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MADELEINESouth East Queensland, QLD
Timely response
Our washing machine needed parts. We were informed on the timing of this. The repair man came very promptly - in the evening - as soon as the parts arrived.
The good manner of the servicemen and their respect for our domestic space was appreciated.
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Feeling used and abused
I would like to advise every one using this service that the owner is very arrogant in his manner, not customer focused at all.
I was quoted $198.00 for first visit plus the cost of parts if any are required, which I agreed . The tech arrived had excellent people skills and kept me advised of what was what as he worked, he was a good bloke. He advised that there was a return valve that needed replacing but it was not vital. About two hours after I received a call from the owner advising me that the return valve was vital and he could source...Read more
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Anna-Marie C.South East Queensland, QLD
Rude arrogant and very expensive
My husband rang yesterday about fixing my washer. The guy hung up initially without explanation. Thinking call dropped out my husband called back, the guy said “are you still on speaker, I hate speaker so I hung up” then went on a rant how he hates people calling him on speaker. When he eventually stopped his rates were 50% higher than anyone else we called. If he is that rude and arrogant on the phone do not have him in your house. I see other reviews similar to mine. DO NOT USE HIM clearly he does not want the business.
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JohnSouth East Queensland, QLD
Owner wants to fight you
Called this company to query why they are called "Same day appliance repairs" when it took them a week to complete the job...
Charging $198 call out fee is absolutely ridiculous then charging again to fix the job.
Told me it was a specialised part from Europe, when it was a thermostat for a cheap oven.
The man on the phone (presumably the same guy who has abused everyone else) was incomprehensibly rude and arrogant, and mentioned several times that anyone presuming they could complete repairs on the same day was a complete idiot.
The conversa...Read more
tion got quite heated after constant swearing at me and got to the point where he said if i had a problem, to meet him at 963 Stanley street, East Brisbane after work at 7pm. Googled the address and it was the Chinese Kung Fu Academy in East Brisbane. This company is an absolute joke.Similar opinion? Write a review on ieatwords.com.au!
Ken
- 2 reviews
Should have read previous reviews first
Our Miele dishwasher was tripping the CB and I was unfortunate enough to have chosen this company to repair it. When I called, the owner was very abrupt and continually talked over me. When I tried to explain what the machine was doing he said he doesn’t need my help to repair it because his technician would sort it out and he doesn’t care what I think is the problem. I could go on about his bad behaviour but won’t other than to say this guy needs a course in public relations and just plain good manners, I’m surprised he is still in business....Read more
His technician was prompt and pleasant but could not pin point the problem and said it could one of three things and it would be trial and error, read expensive to repair. Needless to say I will never use this company again.Similar opinion? Write a review on ieatwords.com.au!
Michael T.South East Queensland, QLD
Rude and unhelpful
Before I could finish explaining the problem I got told it was worn seals and I needed a new washing machine. Problem has nothing to do with seals. He was rude, unhelpful, abrupt and therefore useless.
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SueSouth East Queensland, QLD
Poor customer service
Robbers,rude and arrogant. We had a repair man come to check machine. He said it needed a new control panel. We paid $189, for the test of the panel. We were told someone else would come back that afternoon with a new electronic panel and no show. After w/ e still did not hear anything. We rang them and copped a rude arrogant man who said I won't do your job now. Never use this company. Needs to educate himself on customer service.
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Von
- 2 reviews
Rude and offensive
Tried to explain - constantly interrupted. Repeated question to add more detail " I have already told you now this is the second time" Having a bad day? "No busy". "Think about what you want and call us back".
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Marc W.South East Queensland, QLD
- 3 reviews
Great service, living up to their name.
Great service. Got our washing machine going on Sunday, bring honest the factory reset might not be the final resolution. In two weeks they came back, no questions asked, found the problem, got in the required part and fitted it today. Prompt, honest and friendly service, recommend any day!
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terry trevorSouth East Queensland, QLD
Being robbed !!!
Needed help with a fridge problem .The warning sound was constant, even when the doors were closed.I could not find a local tradesman that could come on the day . I rang this place and was told that for $220.00, the fridge would be fixed ..NO matter how long it took..The repair man arrived 1.5 hours after the time I was told .. this was 3 days ago, and the fridge is still not fixed ..The repairman thought it was the light-switch !!!! I was quoted $149.00 for the switch. On enquiring, I found the switch price to be $26.00. I have been a victim of thieft !!! I foolishly paid the $220.00. This firm should not be allowed to continue to steal money from people !!! Never deal with these thieves !!!!
