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Regal Sleep Solutions VIC, Richmond (page 2 of 2)
- 2 reviews
Purchased in store. After several trips, with lots of support from staff, we decided on a mattress. We didn't want super hard but we wanted firm with some support. We love the bed base with drawers built in but quickly realised the mattress was too soft. We paid the extra to swap to a firmer mattress. We appreciated the option to do this, despite the cost. Very disappointed to report that even the new mattress is too soft! We flip it and turn it often but already (mattress is about a year old) we have dips in each side of the King mattress wher...
Read moree we sleep. I dont enjoy the mattress, feel in a bit of a hole after about 30 mins in the bed. And turning to my other side feels like a real effort. I had already exchanged one mattress and was desperate not to spend another ($200) plus extra for a different mattress so I kept persevering in the hope that it would grow on me and the trial period came and went It still hasn't grown on me:( We just felt disappoibted as we excitedly saved and bought ourself what we thought was a higher end mattress and have ended up disappointed. regal sleep staff are helpful during the purchasing process but less helpful when you begin to question the mattress. June 27th 2022 Update: Mattresses dip and cause backache-Tried 3 of their mattresses! Customer service is good and in-store they were really helpful. That's we bought decided to buy a Noosa mattress. Exchanged it within the month trial period, paid for the delivery of a second firmer mattress. Tried to stick with that and felt I couldn't ask to swap it as we'd gone past the one month trial period. Like the first mattress, it quickly dipped (we aren't overweight) and I woke up with backache. Just did not like our mattress. Left a review on here as I was genuinely gutted about choosing a Regal mattress and feeling disappointed and uncomfortable. Tim wrote back and swapped out mattress again, this time our third mattress! Was so grateful for this chance to get a good mattress and exchange again, and the exact same thing happened. Our THIRD Regal sleep mattress dipped on both sides, causes backache, takes effort to change positions and flip over. This week I have been unwell and slept in the other room for a week. Slept like a dream, on an old double mattress we have. Slept through the night every night. Went back to the Regal mattress last night and woke up multiple times in the night, in the dips, needing to shift to a new spot on the mattress hoping to get out of a dip, and with backache. Just truly disappointed as we don't have the money to buy a new mattress so just have to soldier on with this one. We do love the base however, that we had made by them. So unfortunately I'd say the only one I haven't tried is their Healthy-life mattress so can't speak for that one but I really wouldn't buy a mattress from Regal again.
As mentioned before, everyone in this company are nothing but helpful and friendly. They have offered to swap our mattress for something firmer (the Exquisite I believe). Having spent hours on their m...
Read moreattresses in the shop, I think their top of the range Healthy Life mattress would be my ultimate choice (surprise surprise!) but it is a different price bracket so it’s only for those who can afford it. Once we’ve arranged our swap and tried the firmer mattress I’ll update here. Am so hoping we don’t have dipping again and no backache upon waking. Am very appreciative of the opportunity to swap again.Unfortunately the exact same thing has happened with our third mattress. Both sides dipped, tossing and turning at night, wake up very achey. So very disappointed. I was ill recently and slept in our ...
Read morespare room for a week on an older mattress and I slept so much better. Slept through the night and woke up ache-free. My only conclusion can be that Regal Sleep mattresses have been a real disappointment for us.
I finally bit the bullet and decided to buy a better quality, and more expensive, bed. I finally accepted how important good sleep is. And what a great decision. I almost can't believe how different my world is. For more than 10 years I've woken up feeling stiff and sore. That has gone. And I am sleeping more deeply and for longer. I cannot recommend the product highly enough. And the process of getting the bed was seamless. Bruce took us through the range, gave us a recommendation and we were away. We needed it on a specific date at a specific time and nothing was too much trouble. A great retail experience which I highly recommend to anyone thinking about a new bed.
My current Regal mattress is being looked at for repair or replacement (very happy that there is a 10-year warranty on that one) and the service and professionalism from Jim and Jourdan in picking up my mattress and dropping off a temporary replacement was great. Arrived exectly when they said they would so there was no standing around and wasting time on my side.
