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Reviewer Photos & Videos
- VIC, Nunawading
- Verified customer
Simply Awesome!
We have just taken delivery of our brand new Healty Life Plush double mattress, purchased from Regal Sleep Solutions Nunawading; delivery was prompt and on time. We were given excellent service in every way: The sales people were very friendly and patient, and went out of their way to meet our specific needs and requirements in every way possible. It is out great pleasure to fully recomend both service and product. Thank you guys for all your care and support!
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Great Service at Regal Nunawading
Heip was superb, his knowledge on mattresses was great, he answered all our questions and was very thorough to ensure our requirements were met.
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Brilliant customer service . Really understood our needs . Thank you Julie !
We went into store to explore our options . Julie was amazing and took her time to explore exactly what we needed and matched up our needs, within our budget .
August 12th 2017 Update: Fabulous service from start to finish !
Well to follow on from Julia excellent sales . Today we received out beautiful bed . Thank you Jim and Jourdan from demeri transport for delivering so efficiently . They even took our rubbish away too .
1 comment
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Jourdan and Demiri did a great job with delivering our new mattress. Very couteous and helpful.
Jourdan and Demiri were very courteous. Very helpful and friendly. A professional team of delivery men. Eould revommend higjly. Thankyou
1 comment
Tim S.Regal
Wow thanks Lou, every area of the business is very vital to our success. Delivery is the last point of client contact so the standards have to reflect our core values. Thank you for highlighting an ar... Read more
ea we take very seriously. We are obviously on the right track. Cheers Tim.Similar opinion? Write a review on ieatwords.com.au!
Great service
Julia was very helpful and gave us great advice. Thanks so much. She helped us stay on budget too. A great way to shop for beds
1 comment
Tim S.Regal
Lovely to hear Kazjohn,
Julia has been with our business for over 5 years and is truly committed to getting a wonderful sleep outcome for all her clients.
We really appreciate your feedback.... Read more
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Excellent service staff!
Awesome and attentive service from Teghan in store! She answered all our questions and guided us to the right solution. We will have a good night's sleep always from now on! Thanks Teghan!
1 comment
Tim S.Regal
Fantastic Kristel, I am so please Teghan was able to serve you so well! She is studying to be an osteopath and takes her clients spines and sleep health very seriously!
Have a terrific week.
Cheers
Tim,
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Kathy
- 2 reviews
Excellent service.
Fantastic services from Sue, many thanks for taking so much time ensuring I got the best product for my situation! Great bed, very happy.
1 comment
Tim S.Regal
Wonderful to hear Cathy, Sue is a new manager in Cranbourne and to hear that she has gone over and above to care for you is magnificent.
Cheers
Tim.
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Awesome team at regal
Great customer service and very useful knowledge about products. Julia took alot of time to find the correct mattress for me which I greatly appreciate. Would recommend!
1 comment
Tim S.Regal
Brilliant Dave, Julia won the team member of the year at last years Christmas party so it is terrific she is living up to the lofty standards she has set for herself.
Cheers
Tim
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A Whole Family Experience.
Julia at the Nunawading store was fantastic, she new her stuff and genuinely had the customers best interest. They are very helpful and friendly so much so that not only did I purchase a mattress but my grandparents and Aunty did so six months earlier. Couldn't recommend regal staff, the store and the products enough and I know in the distant future they will be my first stop. Thanks Julia from Regal Nunawading.
1 comment
Tim S.Regal
Thank you Bronwyn,
Julia is a Regal superstar and her sole focus is on making clients exceptionally happy.
We are so thrilled that she was able to achieve that with you.... Read more
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Tracey
- 2 reviews
Awesome knowledgeable staff.
Very happy with my visit here yesterday, the staff knew what they were talking about & I walked away excited thinking about my new mattress coming soon..
Thanks.
3 comments
Tim S.Regal
Wonderful to hear Tracey,
We are so happy you are happy.
Enjoy :)... Read more
Had my new mattress now 3wks... Brilliant & I wake up painfree. have suggested friends pop in if they are in the market for a new mattress.
Tim S.Regal
Thanks Tracey, referrals are the lifeblood of our business and it is just so amazing to hear you say this.
From the entire Regal family, thank you :)
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Amazing customer service!!! Melbourne made!!!!!
I went into Regal with literally NO idea what I needed & Julia was so helpful and made it a totally stress-free experience. I not only love my super comfy new mattress but whats even better is that all their beds are Melbourne/Australian made!!!! I strongly recommend anyone who is looking to purchase a new bed/mattress to visit these guys- I don't think you will regret it!!!
2 comments
Tim S.Regal
Fabulous to hear Lori,
Julia always does an amazing job in store and I am very happy she was able to put you at ease on the day.
Our family does make everything right here in Melbourne and it is an ho... Read more
Thank you! I love my bed!!
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Service and Product
Excellent customer server was provided by Julia. Julia's knowledge and suggestions were much appreciated. Looking forward to our new purchase being delivered.
1 comment
Tim S.Regal
Thanks so much David! This kind of positive feedback makes us light up. We strive for excellence everyday. Again we are thrilled to serve you!
