Sendle
- sendle.com
- ✓ Verified company
14,010 reviews · Statistics
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- Early (4)
- On Time (20)
- Late (30)
- Unacceptably Late (52)
- Never Arrived (23)
- Never Collected (54)
Reviews
only order express if working with sendle in Australia
My courier should have picked up last Friday and is still sitting here on Tuesday at 6.30pm. I have only ever had problems with Standard Sendle orders with no shows for picking up and also lost parcels which were not compensated for as there will always be an excuse. If using Sendle I have never had a problem with their express service but the standard service will cost you time and money pretty much EVERY time.
... Read moreThank you for your reply. I have been through these steps several times, nothing changes for the better just the usual script of apology you are given. Your local standard delivery partners are hopel
... Read moreess and do more damage to a business than good. I can't afford as a business to use Sendle Standard postage again.
Terrible
1.They failed to pick up one parcel, or at least they said it wasn't available to pick up. My reputation as a trusted seller ruined
2.They lost another parcel somehow. I have had to refund my customer and ruin my reputation as a trusted seller. I will be refunded by SENDLE but not for another week.
3.And they failed to read instructions for a pick up on a third parcel (today) which means my customer may cancel their order because they won't get their order as promised by delivery date. Again, my reputation as a trusted seller ruined.
... Read more
Hi Barb, we're sorry to hear about these incidents. We'd like to help you out with this - kindly send us a chat or an email via sendle.com/help so our Support team can help you look into this matter a
... Read morend provide the appropriate feedback. Thanks and we'll see you there.I have already been in contact with Support through my account.
Slower than Australia Post
Every time I purchase an item which is delivered with Sendle it is without fail slower than AusPost. No idea why people choose them as a preferred carrier?
... Read moreSo sorry to hear that your delivery experience with us has not been ideal, Alex. If you can share with us the Sendle Order Reference number of your order via chat or email, we'll have this reviewed an
... Read mored addressed the best way we can. Just head to the lower-right section of this page to get started: https://support.sendle.com/hc/en-au. Thanks and we hope to see you there!
Gone Downhill in last month
I used to have no issues with Sendle sending multiple items all arriving in good order. The last few weeks the service has gone downhill so fast its amazing. 1st lot of parcels placed out on Wednesday ... not collected until the following Monday but delivered in good order. Currently lot of parcels placed out at 0730 on Thursday Morning ... Driver apparently attempted to pickup but having reviewed security footage of front door no one came for entire day with people home all day. It is now 4.30pm Monday and after having to pay for 2 lots of delivery im still waiting for the item to be collected. Ill no longer be using Sendle for my business services .... now to find another courier.
... Read moreAfter 4 days of dealing with customer service and they promised every day to pick up it still wasnt done so I have gone elsewhere .... even Australia Post are better than them
Thanks for your reply, Len. So sorry to hear that your parcels have still not been collected. We can see that we've been continuously working on your parcels' collection with our courier and you've al
... Read moreso just been in touch with our Support Team earlier regarding these. If you can share further info on your end regarding the unsuccessful collection of your parcels, SCMX44S and SXS4GBP, via your chat correspondence with us earlier, we'll have this reviewed and see how we can have this best addressed. We hope to hear from you!