Store experience was poor. Not many options to explore making it pointless to go to the store. Got pillows that weren't even put in a bag. The store was not of any help at all. Mattress Return will make you a good $200 poor. Delivery experience was much worse. Got zero notice for smack in the middle of day delivery. I would not buy anything from them again.. already regretting it.
Hi Phil,
I am so sorry you feel that way.
If there is anything I can do to fix the situation please let me know. My number is 0424 599 764....
Read moreWe have very high standards regarding service and delivery and i am personally devastated you have had this experience and will do everything I can to rectify it. I look forward to hearing from you and fixing this. Cheers Tim.
Find out how Regal Sleep Solutions VIC, Richmond compares to other Furniture Shops
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- 3 reviews
I heave purchased for the team at Regal many times. The products have always been first class and the service outstanding. Delivery was was handled getting advised of a time bracket, being able to trace the order and getting progressively advised how far away the delivery was. Well done Jim and Jourdan from Demiri transport. Thanks to Danny and Toni in the shop, a great experience as always team
Huge news Murray, thank you! We are so grateful to have you as a repeat client and I am thrilled that the service standards from store to delivery were outstanding.
Thanks so much for posting.
Cheers
Tim.
Made the purchase online after visiting a shop. I was able to get it delivered in a couple of days. All members of the team were super helpful and I'll be recommending Regal to my friends
Thanks so much Ross, referral business is the life blood of our organisation and if you can share your experience with friends and family we would be very grateful.
Cheers
Tim
Had great service at Regal Richmond re re mattress advice and bought two king single mattresses and base and two young men that delivered were very courteous and kept me informed on times of arrival- great customer service - bought my double bed complete set 3 years ago from same place
Fantastic to hear Mary, our delivery team is just as important as our mattress fitting specialists in store. If our clients don't have a magnificent experience from beginning to end then we haven't do...
Read morene our job. Thank you so much for your feedback. Cheers TimRelated Articles
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The reason you can trust Regal sleep solutions is that they hire professionals to assist with your purchases. JANINE who works at Richmond VIC store is actually a massage therapist. She knows everything about the bones, posture and comfort. She didn’t try to make a simple sale, according to what the customer wants, but what would be good for me. Janine laid me down on a bed asking to change positions and fitted about 5 pillows to my neck.
I walked into a store being in La La land of a hundred pillows in my head not knowing what I want exa...
Read morectly… looking for “perhaps” a down pillow… Ending up with a completely different thing, two most comfortable pillows ever. Having so much in the market any purchase I make takes me about a week of investigation… and here I go… The most spontaneous confident purchase I made not expecting to buy anything at all. Thank you Janine, you made it so easy!Fantastic new IIona, we are blessed to have Janine on our team. As you know she is a health professional and with her business would refer all her clients to Regal. After they all came back to her as ...
Read morea raving fan she had a calling to join us on a part time basis to drive her mission of helping as many people as she can feel and sleep better. Thanks so much for your feedback. it is wonderful to hear. Cheers Tim
My husband and I went into the Richmond Store on Sunday to look for a bed for our son.
We had the best experience with staff member Patricia (Trish) who took us through everything we needed to know, answered all our questions and was not pushing us to buy something or make a quick decision. She was so lovely and friendly and the whole experience was one of the best sales experiences either my husband or i have had in a long time. We ended up with a lovely King Single bed for our son and really couldn't have been happier with the whole process. Wanted to pass on how happy we were and our thanks to Trish who was just so lovely and helpful.
This is so lovely to hear Kate, thank you. Trish has only recently joined our family business and to hear such a raving fan review about her warms my heart. I know she cares very deeply for her client...
Read mores and it is great to hear that this is being felt at your end. Sincere thanks again. Tim.Find out how Regal Sleep Solutions VIC, Richmond compares to other Furniture Shops
Know better, choose better.
