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Smart Watches / Fitness Trackers Buying Guide
Our buying guide will explain which type of smart watch / fitness tracker would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
BonnieSouth East Queensland, QLD
- 6 reviews
Everything I needed
I love this watch for work, I get all my notifications. But that not even what this watch is built for it has so many features for health stress, and now games love this watch
Purchased in September 2021 at Samsung for A$499.00.
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Vikas CAU
- 3 reviews
- Galaxy Watch 42mm Bluetooth
- Verified purchase
This is the worst we had
Watch played up after few months we had. Repaired 3 times and finally after we had no patience left, we raised it with next level.
That VOC lady offered replacement and after asking for refund she said that she will have to do paperwork and more time consuming but left on My wife to decide. She asked for refund to which she she refused and bluntly said we only have an option or replacement. I knew that she is doing all this to do less work which se mentioned before. We still have the watch sealed pack as we lodged the complaint with ACCC and other relevant body.
Purchased in January 2021 at Harvey Norman Retail Stores for A$445.00.
1 comment
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Amber W.Sydney, NSW
- 6 reviews
Very useful on the go.
My partner brought me a galaxy watch for our anniversary & I love it. Very good functionality, especially when your on the go. I can leave my phone in my bag, etc. & still receive notifications and calls through my watch. Also a good motivator for exercise with the tracking features. I can honestly say I have done more walking since getting the watch.
Purchased in January 2021 at Harvey Norman for A$400.00.
1 comment
MickSamsung
This is what we like to hear! We’re glad to hear you’re enjoying your Galaxy Watch and thank you for leaving your positive feedback :)
We’ll be passing your feedback on internally but if you have any... Read more
questions, you can reach out to us through Product Reviews Private messages or via Facebook messenger - please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Galaxy Watch 42mm Bluetooth compares to other Smart Watches / Fitness Trackers
Know better, choose better.
RubyMetropolitan Adelaide, SA
- 3 reviews
Watch still playing up after been sent for repair twice and been sent back with confidence. Worst every SAMSUNG
Took 6 hours to charge the batter and just after overnight it was 10% in the morning (sitting on shelf with no apps or anything on). Button plays up as before.
Purchased for A$499.00.
2 comments
KathSamsung
Sorry to hear of the charging issues you are currently experiencing with your Samsung Galaxy Watch, Ruby. I understand that you have previously booked your watch in for repair however, from what you h... Read more
ave described, it would be best to visit your nearest Samsung service centre with both your watch and charger to get a member of our team to look further into this for you. You can find your nearest authorised service centre via the link below: https://www.samsung.com/au/support/service-centre/Hi Kath. Thanks for your message. We are also going to lodge a complaint with ACCC today. I know it may seems very easy normal and everyay thing for you that anyone who have visited the samsung stire ... Read more
for repair 3 times in less than 2 months is ok, but as a consumer it shows the product is faulty. Wull get back once i will hear from ACCCSimilar opinion? Write a review on ieatwords.com.au!
- Galaxy Watch 42mm Bluetooth
- Verified purchase
Very disappointed........
Purchased because the reviews and Samsung Product Review said it was Waterproof and was good for general swimming along with the other heath apps and general design.
Used for swimming in a pool and the sea.
However on my last pool swim I noticed the battery had died and the watch turned off. Obviously still in the pool as I normally did I tried to expel the water as per instructions, still in the pool.
After I tried to charge the watch but it would not do anything.
I sent it to a service centre who said it was irrepairable and was water clogged...Read more
Purchased in April 2021 for A$350.00.
3 comments
KathSamsung
Hi Tracy. Sorry to hear that this was your experience with your Samsung Galaxy Watch. I understand that you may have bought this from our subsidiary overseas and as such, I would recommend contacting ... Read more
the team for further support! https://www.samsung.com/uk/support/contact/Hi Kath. This Product Was purchased from Turkey. I have tried The Turkish Branch and The UK branch with no sucess. I must say this is The worse experience with Samsung I have ever had. My son who buys... Read more
Samsung Products also Said he has never known it he always had Good experiences with Products that needed returning. Thank you. TracyMickSamsung
I’m sorry to hear that the relevant Samsung Subsidiary was unable to assist Tracy and as much as we would like to help, it would be best to continue this discussion with the subsidiary that assed your... Read more
device as they would be better able to assist in this instance. I do apologise for not being able to assist further with this Tracey but feel free to reach out to us for any Australia Samsung devices as we would be more than happy to assist.Similar opinion? Write a review on ieatwords.com.au!
