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Excellent Service and Quality
A well laid out and easy to navigate store with a wide range of products. We chose the Leroy Fixed Sofa 3 Seater and 2 Leroy Recliners. Our "guide" was Julie at the Jindalee showroom and her warm, friendly and professional service was second to none. We definitely will be recommending this store to our family and friends.
2 comments
Plush Sofas A.Plush Furniture
Hi Shabs,
Thank you for taking the time to share your valuable feedback with us. We will be sure to pass your appreciation on to Julie and the team.... Read more
Thank you for your recommendation! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Suzi
- 3 reviews
Exceptionally good service.
I had been looking for a new sofa for more than 5 years and I had very particular requirements.
I wandered in to the Jindalee 'Plush' store fully expecting to be disappointed yet again.
To my delight I found just the very thing! Not only were the style and quality right but the price was too.
Also the professional yet friendly approach of Alisa and Ryan who were on duty that day thoroughly impressed me. It was indeed a pleasure to deal with them on the day and later with Alisa by phone and email. Well done 'Plush' Jindalee.
1 comment
Plush Sofas A.Plush Furniture
Hi Suzi,
We are thrilled to hear you found yourself at the end of your long journey at our Jindalee Showroom. We are glad to hear that our stunning sofas offered everything you were after for your ne... Read more
west staple piece. Looking forward to your next visit and hope you enjoy!
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thanks Ryan
Thanks to Ryan for his infectious pride in the products in store and for helping us choose the right sofas for our space. Great customer service. We will be back.
Helpful
Thanks to Julie for helping with additional questions about products in store and for helping us choose the right accessories to the sofas we had selected for our space. Great customer service.
1 comment
Plush Sofas A.Plush Furniture
Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with Ryan and Julie.
Hope you enjoy!... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Jodi AudossSouth East Queensland, QLD
Excellent customer service
From the moment we walked in to the Jindalee Plush on a very busy day we were given the attention that started firstly with a warm acknowledgement & greeting that we were in store. Once we had a little look around Julie approached us & listened to our brief of what we were looking for. She was very knowledgeable about the products & told us which models would best suit out needs. Also very clear information about fabrics & care of the products. We went home with fabric samples to match with new carpets. Still undecided I returned the nect day ...Read more
with a carpet sample to place in products with the fabrics it favoured. Julie was always helpful, guiding & unbiased over whether to choose the greater/lesser value fabrics. Overall excellent experience as good customer service is a rarity these days. Can't wait for the arrival of our sofa pair.1 comment
Plush Sofas A.Plush Furniture
Hi Jodi,
Thank you for sharing on your Plush Jindalee Showroom experience. We are pleased to hear that our fabric samples came in handy when customizing your sofa. We are sure Julie and the Team will appreciate your feedback. ... Read more
Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
The service I received from Julie today was outstanding.
Julie was so helpful and a pleasure to deal with. Buying a new couch has never been easier. Her knowledge and advice made my decision easy.
Very very helpful. Thanks Julie!
1 comment
Plush Sofas A.Plush Furniture
Hi Brandon, Thank you for sharing such great feedback on your Plush experience. We are so pleased to hear of the service you received from Julie and will be sure to pass on your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Julie is a star
My wife and I were very impressed with the knowledge and general demeanour of Julie (store manager). Having experienced our fair share of pushy sales people during our search for a sofa, it was a refreshing change to encounter July who was knowledgable, helpful and not pushy - a balance not many sales people are able to achieve. With her help we made our choice and had payment, delivery and assembly all arranged within around 30 minutes.
1 comment
Plush Sofas A.Plush Furniture
Hi Stu, thank you sharing your Plush experience with us. We appreciate your feedback on the showrooms ambience and our refreshing customer service. We are sure Julie will enjoy your kind words and hop... Read more
e you look forward to delivery. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Very helpful service
Purchased a new leather sofa and a beautiful fabric snuggle yesterday from the very helpful sales manager Ryan at the Jindalee store. Ryan's knowledge of the products on offer was second to none and his time and patience was really appreciated. Would certainly buy from Ryan again.
1 comment
Plush Sofas A.Plush Furniture
Hi Gary, What a pleasure to hear of Ryan's invaluable assistance throughout your sofa selection process. We are glad to hear the team was more than happy finding a sofa to meet all your needs. Enjoy!
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
Dave TSouth East Queensland, QLD
So happy I went to Plush Jindalee
From the moment we walked in the door Julia (Jindalee Store) was friendly and straight away was happy to steer us in the right direction. Myself and my husband were looking to purchase a leather suite and our son and wife were looking for a fabric lounge. Everyone was happy and purchased exactly what we looking for. This was due to Julie's product knowledge and professional advice. Thanks again and can't wait to be seating on our new lounge suites.