I bought an Indulgence double mattress from Regal. It feels like a medium-firm mattress to me- soft enough for comfort but with good support. I used to wake with back pain after every sleep but with my new mattress I wake without pain every day. It is like a miracle- it has made a huge difference to my back pain and a much better result than i ever expected. It is such a supportive mattress i felt the difference compared to my old one straight away. Also a bonus you can flip the whole mattress over and use both sides. Bruce at Richmond has been...
Read more very helpful and the delivery was on time with great communication. Great quality customer service that is so sorely missing these days from retail. Only slight issue is that it does leave a bit of a dent in the mattress where the heaviest part of my body has been. I have slept in different locations to balance things out but the dent still seems to happen a bit wherever I go. This doesn't seem to be impacting the functioning of the mattress and the factory says this is to be expected while the mattress settles in when I rang to follow up. I would highly recommend this mattress. I am 56 kg and 175 cm tall, side sleeper. Also a bonus it is an Australian made/owned company. Great to know factory is nearby if any problems arise.Hi Amanda,
This is a truly spectacular result. I am so grateful we could assist you in achieving a wonderful nights sleep and help diminish your back pain. Bruce is a fantastic manager who gives his ...
Only shame is that you are not operating in Sydney as my parents would love to buy a mattress from you!
Hi Amanda, I would be honoured to support your parents personally. Please feel free to pass them my personal number 0424 599 764
I can definitely do something to look after them.
Cheers
Tim
Purchased a Regal Exquisite mattress here today and Bruce was most helpful. Walked out with exactly what we needed at a good price.
Fantastic Kate, so grate to hear. Bruce and the Richmond team are so helpful. I am thrilled they looked after you.
Cheers
Tim
I had great assistance from Amy. She helped me check out the beds I was referred to and helped me alot. � very happy as my decision was made up quick. Thank you once again for your kind helpful friendly assistance. �
Thanks Susie G,
Amy is a young go get em dynamo and I am so happy she has stepped up and solved all your sleep issues. We just love getting feedback like this.
Thanks so much....
Find out how Regal Sleep Solutions VIC, Richmond compares to other Furniture Shops
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Fantastic! Go and see Michael and he'll sort you out with a great deal! Excellent customer service, very knowledgable on products.
Thank you so much Scotty, this is terrific feedback and we really appreciate it!
Have a wonderful sleep.
Cheers
Tim.
- 5 reviews
- 13 likes
So here is my experience with RSS. Purchased a Healthy Life Mattress. Mattress was faulty, so they replaced it with a new one in three days. Fabulous. Second mattress much the same after three weeks. Sinking in, no support what so ever, I had to lie in the 'speed hump' to get the support I expected from the whole mattress... And, realistically, for it to feel that pronounced in three weeks is a worry in itself. We did rotate the mattress as asked, but still the same. Organised my refund without a problem. Annoyed at loss of time and slee...
Read morep, but the company stood by its word and offered a refund without any hassle. Then I find out that it takes a couple of weeks for the cheque to be sent out. So not only do I have to wait a couple of weeks, I then receive a cheque that I need to wait a further 3-5 days to clear! Service would have been a four (There's always one little snot you have to deal with, thank goodness it was ever so briefly), but the cheque waiting brings it down to a two. Mattress would have been a 1, but hubby didn't mind it so it's also at a 2. It's my opinion that the height difference between my husband and I (5.3 vs 6.2) played a big part in the way we felt on this mattress. My parents bought a HLM in the plush and are fine with it, both similar height and taller than me. Given they offer the refund, if you're thinking about giving them a try, then go for it. You will be left, around, $200 out of pocket after delivery/admin fees if you choose to get a refund, but if you're taller, it's worth taking the risk. Oh yeah, you also have the option to swap it for a different firmness or a different range altogether.Hi Nat,
Thanks for taking the time to express your concerns with the business. I am glad to hear that we tried our best to give a great night sleep. ...
