Sendle
- sendle.com
- ✓ Verified company
14,010 reviews · Statistics
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- Early (23)
- On Time (77)
- Late (11)
- Never Arrived (2)
- Never Collected (1)
Reviews
Excellent updates with parcel tracking
Expected the parcel via the tracking messages. Messenger buzzed our unit and pushed the parcel through the grills on the gate. Would have preferred if he pushed it further out of reach as neighbour noticed it was still subject to theft; but I was on my way down. Good prompt delivery especially at this time of year.
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Performance to date a bit up and down
I’ve recently bought three items online where the seller has used Sendle. My experiences as the recipient have been a bit up and down. The deliveries have ranged from on-time to 2 days late (according to eBay’s delivery estimates).
In the latest experience, which has prompted me to write this review, Sendle’s contractor didn’t pick up the parcel from their collection point for several days.
Sendle chased the parcel up and expedited delivery (after-hours). This intervention changed my initial 2 star rating to 4 stars.
Great courier company
I got my tracking via email last thursday, and honestly i was a bit anxious as the tracking information hadn't been updated since i got a notification saying my parcel had been picked up. but the next monday I was pleasantly surprised to see my parcel had been delivered. Zero hassle, super fast delivery. Couldn't be happier.
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They were great until their last price hike, too expensive to use
We started using Sendle a few months after they started in Australia. Their support has been good though recently they sent out an email to all clients advising that they are restructuring their prices and we can expect to see discounts of up to 55%. That was great until we found that most price were blown out the door and way too expensive. Our weekly spend with them has gone from $800 to $1200 down to as little as $200. We check every parcel with two freight forwarders including Australia Post and they are no longer within reach for most of o
... Read moreur freight. We send Australia wide small to large parcels and I think that they are only competitive in your local area. So if you are sending Melbourne metro to Melb metro their prices are slightly cheaper than Australia Post, the rest we don't bother with, in many cases they can be 10 to 50% more than Australia Post and that's with our discount included. We have tried letting them know though it seems that the prices are set in concrete and they just cant compete any more.
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Great shelves made to measure
Articles good service good. Arrived on time in good condition
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Great idea BUT
We have had some very positive aspects but we and our customers have issues with the couriers you use. Some customers in areas have requested we not use the service as their parcels are not been delivered or there are long delays or damages. It is also difficult in country areas as they pass parcels onto a local carrier and there is no tracking and no recourse. Our local courier is our only contact and they are fed up with me requesting them to find parcels. In other areas such as WA regional you have lost delivery for anything over 5kg so we c
... Read moreannot use this service at all now for those areas and we have a lot of customers in regional WA and SA. If you found another alternative courier service would be good and if we could choose who picks up in our area would be good. On a positive note, your business in principle is fantastic.Collected in partnership with Sendle
Sendle, leading the way in Customer Service
I think it's very fair to say that taking on parcel delivery in Australia is quite the challenge. We are a huge country and putting together the network can't be easy by any means. When things go wrong, Sendle is really easy to work with in order to get things on track. Especially with the ability to communicate a late delivery from your tracking number page. There is no need to find another site to get help, it's all on that ONE page! It doesn't get easier than that.
On top of that, you know an investigation has begun and you KNOW the exact
... Read moreexpectations, timeframes cause it's all there. It is just so easy! There are certainly aspects that can be improved upon. In my situation my pick-up address has Couriers Please and Aramax drivers even doing business with the companies right next door. Couriers Please drivers will drop in if they had a pick up next door, just to check if there are packages that can be picked up, which most likely there is. This creates an awesome same day dispatch experience for our customers. Amarax though? Not on your life, even though they drive right passed us and any packages are less than 3m away as they drive past. I feel this shows the poor attitude within this company. This type of attitude also reflects on Sendle unfortunately. Thanks guys.Collected in partnership with Sendle
These emergency glasses are fantastic
I would be lost without my Thin Optics on the back of my phone. I always have my phone but don’t always have a pocket for my proper glasses or carry them when I’m playing sport or exercising. Because I have my phone I therefore have my Thin Optics glasses to read messages or emails on my phone or menus or instructions.
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Sendle review
It was a fast delivery, and item was in perfect condition
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Reliable service
Very happy with your company, service and communication were slow but my package arrived within your earliest estimate thanks
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Effective Delivery
Parcel arrived in good condition. Emails were sent with tracking number. The parcel did not arrive on the day the email advised. Came next morning via Australia Post.
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So fast
Couldn't be happier. Arrived well before expected. Goods in top condition
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Satisfied customer
Efficient, updates ok, perfect condition on arrival. A Good service.
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package sizes
You say weight is over what I book this is not true as I weigh with digital scales . I say 500g and you say 1kg ?
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Very quick service
Very quick but it says in my email that I signed and I didn’t.it was in my mailbox
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Details
About Sendle
Sendle uses a ‘hub and spoke’ delivery model, compared to a point-to-point system. This means that deliveries don’t take couriers out of their way. Drivers are already traveling on their normal routes, in their local areas, when they pick up parcels and load them for delivery. This not only saves time, but emissions, as it eliminates the need for extra cars on the road.
Is Sendle only for businesses?
Yes. Sendle is designed for small to medium-sized businesses and online retailers, rather than individuals. It’s designed to streamline the shipment of products to customers.
Features
- There is a price guarantee that Sendle’s door-to-door delivery will cost less than the post office, for same-city and national parcels.
- Sendle offers a choice to have your parcels picked up from home/ business address, or you can drop off parcels at other official locations. These national network locations include BP petrol stations, newsagents and chemists. With locations that are open 24/7, you can drop off parcels to them at unusual hours, like at night or on weekends.
- Customers can book a shipment online, print the label, and await pick-up or take parcels to the nearest location. Sendle requires customers to provide their own packaging.
- Sendle delivers parcels locally, nationally, and internationally. With Ship & Save, shipping rates are dependent on how much you spend on shipping - spend more and get automatically bumped up to higher Ship & Save levels and access lower shipping rates.
- The Sendle Toolbox in the online Sendle dashboard allows you to perform various functions, like enabling Sendle tracking, writing pickup instructions, rescheduling pickups and drop-offs, managing deliveries, and viewing information on parcel investigations.
If you're asking the question 'is Sendle reliable?' scroll up to read reviews today.
| Category | Couriers |
|---|---|
| Services | International, Interstate and Same Day |
| Business Plans | Yes |
Contact info for Sendle
- ABN: 99161399622
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