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Poolwerx (page 3 of 5)
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Disappointed
Took a sample of pool water was told i need 10k of 1 chemical 2k of another chemical, some other stuff and my pool would be perfect, $130 later put everything into the pool, 3 days later still green went back with another sample, they tried to sell me more chemicals, no apologies said it's my problem my chlorinator not making chlorine, won't be going back there in a hurry, ripoff
Outrageously overpriced
We have used their services on a few occasions. Every time I was advised that I “needed” something replaced and sent a quote accordingly. On the last visit I was informed that I needed a new chlorinator and my pool would not last a few weeks without one. The following day I was sent a quote for $6000 for a chlorinator. Outrageous considering the average price of a chlorinator is $1800. When I questioned this they matter of factly said that this was based on the state of art chlorinator.
However the worse part is that I have since had two di...
Read morefferent pool companies come out and inspect our pool and chlorinator and both agree that we do not need a new chlorinator at all! That in fact, our chlorinator is perfectly fine. My feeling is they assumed that because I didn’t know anything about pools I would naively pay extortionate price for something we don’t need. I’m insulted by this and will not be using them ever again.- 5 reviews
Over charged for replacement feet for hayward pool cleaner
Every day i use pool. The hayward has been working well but today i bought new shoes / Feet at a cost of $45 atrocious price. Pool werx put them on and after putting hayward back in pool it does not move. I got it out and these metal bearings fell out. I rang pool werx they were rude and hung up. Bad service bad communication and over priced. Now it not moving at all. I should be entitled to a refund.
Hi Joylene, great customer service and expertise is something we pride ourselves here at Poolwerx. Please send us your contact details and details of the relevant store that you visited at marketing@p...
Read moreoolwerx.com.au so that we can work on a resolution for you.I went to Highland Park at nerang. I wanted new shoes / feet for my fibre glass pool. I bought shoes there over a year ago. They did not cost anywhere near $45. As i am a senior and am in pain with hi...
Read morep issue i asked if they could put them on for me that was prior to being told the price. I was shocked but left with the hayward. After putting it in the pool it did not move as was doing before i took it there. I rang the store and told him it was not working properly. I asked if he had put them on right he said there was only one way. I then said well its not working maybe they are the wrong ones. He was abrupt and said bye and hung up on me. Joylene Stanley [email protected]- 9 reviews
- 7 likes
Pool service
Got pool services.3x more expensive than other quotes. Will not get them again.they may have seen the house and thought .that are rich.but I'm on a disabled pension. So they charged me 3x more than I got after the fact that I got them in.
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Cronulla - excellent advice and service
I have had two recent problems with my pool. Broken pump and wall fitting.
I ordered a new pump but on arrival the technician thought he could fix the current pump and did so on the spot saving me the expense of a new one.
With the wall fitting, Les realised the shop had an old fitting which would fit the old setup in my pool and the tech, Grant popped over and changed it over for me at no charge (I did not have a tool to do it). Service excellence.
No hesitation in recommending Poolwerx Cronulla.
- Verified
Poolwerx Ipswich...Avoid at all COST!!!
Asked Poolwerx Winston Glades to look into issue with chemflo filter not sucking chlorine out of drum in June 2018. They eventually came around and identified issue. Requested invoice to be settled prior to ordering parts. Ordered parts and then claimed Chemflo sent wrong parts so had to wait for right parts to arrive. Said they would provide updates but to just add chlorine by hand until fixed. No updates, had to ring THEM every few weeks to hear the same story: "Supplier is dragging chain, but I will call them again this afternoon to get them...
Read more to hurry up. I will call you next week to give you an update." No update. Eventually now after several months I rang them to get money back. No apology, nothing but just send your account details through to get refund, minus apparent labour. Awful service. If you are in Ipswich area, do NOT go to poolwerx if you want good, timely service.- 3 reviews
- 1 like
Fantastic Service
I went into Poolwerx Gwelup, the female who helped us (sorry don’t remember her name) was fantastic. She had very thorough knowledge and answered all my questions regarding pool maintenance and supplies. Also booked a pool maintenance service and that was also great and had an appointment booked within a couple of days.
