Emily W.Illawarra, NSW
Beware of “leather lounges”
Buying a Plush leather lounge was one of my biggest furniture failures, I can no longer stand looking at it in my home. The leather is sub standard and tacky also don’t mind the head cushions sagging. Multiple calls to warranty got me no where.
I have peeling on my leather that Warranty says is due to “body oils“ which might be a fair claim if the leather wasn’t peeling in exactly the same spot on every seat on the lounges
Basically the rule of thumb is don’t buy a lounge from plush if you actually want to sit on it
2 comments
My number is +61432248749 and my email is [email protected].
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MattIllawarra, NSW
Perfect customer service skills.
Served by Wendy and she was awesome.perfect customer service skills and communication and information provided was impeccable. Was very knowledgeable and informative to help us with our dissuasion on our future purchase.
1 comment
Plush Sofas A.Plush Furniture
Hi Matt,
Thank you for sharing on Wendy's perfect service at our Warrawong Showroom. We will be sure to pass your appreciation on. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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4.8(337)Sofa great delivery & response terrible
We recently purchased sofas which are great & service was efficient we were away when delivery was due & goods were held & delivered when we returned but that's where the good part stops. The people delivering the goods DID NOT take due care & as a consequence a valuable and sentimental porcelain 'ornament' was damaged. This piece was on a small display table with some photos in an indented part of the entrance. It appeared that the sofa needed to be brought into the hall on an angle and so the table needed to be moved. It was picked up wit...Read more
h items still on top even though there was a bench top 2 steps away that the goods could have been placed on. When it was time to replace the table again picked up with goods on top & the item mentioned above fell - surprise!! surprise!! It then took many phone calls with promises of a return phone call which never happened over many weeks until we wrote a letter of demand and finally after many hours spent by us pursing the matter it was resolved. It appears that no one in the organisation will accept any responsibility if things go wrong & keep passing your 'complaint' to others. Be warned if a problem with delivery it may take a long time to have resolved.1 comment
Plush Sofas A.Plush Furniture
Hi Sue, thank you for taking the time to share your valuable feedback with us. We will be passing this on to the team to be looked into and we are sorry to hear this was your experience. Please accept... Read more
our apologies for the inconvenience and we will ensure further training is provided to all our teams on delivery practices. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Back for more!
We have just bought our second Plush sofa. This is because we are so happy with the one for our lounge room that we got just over 12 months ago, we went back for the family room. They are well made, comfortable and kid proof. Staff were very helpful and patient while we decided on shape and colour as there is so much to choose from.
1 comment
Plush Sofas A.Plush Furniture
Hi Kay, thank you for taking the time to share on your recent Plush experience. It is wonderful to hear that you came back for your next Plush addition! We are sure you will absolutely love your stunn... Read more
ing new sofa and look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Elaine O.Illawarra, NSW
Disappointed in quality
To help other buyers. We purchased the "Berlina" lounge suite in 2016. It was replaced eighteen months later due to the dye wearing off. Eighteen months later the lounge looks like it's twenty years old, the same thing. This time I was told that I had used some chemical for this to happen. Why would we buy a lounge suite at that price to wreck it?? They told me it could have been body oils, so what do we do? Get everyone to sit on the floor and admire the lounge or do we put a blanket down before everyone sits? We thought we were buying a love...Read more
ly lounge suite that would last us for years, but sadly we were wrong. About to move into a new home and I guess it's an advertisement for Plush, instead of saying what a great company and product, be aware of your purchase. Money doesn't grow in the backyard on a tree. Very disappointed as now we have to buy a leather repair kit to fix or hope to fix this problem.1 comment
Plush Sofas A.Plush Furniture
Hi Elaine, thank you for your valuable feedback. Your review has been passed on and our team has been contact with you where both parties were happy to go with a second opinion. We will continue to be... Read more
in contact whilst your case is under review. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Very toxic smelly furniture..think again
I was so excited to receive my 2 seater reclining lounge and chair after waiting 3 months
I loved the lounge and chair..they were so beautiful
Had the furniture 2 days and I became spaced out and couldn't breathe properly and my eyes hurt and under my nose was red as and I felt terrible
I looked it up on Google and the furniture was off gassing chemicals and I was experiencing the symptoms of off gassing from chemicals
Could go on for 6 months or forever it said
I reluctantly sent it back and got a refund as i did not want to feel like that ...Read more
2 comments
Plush Sofas A.Plush Furniture
Hi Deiwhi, we are sorry to read of your dissatisfaction, the odours you are recognising come with the number of materials used in construction of your custom made sofa. If you combine these with our p... Read more
rotective packaging, smells can become trapped inside but will dissipate within a few days if the room is aired but are not harmful in anyway. Warm regards, Plush Think SofasIt was not a smell .Smells do not make you have breathing problems or your eyes to hurt or make you space out or under you nose go irritated and red
I had the lounge aired out for a couple of days and... Read more
Similar opinion? Write a review on ieatwords.com.au!
