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Jono MartinoMetropolitan Adelaide, SA
Outstanding, efficient service
I returned to the Shaver Shop Adelaide Arcade Store seeking assistance with my WAHL Beard trimmer which had suddenly stopped working and was still under warranty.
I was serviced by a representative stated on my receipt as "Duranheld M". This gentleman made the process extremely simple. He unpackaged my item, asked me what was wrong with it, gave it a test himself and verified a fault and within 2 minutes of walking into the store, he was onto a solution.
I can't say I have had service like this on too many occasions before. "Duranheld M" as...Read more
ked me what I liked about my product and what I disliked, we established that perhaps there was a couple of better options for me and I stated I did not want to pay too much extra ontop of my store credit from the Warranty refund of which "Duranheld M" kept in mind whilst going through recommendations. In the end, all of about 20 minutes, I had my warranty refund sorted, was recommended a new beard trimmer which I paid slightly extra for but am 100% happy with the product. The service overall was fantastic. There were 3 lads working the store around 11:00am 25/10/19 who should all be commended as they all helped out with opinions, checking stock availability etc. I would definitely return to the Adelaide Arcade store and recommend. Great service! very happy customer Jonathon.1 comment
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Heart Broken Husband
- 18 reviews
Pre-Loved Products at Full Price
Went to our local store to purchase a hair clipper. Was informed which products were from USA and which were from China. One of the products was definitely made in USA but they insisted it was made in China and didn't want to sell it because it was on such a large discount.
Purchased the clippers with no issues, they were polite enough. Got home and found the plastic container they came in and can be stored in was broken, not very impressed because that was obvious from the outside.
Opened the box, out comes these pre-loved clippers. Oil was ...Read more
unused so they weren't even properly treated. Clipper attachments had been resealed and the plastic on them is bent making it difficult to shave properly. This isn't the first time I've received a used item from ShaverShop. They're so desperate to get rid of used stock that they gave me a toothbrush from a different model that wasn't on sale but worked out $20 more. Realistically this toothbrush was worth $120 less. It was an online order and shipped from a store 40+ mins away, and they insisted that I should take it in personally or ship it at my expense. When I insisted thay they pay for shipping they tried to claim I had opened and used it, so whoever I was dealing with obviously knew the item was second hand. They also claimed that they had lost out with the order and were doing me a favour because it was a better product while the price on the screen was higher. After much discussion with HQ and other stores, one finally agreed to swapping it out for my original order. I'm sick of bring sold second hand products, it's rife NOR Perth. Take responsibility when accepting returned, and sell items as open box instead of palming it off in hopes that your customer will forgive you. Many stores are now on my blacklist, and ShaverShop is now too.
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BradleyTThe Mallee, VIC
- 2 reviews
- 1 like
Great range, price and fast
Purchased from Shaver Shop Online again. The online shop is easy to navigate, the product description matches the product and images help. The delivery was very prompt and well packaged when it arrived.
1 comment
Shaver S.Shaver Shop
Hi Bradley,
Thank you for your review - glad your item arrived quickly!
Kind Regards,
Shaver Shop
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SainathSouth East Queensland, QLD
- 5 reviews
Bad customer service, Key replacement parts not available
In the first Instance, the Wahl trimmer within the first 30 days the usage started to hurt and I realized some of the points on the blade were broken, without any physical drop; I went to Shaver Shop to claim it under warranty, and was denied straight on the face without a second thought. Trying to find a replacement blade in 'Shaver Shop's around for a month and the only store where 1 blade is available is 50kms away.
Though sub par quality is a major issue, then stocking standards are worse considering this part comes with their all best sell...Read more
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Great customer service
Great experience talking to the customer service team, wish I had done it sooner. They gave me confidence in my purchase which we have been completely satisfied with. Great experience.
1 comment
Shaver S.Shaver Shop
Hi Mark,
Thank you for your review and for shopping with us!
Kind Regards,
Shaver Shop
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RobertSouth East Queensland, QLD
Fantastic service.
The product i purchased is the best Shaver i have had, quiet and powerful and easy to clean. Should have had it ages ago. Also would like to thank staff for their help.
1 comment
I dont know who or what that photo is but it is NOT me so if you want to keep my review please delete it!
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Can S
- 7 reviews
Good range of great quality items. Easy to find gifts for my sons.