1 comment
Plush Sofas A.Plush Furniture
Hi Dave, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Julie from our Plush Jindalee Showroom was more than happy finding a sofa to meet everyone's needs. Look... Read more
ing forward to your next visit! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
DaveSouth West, QLD
- 2 reviews
Outstanding service
We have have enjoyed the expertise, knowledge and outstanding service we have received from Julie, Alisa and Ryan the team from Jindalee store. They were always prepared to spend time to ensure that are needs and product choice has been met. Nothing is too much trouble for them. We highly recommend the team at Jindalee
Thanks Guys Anna & Dave
1 comment
Plush Sofas A.Plush Furniture
Hi Dave, Thank you for sharing such wonderful feedback on your outstanding Plush experience. We look forward to sharing your kind feedback with Julie, Ryan and Alisa. We appreciate your recommendation... Read more
and hope you enjoy your sofa! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Amazing service from Ryan!
Amazing staff that jumped in to help me with my two young children.
Thank you for that Julie!
And Ryan had great product knowledge and was an incredible help. Thrilled!
1 comment
Plush Sofas A.Plush Furniture
Hi Domenique, we are so pleased to read of the service you received from Ryan at our Plush Jindalee Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
At last the perfect sofa for us
A big shout out to Alisa at Jindalee. We have been looking for the perfect sofa for so long. Finally found it at Plush. Alisa put us at ease with her professionalism and product knowledge. Thankyou Alisa.
1 comment
Plush Sofas A.Plush Furniture
Hi Delighted, thank you for sharing your wonderful experience with us. It is a pleasure to hear of Alisa's assistance and that you found your perfect fit. We look forward to seeing your new addition o... Read more
n our Instagram page. https://www.instagram.com/plush_think_sofas/?hl=enSimilar opinion? Write a review on ieatwords.com.au!
JudeSouth East Queensland, QLD
Great help
Thanks to Alisa at Jindalee and Julene at Logan who were most helpful with the purchase of my new lounge. Both ladies were extremely friendly and professional they explained the process well and the details around the making and timeframes of receiving the lounge.
1 comment
Plush Sofas A.Plush Furniture
Hi Jude, thank you for sharing on your Jindalee and Logan Showroom experience. We are sure the ladies will enjoy hearing of their extremely friendly and professional service upon your visit. Hope you ... Read more
look forward to delivery! Warm regards, Plush think SofasSimilar opinion? Write a review on ieatwords.com.au!
KezzSouth East Queensland, QLD
- 3 reviews
Finally have chosen our lounge! Thanks to Plush
Ryan was excellent in all areas as we decided on our new lounge. He had great knowledge of the products on offer, was able to offer sensible advice about whether a particular lounge really met our needs, which helped us in the end buy the perfect lounge for our house. Great service, a large range to choose from and great quality. Thank you Ryan and Plush.
1 comment
Plush Sofas A.Plush Furniture
Hi Kezz, Welcome to the Plush Family! It is great to hear that you enjoyed browsing over 100,000 combinations of style, configurations and covers. We are sure Ryan will enjoy hearing that you are lovi... Read more
ng your perfect fit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
KarenSouth East Queensland, QLD
- 3 reviews
Amazing Service !!
Julie from Plush Jindalee Homebase was so helpful & friendly & guided me through the construction & materials used in the couch I selected . She also provided me with all the information about the great warranties & packages offered from Plush . I was so happy & am very excited & can hardly wait for my couch to arrive
1 comment
Plush Sofas A.Plush Furniture
Hi Karen, thank you for taking the time to share on your experience with our Plush Jindalee Showroom. We are pleased to read of the assistance you received from Julie throughout your sofa selection pr... Read more
ocess and will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
Paul KingSouth East Queensland, QLD
- Verified customer
Thank you! Thank you! Thank you!
Ryan from Plush Jindalee ... you are brilliant at your job. My wife and I love our Jagger sofa and terminal setting. Thank you most gratefully to everyone at Plush for a wonderfully awesome customer experience. Everything worked out perfectly from the time we walked into the Plush Jindalee showroom where we were greeted by Ryan, to the purchasing of the Jagger sofa and terminal (with Ryan's help and expertise) to receiving a phone from Plush confirming delivering date, and finally, through to the receiving the goods 'on time' and 'as expected. ...Read more
We are 'over the moon' with our purchase. We will be certainly recommending Plush, and especially Ryan, at Jindalee, to our family, friends, and acquaintances. Thank you Plush for a job extremely well done. Cheers from Paul King.1 comment
Plush Sofas A.Plush Furniture
Hi Paul, Welcome to the Plush Family! It has been such a pleasure reading of your glowing review for our Jindalee Showroom. We are glad to see that our team have exceeded your expectations and that yo... Read more
u are loving your stunning new sofa. We are looking forward to your next visit and hope you enjoy your sofa! Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
NellieSouth East Queensland, QLD
So happy!!
Julie made the selection of our lounge simple and very hassle free. She understood my requirements and we now have the perfect lounge. Her knowledge of the product was extensive.