Read more I am really pleased that both your parents and husband were really happy with us and our mattresses. I would like to offer you a terrific solution: Regal was able to design a mattress for Andrew Bogut and his wife who have a much bigger size difference then you and your partner (5.6 vs 7.2) I am sure we can design something special for you. I would love to invite you to our factory in Noble Park for an exclusive VIP mattress design session.You can view how happy Andrew Bogut an NBA world champion is with his custom HLM mattress at - https://www.facebook.com/RegalSleepSolutions/photos/a.440660216041858.1073741827.223690804405468/440660756041804/?type=1&theater I hope you take me up on this offer - As you have said, we are a company of our word. I have reviewed your conversation with Shannon at our Richmond store, and she said that you will get your cheque back at worst case scenario 2 weeks. Did it end up taking that long? As a family business I feel that your review is quite harsh. Our company has done everything to try and please you and I am sincere in my offer in the VIP mattress design session with you and your partner at our factory. I would appreciate you reconsidering this star rating, as it may affect our business negatively and we rely on positive feedback to continue to grow. Regal employs 70+ Australian workers in both domestic manufacturing and retail, which as I am sure you are aware is tough to compete in a global market. Your support,understanding and hopefully reconsideration of your rating would be appreciated. For further discussion I am available any time to sort this out - 0424 599 764 Kind regards, Tim.
Hi Tim,
Thank you for your reply, but I wouldn't dare think about leaving a customer deprived of a $200 refund cheque for up to two weeks, let alone a $2000 cheque! ...
Read more I can appreciate you're running a family business, but why not refund back onto the credit card I paid with - you would then also be refunded the merch fees from the bank? Also, upon reviewing the phone call you would have heard her first say I would receive the cheque in a couple of weeks. It wasn't until I questioned her about it, in an annoyed/astounded voice, that she said at worst, up to two weeks... So, it could well take a couple of weeks to reach me. The mattress was picked up last Thursday and I haven't yet received the cheque. I will keep you updated on its progress, and if it arrives in a timely manner I may increase my rating. Also, I understand you are trying to put a positive spin on your reply, but please try to avoid freely interpreting my comments. Thank you for the offer of the VIP mattress, but I have already purchased another. I will keep this in mind if the mattress I have purchased does not work out. Please understand that I only included the last few sentences in my review because you are an Australian family business and because I think, for the right people, you would be the great fit. I don't think my review was 'quite harsh', I think it is honest and a true representation of my dealings with your company. While your customer service was great (bar the obvious) I expected a lot more from a mattress with an RRP of over $4000 and it just did not deliver for me. Again, I will let you know when I receive the cheque. Cheers, NatHi Nat,
Thanks for your reply. I was unaware that you still had not received the cheque. I will make that I priority today and fast track it to you....
Read more Thanks for your support. Cheers Tim
- 21 reviews
- 11 likes
Regal Mattresses are the best company for customer service I have ever experienced. I dealt with four exceptional people who all cared a great deal about their product & my happiness with my purchase. Every one of the people I talked to went above & beyond when I told them about an issue I was having with a bed I purchased the previous year. In one week they have fixed the problem & I now have my dream mattress. The Richmond store Manager, person in the head office, the manufacturing floor manager & even the delivery driver were all fantastic. ...
Read moreYou might think I work for them but I don’t, I just give credit when it’s due and I think its important to review the good and the bad. This being the best I have come across. So thanks guys, I love my bed & will tell all my friends and family about you.Wow, thanks Tash. As a director in a family business this is terrific to hear. We absolutely care for all our clients who invest in us and will always do our best to support you in your sleep health j...
Read moreourney! Thanks again for your kind words. Cheers Tim.
Hi Tim, everyone was really fantastic. You can tell it's a family run business & that everyone that works for your company has pride in what they do & really care about their customers. I mentioned th...
Read moree names of the people on the Richmond Regal Sleep Solutions Facebook page but am unable to do so here due to privacy issues. Please thank them from me :)ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jae,
I'm so sorry you are not 100% happy with your mattress. We care deeply about making every client of Regal a Raving Fan and I am certain we can solve this issue for you....
Read morePlease call me personally to arrange a remedy for your mattress and quality of sleep. Cheers Tim Simon - 0424 599 764