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Poor delivery service, terrible chatbot, but good Support staff
Purchased a replacement for a dead laptop battery, so needed prompt delivery. Tracking indicates it was delivered to the Melbourne depot on Monday 25 September. It sat there until Monday 2 October, when it was finally transferred to Cairns, where I assume from the tracking it arrived on Thursday 5 October as it was updated from "Parcel is moving between depots, it's still within the delivery timeframe" to "There's been a slight delay - we've adjusted the delivery estimate." The estimated latest delivery date was also adjusted from 5 October
... Read moreto 9 October, so the website would not permit me to make a "Missing Parcel Enquiry" on the tracking page. By the evening of Monday 9 October it had still not arrived so I was then able to submit missing parcel enquiry through the website and received an email advising an investigation had been launched. Tracking was updated the next morning at 8.55am to show that the parcel was at the Cairns depot, and then at 10.08am to "Your parcel is running a little late, but should be there soon." It did not arrive at all. I then went through the hellish experience of trying to get some answers from the website chatbot, which was absolutely useless and kept circling back to repeating the same questions and is apparently not set up to put the inquirer through to an actual person when all else fails. I then sent an email and received an automated reply at 9.11am "We're currently experiencing a high volume of support concerns. Don’t worry, we’re onto it. We will get back to you within 2 business days." By this time of course I was quite exasperated, but I was pleasantly surprised to receive an email from "[Name Removed]" of Sendle Support about 10 minutes later which said in part: "I was able to get further details on the whereabouts of the parcel, currently, it's being held in our depot in Cairns as the driver wasn't able to complete the delivery earlier today due to not having enough time to finish his delivery. My sincerest apologies on what happened. Also, I received further update that this parcel will be delivered on the next delivery cycle, which is likely to be tomorrow as it's the next business day." The parcel was finally deposited on our front porch just as we'd almost given up hope at about 4.50pm on the next day Wednesday 11 October. In response to an email inviting feedback, I left a rather scathing response and received an email from "[Name Removed]" which included: "I acknowledge any shortcomings in all aspects of our service and we'll make sure to work on improving this to provide you an exceptional performance. I would also like to acknowledge the delivery experience you had with our courier partner, Aramex." So while I can't fault their human Support team and their prompt responses, as I mentioned in their feedback form their core business is parcel delivery, and at that they failed dismally. Sixteen days from receiving a parcel in Melbourne to being delivered to its final delivery address in Cairns is far from acceptable, especially for an item of this nature and its relative urgency. In future, when I am considering making a purchase in an online store and discover they use Sendle, I will look elsewhere...!Hi there, thank you for sharing your honest feedback with us. I'm truly sorry to hear that there have been delays in your parcel's delivery. As it is only in our best interest to deliver all the parce
... Read morels entrusted to us as scheduled, this is not the level of service we wish to provide and we're keen on sorting this out. Right now, I can see that feedback on this has already been raised to our courier partner. We're still unable to specifically confirm why this has been the case but, considering the uncontrollable circumstances along the way plus the volumes of parcels in our courier's network, I'm afraid there are instances where delays are inevitable.This is the first we have heard of "uncontrollable circumstances". Perhaps where there is such a delay in future, you may consider communicating with the receiver rather than just leaving them wonder
... Read moreing. We had no idea why it was taking so long, and we still don't...
Very average barring on low
Ok for domestic, Couriers Please which is one of the logistics companies they use has in recent times dropped the bar and have very late deliveries. Aramex not so bad. Overseas parcels- really bad and would not use. Have lost parcels few times and no clear idea about parcels locations, they work with too many externals and just don't have that visibility. Would not ever use again for overseas parcels too problematic and not worth the lower cost. Pay a bit more but have more peace of mind.
... Read moreHi Esther, we're sorry to hear about this experience. We'd like to help you out on this - please send us a message via sendle.com/help so we can have a proper view of your account and check these issu
... Read morees. We'll provide raise these incidents to our courier partners for further investigation. Thanks and we'll see you there.
Had 2 things take over a week to be delivered 2km away.
Ordered from the same supplier twice, who is about 2km away from me, and both times took nearly a week to arrive (first took 5 days, 2nd took 9). Service people are nice to talk to, but have no power to change anything. I wouldnt trust this mob.
... Read moreHi Ky, thank you for your honest feedback and I'm so sorry to hear that your delivery experience with us has not been ideal. Truly, we'd like to have this addressed and see how we can make things righ
... Read moret. If you can share with us the details of your order via DM (Sendle Order Reference numbers for both orders), we'll look into this further and see how we can have this addressed. Thanks and we hope to hear from you soon!
Parcel not picked up on day - happens consistently
The service sendle offers is unreliable its not the first time we have had a parcel ready for pickup and its not been picked up. So frustrating!