1 comment
Plush Sofas A.Plush Furniture
Hi Nellie, thank you for sharing on your experience with our Jindalee Showroom. We are so pleased to hear Julie was able to assist you throughout the process and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
KarlSouth East Queensland, QLD
Great service
Jindalee Plush store provided great advice. The staff there was excellent and even allowed us to bring sample fabrics/leaders home to make the right decisions - thank you ladies!
Sofas arrived as promised and are very comfortable.
Great product.
Except - the buttons on recliners broke down one by one. So far we had to replace three buttons. One set first, then two sets at the same time. Andrew who attended the repair of the two buttons was a very nice and helpful guy. Great customer service.
However, the buttons he installed broke down immediat...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Karl, we appreciate you taking the time to share on your overall Plush experience. Although disappointed by the complication we are glad to see that our amazing customer service speaks for itself. ... Read more
We will be sure to pass on your kind words and hope you enjoy your sofa. Warm regards, Plush Think SofasSimilar opinion? Write a review on ieatwords.com.au!
NimaSouth East Queensland, QLD
- 3 reviews
- Verified customer
Very poor customer service
We purchased 1 sofa with premium warranty. The sales person assured us regarding the great fabric quality and how easy they are to clean just with water and clean cloths.
On December 2018 we spilled on our sofa and when we tried to clean as instructed, the fabric discolored and faded. we contacted immediately the costumer service and they sent a steam cleaner to fix it, didn't work. I called back and another technician was sent to assess and he reported that the cushions need to be replaced. NOTHING HAPPENED.
I called after a while and costum...Read more
11 comments
Plush Sofas A.Plush Furniture
Hi Nima, thank you for your valuable feedback. Please accept our deepest apologies for the delays and inconvenience whilst your case is under investigation. Please expect a call shortly from one of ou... Read more
r friendly representatives. Warm regards, Plush Think SofasHi,
Someone called me to confirm the delivery address and date, after confirming he just released that we are in Queensland and he's supporting Victoria. he said he will let the headquarter know and ... Read more
they will contact us about the delivery. still no contact.Plush Sofas A.Plush Furniture
Hi Nima, we are deeply sorry for this complication. Your comment has been passed on and somebody will be in contact urgently.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
JACSouth East Queensland, QLD
- 2 reviews
- 4 likes
Buyer beware ! Good sales staff but absolutely appalling after sales service
We were very happy with your sales staff at Jindalee, however, that is where it ended. It is almost 12 months ago since we took delivery of our lounge suite, a 12 week wait and another 6 week wait for the recliner . On receipt we expressed our dissatisfaction regarding the suite, to this day the issue has never been resolved. Both emails and calls ignored. In fact we failed to get any response from Customer Service after the technician's inspection. We eventually gave up, but decided that we would NEVER deal with Plush again, nor would we reco...Read more
mmend PLUSH to anyone - in fact so many of our friends and family have commented on the poor workmanship. Where is the quality control? The saga continues - now the fabric is fading on the recliner and a seam is splitting and filling protruding from the cushion. Again we are experiencing the same poor follow up service from Customer Care as we did last year. The technician who inspected our furniture claimed to be employed by Plush and he concurred with the validity of our complaint. He advised Plush would contact us within 10 - 12 working days. Unfortunately this has not happened . The price paid was reflective of good quality, however, the product delivered and the follow up service has been nothing but disappointing. Would we use PLUSH again - NO WAY!!! We note that there are a number of similar complaints in the reviews of your products and after sales service.4 comments
Plush Sofas A.Plush Furniture
Hi JAC, thank you for taking the time to share you valuable feedback. Once again we are very sorry reading of your experience to date and apologise for the delays and inconvenience. We have received y... Read more
our details and will be in contact by the end of business tomorrow to discuss further. Warm regards, Plush Think SofasA helpful lady from Plush finally called in response to our ongoing problems. She assured us that she would refer our discussions re our recliner recliner to management and be in touch with us by clo... Read more
se of business on Friday 3rd May 2022 (refer message directly above) - guess what? Again no word from Plush - another disappointment. Customer service is honestly absolutely woeful.Another week has gone by, now 10th May - still no follow up from Plush . The issue with the recliner was first raised on anout 22nd March, now over 6 weeks have gone by and the issue remains unresolved . We would really appreciate a call .
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RustySouth East Queensland, QLD
- 2 reviews
Perfect
We found exactly what we were looking for on our first visit to the store. Easy to move around in store and all furniture was well displayed.
Our lounge suite is perfect and well made.
1 comment
Plush Sofas A.Plush Furniture
Hi Rusty, Thank you for taking the time to share such wonderful feedback on your experience at our Plush Jindalee Showroom. We are sure the Plush Jindalee team will be pleased reading your kind words.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ieatwords.com.au!
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Shabs
There was no incentive offered for this review!!