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Rinnai HSNRQ70B (7.0kW) Questions & Answers
4 questions from our users
Andrewasked
Hello, we are thinking about buying two HSNRQ70B from Harvey Norman, just reading the reviews there are some horrid reviews. Is it correct if there is a warranty issue the purchaser is charged a call out fee by a technician and might be waiting months for the unit to be fixed.
2 answers
I have no idea. But the company who sold you the unit usually is responsible for working with their supplier on warranty issues. Why not direct your question to the department of fair trade. I have the same issue with my solar panels. I have to pay travel $300 to get their technician out to replace a panel. I paid $66 in power this term....and my aircon goes all day and is usually turned off at 6pm.
Rinnai A.Rinnai
Hi Andrew,
Thank you for your question.
Rinnai Australia manufactures and distributes a broad range of home comfort products. Our brands include Rinnai, Brivis, APAC and Polo.
Our products are renowned for their quality and reliability, but in the unlikely event you wish to make a Product Warranty claim please refer to our website for full service warranty terms and conditions following the link provided - https://www.rinnai.com.au/support-resources/online-service-booking/
Thanks,
Rinnai Australia
Sue Casked
My 6mth old unit is suddenly not heating well. Air coming out is now only mildly warm but barely making a difference to house temperature . Previously warmed house well. Setting higher temp doesn’t make any difference. Fan is blowing but like a mild cool breeze. Set heating temp at 26 Room ran all night room temp only at 15 is only about 20sqm space.
1 answer
Rinnai A.Rinnai
Thanks for the question Sue C, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3.
Thanks,
Rinnai Australia
Daveasked
Hi Rinnai,
A bit of an electrical question regarding this unit. Just curious if your 7kw Q series air con unit would require 15 amp wiring? Or can it be done with the standard 10amp wiring?
Thanks,
Dave
No answers
Steven Pasked
How did you do the update? I have a 7kw and a Samsung phone and cant get wifi to connect either its doing my head in...
3 answers
You need a friend or family member with an iPhone. They'll need to use the app on their phone to set it up. Once they've done that for your aircon it should immediately appear on all your Android devices.
Hi Steven
Once I downloaded the app put the air con on my WiFi pretty much found the air con straight away. I do have an iPhone but the app did it well. I also printed the info about how to do this and scanning the info code did it all for me. Hope this helps.
I love it. The air con is so quiet now that we have it going.
Cheers
Michelle
Rinnai A.Rinnai
Hi Steven,
Thanks for your enquiry. We do have a technical helpdesk (which is a free service), who can be contacted on 1300 555 545 and select option 3. We're also happy to forward your details onto [email protected] (mentioning this review, along with your contact details), where one of our customer representatives will contact you shortly.
Thanks, Rinnai Australia.
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