... Read more
So sorry to hear your parcel has not been picked up. Please send us a message via our Help Centre page (https://support.sendle.com/hc/en-au) so we can have one of our Support Champs check on this furt
... Read moreher and share the relevant feedback with the team involved. Thanks and hope to see you there!Its now the 3rd day of non pickup so I've taken the package to Australia Post - such bad service! I feel this was going to be postpone indefinitely.
Hi there, we're sorry to hear that you've now cancelled the pickup and chose to send this through a different courier. We definitely respect your decision. In order for us to raise this incident with
... Read moreour courier partner properly, please send us a message via sendle.com/help. Thank you for your understanding.
Can’t even deliver from syd to Wollongong within the week
Absolute joke been waiting almost 2 weeks for my parcel only to be told it’s been delayed and won’t be coming till next week. It doesnt take 2 weeks to send somthing I might of well just cancelled the order
... Read moreHi Kaitie, we're sorry to hear that your parcel has been delayed. We understand that you'd like to receive this as soon as possible. We'll do our best to get this delivered within the adjusted ETA. In
... Read more case it hasn't arrived until then, please send our Support team a chat or an email at sendle.com/help. Thank you for your patience.Find out how Sendle compares to other Couriers
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Hit and miss - unfortunately more miss than hit recently
I’m torn about posting this. I’ve had very good experiences with Sendle in the past but when things go wrong they seem to be unable to really help - you can see others have unfortunately had very similar experiences.
We booked a parcel pick up for last Friday. They attempted pickup but couldn’t get the parcel. Not the couriers fault. Our neighbour moved it inside trying to be helpful. Nevermind. We rescheduled the pickup for Monday. Monday comes and goes. No pickup. Tuesday the same. I contact Sendle they assure me it will be picked up Wednes
... Read moreday. Nope. Contact them again. Told it will definitely be Thursday. Nope. Contacted them this morning and they tell me they can confirm that the courier has it on the list for today. Can you guess what happened next ? Still no pickup. So five missed pickups and no resolution The people I’ve talked to at Sendle have been lovely and I assume they really are trying to help but all I hear is that it’s going to be picked up when it clearly isn’t. I’m now stuck with a very unhappy buyer cos the parcel is not on its way and I will cancel and use someone else.Hi Mike, thanks for raising this with us and we're sorry to hear about your experience. We'll definitely look into this and investigate what could have happened to avoid the likelihood of this happeni
... Read moreng again. We respect your decision in cancelling this order as we understand the urgency of getting this collected on time. Rest assured that your feedback will also be shared with the team so we can improve our services moving forward. Thank you for your understanding.
Absolutely Abominable
Your Sendle delivery service delivered to the wrong place after being instructed by our Retirement Village Manager where to deliver our package. He just left it in our building lobby without contacting us and letting us know where he left it. Not too difficult to do but he was too lazy to let us know. You should sack him!!!
Hi there. So sorry to hear about this and thanks for letting us know. Allow us to look into this for you. Please send us a message via our Help Centre page (https://support.sendle.com/hc/en-au) so we
... Read morecan have one of our Support Champs sort this out for you and send the necessary feedback to the teams involved, as it is the proper channel for all accounts and parcel-related concerns. Thanks and hope to see you there!
Lost my Parcel
I ordered a shirt from depop where the seller used this company, at first it was fine and updates were thorough but I wasn't home when the driver arrived so he didn't deliver the item and didn't leave a card for me to arrange for a redelivery either. After contacting customer service they opened a missing parcel investigation. Two weeks go by and I still have not received my parcel so customer service opens up a late parcel investigation. Another two weeks go by and they deem my parcel lost and apparently can't cover the costs despite it being
... Read morethe companies fault the product was lost. Really upset as I was looking forward to it arriving. Only reason I haven't given one star is because customer service was responsive and decent. Would not by from someone who uses this company.Hi Cassidy, we're sorry to hear about this experience. We'll raise this with our Network team so we can further investigate on our courier partner's performance and avoid this from happening again in the future. Thank you for understanding.
Find out how Sendle compares to other Couriers
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Australia Post is cheaper and has proper tracking
We used Sendle twice. Both times tracking was not updated except for pickup and dropped off. Australia post has much better tracking.
