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We entered construction stage last week. Our building coordinator Jessie has been helpful to us. She provided timely updates and responded to our emails promptly. She is pretty switched on. Our experience has been good so far. I would recommend Porter Davis based on that. I also hope that the construction stages go smooth as well without any hiccups.
- 5 reviews
- 4 likes
We get pain into the bone experience with Porter Davis. At contract Stage, they refuse to see me but post the contract back and forth. Haven't complete the job but ask for payment. Handover but didn't send the final Invoice. Mostly unable to contact your coordinator. Experience Pain, Choose them!
Hi Anna,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your con...
Read moretact details through to [email protected] so we can get in touch to discuss this further. Regards, Porter Davis
[Name Removed] and her team did a wonderful job.. good communication and very supportive for remote client like me.. Very recommended to work for this splendid team.. Very knowlegable in all aspects.. They also showed their sincerity and experience in recommending design, colors and structure for my house. Good job team !!!!
Hi Henderson Lim,
Thank you for you taking the time to share how wonderful your building experience has been. We are thrilled to hear how satisfied you are with the customer service you received. Than...
PD were very happy to take our $2,000 deposit - that's when the problems started.
There was zero communication and we were left with no option but to cancel our build and source another builder!
The concierge team are uncontactable and when we were able to contact anyone they simply lied, all the way through to National Sales Manager level!
I wish I'd read the hundreds of genuine negative reviews on facebook groups and review sites!
Hi Paul,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your con...
I’ve already engaged with Jitesh Grover, however he has disagreed that our personal
Circumstances and health issues are significant enough for us to have any of the deposit returned.
...
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- 3 reviews
- 3 likes
We entered construction stage last week. The building coordinator has been good to us. She provided timely updates and responded to our emails promptly. Just before entering the site start, she provided us with a comprehensive checklist of items that need to be completed which was very useful. We had a fairly good experience so far. I would recommend Porter Davis based on that. I also hope that the construction stages go smooth as well - fingers crossed!!
Hi prakm023,
Thanks for the review. It's great to hear of the positive impact your building coordinator had during your pre-site building journey. We wish you all the best during your construction period. Thank you again.
Regards, Porter Davis
I am building a new house with Porter Davis. We chose the Waldorf Grange 49 and are building on a corner block in Keysborough suburb in Melbourne. Unfortunately, we are having all sorts of issues since the first stage. I'm trying to fix the issues with them to move the project forward because I and my family were renting house. Therefore, we need to move in asap. My sister chooses the electronic toilet for her Master Ensuite by paying more than $5000 extra on top. Unfortunately, after we moved in, we got the letter from SouthEastWater saying th...
Read moreat "It has been identified that a high hazard backflow prevention device is installed at the water meter assembly at our property." In the letter, SEW asked us to take responsible for maintaining this device by sending them annual report by the approved inspector. It means that we have to pay inspector to review the device yearly and send them report to get approval. Basically, we have never been told by PD when we selected this toilet. If we have known about it since the beginning, we won't choose this type of toilet. I keep sending PD more than 10 emails to get their explanation. At the end, they said "PD has installed the device as required by SEW and installed the toilet as per your contract. If you do not want to have the device, you could change it over to another toilet at your own cost." I can't believe to hear such an irresponsible solution from PD Management. I and my family are disappointed with their response. They don't even try to find the solution with us, but they keep rejecting that it is not their responsibility because we have already paid them full in order to move in the house. I assume this review is not only describing the worst experience we have with PD, but also a message to others who plan to choose Porter Davis. Honestly, I won't recommend anyone out there to build a new home with Porter Davis.Hi Kimrithy,
We appreciate you taking the time to speak with us. We understand you are disappointed the water authority requires annual testing with the bidet product chosen to ensure the water qualit...
We are very excited to commence our first new home with Porter Davis. We are grateful to have Porter Davis Building Coordinator and Customer Service, Manager to help and assist with getting all developer/building permit approval and last-minute Post Contrat Variations.