- 2 reviews
- 3 likes
Stay away
I had a major issue with my Pool. The field technicians were fantastic however, I found my local Poolwerx franchise office to be outrageously expensive, unprofessional and extremely incompetent. I was originially quoted around (ball park) $200 for a pool skimmer box but was charged $435 in the end. The job took over three weeks to complete and would have taken much longer if a complaint was not made to head office.
I constantly rang the office for updates and details about delivery and date of works but all to no avail, many calls were ignored and messages not passed on. They never ring you unless they get a call form head office.
My MX 8
Wow what a great team of people in Gwelup..
My MX 8 was repaired in no time..
Great service ..
I’ll be back again ...
Thanks Ivanna, thank you for the feedback of the Poolwerx Gwelup team. They will be happy to hear your comments.
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- Verified
Terrible, won't be doing business with them at all
Terrible customer service I would say.
Doesn't talk about the call out fees when you talk with them & then one day sends an invoice with charges 1.5 times the normal pool shop charge.
Completely unprofessional guys given they don't tell you there would be call out fees & then after a week would send you the invoice for the call out fees.
Not happy at all.
Hi Sunil, we want to ensure all clients have the best experience when dealing with any Poolwerx. Please send an email to [email protected] with your contact details and the Poolwerx you were i...
Read moren contact with so that we can look into your feedback with the particular location.Best Pool Man Ever
Adam I can't thank you enough for all your professional advice and help to keep my pool sparkling. I'm the biggest learner Adam has probably had I reckon however he has always made me feel like I'm not.
You always go over and beyond for me and it's always very much appreciated.
I highly recommend Adam from Poolwerx High Wycombe for all your pool needs.
Thanks again Adam.
Hi Litia, great to hear your experience with Adam has been at the standard we aim to serve every single one of our clients.
Professional and Reliable
2yrs ago I took over as a care taker to a large gated community comprising of 2 heated spas and a 25meter pool.
I have had the pleasure of working with Adam Hunter from poolwerx High Wycomb during my role as caretaker.
Having never owned a pool or spa Adam had to teach me how to maintain and run these facilities and keep them to shire health and safety standards as well as regular maintence and up keep. He has been extreamly patient and very informative with teaching me how to maintain and care for these facilities. Adam is knowledgeable a...
Hi Toni, thank you for your glowing feedback of Adam, his knowledge and professionalism. We strive to provide the best service possible to all of our clients and it is great to hear that Adam is living up to that standard.
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- 2 reviews
Poolwerx High Wycombe WA
Cant speak highly enough of Adam at Poolwerx High Wycombe. Efficient, friendly, knowledgeable and I wouldn't have anyone else do my pool! My pool is safe all year round for my kids to swim in!! 5+ stars from me!
Hi Robina, great to hear you and your family are having fun under the sun in your backyard with a clean and healthy pool thanks to the great work that Adam provides. We hope to continue to be your pre...
Read moreferred choice to maintain your pool all-year-round.Poolwerx High Wycombe WA
Cant say enough about former west coast eagle and now pool werx high wycombe owner Adam Hunter he has made our dirty yucky looking pool shine he is such a good bloke who has bent over backwards to fix our pool cant thank you enough Adam your hard work proffessionalism and ethics are a credit to not only yourself but poolwerx as well if there was a higher rating than five stars youd get it thankyou Paul and Maria A woodvale Wa
- 3 reviews
- 3 likes
Terrible, take you business elsewhere
I have been waiting nearly 2 months 4 the Townsville company to replace a pipe that they broke, I have not been able 2 vacuum my pool and it is currently got 3 inches thick of algae on the bottom the pool pump needed replacing and that got done within 2 weeks cause they got paid for it, how does that work hey, the lazy lazy pool cleaners leave my equipment out lying around when they use it and I have to go down and clean up after them like little kids, if I had it my way I would be telling this pool company where to go and I would be taking my business elsewhere,
Hi, thank you for getting in contact. We are sorry to hear you haven't been happy with your pool servicing and want to get to the bottom of this for you. Could you please send your contact details to ...
