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19 questions from our users
Hosein Amiriasked
Hi. I have this heater for two years. But recently, when it's lit, there is a bad smell of smoke. And its light and red light is red. Any ideas?
1 answer
I am hoping the Rinnai rep picks up on this and asks you for more detailed info. I do not like to give out guidance when their could be a serious/dangerous fault involved. The red LED might be its normal operating light that goes from green to red when it is fully running. The smoke smell is the one that concerns me most. Sometimes you might get a slight hint of a smell that usually indicates lack of ventilation as it is an unflued heater. If its more a burn/electrical smell then it might time to get a pro to physically take a look.
Al Sasked
What is the difference between a Rinnai 25 Avenger TR and the Rinnai Avenger Plus?
2 answers
Rinnai A.Rinnai
Thanks for the question Al S, the Avenger 25 Plus has an added electrical element which adds another 2kw of power to the unit, great for a quick heating boost. The plus also offers thermostatic temperature control so you can set the temperature and the unit will turn off when the temperature is reached. For more information on the heater to best suit your need please check our website or our customer care centre.
Sorry for the delayed reply as I do not check my email as often as I should. I was also hoping Rinnai would step up and they did. One thing I did notice is their site covers mostly their top models which makes sense. I believe the Avenger plus is their top of the line for "portables" and the recommended heating area is on their site. For other later models not covered on the Rinnai site, try sites such as Bing Lee and Goodguys as they are still listing some specs for the smaller Avengers and other Rinnai heaters. I could be mistaken but I do believe the regular Avengers has an electronic thermostatic control as well.
Rebeccaasked
Hi, I have had my gas heater for 3 years, bought it brand new. A couple months ago I had the unit serviced. Since then, everytime the heater is turned off after use, a strong gas smell is noticed for approx a minute after. Before it was serviced, I never smelt this gas smell after using it. Curious to know if this is a common thing and whether I should worry about it being dangerous to my family?
No answers
Absasked
Hi i noticed some sort of smell(kerosean) coming out of the heater.
What could be wrong and how would i fix it?
1 answer
Rinnai A.Rinnai
Thanks for the question Abs, we would recommend speaking to our technical help desk on 1300 555 545 and they can run through some troubleshooting with you to resolve the issue.
Bronasked
My rinnai avenger 25 stopped working an wont turn on. Any ideas?
1 answer
Rinnai A.Rinnai
Thanks for the question Bron. Has the heater displayed an error code? This will give us a better idea of what may be wrong. Alternatively you can call our technical help desk on 1300 555 545 and they can troubleshoot with you.
Abhiasked
Hi, what is difference between these 2 models natural gas heater---rinnai avenger 25 and rinnai avenger 25 plus? Also how much area can they both cover. Need to understand which one will be good for me. Thanks
1 answer
Rinnai A.Rinnai
Thanks for the question Abhi, the main difference between the 2 heaters is the Avenger 25 plus has an electric element which can boost the heating output for the heater and it is also thermostatically controlled. Coverage will depend on a number of factors and we would recommend using our heater selector on the Rinnai Australia website which will calculate the best heater for your use.
Stephasked
Hi i recently had my rinnai avenger 25 changed to lpg it worked fine for a few weeks now every now and a gain when it is going i smell gas very strong coming out of the heater have had to turn it off it gets that strong do u know if the conversion would have any think to do with this please?
No answers
Aaron Lasked
Hi
My heater reads 2-3 C above the acryall room temp. Is there a fix? Replacement thermostat or maybe increasing wire then to thermostat bulb?
No answers
Jlo76asked
I just purchased the Rinnai Avenger 25. We jave 2 Gas Bottles outside the home. I jave a large living area leading to the front entryway and main bedroom. We had the heater on tonight for an hour, we got headaches and when we came from the outer rooms we noticed a smell. Not rotten like gas but... like the smell of a lighter perhaps? We opened the doors and windows and it cleared. This is the first heater use and first time using gas bottles (fitted outside of home). Is this a new heater smell? The heater is well ventilated from wall and sides as suggested in manual.
7 answers
Hi Jlo76. Did you purchase a natural gas heater, when actually you have LPG? Heaters are different for natural gas and LPG, they can also be converted by a professional.
Hi Kez
I bought from Bing Lee locally who said they sell a lot here in Armidale - no gas line all bottles. I could ask them again.
Yeah it seems your model number is for a natural gas heater, you definitely need an LPG one, apparently you can get conversion kits too. But considering it’s new I’d take it back. Good luck with it!
dan848asked
I have moved from NSW to SA with an Avenger 25 (converted to LPG). I have now discovered that in SA portable gas heaters putting out more than 18MJ must be flued. Any such thing as a flue kit?
No answers
Lisaasked
Hi, we have the avenger 25 natural gas model and have recently moved to a new house which runs on LPG gas cylinders. Do we need to do anything to the heater? It connects as normal to the new house gas points? many thanks,
Lisa
2 answers
Yes, the heater must have the LPG kit fitted (by a professional service agent).
Rinnai A.Rinnai
Thanks for the question Lisa, the previous poster is correct, the heater will require conversion to be able to use it on LPG. The kit can be ordered at any Rinnai stockist.
JRGasked
Takes to long to heat room it use to speed up when on high and heat house quick and cycle off now it justs runs non stop. Any ideas?
