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- 2 reviews
Loved how easy the prescription part was - well done!
Ist time user - loved how easy it was to use. Loved how easy the prescription part was - well done! I thought it was good value too. I'll be back. Cheers.
1 comment
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Cover with ease.
Very simple cover to arrange. First time user. Very easy to set up and arrange cover. Well priced product with very good cover which is easily understood. Will use again when travelling.
1 comment
Customer RelationsAustralian Seniors
Hi Doug,
What a wonderful review. I am thrilled to hear the ease in which you were able to set up this policy and that you find your policy to be well priced. Thank you for choosing Australian Senio... Read more
rs to provide this valuable protection for when you travel. Kind regards, Sharon
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HelenGreater Melbourne (Inner), VIC
Great value. Will continue to be repeat customer
I always choose Australian Seniors Travel Insurance as my preferred insurer as they offer good rates and good cover. Had to make a claim June this year and the process was efficient with a quick turnaround for reimbursement.
1 comment
Customer RelationsAustralian Seniors
Hi Helen,
Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to provide you with assistance, when needed on your travels and we really apprecia... Read more
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Find out how Seniors Travel Insurance - Domestic Cover compares to other Travel Insurance
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WendyFisher 2611, ACT
- 2 reviews
- Travel Insurance - Domestic Cover
- Verified customer
They really do care about older Australians!
The policy process was very easy and efficient as well as cost effective. this is the first time I have used Australian Seniors and I will definitely use them again!
1 comment
Customer RelationsAustralian Seniors
Hi Wendy,
What a heart-warming review. I am delighted to hear the ease in which you were able to set up this policy and that you found your policy cost effective. Welcome to the Australian Seniors family.
Kind regards,
Sharon
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Essential part of travel
Policy easy to use, never had to claim, and I have used your company more than 7 times over the last few years. I would recommend your company to others
1 comment
Customer RelationsAustralian Seniors
Hi Tony,
Thank you for your review and recommendation. I am thrilled to hear of the ease in which you were able to set up your policy and we really appreciate your continued support and loyalty.
Kind regards,
Jessica
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Just what I was looking for
Good value policy, easy to set up. I am yet to check all the details but it all seems very straight forward. Thank You. I will recommend this policy and company to my travel companion.
1 comment
Customer RelationsAustralian Seniors
Hi Mary Anne,
Thank you for taking the time to share your recommendation and experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your polic... Read more
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Problem with claim
Claim ok but for hospital on ship queen Elizabeth at sea classed as international not happy Paul. Policy easy to set up only one month about to resolve been a I three times
2 comments
Customer RelationsAustralian Seniors
Hi Paul T.,
I am sorry to hear about your experience . I would like the opportunity to look into this further for you and I have sent you a private message requesting some additional information.
Kind regards,
Sharon
Customer RelationsAustralian Seniors
Hi Paul T.,
I understand that a senior team member has been in touch with you and has explained that when travelling domestically in Australia, you have the ability to claim under Medicare or your pri... Read more
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Excellent Service
Yes - have not claimed before - found telephone operator very obliging - I would recommend this company to any of my friends - I feel this policy is good value for our trip - I estimate I have used this company 3 0r 4 times previously- very happy
1 comment
Customer RelationsAustralian Seniors
Hi Kevin,
Thank you for your kind review. We are pleased to receive positive feedback, particularly from our loyal customers, that you find your policy to be good value and our representatives oblig... Read more
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tom.oosHunter Region, NSW
Travel insurance
Website was easy to negotiate and we received a good price for travel insurance. The assessments were also easy to answer, and it didn't cost a fortune. Recommend to anyone
1 comment
Customer RelationsAustralian Seniors
Hi tom.oos
Thank you for sharing your experience. We are delighted to hear the ease in which you were able to negotiate our website and takeout this valuable travel protection. Welcome to the Australian Seniors family.
Kind regards,
Sharon
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Find out how Seniors Travel Insurance - Domestic Cover compares to other Travel Insurance
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Excellent
I spoke with Melissa who was patient and helpful. I then spoke with Matthew who was also helpful. Can't fault them.
Some of the questions for pre-existing conditions seem open to interpretation to me. I know all too well it is hard to make a question perfect, but some of them seemed too open.
1 comment
Customer RelationsAustralian Seniors
Hi Alan,
Thank you for your great review. We are thrilled to hear of the excellent service you received from both Melissa and Matthew when setting up your travel insurance policy. Your feedback is im... Read more
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VERY glad we found insurance that was cheaper than the holiday!
Thank you, Your web site was easy to negotiate and your price about half the other quotes we have!
I have CKD which DOES NOT affect me in any way (I continue to hold down a full-time job and run half-marathons and fun runs regularly!), but with other companies, this was penalised.
Nice to be back in the real world and not an outcast!
This was the only the second holiday in 40 years of marriage I had managed to drag my (farmer) husband on and the cost of Travel Insurance from other companies nearly stopped him going!
SO glad I found you!
1 comment
Customer RelationsAustralian Seniors
Hi Elizabeth,
Thank you for sharing your experience. I am pleased to hear that you found our website easy to negotiate and your policy to be good value.
Kind regards,
Sharon
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DesmondSouth East Queensland, QLD
- 2 reviews
More expensive but easier
It was more expensive but it was much easier to set up. We usually rely on credit card insurance but we are travelling to Norfolk Island which is with in Australia.
1 comment
Customer RelationsAustralian Seniors
Hi Desmond,
Thank you for taking the time to write your review and for sharing your experience with others. We do hope you enjoy your upcoming trip to Norfolk Island.
Kind regards,
Sharon
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Poor Service - No Cover Details Received
Ordered and paid for domestic insurance online. Credit card debited. Over a week later still waiting for insurance cover details. Haven’t received any confirmation details. This is poor quality service.
4 comments
Customer RelationsAustralian Seniors
Hi Thomas,
I am sorry to hear that you have yet to receive your policy documents. I would appreciate the opportunity to look into this for you. I have sent you a private message to obtain further information.
Kind regards,
Jessica
Customer RelationsAustralian Seniors
Hi Thomas,
I would like to again apologise for the delay in your policy documents being received. We have had the development team look into potential causes for your documents not arriving into your ... Read more
Hi Jessica, I can confirm that it wasn’t received into my junk or spam folder because I checked before asking where it was. If it was sent on the 12 June as you state please resend (i.e. forward the o... Read more
riginal email) as proof that it was sent on the 12 June. Thanks ThomasSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Customer RelationsAustralian Seniors
Hi Graham,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with affordable cover that is suitable to your needs.
Kind regards,
Jessica