DawnGreater Melbourne (Inner), VIC
- 2 reviews
Amazing
From reminding me to walk more, tracking my sleep and receiving msg on the go and calls on the go. I can see with flick what I have missed out on, reminds me of events really loving the Samsung watch
Purchased in January 2021 at JB Hi-Fi Retail Stores for A$500.00.
1 comment
KathSamsung
Fantastic to hear you are enjoying your Samsung Galaxy Watch, Dawn. We really appreciate the time spent to give us your perspective on this product and your feedback will be forwarded on to the team. ... Read more
If you have any enquiries, please don't hesitate to reach out to us via private message :)Similar opinion? Write a review on ieatwords.com.au!
Goutham K.Greater Melbourne (Metropolitan), VIC
- 6 reviews
- Galaxy Watch 42mm Bluetooth
- Verified purchase
Good Smartwatch which does all the basic things we need.
This is my First Smartwatch. It's pretty decent it does all the basic stuff like counting steps, heart rate monitor, and sleep tracking. In my opinion sleep tracking is not the best compared to Fitbit fitness trackers. Overall it's good for its price range.
Purchased in November 2021 at Officeworks for A$299.00.
1 comment
KathSamsung
Great to hear you are currently enjoying your Samsung Galaxy Watch, Goutham. We appreciate the time spent to give us your perspective on this and your feedback will be forwarded to the team, so that w... Read more
e can continue to further improve on our products and services. If you have any enquiries, please don't hesitate to reach out to us via private message!Similar opinion? Write a review on ieatwords.com.au!
reach1973
- 2 reviews
Samsung galaxy watch
Love my galaxy watch. We all have 1 in family so 3 here. Keeps motavation going to get steps done and floors . Never had a problem with any of ours
1 comment
KathSamsung
Glad to hear you are currently loving your Samsung Galaxy Watch! Your feedback is greatly appreciated and will be forwarded to the team. Should you have any enquiries, please don't hesitate to send us a private message.
Kath
Samsung AU
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keren2Greater Melbourne (Metropolitan), VIC
Terrible
Got the watch as a gift first few months it was accurate ( laps, heart rate etc) I actuallytoldfriends how great it was. Then it overheated took it back and it was supposedly fixed new motherboard and battery,took it home to find that it wouldn't swipe and the buttons didn't work took it back again, it was supposedly fixed.
Once again picked it up, used it to find that while I was swimming I was walking at the same time, again back to Samsung. I asked for an exchange apparently their head office decides on those decisions so they fixed it again...Read more
Purchased in May 2021 at Samsung Physical store for A$399.00.
3 comments
KathSamsung
Hi Keren2. Sorry to hear of the experiences you've had with us so far and I would like to look further into this for you. If you would like me to do so, please send us a private message.
Kath
Samsung AU
Received my watch back again to be told with an email that it has been fixed and been given the report that it is working within manufactures specifications. So within the manufactures specifications ... Read more
the watch obviously gets stuck on Samsung pay and drain your battery. This watch contionously is returned as it is obviously faulty however Samsung does not offer exchanges on their products and take a week to return private messages due to this I have had to contact consumer affairs and yet again return the watchKathSamsung
Hi Keren, I have replied to your private message regarding the above. If you could check your inbox, it would be greatly appreciated.
Kath
Samsung AU
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Find out how Samsung Galaxy Watch 42mm Bluetooth compares to other Smart Watches / Fitness Trackers
Know better, choose better.
Swet H.Sydney, NSW
- 4 reviews
Best gift for me
I never wanted to buy a smart watch because I thought it was just useless. Until I decided to buy myself the samsung watch which I cant live without everyday anymore. The best opyion I.lik is that I can read FB messages on my watch without appearing thag Ive already read it online. haha
Purchased in August 2021 at JB Hi-Fi for A$499.00.
1 comment
MickSamsung
This is what we like to hear! Were glad to hear youre enjoying your Watch and thank you for leaving your positive feedback :)
If you have any questions, you can also reach out via Facebook- please en... Read more
sure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
Very bad battery life etc...
