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Reviews

(37)
(54)
(27)
(26)
(61)
  • Value for Money
    1.8 (17)
  • Build Quality
    2.2 (17)
  • Ease of Use
    3.3 (17)
  • Battery Life
    2.1 (17)
Trinette B.

Trinette B.Sydney Surrounds, NSW

Worst fitness tracker ever

published

Purchased in November 2021 for $399.00.

3 comments
Samsung
AdaSamsung
Trinette B.
Trinette B.
Samsung
AdaSamsung
Pipsbowtie

PipsbowtieGreater Melbourne (Inner), VIC

Never tracks my run accurately

published

Had the watch for 2 years and it's getting unwearable. All updated but my run distances are never accurate. I mean NEVER. Ran 11kms today for 1.03 hours to be logged at running 2kms. Aaaaaaaaah. Can't do it anymore. sorry watch it's you not me. I'm not going to retrieve you from the toilet bowl next time the band malfunctions.



Purchased in January 2021 at JB Hifi Home for $216.00.

1 comment
Samsung
MickSamsung

Very poor battery life

published

Very poor battery life! I bought this watch to be able to run and listen to music (one of the few watches that supported Spotify at the time). If you have it fully charged and the run and us the GPS (app like Strava) and use Spotify at the same time it takes a lot of the battery. I’m down to 20% after just running 10 km. Disappointing to say the least.

Purchased in August 2021 for $242.00.

1 comment
Samsung
Samsung AUSamsung
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A. MW

A. MWSouth East Queensland, QLD

  • 2 reviews

Great if you like disposable items

published

I loved my Gear Fit 2 (not PRO)...for the first 6 weeks. It started off fine, heart monitor, steps, GPS tracking, music all working well. One morning I went to turn it on and the screen was only showing about 10 pixels and I couldn't see anything on the watch. It was still responsive and could still connect to my phone, just the screen display was having major issues.
Waiting to hear back from Samsung to see what they can do.

Purchased in March 2021 at eBay for $120.00.

1 comment
Samsung
Samsung AUSamsung
Anthony

AnthonyMelbourne

  • 15 reviews
  • 8 likes

Good Fitness Tracker

published

Great smart watch, screen is bright enough to be seen in direct sunlight which is a must for a fitness tracker. Heart rate monitor is fairly accurate, but sometimes will provide an inaccurate reading usually as a result of too much sweat underneath the sensor, easily fixed with a quick wipe. Battery life is ok could be better but have nothing to compare it to.

Purchased in January 2021 at JB Hi-Fi Online Store for $54.00.

Gear fit 2 won't hold a charge

published

I wear my Gear Fit 2 everyday and even when I charge it over night the charge will not last an entire 24 hours. I workout at lunch and if I don't turn the watch off after a hard workout the watch will continue to think I am still working out which runs down the battery. I was very happy until apparently an update was done to contribute to this draining. I have turned off everything I can think of and really only rely on it for counting steps now. With the drainage of the battery I am unable to utilize the watch for much else. I have have replaced my watch several times to no avail.

Purchased in March 2021 for $130.00.

2 comments
Samsung
Samsung AUSamsung
Samsung
Samsung AUSamsung
SilverTulip

SilverTulipAU

  • 23 reviews

Good fitness tracker that doesn't last long

published

The Gear Fit Pro 2 was a decent fitness tracker and synced to my Samsung phone. Unfortunately, a few months after buying it the screen started flickering with white lines, and going black, to the point where it was unusable. According to what I've read online, this is a common issue with this model. It was still under warranty but Samsung REFUSED to fix it as they was a microscopic scuff on it, which they claimed was due to dropping the device. I NEVER dropped it, it was only normal wear and tear, but they absolutely refused to fix it. This is the second time Samsung have not delivered on their Warranty. I will not be buying from Samsung again. Buyers Beware!!

Purchased in June 2021 for $260.00.

1 comment
Samsung
Samsung AUSamsung

My 2nd & last Gear Fit

published

I bought the original Gear Fit when I got my Galaxy S6 4 yrs ago & the Gear Fit2 when I upgraded to an S8. My experience w/ both: recurrent loss of Bluetooth connection--at times while my phone was in the same hand on which the watch was strapped!; failure to capture or keep GPS signal; and failure to start or record workouts. Would not buy another. Due to additional issues w/ Samsung phones, going back to Apple.

Purchased in July 2021 at Nebraska Furniture Mart for $100.00.

1 comment
Samsung
Samsung AUSamsung
Jane

JaneRichmond-Tweed, NSW

Avoid doesn't last

published

I bought my Gear fit 2 off my son who received it with a phone. My husband had one and it seemed to get him active so I thought I might try one. BIG MISTAKE. Two weeks after I got mine his band broke. It was the second time that the band had broken on his. Then after ten months my band broke in the same position. I was just getting to enjoy it. To be frank the band is very badly designed. Try putting it on in the dark so frustrating. And to top it off my husband's new band broke again just outside of the warranty period and Samsung refused to repair it, saying it was user damaged. It is sad as most of our family have Samsung phones and they are not happy with Samsung service.

Purchased in February 2021.

1 comment
Samsung
Samsung AUSamsung
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Hairgal

HairgalSouth East Queensland, QLD

  • 6 reviews

It's good but..

published

I really like this smart watch but wish the battery lasted a bit longer. It gets chewed up really easy once you're in exercise mode or getting a lot of notifications. It's very handy to use and pretty simple to navigate your way around. Quite sturdy aswell. I've banged it up plenty of times but it's pretty tough. I'm surprised the screen hasn't broken by now. Pretty good, but needs a better battery life. Overall I'd still recommend this watch.

