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Best mattress!
We bought a queen sized mattress once we'd walked in. Best decision ever! The customer service was really good and helped us find the perfect mattress within our budget! Also great to support Australian made products
1 comment
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Andrea GGreater Melbourne (Metropolitan), VIC
- 3 reviews
Love my new mattress!
My chiropractor referred me, and I thought "I'll go have a look". i tried the mattress in the store and was convinced! Carolyn explained the features and checked that it was the right level of support . It was delivered yesterday and I had a great nights sleep. Absolutely delighted.
1 comment
Tim S.Regal
Thank you so much Andrea, this is a magnificent success story and I am very grateful that you have shared it! Regal is referred to by over 2000 health professionals as we guarantee to improve their cl... Read more
ients outcomes. Caroyln is a star and I know she would have given you all the care and support possible to make this an easy decision for you. Thanks again for your business, we really appreciate it.
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Go Regal Rachielle!
Post Code 3058
Comments I saw Rachielle on a few occasions - she was always polite, friendly & very helpful. I knew nothing about mattresses but this didn't matter as Rachielle was so knowledgeable. I could relax about this expensive purchase which I made in-store - we ordered two king size beds, bought mattress protectors as well as a pillow. I am very happy to suggest to friends that they seek Rachielle out at Regal Fairfield and am most grateful for her advice & manner.
1 comment
Tim S.Regal
Brilliant to hear Lamby! Rachielle has worked with our family for over 23 years and I have never met anyone so committed and loyal in my life. She is a blessing to our organisation and family and I am... Read more
honoured you were able to experience her joyful service. Cheers TimSimilar opinion? Write a review on ieatwords.com.au!
Find out how Regal Sleep Solutions VIC, Fairfield compares to other Furniture Shops
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ShanBundoora
- VIC, Fairfield
- Verified customer
Excellent Mattress Shopping Experience
I would like to say thank you to Rachielle and Carol. They made me feel very comfortable trying out different mattresses in the store and gave me professional advice on outstanding features of each type. I finally found Paradise being the most suitable one for me. Look forward to the delivery and will recommend the shop to friends!
1 comment
Tim S.Regal
This is brilliant to hear Shan, Rachille has been with our family business for over 23 years and Carol for over 10 years and I know both of them would have done everything they could to support you.
Thanks so much for your support.
Cheers
Tim
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Easiest purchase I've ever made.
I had looked at the range online before arriving so had an idea of what I wanted. Sue at the Fairfield store made the rest of the purchasing process so simple. Sue was a pleasure to meet and had great product knowledge.
1 comment
Tim S.Regal
Thank you Erin, Sue has a heart of gold and is a lot of fun to work with. Thank you so much for your sincere feedback about our business and Sue's performance. I really appreciate it.
Cheers
Tim
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Service with a Smile
I just want to say a very sincere 'Thank You' to Rachielle for her outstanding customer service today. My daughter was seeking assistance with purchasing a new bed and she felt very comfortable, relaxed and unhurried whilst trying to make a tricky decision. Both Rachielle's expertise and patience were evident as she explained clearly the differences and benefits of each bed. I have done a few different jobs in my lifetime, several of which involved customer service. It was then, and still is now, a retail value which people will always really appreciate. Thanks Rachielle - you do a fabulous job!
1 comment
Tim S.Regal
Thank you Lynne, this feedback warms my heart.
Rachielle has been working with my family for over 20 years and is the epitome of loyalty and passion that one can only dream of. It is obvious to everyo... Read more
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Can't wait to get my new bed!
Thanks Rachielle for your professional advice & wonderful friendly service! You knew the best suited mattress to meet my requirements.
1 comment
Tim S.Regal
Thanks very much Chrissy, Rachielle is a star and been with our family business for over 2 decades so she knows her stuff!
Thanks for your kind words of support.
Cheers
Tim
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Excellent customer service
We walked into the Fairfield store and were greeted with a welcoming smile by Rachielle. She is an expert in her field and she helped us to decide on which bed was perfect for us. Her manner was professional, courteous and sincere. Great service is all too rare these days and we just wanted to let the business owner know that Rachielle is a great asset to your company. Well done. We will be recommending your Fairfield store to all our friends.
Thanks again to Rachielle.
1 comment
Tim S.Regal
Amazing review Cinz, I really appreciate you taking time out to honour Rachielle. Rachielle has been involved in our family business for over 23 years and redefines the true meaning of loyalty. Her se... Read more
rvice standards and care for her clients is incredible and we are so proud of her. Thank you for acknowledging her efforts. I am extremely grateful. Cheers Tim.Similar opinion? Write a review on ieatwords.com.au!
Aidah was very helpful in assisting me with choosing the right product for my daughter upgrading to
Aidah was very helpful assisting me in choosing a new queen bed for by 11 year old daughter. I felt the sale allowed me to purchase a better quality mattress that will last her through to adult hood.
1 comment
Tim S.Regal
Wonderful to hear Kylie, Aidah is one of our dynamo's that truly cares about her clients and it is so good to hear how she served and supported you.
Thank you so much for your support.
Cheers
Tim.