Read more[email protected] so our team can get in contact with you.- 3 reviews
- 3 likes
Disgraceful Customer Service and Zero Dispute Resolution
It should actually be zero stars. Poolwerx Samford charged us for 3 green pool cleanups 3 months running without identifying what the problem was, despite emails saying they would look into it. The final bill (after already forking out over $700) was the final straw. Another invoice for a green pool clean and the pool looked very average with a green ring still on the bottom, so I asked another company to come and take a look. The other company immediately identified the problem and rectified it (clearing up the algae that poolwerx failed to p...
Read moreick up as well as replacing some faulty equipment). I have had no problems since using this other pool company, in fact the pool has never looked better. When I brought this up with poolwerx samford, I was subjected to major bullying tactics and sent to their debt collectors with no discussions or compromise at all. I tried to go through the Office of Fair Trading to mediate but poolwerx samford were not in the least interested in resolving the matter amicably. Now I am getting calls from their debt collector threatening me with legal action so I have no choice but to pay for a service that was not satisfactorily delivered.Hi Liz, We're extremely sorry to read about your experience at Poolwerx. We have contacted the Samford store so we can solve this situation quickly. Can you please send your contact details to marketi...
Read more[email protected] and any further information and our team can contact you to discuss further and resolve this issue for you.Hi, I had actually cc’d head office in on my final email and have not had a response.
I re-sent the emails on 28/3/18 as instructed but have had no response from poolwerx and continue to be hounded by their debt collector.
- 3 reviews
- 4 likes
Terrible
Bought digital pool pump Jan 13 after our old one packed up after 17yrs from Poolwerx Mount Warren Park. Had new one a month when it stopped working. They say warranty doesn’t cover it as it got wet. It’s in a pool pump house on a slope . The old one Lasted 17 yrs Apparently should have been in a platform and raised according to Hayman. Poolwerx recommended the digital as it saves money on electricity but failed to elevate. Now they say we didn’t request it, this is from a company who states how well train d there technicians are. Not happy don’t use them
Hi there, it's disappointing to see your feedback and we would like the chance to discuss this with you further. Can you please send your contact details to [email protected] and any further i...
Read morenformation and our team can contact you to discuss further.not resolved
- 3 reviews
- 2 likes
Great service from Poolwerx Knox
After some pretty bad work done by a local pool care company I called Poolwerx Knox to fix my pool pump (no suction) and clear the green pool water. Excellent service from Mark - pump now doing what it is supposed to, and water clear. Minimum of fuss, and even better, minimum parts replaced. Would recommend Mark and Poolwerx Knox for anybody looking for maintenance on their pool.
Thank you for taking the time to share your review, we really appreciate it. Our Knox team will be very happy to hear your feedback!
Thank you,
Poolwerx Team.
- Verified
Terrible after sales service
I purchased a robotic Aqua Hayward cleaner from Lennox head store .. the functions as described to me by the sales girl do not work ... flap jams shut so unable too suck up leaves... contacted store numerous times and was told the Hayward rep would have to contact me... I’ve waited one week and still haven’t heard from anyone. Disgusting service considering the price I paid. Also failed to include the manual and warranty ..stated they posted it a week ago ... still waiting for it...
Hi Mel, we're very sorry to read about your experience at your local Poolwerx store. Can you please send your contact details to [email protected] and any further information and our team can ...
Read morecontact you to discuss further and resolve this issue for you.Excellent Customer Service.
I’ve been using Poolwerx Toukley for over 12 months and in that time they have been servicing my pool and have had to replace a chlorinator and pool filter among other parts & the service has been very up front and personable. On the few occasions I’ve had any issues they have tackled any issues head on and with a minimum of fuss, I highly recommend them.
Hi Matthew, thank you again for your fantastic review. Our Toukley team has really enjoyed working with you over the past year and look forward to servicing your pool in the future!
Thank you,
Poolwerx Team.
- 2 reviews
- 1 like
Very unprofessional
After our local Lismore pool shop was taken over by a Poolwerx franchise, they started making lots of mistakes and couldn't get their invoicing sorted for months. When service was resumed they tried to convert a similar system to magna pool to a salt water system saying it was cheaper. The result was disastrous and they didn't make any attempt to come out and fix it. I would never regain confidence in them again as they go from bad to worse.