Purchased in January 2021 at Jbhifi for $280.00.

Bingo

BingoSydney, NSW

  • 2 reviews
  • 1 like

A sports watch that can't sweat it!

published

My Gear Fit 2 Pro, purchased in November 2017 was all that I needed to record my bi-weekly running sessions. Unfortunately, the watch did not cope with sweat and the strap links corroded within 12 months. A sports watch should be able to handle a sports environment. Difficult to use on-line options to get some attention from Samsung in relation to wearables!

Purchased in November 2021.

1 comment
Samsung
Samsung AUSamsung
Sam Merlin

Sam Merlin

  • 2 reviews
  • 1 like

Junk!

published

Got this watch as a package when buying S7 phone. Seemed ok for a while. I disabled the regular BP testing, because i found the light annoying. After about 12 months the face stopped working. Could still see screen when rebooting etc, so not just display problem. Watch face was replaced under warranty. Now, about 12 months since screen replaced, and it has happened again. Aside from the massive problems with product quality, it also has the worst design watch strap conceivable. Who exactly thought "watch straps have worked well for hundreds of years with the same design, what if we changed it for one that comes undone with the slightest contact with a sleeve"? Do not buy a Samsung smart watch.

Purchased in March 2021.

1 comment
Samsung
Samsung AUSamsung

Very Poor Quality

published

Purchased in March 2021 at JB Hi-Fi Retail Stores.

1 comment
Samsung
Samsung AUSamsung
Carl C

Carl CMetropolitan Adelaide, SA

Terrible watch and even worse customer service

published

Purchased in November 2021 for $299.00.

1 comment
Samsung
Samsung AUSamsung
NO.CUSTOMER.SERVICE

NO.CUSTOMER.SERVICEPerth, WA

  • 3 reviews

DUD - ACCC should recall this fitness band.

published

Purchased in March 2021 at David Jones Retail Stores for $149.00.

1 comment
Samsung
Samsung AUSamsung

I’m truly sorry that the Gear Fit2 that you received did not function as promised. I would be happy to look into this. We've sent you a PM requesting for more information when its most convenient for you can you please send that through?

Lisa

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Tony

TonyGreater Melbourne (Outer), VIC

  • 2 reviews

Quality and Support for this product is the worse I have seen

published

Purchased in March 2021 at eBay for $250.00.

2 comments
Samsung
Samsung AUSamsung
Tony
Tony

Could have been way better at this high price point

published

Purchased in June 2021 for $188.00.

1 comment
Samsung
Samsung AUSamsung
Disappointed user

Disappointed userSouth East Queensland, QLD

Max disappointment

published

The unit is promoted as having a tough//military grade+scratch resistant screen, not even close in reality. Display was dodgy from first month of use and scratched up very easily. A few weeks ago brushed against a render wall which made the unit stop working, military grade? Samsung living up to their service reputation, repairing is equal or more than the cost of a new unit & refused to fix under warranty. Waste of time and money, will be moving on from anything Samsung.

Purchased in September 2021.

1 comment
Samsung
Lisa K.Samsung
Murray

MurrayMaroochydore

Woefully inaccurate, terrible battery

published

Battery is lucky to get 24 hours between need to recharge. Most activity measurements are terribly inaccurate - heart rate monitor, Concept 2 rowing machine is 50% out (under measure), pedometer is 30% out (under). Latest phone software upgrade means constant notifications when moving 10m away from the phone. Come to the conclusion it is a waste of money and misleading in its out put. Would not consider another Samsung wearable.

Date PurchasedMar 2018
1 comment
Samsung
Samsung AUSamsung

Hi Murray, sorry to hear you're facing these issues with your watch. I would suggest going to your nearest service centre to have these issues looked at >https://www.samsung.com/au/support/service-centre/

Anna
Samsung Australia

Ldn2bne

Ldn2bneSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Limited in setting different exercises, activities

published
Date PurchasedJan 2022
Page 2 of 11

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Questions & Answers

Kers

Kersasked

Hi, i was given a gear fit 2 as a present, The sensors have stopped working and ive tried all the suggested fixes. I have no way of getting a copy of the receipt. Samsung have told me it is still under warranty until the 19th of dec 2022 but wont repair it as i have no proof of purchase. if they know the warranty dates why should it matter, they can check all the info via the serial no, NOT happy........does any one know if i have any consumer rights for this repair please? .................seems this is a common problem with these watches too !!

4 answers
Samsung
AdaSamsung

We understand the importance of getting your Gear Fit 2 up and running, Kers. Hence, we recommend for you to contact the place of purchase to see if they are able to provide you with a proof of purchase so we can further look into this.

Jo
Samsung AU

Kers
Kers

I can't as she has no idea where he purchased prior to Christmas. Only knows it was an Australian store. All her receipts have been destroyed

Samsung
AdaSamsung

Thanks for letting us know, Kers. Would you be able to reach out via Facebook so we can further look into this? Please ensure to copy and paste your product review in a private message to us.

> m.me/SamsungAustralia

Jo
Samsung AU

Dianne

Dianneasked

the band has broken, is it possible to get a replacement

2 answers
Ldn2bne
Ldn2bne

Buy one from EBay but get the one with the clasp and loop not the original as it keeps opening when heavy exercising.

Samsung
Samsung AUSamsung

Hi Dianne, we recommend for you to visit us in-store so we can help you out with finding a replacement band for your Gear Fit2.

Locate your nearest centre> https://www.samsung.com/au/support/service-centre/

Jo
Samsung AU

Al R.

Al R.asked

Gear Fit 2 Pro

Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie

1 answer
Samsung
Samsung AUSamsung

Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.

Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/

Jo
Samsung AU

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