We would like to thank Porter Davis for assigning us knowledgeable consultants and overall we had a great experience.
Hi Manasa,
Congratulations on building your first home! We are so pleased to read that your first experience was such an enjoyable one. It is great to hear how helpful and professional our team were a...
Related Articles
- 3 reviews
- 1 like
Permit number: CBSU 60948/6274576388018
Site Supervisor’s Name : [Name Removed]
Contract/Job Number : AX-608236
We chose Porter Davis based on the name and reputation over many other volume builders.
Although we thought our experience would be more expensive we were very pleasantly surprised that they were very similar if not cheaper (compared to my sisters experience with another very popular builder).
We knew we’d never get a perfect experience and perfect first home. We knew there’d be errors and things to fix especially during the build ...
Read morebut we never expected our site supervisor [Name Removed]. Overall, our team from start were great, always reachable and helpful. Only a few minor things were missed before our build but easily fixed. [Name Removed] our contract presenter was wonderful especially during the COVID madness. But nothing could have prepared me for the kindness, passion, spectacular service that our site supervisor [Name Removed] gave. He delivered 110% more than I ever thought our SS would. The pure organisation and work ethic he put into our home makes me want to build 100 more houses. We gave him his space, never really wanting to contact him unless we had to organise private inspectors, and we never needed to because he was always working. There was never a week that someone wasn’t working on the house, something getting done or installed. He told me he had a great team of tradesmen and he wasn’t joking or exaggerating. Sure there were things here and there that needed fixing, things forgotten but he got them fixed within 1-2 days. Our house still won’t be perfect but the quality of the tradesmen he used/requests is probably the best porter davis has to offer.Hi Emma,
Congratulations on building your first home! We are so pleased to read that your first experience was such an enjoyable one. It is great to hear how helpful and professional our team were and...
The build was very well managed, the workmanship and quality of the build was what we expected from a quality builder of Porter Davis’ stature. There were only minor issues along the way and they were handled professionally and in a timely manner. The house cost about what we first estimated.
Hi Jarryd B,
Thank you for sharing your experience with us. It's fantastic to read you are happy with the workmanship of your new home. Building a new home is a big task and there are bound to be som...
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- 2 reviews
- 1 like
We build our first home with porter davis. Its only 6 month old. Post handover support is horrible. No contact from them till date. Even if we call them, they want to end the call ASAP saying do things online. Response on online portel is terrible. isuues reported 5 months ago is still waiting to be resolved. Online portal only marks the requests as either accepted or not accepted. Then there is no response. We doesn't even know who is our post hand over contact.where other builders got a good communication with customers after hand over, so called one of the best in industry scared to answer the post handover issues.
Hi Roney,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your c...
- 2 reviews
- 1 like
Permit Number: 60948/3902015393560
Contract Number: AX612129
BC Name: [Name Removed]
Supervisor: [Name Removed]
The overall experience from start to finish was great. The whole process was very smooth for us with no hiccups. We had a very responsive and excellent sales representative ([Name Removed]), tender presenter, interior designers, and Building coordinators ([Name Removed]). The most impressive of all is our site supervisor ([Name Removed]). Our SS is great at communication and happy to rectify all the small defects that have been picke...
Read mored up by an independent inspector. Words cannot express how delighted we are with Porter Davies. The colors, design, finishes are all first class and the tradies, admin, and everyone involved in the built were an absolute delight to work with and were extremely professional. Looking forward to build our next home in future with Porter Davis again.Hi Chahna,
Thank you for you taking the time to share how wonderful your experience was. It is great to hear how helpful and professional our team were during the process. We pride ourselves on helpin...
- 3 reviews
So far good. It could have been better knowing I’m dealing with big brand Porter Davis. Honestly my experience for Pre-site so far is being roller coaster, started very good and smooth with sales, tender, WOS and Contract. After that they took over 3 months to provide us final drawing, it was so stressful noting our final drawing came with few structure mismatches which we never agreed and signed in our contract drawing. I’m glad they all rectified promptly after escalation and we are on construction stage. I am hoping very positive outcome from going forward during our build process.