Love the quality of products offered. Available in many shopping centres. Would recommend as a good place for gifts for thene in your life. I bought a beard trimmer and the recipient was delighted.
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Can be great but management is terrible
Ive shopped at shavershop for years and on the most ive had some great experiences but recently I have noticed on a couple of occasions when I have gone in there seems to be an area or cluster manager in WA, short guy with red hair pale skin whom spoke to his team members very rudely calling them idiots. I was suprised as i asked the young girl if she was ok as she looked visibly upset and she said that was her regional manager and this wasn't the first time hes used such abusive language as she said she was used to it. If he's a regional, his ...Read more
manager needs to do something about him, as his appearance was appauling, he had ripped shirt on his elbows and just did not seem very nice. Ive seem him around a few of the WA shops and if i do shop when hes there i will gladly go to coles or woolies to buy my blades and will tell my friends and family as well as I firmly believe that life is hard enough and to be abused at work is a terrible thing. I afvised the young lady to go to fairwork and i hope she has.1 comment
Shaver S.Shaver Shop
Hi,
Thank you very much for providing us with this feedback.... Read more
We have escalated your communication through to upper management so that they may investigate this occurrence to ensure that it does not happen again. If you could kindly send some more details through to [email protected], this will assist us greatly. Thank you. Kind Regards, Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
Jo C.Perth, WA
Terrible service
After purchasing a razor kit online for father's Day, other items from my order did turn up but this did not, and not contact to tell me otherwise, I emailed asking when this would be arriving, the girl had no idea but said she would get it express posted out in time, still hasn't arrived, father's Day came and went, shame on you shavershop, terrible service.
1 comment
Shaver S.Shaver Shop
Hi Jo,
Thank you for your review, sincerest apologies for your experience with this purchase and that your item did not arrive in time.
If there is anything we can do to rectify this situation please ... Read more
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GHSSydney, NSW
Excellent and professional service
I have been a customer for many years and purchased several shavers and toothbrushes. Service has always been excellent and this morning was no exception at their Galleries shop where I was very well looked after. The young lady who helped me with my query was very knowledgeable and helpful. Many thanks.
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MarkandDebSydney, NSW
- 2 reviews
Terrible customer service
Purchased shaver, being told it cane with a beard trimmer attachment. Upon opening box found out it didn’t
Wouldn’t let me return or get a store credit when the product was not used & returned within 2 days in original condition
Was a repeat customer but would never go back & will advise others to not to
1 comment
Shaver S.Shaver Shop
Hi,
Thank you for your feedback.... Read more
I sincerely apologise about your experience. Please contact [email protected] where we can assist you with this matter. Thank you. Kind Regards Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
Tip Top service
I ordered a product on the Monday, via the on line shopping, it arrived on the Wednesday, as I live in far North Queensland and was absolutely amazed with the efficiency of the Cairns store, so much so that I phoned up the shop to thank them. They are top of my list for all shaving needs.
1 comment
Shaver S.Shaver Shop
Hi Tony,
Thank you for your email. ... Read more
We do appreciate all types of feedback as it helps us better our customers’ experience. I have passed on your positive feedback regarding your experience. We hope you will choose to shop with Shaver Shop in the future. Thank You. Kind Regards Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
Worst post sales support I've ever received. Twice.
I purchased a Wahl Stainless Steel Lithium Ion Gold Trimmer ($199) from the Shaver Shop at 356 Lonsdale St, Melbourne. Even with a regular clean and oil, I found the trimmer pulling at my beard hair rather than cutting it (ouch!). After battling with it for a further 6 months I decided to contact Wahl, who said to take it back to the Shaver Shop and they would help. When I took it to the Shaver Shop they quickly determined that it was not a battery issue covered by warranty but a blade issue not covered by warranty (convenient for them). They s...Read more
uggested not taking the blade apart to clean it or using the supplied brush but cleaning it with a toothpick (which I've previously found break quite easily). After a one final careful clean the shaver still pulls my hair and I'm forced to replace it *again*. A reliable shaver this man cannot find. All I know is that my future shavers won't be coming from the Shaver Shop.Similar opinion? Write a review on ieatwords.com.au!