This is probably the worst rip of product on the market, and I too like JinkyG below, have the same issues. I have already taken it to a service centre, which they had it for approximately 2 hours i would think and said they could not re-produce the overheating or battery draining. I now have to take more time off work to go back to get it looked at again - it's hard to get to Fountain Gate for me, and probably to be told the same thing. This time I have taken photos of the draining battery and overheating. I lose OVER 50% battery overnight when in nightime mode, which I would have thought wouldn't use any. If I don't get this REPLACED I will be seeking legal advice.
Purchased in October 2021 at Optus for A$600.00.
1 comment
KathSamsung
Hi Jeanette. I do apologise for the experience you have had with us so far, given the description of the issue you are experiencing, I would recommend submitting your device for an assessment by a tec... Read more
hnician. If visiting a Samsung service centre is too inconvenient for you, you also have the option to send your device via AusPost. For more information, please follow the link below: https://cybersvc2.samsungcsportal.com:83/samsungcare/au/index_m?dpFlag=YSimilar opinion? Write a review on ieatwords.com.au!
ChipsSydney, NSW
- 14 reviews
- Galaxy Watch 42mm Bluetooth
- Verified purchase
Stylish watch
Love how light it is and how I can upload my photos as watchfaces. Battery last all done which is great, sometimes it doesn't sync with the phone when it rings it only notifies me a minute later that l have missed a call. Good step tracker. All in all its alright but not worth the price tag.
Purchased in May 2021 at JB Hi-Fi Online Store for A$499.00.
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JaneSydney, NSW
- 2 reviews
- 1 like
Awesome
Couldn't be happier with this watch. New face everyday feels like a new watch. The voice call quality is excellent. Battery life has been short...but I expect that to improve once the novelty factor wears off
Purchased in September 2021.
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crippsprincessAU
- 11 reviews
Average watch
I bought mine in nov 2018. Had it for 9 months, very good at the start, loved it. But then slowly dropped off, memory getting low, not that i downloaded apps to it, cailbre was off, randomly start talking to me, screen didnt turn on or flash when i wanted it to. Wore it swimming twice then it started to get worse. Samsung pay didnt work, stop syncing to my phone. Was becoming a nightmare. Sound started to distort. Decided to get rid of it. Wasnt worth what i paid for it $500
Purchased in November 2021 at JB Hifi Home for A$500.00.
1 comment
AdaSamsung
Hi, we're sorry to hear that you have been experiencing difficulties with your Galaxy Watch. We recommend taking your device to the nearest service centre so we can take a look at this for you.
Reme... Read more
mber, all visits require a booking - you can make yours via the link below:Similar opinion? Write a review on ieatwords.com.au!
Jinky G.
- 2 reviews
Battery life is rubbish as well as the resolution from Samsung VOC
My husband gave this to me as a birthday present. The first 2 weeks I had the watch, it was perfect. Enter the 3rd week, I was at work, it drained my battery within 3.5 hours of use at work. And I noticed that it keeps on vibrating intermittently (atleast twice an hour) to let me know that the battery life is draining then the watch itself felt hot hence I removed it. The following week (by this time, I had the watch for 30 days), sent it to Samsung pop up booth at Fountain Gate. They sent it for repair and after 4 working days I was contacted...Read more
and told that they didn't find anything wrong with the watch itself. Reluctantly I took the watch back on the 10/07/19. The following day, darined the battery within 6 hours and the gadget felt hot again when it was down to 15% battery life and I had to enable the power saving mode. The 2nd day, battery life only lasted tops 5 hours. I also noticed that from 6:35 am with 100% battery life, by 8:10 am, the battery was down to 82% . Shocking, I know. So much for there's nothing wrong with my watch at all. 2 days after I got it back, it was sent back again for repair. This time the staff has escalated it to their ??VOC. The watch was re sent back to Samsung pop up booth on the 12/07 in the evening. I received a phone call from their Sydney office today 17/07, again, as per their words, NOTHING IS WRONG WITH THE BATTERY after their intensive testing . And the resolution I have is to take their piece of rubbish back and they will give me some form of a log in record so that if it did the same crap again, I should call their tech team and troubleshoot the junk myself!!! I have turned off notifications from apps, no 3rd party apps was downloaded on my watch. Whatever apps they have installed was the one I have there. I don't even use the watch to call as my phone always stays in my locker at work and bluetooth doesn't allow me to receive anything if the 2 gadgets ( watch and phone are over certain meters apart). Even their representative from their Samsung booth told me that I do not have any apps in the background that could drain my battery that fast! I am so disappointed. I have not received the gadget back yet but the guy from their booth told me he will run some test when he gets it back hopefully tomorrow. I will keep you up to date as to how will I go with this saga. I don't want any refund, I want the product just not the same watch because I think it is a dud piece of watch. It is 6 weeks old, not like I had it for a year!!!Purchased in May 2021.