Hi Raj Patel,
Thanks for the review. It's great to hear of the positive impact the sales, tender, World of Style and contract stages had during your pre-site building journey. Building a home is a hug...
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We are building our first home and at the fixing stage currently. So far the process was very smooth for us with no hiccups. We had very responsive and excellent sales representative, tender presenter, interior designers and all Building co-ordinators. The most impressive of all is our site supervisor. Our SS is great at communication and happy to rectify all defects that has been picked up by independent inspector.
Hi Umang Patel,
Thank you for sharing your experience with us. It's fantastic to read you have received excellent customer service from the team. Building a new home is a big task and there are bound...
- 3 reviews
Back again folks! Completed a review about a year ago when house was being built, now getting back to finish product. Words cannot express how delighted I am with Porter Davies. Our home is like a custom build without the price tag. Workmanship is fantastic and I am absolutely delighted we chose Porter Davies. As mentioned before we have gone through the pains of building five homes before and I honestly say this is our forever home and we LOVE IT! Our friends and family are surprised when they see around the huge windows in the kitchen ...
Read moreare beautiful, allowing us to gaze outside to our garden allowing the sunlight to flow into our well designed kitchen. The colours, design, finishes are all first class and the tradies, admin and everyone involved in the built were an absolute delight to work with and were extremely professional.Hi Linda,
Wow what a great review! It is great to hear how helpful and professional our team have been and that they provided you with excellent customer service from start to finish. We pride ourselv...
The whole experience from start to finish was great. From the sales staff through to style & design team and then the skilled builder focused on honesty opinions, patience, great communication, close attention to detail and quality sub- contractors.
We were very impressed how they have built our home from initial idea and through a lot of display appointments to reality.
Overall great experience with Porter Davis and certainly will build again with them.
Hi Prince J S Lakshman,
Thanks for a fantastic review. It's great to hear of the positive impact the whole Porter Davis team had providing you with excellent customer service from start to finish. W...
From the very beginning Porter Davis customer service has been excellent. From the initial house selection, to World of Style selections, contract and construction (Lock up stage complete), we have had a great experience. As first home owners, it is a daunting process but we have been put at ease with everybody we have dealt with so far. Our expectations have been exceeded with the speed at which our new home is moving, this is thanks to the swift work of our building coordinator and site supervisor. They have kept constant contact, updating us...
Read more at each stage and multiple updates in-between. We have even had a great experience with accounts receivable, helping us through the financial side of each build stage. We can't wait for what is to come and hoping the exceptional service continues in the next stages of the build and thereafter. We would definitely recommend Porter Davis and their beautiful homes.Hi Alexandra,
Congratulations on building your first home. Thank you for you taking the time to share how wonderful your building experience has been. We are thrilled to hear how satisfied you are wit...
Front of line sales personal were fantastic however due to a design option being unavailable for 6-8 months we now will not build with them as this is too long to wait. Upper management would not budge on bringing this forward or doing a one off custom variation. Unhappy customer
Hi Rowena,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your c...
The customer service from Sales until current mid-construction stage has been amazing. All Staff were experienced, guided us in all selections and made it a smooth process even thought it was through Zoom. Construction is as per schedule and good quality of work so far. The overall cost was as per expected and with the array of promotional offers during the pre-construction phase, we did save a lot on especially premium selections and upgrades. Our building coordinator & supervisor did a good job in getting all the permits and liasing with the...
Read more developers. They were flexible when we had to include our Birk blinds Motorized curtains options in between framing stage. So far we are happy with the overall service and after visiting the site at different stages we are happy with way our house is shaping and not running into any hiccups.Hi Zaki,
Thank you for your review. We aim to make the building process as smooth as possible, so it is great to read you've had an amazing journey so far. We are also proud to read that you’re happy ...