Abe
- 10 reviews
this shop misleading the customer
I bought a Panasonic 5 bald shaver 5 weeks ago, from Shaver Shop at Castle Hill in Sydney, and after a few weeks the trimmer on the shaver stop working, I took it back to where I bought it from, since it has 60 days money back and replacement warranty, the owner of the shop she was awkward and clumsy, she stayed more than 20mintus repeatedly switching the shaver on and off, and during that the trimmer did not work, and she saw that that it did not work, but she tried to ignore it and said the shaver is working ok now, and she illegally refused...Read more
to replace it, she was very aggressive and unprofessional in her conducts, in spite of the warranty. One of the worth customer service I ever seen. This shop is independent from the co-operate Shaver shop, as I have been told by HQ, and that why they have no control over them.Similar opinion? Write a review on ieatwords.com.au!
Anthony
- 2 reviews
Cheapest blades around!!
Extremely easy to navigate store, best prices available & had Afterpay available even for orders <$100. I’ve been using online site for 12 months, won’t buy from anywhere else especially for Gillette blades.
1 comment
Shaver S.Shaver Shop
Hi Anthony,
Thank you for your positive review and for shopping online with us.
Kind Regards,
Shaver Shop
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hamo
- 2 reviews
Couldn't be happier
I rang the service desk to enquire about Hair Clippers the help I received was first class all questions were answered with great knowledge and the time was taken to make sure I understood all features of the product. They helped with my order and it arrived 3 days later. I couldn't be any happier with the help I received
1 comment
Shaver S.Shaver Shop
Hi Hamo,
Thank you for your glowing review, so glad we could be of assistance and were able to help find the right product for you.
Kind Regards,
Shaver Shop
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Marko G.Greater Melbourne (Inner), VIC
False and not genuine advertising - 3 months change of mind full refund
I realised that a 500 $ shaver was not as good as expected. Store referred me to the distributor. I ended up sending a product with a refund request back to some PO box. 15 weeks later not a word from anyone. I ended up with no refund and no product. That should've been organised by the Shaver Shop as they were the ones who received direct payment from me. This way I have no proof that whoever needed to receive the product ever did and as i suspected, I ended up being robed.
Store staff on the other hand was very friendly.
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K-vanSouth East Queensland, QLD
Ben is the man!
See Ben at the Pacific Fair or Helensvale store if you want to speak to someone who has great product knowledge. I had been to many places, including other shaver shop stores and Ben was the only one who knew his products. I therefore made a point of going back and buying from him.
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Eric D.Greater Melbourne (Inner), VIC
Manager resolves issue
Philips SonicCare toothbrush was faulty. The receipt had faded to nothing. The manager, Natalie, looked up my transactions on the system for me, re-prinrted the receipt, and allowed me to swap for Oral B, as I have never had issues with that brand. She fixed bad situation and kept a customer.
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Need to respond to their customer service emails!!
I placed an online order 2 weeks ago, apparently it is supposed to arrive within a week? Make sure to check your junk email for your confirmation email(mine went to junk!!), I have tried emailing customer service twice with no response I have no idea where my product is. I spent $100 and I am still waiting for any form of communication from this company... Where is your customer service?
1 comment
Shaver S.Shaver Shop
Hi there,
Thank you for your review, sincerest apologies for your experience with your purchase.
If there is anything further we can do to rectify this, please do not hesitate to reach out to us at [email protected]... Read more
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Questions & Answers
Erfan R.asked
Hi,
Today I received an epilator ordered online from shavershop. When I opened the box, I noticed that the sticky tape on the edges is double, i.e. the first tape is alredy cut and another one has been used to cover it! I am afraid that it might be used before or maybe the shop sent me a returned one. What's your idea guys?
ABUasked
I registered/joined and I was told I get $10 discount with my first purchase. But the promo code does not work, so I wrote to Shavershop 2 emails but no response yet. Can you please check and get back to me? As I am waiting to buy a clipper.
No answers
JW01asked
Hi Shaver shop
I purchased an item on eBay on Sunday and I was wondering if it will be sent this week, I sent a message via eBay but no response.
No answers
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Shaver S.Shaver Shop
Hi Jono,
Thanks for this glowing review - we are so glad we were able to assist you with the warranty and finding a product that suits your needs, perhaps even more so than the original unit.
Thank yo... Read more
u for choosing us and we hope to see you in store again soon.