3 comments
AdaSamsung
Hi Jinky, we're sorry to hear of the inconveniences this may have caused. We understand that your device is currently at one of our service centres. If you would like for the Social Team to look into ... Read more
this as well, would you be able to provide us with your reference number and contact details via the link below? Please ensure to copy and paste your product review in a private message to us.On the 7/8, Samsung told me for the third time that they found no fault with the watch. I am extremely not happy and lodge a complaint thru ACCC. You should hear from them soon. Your company has was... Read more
ted 5 weeks of my time!!! I don't want your product anymore.A follow up with my case. On 16/8, a ? manager from Samsung named Richard called and stated that he was made aware of my ongoing issue and his team was waiting for the 3 days worth of video recordings... Read more
I sent their technical team regarding quick battery drain (mind you, it was sent to their technical team I believe on 5/8 or earlier) and on the 7/8 I received a letter from their VOC that since they found no defect on the watch, under Australia consumer law and as per their policy, I am not entitled a replacement. On 16/8, Richard from Samsung called me back and informed me that they (FINALLY) will replace the product with a new one. No explanation on how they changed their mind. By this time, to be honest I just didn't care. I just did not want to deal with them so just surprised that they decided to replace the dodgy product. I have received the replacement watch on the 20/08 (and I have retracted my ACCC complaint against them) and so far the watch is working fine. I have it now for 2 weeks so hopefully it does not have the same problem when I enter the 3rd week of using it. I went back to Samsung studio at Fountain Gate and thank Damon massively as he was the only person that listened to me and treated me with respect. As to their customer survey, I gave them a very negative feedback. Their customer service person called me yesterday and I have voiced out my absolute frustration and disgust as to how Samsung has handled my case. Eventhough I am using the Samsung Galaxy Watch now, if any of you are thinking of buying it, I highly discouraged you. As I have read a lot of bad reviews about its poor battery make. And God forbid that you have an issue with it, you will be treated poorly by Samsung managers. This is the last product I will have with Samsung...NEVER AGAIN!!!Similar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Galaxy Watch 42mm Bluetooth compares to other Smart Watches / Fitness Trackers
Know better, choose better.
Sree
- 5 reviews
Works well for everyone
Best smart watch you can find in market as it serves all your purposes, whether it is tracking your daily fitness activity or smart looking one with a lot of faces to choose from. Look at the smart watch gallery to get hundreds of apps to select from.
Purchased in February 2021 for A$300.00.
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The reviewer stated that an incentive was offered for this review
Monica
- 2 reviews
This is fantastic.
The watch was the best thing I could of spent & I love it so much & will buy one for my daughter and she loves it like me & I recommended it.
Purchased in November 2021 for A$499.00.
1 comment
Samsung AUSamsung
Thanks for your review Monica! We’re glad to hear you’re enjoying your Samsung Galaxy Watch.
If you have any questions or need us to look into anything, feel free to send us a message. Our best point... Read more
of contact is through our Facebook page so feel free to send us a PM.Similar opinion? Write a review on ieatwords.com.au!
AnnikaSydney
- 6 reviews
- Galaxy Watch 42mm Bluetooth
- Verified purchase
The watch doesnt work! Samsung wont refund my money!