We are currently building with Porter David and our experience thus far has been second to none. From the very beginning, [Name Removed] was incredibly helpful especially with colour choices and advice. We are now working closely with our site supervisor [Name Removed] who is exceptional. I dreaded the thought of having to build prior to signing up with Porter Davis but would do it all over again with this company. Can't recommend them highly enough.
Hi Maria Tsaketas,
Thank you for your great review.We are thrilled to hear how satisfied you are with the service you received along every step of your journey so far, leading to your confidence in r...
- 2 reviews
- 1 like
Front facade, alfresco work and painting were not finished even 9 months after handover, Broken wash basin haven’t changed and not attended. Cooling problems haven’t sorted out. Lots of other defects needs to be repaired.Asked for a home inspection for aftercare, never happened, hard to contact them for aftercare and using the home portal as a tool for neglecting the complaints.
Hi Ash,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your cont...
Pre-site stage of the build was good. Our Building Coordinator was knowledgeable and was able to fix issues that we encountered during the sales stage and the design stage (world of style). We could tell that our coordinator had a large volume of work which made communication slow at times.
Hi DRKP,
Congratulations on building your first home. Thank you for taking the time to write us a review. We are pleased to read you had a good experience during the Sales and World of Style stages. W...
- 9 reviews
- 6 likes
Building my fourth property in Australia was not an easy decision; considering my previous two homes have been architecturally designed and privately built.
I was somewhat apprehensive, considering that my first built was with a volume builder. Back then, my experience wasn't the best due to the working relationship with the supervisor's lack of communication and quality presented to a surpassingly designer range chosen.
I thought of embarking on extensive research by basically reviewing so many floor plans while reading customers' review...
Read mores this time around. Some were tremendous, and others not so that glamorous. I can with great assertiveness say that Porter Davis Homes have by miles ahead of the best floor plans and options from all other volume builders around. Having studied architecture in the past back home in Lyon, France, in my younger days at university, I certainly had the advantage of knowing what I want and what I would expect from a builder and, more importantly, the build's integrity. Porter Davis Homes has undoubtedly risen to the occasion, and gosh, the end product is as good as that of an architectural design-builder without that excessive price tag! I must state at this point that private builders are fully customized, and changes are endless to what you want to achieve; however, this tradeoff comes with a heavier pocket :)Hi Creative Mission,
Wow what a great review! Thank you for you taking the time to share how wonderful your experience has been building with us. It is great to hear how helpful and professional our t...
Credit well deserved for a job well done!
Thanks again for your review!
Currently in the process of building with Porter Davis to build my dream home. Experience right up to this point (Lock up stage) has been smooth and easy to deal with. Props go to my Sales and Building building consultants as well as my Site Supervisor who have made a nervous period much more bearable and easy to understand.
Hi MMN,
Thank you for you taking the time to share how wonderful your experience has been. It is great to hear how helpful and professional our team were during the process particularly your Sales Con...
The team at Porter Davis has been amazing, we recently completed framing stage of our build, we have been kept in the loop at every stage. They are super quick at the same time able to deliver quality finishes.
I Highly recommend Porter Davis for anyone who is looking to build a luxury home.
Hi Will,
Thanks for your review. We are thrilled to hear how satisfied you are with the customer service you have received along your journey so far. We look forward to completing your new beautiful home. Thanks again!
Regards, Porter Davis
I’m working with [Name Removed] and Porter davis to build my new home, she has been really great !! Always replies back to my emails / questions straight away, when we designed the home it made things so easy having her guide us through these moments. We couldn’t be happier
Thanks, Jack Redpath
Hi Jack R,
Congratulations on building your home. It is great to hear how helpful and professional our team were and that you received great customer service. We hope that you enjoy your beautiful new...
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Hi Dhanusha M,
Read moreexcellent customer service. Good luck with the rest of your building journey! Regards, Porter DavisThank you for the great review. We pride ourselves on helping our clients build a quality home. It is great to hear that our team have been helpful and professional, providing you with ...