damage Sofa Who Damage My Body

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationArtarmon
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Mr Voicu, thank you for sharing your feedback which has been received by our team who will be contacting you shortly.
Warm regards,
Plush Think Sofas

ilie
ilie

I received full refund for my sofa, and I want to thank to PLUSH for understanding of my case. My complaint don't was made against any personal from Artarmon shop. I was only unlucky with the sofa received, is happened.

Bal

BalSydney, NSW

Excellent Service and advice

published

We were very impressed with the service Peter provided to us. He arrived on time and was really easy to liaise with. I would recommend Peter to all customers. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bal, thank you for your feedback! It is great to hear that Peter was able to assist and have you enjoying your sofa as soon as possible. We will be sure to pass your appreciation on.
Warm regards,
Plush Think Sofas


Could not have asked for more!

published

Really love my new lounges and the process to buy them was just as wonderful. Debbie at Artarmon store was brilliant, trustworthy, and gave welcome and taken advice and recommendations. She was genuinely interested in my purchase and very friendly, keeping me up to date with communications. The lounges were delivered on time and surpassed my expectations. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationArtarmon NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

A quality purchase

published

Very pleased with our sofas.
Debbie was helpful, provides genuine customer service with excellent product knowledge.
We now have three Plush sofas and have already referred friends to Debbie and the Artarmon store.
Well done.
Bruce and Trish

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Paul and Amanda

Paul and AmandaSydney, NSW

Excellent customer service

published

Our great Plush experience all started with the warm and enthusiastic service we received from Frances at the Artarmon store. She was so patient with us and answered every question we had without hesitation, offering wonderful advice, without over stepping. We felt so comfortable with Frances that it really felt like we were dealing with a good friend. Needless to say she steered us in the right direction because we are very happy with our choice. Thanks Frances.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationArtarmon NSW
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Adrian

AdrianSydney, NSW

  • 4 reviews

Very classy Sofa !

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Artarmon (Sydney, NSW).
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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