Hi Graham, it's extremely disappointing to read your response. We would like to discuss this with you further to help provide a solution. Can you please send your contact details to marketing@poolwerx...
Read more.com.au and any further information and our team can contact you to discuss further.Sorry, this has been going on for 6 months and we have only just received final accounts. The recommendation to add 6 bags of salt to my mineral pool has destroyed the enjoyment despite my attempts to...
Read more dilute the salt. The incompetence has been a bad experience for me and today i have appointed another pool company to take over the maintenance.Toukley Poolwerx
Got our pool up and running again after a broken pump and algae bloom, and happily came back free of charge when the pump was sluggish and showed us a free and easy fix with the cartridge filter. Would recommend.
Hi Jordan, thank you again for your wonderful feedback. It's great to hear that your pool is up and running and algae-free. Stay cool during the heatwave!
Thank you,
Poolwerx Team.
Crap Service in Townsville
Invoiced for cleaning the pool monthly but not cleaned everytime... had to send photos to show it was not being cleaned and go some garbage response about the impellor being clogged... caught out as my neighbour looks after the property.
Hi Sam, thank you for getting in contact. We are sorry to hear you haven't been happy with your pool servicing. Often, if a part within the pool equipment system is clogged, it may affect the system's...
Read more ability to clean effectively. We would like the opportunity to speak with you about your experience. If you could please email your details to [email protected] and any other information and we can have our team contact you so we can come to a resolution. Thank you, Poolwerx Team.Thanks but this had nothing to do with pool equipment.. I provided photos of leaf matter left at the bottom of the pool for over two months and nothing was done to clean the pool... I was fed garbage ...
Read moreabout a blocked impellor in the pump which I know for a fact was totally untrue and also told that the technician ran out of time to clean but I was charged with cleaning even though it did not occur...... this was a case of laziness on the part of the pool technician tasked to clean the pool monthly as well as the thought of easy money by the branch involved... no wonder your company has a dreadful reputation when stories such as this are ever increasing in the district.- 9 reviews
- 6 likes
This is too good for them but you have to rate them (no stars for me)
Says they will fix it but don't. Have been trying to work something out with them but a handful of stabilizer and chlorine doesn't fix what they have put me through over Christmas and beyond. Kathy
February 1st 2018 Update: I wouldn't recommend Poolwerx to any one.
Poolwerx does not clean pools full stop. October I ordered a green pool clean so I could have a clean pool for our family Christmas gathering. About 5 visits of just throwing in some chlorine nothing no phone calls no nothing. Poolwerx didn't even sweep down walls back flush no...
Read morething. I am nearly 70 and had to clean the pool by myself it nearly killed me. Haven't had any joy with them cleaning the pool to a satisfactory state. I thing they should get some compensation at least.Hi Kathy,
We appreciate you speaking with the team on multiple occasions. Our technicians and retail team believe they have done their best to fix the situation and return your pool back to its best a...
They may think that but they haven't done one bit to fix the stress I had to go through and I will keep posting these letters until they do.
My pool is clean only because I have cleaned it (68 years young). I want compensation for the stress Poolwerz by replacing all the chemicals I have bought so far that put me under stress during a time when I should be happy and merry.
- 3 reviews
- 1 like
Very expensive
Bought chlorine, sunscreen and phosphate remover which totalled around $120. Compare same products to Bunnings and you can buy all of these in same quantities with same ingredients for around $80. Other pool shops are also cheaper.
Hi Eric,
Thanks for your feedback. Without knowing exactly which products you are referring to, it is hard for us to give you a more detailed response. However, generally speaking, not all pool chemi...
Read morecals are equal, with not only the ingredients but also the concentrations of the active ingredients varying from range to range. This can lead to variations in pricing and performance of different chemicals. We hope you enjoy your pool this summer!ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi there, we're sorry to hear about your experience with us. We'd like to learn more about your experience so we can attempt to rectify the situation. Please feel free to email us at [email protected]