EmmaIllawarra, NSW
We love our theater room lounge!
We recently purchased the Carlton in Toorak Dove Grey from Plush, Warrawong for our theater room. Wendy, Lyn and David were so helpful and spent so much time with us to ensure the lounge would work in our space. We cannot recommend these three enough!
Lounge arrived and its like it was custom made for the room, we still pinch ourselves when we watch movies on it. The most comfortable and luxurious feeling lounge we have ever owned. Thanks, guys!
1 comment
Plush Sofas A.Plush Furniture
Hi Emma, thank you for sharing your experience with our Plush Warrawong Showroom. It is great to hear that you received the best of all worlds upon your visit and that you are loving your beautiful ne... Read more
w sofas. We would love to see you enjoying your beautiful new sofa on our Instagram page making sure to tag @plush_think_sofas. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
ChantalsIllawarra, NSW
- 2 reviews
- 1 like
I am very happy with my sofa
I have had a three seater plus chaise for five years and it is still in excellent condition. I keep it covered where I am sitting with a light cotton throw as I don’t like the feel of leather on my skin and also have a dog that is on the couch as well. Couldn’t be happier with my sofa
1 comment
Plush Sofas A.Plush Furniture
Hi Chantals,
Thank you for taking the time to share such wonderful feedback on your Chaise sofa. We are so pleased to hear that after 5 years you and your dog still love your sofa.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
JoJo
- 2 reviews
- 8 likes
Warning
Agree with Kitty, don't buy Plush furniture. Purchased very expensive recliners, leather colour disappeared after 2 years on the headrests, apparently from sculpt oils, all in the warranty booklet if you don't use their products every 4 weeks. I too have a very expensive leather lounge suite that I'm embarrassed of. Obviously I would have not purchased it if I knew. I have a leather lounge suite over 30 years old with no issues yet.
2 comments
Plush Sofas A.Plush Furniture
Hi Jojo, we are sorry to read of your experience to date and will look into this immediately, please accept our apologies for the inconvenience. We will ensure you are contacted asap. So we can identi... Read more
fy you please can you send your contact details to [email protected]. Warm Regards Plush Think SofasDon't see the point, your customer service categorially rejected the warranty blaming it on body oils, don't know how you prevent that on a recliner when your head is in contact with the head rest mos... Read more
t of the time, even if you clean it with 'your' products every four weeks. Funny thing is that it is all verbal, Plush will not put it in writing, will see what Fair Trading and possibly ACCC will have to say about it.Similar opinion? Write a review on ieatwords.com.au!
Best service!
I spoke with Huan from the online showroom through the sale of our swivel snuggle sofa and the service she provided was second to none! She was so friendly and helpful!
Thanks so much again Huan!
1 comment
Plush Sofas A.Plush Furniture
Hi Jess, thank you for taking the time to share on your experience with our Plush Online Showroom. We are pleased to read of the friendly assistance you received from Huan throughout your sofa selecti... Read more
on process and will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Excellent service
Recently purchased a snuggle lounge from plush Warrawong and have been impressed with the service.The help and advice I received from Wendy in store on picking a colour and fabric was impressive and I am so HAPPY with my lounge and colour .It was ready for delivery on the date provided and delivered on time by two lovely gentlemen who even unwrapped it and took away the rubbish.Excellent service
1 comment
Plush Sofas A.Plush Furniture
Hi Tracey, it is a delight hearing how very impressed you were with the service you received from our Plush Warrawong Showroom. We are also glad to hear of the excellent delivery leaving you to enjoy ... Read more
your wonderful new sofa. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Great Customer Service and Products
Easy to buy from Plush Furniture. We are happy with our items we purchased last year. This year looking forward to our recent buy. Good customer service.
1 comment
Plush Sofas A.Plush Furniture
Hi Haseena, thank you for sharing your wonderful experience with us. We are always thrilled hearing from a returning customer that they loved their past sofas and came back for more. We can't wait for... Read more
your next purchase from any of our many Plush Showrooms. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Mark CJet is Bay
Nothing but trouble!!
My wife and I bought a Plush sofa with chaise in March this year. It arrived three months later as advised. After assembly we noticed a water stain on the chaise. The sofa itself is comfortable and we are happy with it except for the stain mark. Advised customer care who sent out a “technician” to look at it. After treating the new Plush Shield protected lounge it made it worse. After advising Plush on at least two occasions with no result, spoke to someone else who was very helpful and organised a new chaise after we sent photos of the s...Read more
tain and colour code. Fast forward three months a new chaise arrives. This time the colour of the chaise has a definite colour tone difference to the originally supplied lounge items. Contacted Plush again, first person contacted said she would send an email and follow up with a phone call the next day. No email or call was received. After three more phone calls to Customer care, finally received a call confirming replacement of sofa. Our experience with Plush Customer care staff mostly has been very frustrating and suggest additional training is needed in dealing with dissatisfied customers, especially some staff in head office.1 comment
Plush Sofas A.Plush Furniture
Hi Mark, thank you for taking the time to leave your valuable feedback. We are extremely disappointed reading of your dissatisfaction with the service you received. Please allow us to give our utmost ... Read more
apologies and we hope your replacement sofa is to your liking. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
ShannahWollongong
Excellent & Friendly Services
Fabulous customer service from both Vicki & Wendy. These ladies were informative & friendly & made the whole experience really great. The lounges are well displayed & there is a huge variety. We have purchased a lounge from Plush before so know the product is good & would highly recommend to anyone buying a lounge to visit Plush Warrawong.
1 comment
Plush Sofas A.Plush Furniture
Hi Shannah, thank you for taking the time to share such kind words on your experience at the Plush Warrawong Showroom. We are so pleased to read of the service you received from both Vicki and Wendy d... Read more
uring your visit and will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Bought two lounges about $9000, one of them has a pronounced "squeak" that after months of attempted repairs could not be fixed. Asked for our money back....month later, still waiting! Warned them with plenty of notice that we would be contacting Fair Trading NSW...YOU WOULD THINK THAT THEY WOULD ACTUALLY DO SOMETHING? NO! We have had enough.
5 comments
Plush Sofas A.Plush Furniture
Hi Neil, Thank you for taking the time to leave your valuable feedback, in order for us to investigate and bring this matter to a resolution we need to be able to identify you, please can you send you... Read more
r contact details to [email protected] Please accept our apologies for the delay and inconvenience.Ask your Customer Service rep. The ones that ring my wife after we repeatedly ask you to only contact me. The same people that ring me on a NSW Public holiday and leave instructions to use your call b... Read more
ack number...those people don't ring back after leaving messages for them. Same reps that have known about this issue for months left messages again today but guess what,,, your customer service option on your call back menu is not available....Still waiting.....
Similar opinion? Write a review on ieatwords.com.au!
