Poolwerx (page 2 of 5)

Doug and Sophie did an onsite inspection today, Doug's attention to detail and willingness to find a cost effective solution to my problem has left me a loyal customer of Poolwerx Bundaberg. Awesome Doug. Thanks Sophie. Thank you so much. You will be recommended - best customer service I've had in Bundaberg in three and a half years.

People at this place are very helpful and patient they deserve a 5 star rating. Recommended, I went to test my water pool and they explained everything I need to know. Nice people

Every month for almost a year
Changed from chlorine to salt
They should train their people better, some are good, but most don’t care at all only over charging chemicals.

, absolutely crap, Shepparton pool work is crap, so disappointed in how they work, cleaning is not good, leave gate open, don’t Clean properly, pool pump is left off, at least they turn up,

Despite paying for Poolwerx's expensive monthly "gold service" the pool cleaner didn't even get the leaves out of the pool and the pool also became green and full of slime. It cost a fortune to fix, given the eye watering amount Poolwerx charges for chemicals. Complete waste of money.

10 kg of granular chlorine wad just over $100, when the same can be bought from Big W for about $60. I don't think I'll be back to Poolwerx - my wife thinks poorly of my poor rip-off sensing skills as it is!

I use 1 bottle of each its now 15 shades lighter
Algeacide worked a lot better,
Even scraping off the bottom of the pool still a fair bit of work still to do before swimming

My son just purchased 2kg of pool stabiliser at POOLWERX Kenmore. I am staggered to advise the cost was $39.70. The exact same product is $17 at any Bunnings and never more than $20 elsewhere. How does this franchise justify ripping off consumers in this way ?

I started using PoolWerx in Toukley over the last several months and I couldn't be happier. Friendly, honest couple. They don't try and sell me a heap of chemicals I don't need and I save money buying there. Will keep going back.

I have been dealing with Poolwerx Keppera for almost two years. I should say the service/advise that I have received so far is reasonable. In Sep this year, upon my request online the owner of Poolwrex Keppera visited my house for a robotic cleaner demo and also provided me a quote for the pool blanket and roller (quote included installation charge). I haven't proceeded with that quote as I wanted a better deal. They advertised the pool blanket and roller 'Black Friday' sale for which I requested for a quote. This quote was exactly same as...

I'm new in the area and needed to replace pumps, filter and the works. Appreciating that it is a very busy time of the year Malcolm and the team pulled out the stops to sort me out. Got daily reports and was very happy with all aspects of the work . Thanks guys and will certainly use you again.

Had Leigh come out from Cranbourne Poolwerx .After cleaning my pool he advised me that I required some new parts .After paying homage nearly $1000
Ive never seen him again .he dropped off some parts at my work however they were damaged and incorrect even though he promised to return to fit the parts at my home.Very disappointed considering how much I paid . I have purchased the correct parts from eBay for less than a third of the price he charged for the faulty and incorrect parts .Buyer Beware this person doesnt deserve to be roaming around impersonating a business.

Been through several franchise owners at their Beenleigh store. Generally been good to deal with in the past but in recent times they have dropped the ball. I "won" a pool review in one of their competitions - this entitled us to a written report. The guy turned up and said everything was fine but we didn't get the report. We then had a problem with our filter. Their solution was to sell us some filter cleaning product. What was actually needed was to replace the filter. So I asked if they could come and check out our pool system and try to con...

Poolwerx Eltham were great in getting my pool clean.

They Came assessed and supplied a new vacuum cleaner and came over 5 times to ensure the pool was clean and that all was working well.

Our Spa came up with an error and they came out to fix. sent heater and display to be repaired. I called them 4 days after they advised the the price. I was told the manager was on leave for a week and he wanted to fit it back himself and i would have to wait a week.
Advised them not good enough and was told Friday they will fit. Got SMS saying the fitter is unwell and won't fit on Friday. The name from the sms was the managers name. The same person who was on leave for the week.

Called and left message and no one called back.

Dont just not use them but run as fast as far as you can away from them.

My pool cleaner has been lacking power and I rang one pool place three times, got a price, awaited a call and that call never came.

I messaged poolwerx castle hill on Sunday afternoon after spending hours trying to get it going. Within 15 minutes i had a call from Tim who asked me what was wrong, setup a what’s app account so I could send photos and had a diagnosis within 20 minutes.

Tim offered me a great option to solve my problem without the spending the several hundred dollars the other well known pool shop wanted to charge, and unbelieva...

We use pool most days through October- March. Kids love it!
The pool is older but is easy to maintain with the help of Poolwerx Mt Eliza. I have had equipment fail but Poolwerx helped me sort it out. I’m a very happy customer. And they don’t push huge amounts of chemicals like other pool shops I’ve been to in the past.

I have a new pool and the team at Poolwerx on Windsor Rd Castle Hill have been amazing in assisting me in getting up to speed with everything I need to know about maintaining a pool. They are fast in testing the pool water and have given me some great tips. I recently broke the pressure valve on my filter and they managed to get a replacement in two days with no additional shipping or handling charges. Keep up the good work.

I have been a customer of Poolwerx (Turramurra & Killara) for many years. I have purchased from them major items including a filter, a salt water chlorinator (two) and a pump and of course numerous chemicals. However, after a discussion today with Malcolm Price of Poolwerx I realise there was a misunderstanding tin relation to a $87.00 for a "Call out Fee" for a quote for a pool heater.

Were 30min late to the time I was given with no call to let me know and then the staff member sat in his van for 25min until I went out to talk to him and ask why he hadn’t come in. Contacted the manager who didn’t seem too concerned at all. Disappointing

I went in to test my pool water and from the very start, the elderly man who served us, didn't want to be of any help. He did the test using a strip, not through the computer, and when he pulled out the strip, he said we needed a product, which showed that he just wanted our money and didn't want to provide a good service. We asked to do it through the computer so we could get a more detailed report which he wasn't happy about. He then told us what the levels were, so we asked for a print out, which he didn't want to provide at first, but event...

We visited Pool Werx Shailer park recently and were provided with the best advise about our pool by a lady who certainly knew her pool products. Great to see it is not always about the sale, although we didn't leave empty handed and certainly will go back again.

Used vacation service, came home to cloudy green pool + algae growing within 72 hours of their last "service". Their response was to blame warm days and then me for not adding chlorine (AFTER I returned from vacation!). No apology and won't address the problem. I don't recommend entrusting your pool to them.

This business could possibly take Olympic gold for worst customer service. 40 minutes to book an appointment during which I had to give my name 4 times and they still didn’t show up. Next appointment which I booked for first thing in the morning so they wouldn’t be late and they showed up 17 mi utes late and got quite rude and defensive when I explained that I was already late for work.

Took a sample of pool water was told i need 10k of 1 chemical 2k of another chemical, some other stuff and my pool would be perfect, $130 later put everything into the pool, 3 days later still green went back with another sample, they tried to sell me more chemicals, no apologies said it's my problem my chlorinator not making chlorine, won't be going back there in a hurry, ripoff