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TinaSouth East Queensland, QLD
- Verified customer
Great service great price
I’ll definitely recommend these guys. The repairman came around two hours after I called. Very professional and helpful. Fix my washing machine in no time. On time and no call out fees. Just flat rate. Can’t beat their price where.
Than you guys
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andySouth East Queensland, QLD
Bad Service - No Stars
Got these people out to repair a dryer. Technician got here and had no idea what was wrong. Pressed the reset button and told me the dryer wasn't meant to heat up. Rang and complained and the bloke told me he didn't want to send someone else to fix it. Rude to me on the phone like it was my fault. Paid $198 to be abused. Eventually refunded me. Go to another repair service don't use these people.
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Iain K.South East Queensland, QLD
- 2 reviews
Never again
I was in desperate need of a weekend dishwasher repair and gave these guys a call. $220 to come out seemed a bit expensive but I was told that I would not have any further labour charges and would only pay for parts.
The technician diagnosed that I needed a new circuit board and that he would return the next day around 10am with one. He told me I wouldn’t need to pay anything except for the part so maybe the $220 I just paid him wasn’t so bad.
At 12 the next day I called the technician to see where he was (I couldn’t find where I’d written the...Read more
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Unhappy CustomerSouth East Queensland, QLD
Disgusting Customer Service - Rude and Dismissive
Pump replaced in my dishwasher 5 months ago. Dishwasher not draining again. Technician came out and had no idea, had to phone and speak to someone (in another language). Said he fixed it - was blocked with food so therefore not under warranty. Paid another service fee and he left. 5 minutes later the machine was showing the same error code. Technician came back and after another phone call said it would be another part. The owner phoned the next day and said they would install for cost $199.00 but when I said I wasn't proceeding as I didn't ...Read more
believe that to be the problem (apparently that is all it can be) the owner said well I could do it for $176.00 if you change your mind. Told him I had already paid two large amounts to which he replied I'm well aware. So rude and dismissive. No customer service at all. Never use this company.Similar opinion? Write a review on ieatwords.com.au!
Mark L.South East Queensland, QLD
Serviceman great Owner is a Nutter
Job finished, told the serviceman I didn't have the funds on me, untill tomorrow. Owner instructed the serviceman to uninstall the part . Said I don't trust you, stay away from this guy.
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Gerald ShehadieSouth East Queensland, QLD
Bosch Refrigerator
I bought a Bosch side by side refrigerator which ran ok for six years. Since then I have spent nearly $2000 on repairs, all under the auspices of Same Day Appliance Repairs. When it finally died from what I was told is a known fault they assisted in my attempting to get recompense from Bosch.
John has been unfailingly helpful in all aspects of this and largely thanks to his encouragement I achieved a satisfactory outcome.
Thanks John and his contractor, Tim the Fridgie.
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llwiggab
- 3 reviews
- Verified customer
came out and fixed the issue on the same day vs competitor who came out without parts
Same Day Appliance Repairs are very effective and actually come out on the same day you call them! They also tested the actual water flow pressure of the tap connected to the washing machine, which was not done by the competitor and advised me how to fix the water flow problem. They also offer a two-year warranty.
I made the mistake to call a competitor who came out, charged me an hour's labour for a 20 minute look, didn't carry the replacement part, had to order it in, and then wanted to make me pay another call-out fee and another hour's labour plus the cost of the part and shipping of the part.
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JennieP
- 3 reviews
Quick to respond. Professional serviceman went above and beyond
Extremely grateful for the quick service. The serviceman was professional and went above and beyond what l expected. Every person l spoke with was (mindful of my distress) very kind and helpful. Charges were quite reasonable for a 7pm call out.
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SuePenSouth East Queensland, QLD
Wonderful service
Nothing worse than your fridge going on the blink on a weekend. Rescued by Same Day Appliance repairs. The young gentleman who came out was very clever in diagnosing the problem and amazingly had a spare part (defrost timer) in his vehicle.
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Moe M.South East Queensland, QLD
Highly Recommend
Contacted Same Day Appliance Repairs at 1:15pm. Serviceman Dan arrived at 2:03pm. Dan was very professional, articulate and took the time to explain the problem. Will use again. Absolute Professionals.
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