KimShellharbour
Repeat Cudtomer
I have been a repeat customer of Plush Warrawong over the years, and have been very satisfied with our purchases. Vicki has been so helpful and easy to deal with.
1 comment
Plush Sofas A.Plush Furniture
Hi Kim, we are delighted to be talking to a returning Plush customer. We hope your experience at our Plush Warrawong Showroom is better with every visit. Thank you for taking the time to leave such ki... Read more
nd words which we will be sure to pass on. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Lounge is awesome
So after putting up with lounges that were essentially crumbling around us, my husband and I went searching for new products. We came across the huge selection that Plush Warrawong has to offer and we were quite impressed with not only the quality of the products but how versatile the products could be. We felt the L-shaped configuration would best suit the room and by consulting Vicki we were able to find a lounge within our price range that would meet our needs but not compromise on style or comfort. We are absolutely stoked with how it looks and feels to sit on and couldn't thank Vicki enough for her time and expertise. We highly recommend Plush
1 comment
Plush Sofas A.Plush Furniture
Hi Jacky, you couldn't sum up our sofas at our Plush Warrawong Showroom any better as you found a sofa that was of great price, style and comfort which is hard to find. We are absolutely stoked to rea... Read more
d of how impressed you are with your wonderful new sofa and we hope that Vicki's amazing service has made a Plushie for life :). Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Fiona GWollongong
- Verified customer
So upset about my sofa!
I fell in love with this sofa in the showroom as it was soft and generous, a sofa you could throw yourself into! On the day of delivery I sat down, expecting it to be the soft lounge that I sat on in the showroom, and nearly broke my back! It was so hard!!! I immediately rang the customer service line and they sent out a representative who promptly told me that it would soften over time! It has been a year now and it has not softened at all. As I sit here typing this my bum and back are aching, so I will have to resort to sitting in my beanbag ...Read more
again!! Since delivery I have spoken with Plush a few times and was promised a representative would be in contact with me to arrange another inspection - I still have not heard from anyone. I am so frustrated. This is not the sofa that I ordered!!!!3 comments
Plush Sofas A.Plush Furniture
Hi Fiona, thank you for taking the time to leave your valuable feedback. We are very disappointed to read of your dissatisfaction and we sincerely apologize and would like to get to the bottom of this... Read more
. Could you please reply with your full name and contact details or send them to [email protected] and we will ensure you are contacted. Warm regards, Plush Think SofasFiona Glenn 0402 339 336
Plush Sofas A.Plush Furniture
Hi Fiona, we have been informed that our Customer Care Team will be trying to get in touch with you today.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Plush furniture Warrawong, excellent service
We were serviced by Wendy, she was very helpful and informative, she new the products inside and out and made sure that lounge we bought really suited us and gave us a very competitive price AAA+
1 comment
Plush Sofas A.Plush Furniture
Hi Brendan, it is delightful to read Wendy from Plush Warrawong Showroom helped you find a beautiful new sofa to meet your needs. Thank you for sharing your great feedback, we look forward to passing it on.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
To order a new lounge chair... seamless!
I was looking for a chair for two. I came across the Snuggle chair from Plush.
Huan and Lisa from the online team made the process so simply. They both kept in contact with me until the order was placed.
Can’t wait until it’s delivered. What a simple process.
Thanks again Huan and Lisa
1 comment
Plush Sofas A.Plush Furniture
Hi Kathryn, thank you for taking the time to leave your feedback on your experience with the Plush Online Showroom. We are delighted to read how Huan and Lisa helped you choose your beautiful new Snug... Read more
gle Chair. We will be sure to pass on your great feedback. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
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Plush Sofas A.Plush Furniture
Hi Emily,
We are sorry to hear of your disappointment. Please accept our apologies for the delays and inconvenience. We have escalated your concerns to our Management Team who are having trouble iden... Read more
tifying you form your review. If you could kindly leave your details below or send to [email protected]. Once your information is received we will be in contact.