Cheers
Tim
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Satisfied! A good night's sleep here we come!
We purchased a mattress and base from here today! Julie (store manager) was fantastic and very knowledgeable! I can highly recommend this store if you are looking to buy a mattress as it is Aussie made and owned. We had several options from which to choose and came away feeling very satisfied with our decision after great customer service.
1 comment
Tim S.Regal
Thank you JoMa,
Wonderful feedback about Julia, it is so nice to get such genuine feedback about our team members.
We are here to serve and support, and are so grateful that you gave us the opportunity to shine.... Read more
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Awesome bed and very well looked after instore
Sleep fitting at Nunawading was very professional with a very knowledgeable sales assistant. The bed we decided on is awesome! Top of the range, but worth every cent.
1 comment
Tim S.Regal
Thanks so much for the positive feedback Chris!
This means the world to us. Have a wonderful sleep :)
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KenjiMelbourne
- 2 reviews
Back pain problem (both myself and my partner) with the exquisite firm queen mattress
I have purchased the regal exquisite firm queen mattress and after a few months my partner started to have back pain problem. The mattress became softer and lack of body support over time. When lying on it my spine is totally curved and recently I started to have back pain as well. We went back to the store in Nunawading store and the store manager said we have made a bad / wrong choice and refused to exchange it. She said to send it back to the factory to firm it up would cost around $400 and no guarantee it will fix the problem. We're really disappointed as we have spent thousand of dollars and we left with a mattress constantly giving us back pain every morning.
Kenji
5 comments
Tim S.Regal
Hi Kenji,
I am terribly sorry for your experience. I would be happy to work through the situation with you and get you a wonderful result. Please call me personally on 0424 599 764 to resolve this ASAP.
... Read more
Thanks Tim, I have received a phone call this morning from one of your team members and sounds promising so far. Will definitely let you know how it goes. Thanks again. Kenji.
Tim S.Regal
Thanks Kenji, please let me know the update. I am here for full support. Cheers
Tim
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Outstanding service
Fantastic service for Sue at the Nunawading store. Highly knowledgable and was able to recommend the right mattress at my budget point.
Would definently recommend to others.
5 Stars!
1 comment
Tim S.Regal
Terrific Peter, what wonderful feedback.
Thank you so much!
Cheers
Tim
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Mattress love!
Loving my mattress! It's super comfy and was reasonably priced! The staff were amazing, very knowledgeable and friendly. I highly recommend this product and place!
1 comment
Tim S.Regal
Thanks Smylie, so very nice of you to say!
Thrilled you are loving your mattress!
Cheers
Tim
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Lea
- 2 reviews
Life changing mattress!
Thank you Regal Sleep Nunawading! Your advice and customer service was A+ from start to finish. After 9 months of NO sleep due to major surgery that went wrong, I was referred to you by my Chiropractor. My new mattress has been LIFE CHANGING!!!! I haven't slept this well in 10 years let alone since my illness and neck and back injuries!!! Julia was so lovely and so helpful when selecting a bed at the showroom. I highly recommend Regal and Julia to anyone who is taking the time to read this!!! The service was outstanding right down to the prompt delivery of our bed (thank you Jim the truck driver ..... outstanding service and timely delivery from him and his partner was just the icing on the cake!)
smile emoticon
1 comment
Tim S.Regal
Wow, this is so incredible to hear Lea. We love changing peoples lives through great sleep and I am so blessed that we can serve and support you.
I will share this with the team.
Cheers
Tim
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- VIC, Nunawading
- Verified customer
Exceptional Customer Service Experience At Regal Sleep Solutions Nunawading Store.
Julia, Store Manager assisted myself in effectively providing me with a quality product to alleviate a sore back & neck.
1 comment
Tim S.Regal
Thanks Cathy,
Julia will be so thrilled to hear this.
Thanks so much for your feedback, it was lovely to hear!... Read more
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Review collected in partnership with Regal
LibbyMelbourne
- 3 reviews
- 1 like
Fantastic
We purchased an ensemble a few weeks ago and it is always hard work choosing a new bed but the service at Nunawading was excellent, Julia spoke to us as people rather than just giving us a big spiel as many of the other stores do. She didn't push us to make a decision and encouraged us to lie on the beds for as long as possible.
Not only was there a sale on but also knowing the mattresses are made locally was very appealing. We were fitted with pillows and she checked our spine alignment while lying on the bed. It was just a lovely environment.
My husband has tried lots of pillows but the one we got there is the best one he has ever had and as a result we are both getting a great nights sleep. We are absolutely rapt.
1 comment
Tim S.Regal
Thanks so much Libby, We are so proud to hear of this result for you.
Julia strives tirelessly to get the best outcome for her clients and it is heartwarming to hear of the success we have had with you.
Cheers
Tim
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Tim S.Regal
Thanks so much Lee and Zoe,
Julie has been with us for over 6 years and embodies the Regal spirit in everything she does.... Read more
I really appreciate your feedback. Cheers Tim