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Find out how Regal Sleep Solutions VIC, Fairfield compares to other Furniture Shops
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Great service and knowledge.
Very well informed and knowledgable sales staff, Aidah. Thanks for the great advice, happy with the purchase for our 2.5yo daughter.
1 comment
Tim S.Regal
Thank you Jul,
Aidah is so committed to her clients happiness and this is wonderful to hear.
Cheers
Tim
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Mattress Selection.
Was looking for a good quality mattress in-store that suited my requirements & price. Rachielle was very helpful, pleasant & friendly & assisted me with my choice of mattress. I'm looking fwd to the delivery & hope that I'm very happy with my purchase!
1 comment
Tim S.Regal
Thanks so much for your feedback Danni, we are thrilled you had a terrific experience in store and hopefully when you fall in love with your mattress we can turn that 4 stars into to 5!
Kind regards
Tim
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GP1Melbourne
Great service
I called late one afternoon and the lady spent her time going through various options with me. I went in the next day and another lady had been given all of my details so I didn't have to go over it all again. Very helpful, professional and competitive.
1 comment
Tim S.Regal
Thank you GP1,
We have a team first mandate at Regal. We are so happy that this philosophy has translated into a magnificent experience for you.
Cheers
Tim
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Great surface and fabulous Aussie Made matresses
had fun with Sue choosing our new mattress great service feel like we have been to the three bears cabin
Regal Sleep Solutions Fairfield
Mattress Store
1 comment
Tim S.Regal
Thanks Lynne,
Sue has a wonderful fun nature and I am sure she made the experience wonderful for you.
Thanks for your feedback.... Read more
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Excellent result!
Thank you Rachielle for choosing the right mattress for us and at a very good price.
Your help and product knowledge has made shopping for such an important item so much easier :)
1 comment
Tim S.Regal
Thanks Leah, our team is completely committed to getting you an outstanding result and I'm thrilled we were able to deliver!
Cheers
Tim
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Jennifer DGreater Melbourne (Inner), VIC
- 2 reviews
Super service.
Super service from finding Regal Sleep Solutions online to visiting the store! Thanks to Rachielle for finding us the perfect bed 5✳️
1 comment
Tim S.Regal
Jennifer, this is really lovely of you to say. I know Rachielle will be over the moon. She has been with our company for 20+ years and is our biggest advocate.
Thanks so much for choosing Regal, we value and appreciate your support.
Cheers
Tim
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Find out how Regal Sleep Solutions VIC, Fairfield compares to other Furniture Shops
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KK Esthermelbourne
- 2 reviews
- 2 likes
Best Service!
I called up Rachielle at Regal Sleep in Fairfield, and in no time she helped me choose a suitable mattress, organise delivery and payment. I have no hesitation in recommending Regal S S in Fairfield
Thank you !
1 comment
Tim S.Regal
Thanks so much KK, this is great feedback for Rachielle! She is a a wonderful team member and I know she would have given her full heart towards supporting you!
Thanks again for your wonderful feedback.
Cheers
Tim
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GZacMelbourne
A great night's sleep
We have been using one of your King-size mattresses for over a month now and haven't enjoyed such relaxing sleep in almost 10 years!
We will recommend your company to everyone we know who is looking for a new mattress. Best of all they are made locally and was delivered exactly as promised.
Keep up the good work.
1 comment
Tim S.Regal
Thank you GZac, we are very proud to be an Australian manufacturer and to be supporting the local economy. I really appreciate the glowing review! Thanks so much.
Cheers
Tim
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Mcqna
- 2 reviews
Exceptional customer service
This morning I went into your Fairfield store with the intention of looking at mattresses but buying latter. I had been recommended Regal from my Chiro (who is also a friend). I was greeted by Sue who was wonderful. She was honest, explained everything clearly, found a suitable bed in my price range and applied no buying pressure during the whole process. I walked away having purchased a new mattress.
1 comment
Tim S.Regal
Thanks so much for your amazing feedback! That is terrific to hear!
Cheers!
Tim :)
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Brilliant service, great experience. Very happy
We went to the Fairfield Store and received brilliant service. It was a great experience. Very happy with the service and the price.
1 comment
Tim S.Regal
Thanks so much Nick! We really appreciate your feedback!
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Incompetent staff, rude and not helpful
I've had two experiences with this company and both have been less than adequate. This is the store in Fairfield. Incompetent staff and a rule that means if you buy something, pay your money, take it home and is not what you paid for, go back for a refund. It takes them two weeks to send a cheque out to you! They are more than happy to take your money but it's bloody hard to get it back! Who does refunds by cheque these days? Regal indeed. I'll never be back!
2 comments
Update : My issue has gone to head office to be looked at...looked at? All I am after is a refund and considering I was sold an incorrect product and not what I wanted, a refund is a legal entitelme... Read more
nt. So getting your money back is pretty difficult. Be aware.Tim S.Regal
Hi Briony,
I'm sorry you had an unfavourable experience with Regal. I would like to point out that no other mattress business offers a money back guarantee.
... Read more
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Tim S.Regal
Cheers Derek, that is great to hear. We are very proud about being an Australian manufacturer and we are thrilled you support Australian made.
Cheers
Tim.