1 answer
Rinnai A.Rinnai
Thanks for the question JRG, if the heater hasn't been serviced in the last 2 years we would recommend this as a first step, as there might be a build up of dust and debris affeting the running of the unit.
Nick-Pasked
I have heard that unflued gas heaters produce carbon monoxide and etc gas. Has anyone noticed any issue with air or breathing problems? No one in our home has asthma or any allergy just so you know before answering my question.
2 answers
Natural combustion produces gases. In particular carbon monoxide and nitrogen dioxide that can affect your health. Other household sources are an open fire and gas cooking. Just make sure you have fresh air coming in to the room and don't use it in a bedroom or a small room with the door shut. It also produces moisture so if you have a condensation issue, an unflued gas heater may make it worse. The answer is ventilation.
Its true, but I have not noticed anything yet. I have been using it for 1 month and I run it on Auto mode at Night and Early Morning. It is required to put it in the living room or open spaced areas and keep some ventilation as per their guidelines. so that Fresh Oxygyn is getting replaced by any gas its producing and as per australian standard it should be ok to use with its producing very minimal Carbon Monoxide to cause breathing issues.
Steveasked
After ignition heater starts as normal. Then makes a continuous ticking noise after about 30 seconds. Any idea what this may be?
2 answers
Does it also make a similar noise when you turn it off, while the fan is blowing cold? If so, it could simply be the sound of heat expansion of the internals of the heater - perfectly ok in this case.
Rinnai A.Rinnai
Thanks for the question Steve, it is normal for their to be expansion noises when the heater is first switched on (and similar contraction noises when switched off). If the noise fails to stop after this time a service call may be required.
mickeydeanqasked
We have a Rinnai Avenger 25. It "ticks" to start but will not ignite and these is a strong gas smell. There are no error code displayed so we do not know what is wrong with it?
3 answers
Strongly suggests to me that it has a fault in the ignition system, I'd switch it off immediately, * stop using it * and get it repaired - if it is still under warranty, return it to the store for repair.
Oh and don't forget that, just because their warranty document might say other parts are only covered for one year, your legal rights MAY mean that you still entitled to a repair even if you've owned it for longer - do some research and check your consumer rights.
Definitely sounds the igniter isn't working.
Rinnai A.Rinnai
Thanks for the question Mickeydeanq. It does sound like there is an issue with the ignition for the heater. We would recommend a service call to diagnose and repair the heater. The Avenger heater has a 5 year parts and labour warranty and a service job can be booked through our 1st Care Department on 1300 555 565 option 2 for service.
Senasked
Why this model not available in Victoria?
2 answers
Sen, I believe Vic have tougher rules on unflued gas heaters maybe you can only buy to replace an existing unflued heater, but new installs i think require a flued heater. If its the Avenger 25 Plus you are looking at then its unflued and its still available in NSW. I think unflued with high emissions like the avenger should be banned nationally due to the hazard of the gaseous smell the LPG model it emits back into the house. It gets an emissions rating 3.5 stars out of 6.0, so I guess thats about 58% good and 42% bad for you. I had one in NSW and sold it and put in split aircon due to the smell and lack of assistance from Rinnai. The laws in NSW are loose so I guess Rinnai sell more in NSW BUT take my advice steer clear of unflued heaters, the smell is a health risk, its the same reason schools have replaced all their unflued heaters, JB
Rinnai A.Rinnai
Thanks for the question Sen. In Victoria in 2009 there were changes to the Gas Safety Regulations which state a person cannot install any flueless heater as a new installation in residential premises this included not being able to install a new bayonet connection for a flueless heater. You can replace an existing flueless space heater provided the heater meets certain requirements. They are:
* The heater being replaced, and its replacement, operates on Liquefied Petroleum Gas (LPG);
*The emission of oxides of nitrogen from the new heater does not exceed 2.5 ng/J; and,
*The carbon monoxide/carbon dioxide ratio of the new heater does not exceed 0.002.
The Avenger heaters are designed with Oxygen depletion sensors so if the oxygen level in the room drops below a pre-set limit, the device cuts the gas supply to the heater. It is important to follow the manufacturers instructions for minimum ventilation for any unflued heater.
Cuddlesasked
Have cleaned both rear filters but filter light still flashing. How do you clean the front filter where air leaves the appliance? This appears dirty.
1 answer
Rinnai A.Rinnai
Thanks for the question Cuddles, has the heater been serviced recently? We do recommend servicing of any gas appliance every 2 years as there are areas of the heater that are not accessible without a dismantling the heater. The filters do restrict the majority of dust etc, there are materials that still pass through the filter and deposit in the internal area of the heater.
happy shopperasked
Hi I have two avenger 25 and am super happy. I could however do with a longer hose. Where is the best place to purchase just the hose from? - I have googled but nothing seems to come up for the hose alone. Thanks
Pang Gunawanasked
Just about to use the rinnai avenger (have been using it for 5 years
just suddenly it says " lock "
PLease adviise to unlock?
Thanks
Pang
1 answer
Rinnai A.Rinnai
Thank you for your enquiry.
From your description it sounds like the lock function on the heater has been activated.
To deactivate the Lock function press both the Up and Down buttons simultaneously for 3 seconds. The Lock indicator will go out to show that the Lock function is no longer active. The Lock function can be deactivated at any time in this manner.
Our customer contact centre an be contacted on 1300 555 545 if you require further assistance.
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