Sendle debited my account after the pre paid parcel was sent. It worked out far cheaper to use Australia Post. Never again.
Hi Micheal, thanks for raising this with us and I'm so sorry to hear that you have issues with your parcel's tracking updates and our pricing. As it is only in our best interest to provide a seamless
... Read moredelivery experience to our valued customers, we're keen on having this sorted out. To have a better understanding of this, would you be able to share the Sendle Order Reference number of the parcel you've raised as well as further information on your pricing concern? Once provided, we'll have this reviewed. Thanks again!
Pick up service is terrible
I have been waiting nearly a week for a package to be picked up. It says "attempted pickup" yet I was home at the time on different days but no one came to the door or even stopped out the front. I'm not sure who is at fault here but it's disappointing as I have used Sendle drop off service in the past and it has been really smooth.
... Read moreSorry to hear about your experience. Let's look into this for you! Send us a message via our live chat facility or email so we can have our Support Champs sort this out for you, as it is also the prop
... Read moreer channel for all parcel-related concerns. Just head to the lower-right section of our Help Centre page to get started: https://support.sendle.com/hc/en-au. Thanks and hope to see you there!
Sent to wrong address...
Delivery was sent to the wrong address despite delivery address being correct.
... Read moreReally sorry to hear your parcel was delivered to the wrong address and thanks for letting us know. If you can DM us the address it was delivered, we'll make sure to raise this feedback to our delivery partner for their review and action.
It was delivered to a neighbor who lives nearby with a completely different address. I cannot say what the address is as the parcel was passed on to me by the kind neighbor. I don't like the fact that
... Read more if this was someone else who wish to take advantage of the situation can clearly do so. The invoice number has been provided along with the correct address (which was not used).Hi Ben, thanks for getting back to me. Though we're glad that you've successfully received your parcel, I'm so sorry to hear that this was delivered to the wrong address. Rest assured that we'll not b
... Read moree taking this instance lightly and feedback on this has been raised to the proper channels. This will be discussed with the driver assigned to your area so we can prevent such instances from recurring. If there's anything you'd like to raise, we're always here. Thanks again!- Prev
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Details
About Sendle
Sendle uses a ‘hub and spoke’ delivery model, compared to a point-to-point system. This means that deliveries don’t take couriers out of their way. Drivers are already traveling on their normal routes, in their local areas, when they pick up parcels and load them for delivery. This not only saves time, but emissions, as it eliminates the need for extra cars on the road.
Is Sendle only for businesses?
Yes. Sendle is designed for small to medium-sized businesses and online retailers, rather than individuals. It’s designed to streamline the shipment of products to customers.
Features
- There is a price guarantee that Sendle’s door-to-door delivery will cost less than the post office, for same-city and national parcels.
- Sendle offers a choice to have your parcels picked up from home/ business address, or you can drop off parcels at other official locations. These national network locations include BP petrol stations, newsagents and chemists. With locations that are open 24/7, you can drop off parcels to them at unusual hours, like at night or on weekends.
- Customers can book a shipment online, print the label, and await pick-up or take parcels to the nearest location. Sendle requires customers to provide their own packaging.
- Sendle delivers parcels locally, nationally, and internationally. With Ship & Save, shipping rates are dependent on how much you spend on shipping - spend more and get automatically bumped up to higher Ship & Save levels and access lower shipping rates.
- The Sendle Toolbox in the online Sendle dashboard allows you to perform various functions, like enabling Sendle tracking, writing pickup instructions, rescheduling pickups and drop-offs, managing deliveries, and viewing information on parcel investigations.
If you're asking the question 'is Sendle reliable?' scroll up to read reviews today.
| Category | Couriers |
|---|---|
| Services | International, Interstate and Same Day |
| Business Plans | Yes |
Contact info for Sendle
- ABN: 99161399622
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Hi Emma, we are so sorry to hear your parcel has not been picked up. Please send us a message via our Help Centre page (https://support.sendle.com/hc/en-au) so we can have one of our Support Champs ch
... Read moreeck on this further and share the relevant feedback with the team involved. Thanks, and I hope to see you there!