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Reviews

5.0

14 reviews
5
(14)
4
(0)
3
(0)
2
(0)
1
(0)
  • Product Quality
    5.0 (11)
  • Return Claim MadeYes (0) · No (13)
  • Warranty Claim MadeYes (2) · No (11)
  • Product Appearance As advertised (80%) · Not as advertised (20%)
  • Customer Service
    5.0 (13)
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Lynne

Lynne

  • 4 reviews

EXCELLENT, COULD’NT BE HAPPIER

published

After being at other stores and having had 4 faulty lounges, (and expensive ones ),my daughter suggested we go to PLUSH, I thought it was probably out of my budget, but NO, with 50% off, I was in business .Ronnie from the Northlakes store ( QLD ) was so helpful, polite and all info she gave me was correct . I did ring after purchase and delivery as I had a question, and was dealt with respect, professionalism and all was good .I can’t recommend PLUSH highly
enough and in many yrs time they would be my first go to place . Also not being able to buy a lounge over a certain size being able to look on line and finding my size needed made buying much easier than picking lounges only to find out they were too big.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNORTHLAKES QLD
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sean

SeanSouth East Queensland, QLD

Excellent service, highly recommended

published

The stores are well laid out offering a good range of styles, designs and material/fabric options. Roni from North Lakes store was fantastic and so helpful in assisting with our final sizing's and design options. She provided options to help us decide and didn't pressure us at all in making a decision. Extremely happy with the service provided as we had visited a number of other showrooms and were never given the level of service provided by Roni at North Lakes. They even provided coloring in papers for my children to allow us to shop without having to worry where they were. We are telling everyone we know about the exceptional services provided by Roni and the team at North Lakes.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Terry

TerrySouth East Queensland, QLD

Great service

published

We want to give a particular thanks to Lamisha Smith at Plush North Lakes. Firstly we were greeted and welcomed on entering the store. After browsing and asking many questions Lamisha went to great lengths to fully explain,models,layouts,leathers and colours that were available to us.
Our purchase was a complex one yet Lamisha afforded us the necessary time and her attitude was courteous and professional.
We were able to finalise the sale by phone and email, without having to complete another 200klm round trip. I would highly recommend purchasing with Lamisha at North Lakes either by phone, email or in store.



Thanks Terry Dwyer

Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Felicity A.

Felicity A.South East Queensland, QLD

Amazing service and product!

published

After considerable searching online and instore for new lounge suites, we visited the North Lake showroom and after explaining our room dimensions and the style we liked, Lamisha provided us with exactly what we wanted. We were very happy with the result. We purchased two lounges, custom fit to our living spaces without compromising style or comfort.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush North Lakes Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service

published

Tamara and Amanda at both North lakes and Aspley stores were very professional,the customer service was amazing thankyou so much I have a beautiful suite it was easy to find the one I wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthlakes and Aspley
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kelly B

Kelly BSouth East Queensland, QLD

Quality furniture store

published

I recently visited the beautiful plush store at North Lakes. As I walked into the store I was immediately impressed. The stunning new showroom has amazingly comfortable and customisable lounges.

Store LocationNorth Lakes Plush
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kelly, thank you for sharing your experience with Plush. We really appreciate your feedback on our showrooms ambience and our stunning range. Looking forward to your next visit!
Warm regards,
Plush Think Sofas

KRIN

KRINSouth East Queensland, QLD

Awesome personalised service

published

Friendly customer service was amazing and helpful....Roni went above and beyond, overall a very enjoyable experience from the moment I made an enquiry. The quality of the products and their backing is always a plush..I mean a plus

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi KRIN, thank you for the awesome feedback on our North Lakes Showroom. We are pleased hearing you found the perfect sofa for your lifestyle and hope you enjoy.
Warm regards,
Plush Think Sofas

Linda M.

Linda M.South East Queensland, QLD

We can highly recommend Plush North Lakes.

published

We went into the store purely to browse and ended up buying a sofa. Roni was excellent, leaving us to look around, answering our questions and then leaving us to make a decision without the high pressure sales pitch. We thought about it overnight and returned the following day to place an order. Again Roni was very professional and helped us making decisions on fabric choices etc. We are looking forward to our new sofa arriving.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth Lakes Qld
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Carkey G.

Carkey G.South East Queensland, QLD

Quality product with skilled service and assistance

published

Roni at the PLUSH North Lakes showroom Is without a doubt the most knowledgeable and skilled individual in any furniture showroom in the area. We have been looking for two recliners for some time and visited many showrooms.

It doesn’t hurt that the Plush recliners had the widest range of colours, were the best built and was backed by an exceptional warranty.

Nothing was too much. Need matching cushions? No problem. In fact nothing was an issue. Made the whole decision and purchase smooth and easy.

I would be happy to recommend Plush and in particular Ronni.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush North Lakes
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1 comment
Plush Furniture
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Elaine G

Elaine GSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Great afterbservice

published

I had a concern with my new lounge and organised for a service call. Very quickly I heard from Andrew who organised to come to inspect 2 days later. After throughly checking over the lounge all wa good and can’t thank Plush and Andrew enough for their quick and easy service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNorth lakes
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Elaine, thank you for sharing on your overall Plush experience. We look forward to passing on your kind words and hope you are enjoying your sofa.
Warm regards,
Plush Think Sofas

Carol

CarolSouth East Queensland, QLD

First Class Service & we love our new suite!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes WLD
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

A positive shopping experience

published

Sofa shopping can be a tad overwhelming but when I entered the Plush North Lakes store I was warmly greeted by Judith who was professional & helpful. Judith has extensive knowledge of all the products & helped with the fabric selection & styling tips. I chose the Brentwood. I cannot speak more highly of Plush, the range of quality products & of Judith who is indeed a sofa specialist!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Chris Millar

Chris MillarSouth East Queensland, QLD

A+ Customer service and product

published

Plush at North Lakes was the first store I visited in my endeavor to purchase a new lounge suite. Gaby greeted me with a friendly smile and was very informative about the Plush range and in no time she had helped me choose the right suite for me - colour and design. However, I had decided before I arrived at Plush that I would visit other stores to be sure I was making the right decision. I went to 3 other furniture stores after Plush, but later that afternoon I found myself back a Plush ordering my wonderful new suite. This time Roni was serving and she was every bit as helpful and friendly as Gaby. Thank you for a very pleasant buying experience!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorth Lakes
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Chris, we are so happy to hear that you couldn't resist returning to our Plush North Lakes Showroom. We look forward to sharing your kind feedback with Gaby and Roni and we hope you enjoy your beautiful sofa.
Warm regards,
Plush Think Sofas

Excellent service, great sofa

published

Judith at the North Lakes store was an absolute delight. She was incredibly patient and helpful. We bought a magnificent sofa that we cant be happier with.
The store was open and clean. The staff gave toys to the kids to keep them entertained. Everyone was very attentive. All the staff were very knowledgeable and accommodating as well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorth Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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