I purchased 2 Samsung Watches in October 2018 for my husband and myself. I previously used a FitBit so was aware of my activity levels. I found that my Samsung watch did not record my steps accurately, or map my sleep or other activity effectively. I called the contact centre within the 1st week and was told it would have to go for an assessment. I didn't have the time to go drop off the watch for an assessment immediately. In December I ran a test of the Samsung watch just for step counting. I counted my steps manually, i compared it with the ...Read more
fitbit and I compared it with my husband's samsung watch. Despite my complaint being about 'accuracy' the samsung centre just tested if the watch pedometer works, which it does. I then lodged a VOC assessment. Same thing. Did not test accuracy, only checked if the pedometer works. I have asked for a refund or a replacement and have been told that since no error has been found this cannot happen. Well of course no error has been found since samsung insists on testing the wrong thing. I did another test on 14 Feb between my husband's watch and mine and there is a difference of 600+ steps. I am not doing this for fun. I have other Samsung products and have enjoyed using them but this has really soured the whole experience. I have followed Samsung's processes and procedures to no avail. How can a company which needs to provide a refund or replacement assess the product in an unbiased way?!?!?! I was ok with a replacement earlier but I will now be going to FairTrading to get my money back because I am done.Purchased in October 2021 at Samsung Online store for A$289.00.
2 comments
Samsung AUSamsung
Thank you for bringing this to our attention, Annika. Rest assured, you’ve come to the right place. Could you please send us a direct message with your reference number, so we can look into this for you?
Facebook > m.me/SamsungAustralia... Read more
Lisa3 months to respond?!?!??!?!
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GlobalVoyagerGirlPerth, WA
- 18 reviews
Awesome
I bought the Galaxy Smart Watch after doing research into Smart Watch options. I got an amazing deal and paid $399 at Rebel Sport. I have been really pleased with the functionality. Every day I learn an additional feature. As well as being functional it is aesthetically nice too & comfortable to wear everyday.
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LeanneDarling Downs, QLD
- 5 reviews
- 2 likes
Lovely watch, lousy battery
After years of upgrading my Fitbit with the latest and greatest I decided to make a switch to a watch that looked a little less "smartwatch" and more like a regular watch. The 42mm rose gold Samsung Galaxy watch definitely doesn't disappoint in the looks department. When it comes to performance though - it does lack in a few areas.
The "Product Expert" at Harvey Norman happily advised I'd get a good 6 days out of the battery which was definitely a step up from my Fitbit Blaze. I figured since I'm at the gym 4-5 times a week perhaps I'd sha...Read more
ve a few days off that to be a little more realistic. Well, I definitely overestimated. It lasts 2 days if I'm lucky. Rather disappointed but the features of the watch I must say do still make me love it. When I first purchased the watch I was an iPhone user. Whilst it worked relatively okay paired with the iPhone, the moment I switched to a Samsung Galaxy S9 (shock horror after YEARS being an Apple fan), I discovered so many other features that paired seamlessly with my phone. Fitness-wise the heart rate monitor does drop out A LOT. Here's where the Fitbit definitely outshines the Samsung Galaxy watch. The step counter appears accurate, but the "floors" counter does not. Not sure whether I have to update more details in my samsung profile but it appears the calories burnt seem a little over exaggerated during a workout too. (Weights workouts on my Samsung say I burn over 450 calories whereas my Fitbit I was lucky to get to 300 for the same workout) Despite the unimpressive battery life and some issues using it to track my health and fitness I do still love my watch. It's beautiful, pairs well with my new phone and its nice to wear something a little less "sporty" for every day.Purchased in December 2021.
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Questions & Answers
Kevinasked
Is the smart watch compatible to a samsung galaxy S9plus phone.
1 answer
AdaSamsung
Hi Kevin, the Galaxy Watch is compatible with your S9 and other Samsung Galaxy devices running Android 4.3 and above that have a minimum of 1.5 GB RAM.
For more info:
https://www.samsung.com/au/wearables/galaxy-watch-r810/SM-R810NZDAXSA/
Ada
Samsung AU
Prices
- Samsung Galaxy Watch 42mm Bluetooth SM-R810 - Midnight BlackA$478.00
- Samsung Galaxy Watch (Rose Gold, BT, 42mm)A$499.00
- Samsung Galaxy Watch (Black, BT, 42mm)A$499.00
- Samsung - SM-R810NZKAXSA - Galaxy Watch (42mm) - Bluetooth - Midnight BlackA$499.00
- Galaxy Watch 42mm Bluetooth - Rose GoldA$499.00
- Samsung - SM-R810NZDAXSA - Galaxy Watch (42mm) - Bluetooth - Rose GoldA$499.00
- Galaxy Watch 42mm Bluetooth - Midnight BlackA$499.00
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MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. We’ll be passing your feedback on internally but if you wish to discuss this further, you can co... Read more
ntact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia