TurelchemiSouth East Queensland, QLD
Don’t use the assisted purchase service, it’s terrible
I used them to try an order a jumper from the US using the assisted purchase service. The FAQ says it can take up to 5 days for an order to be processed, so that’s fair enough. I paid in full the deposit for the price of the jumper for the assisted purchase and I ended up waiting a whole month, and at the end of the day they couldn’t do it. It takes them usually nine business days (2 weeks) to go onto the website and have a look, and by that time everything’s out of stock. This one time, i lucked out and ever after waiting 2 weeks, it was still...Read more
in stock, so they asked me to increase the deposit to account for california sales tax.... only there wasn’t any way for me to do that on the website, and the system wouldn’t let me. I opened a support ticket to tell them that and they just told me the item was out of stock again. Terrible. Now I am getting a refund, but that means I am down $5 with nothing to show for it. Definitely do not recommend.
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milt
- 2 reviews
- Verified customer
Happy with service
Dispatched on time and arrived in good shape within the stated delivery time though on the outter limit. Australian post is not noted for speedy delivery service though it is on the improve.
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Shipito M.Shipito
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mgiograndGreater Melbourne (Metropolitan), VIC
- 2 reviews
Absolute nightmare!! Stay away!
Ok so before using Shipito I used their online calculator to work out approximately how much it would cost to ship some parts from US to Australia. I received an estimate of around $350 US so I signed up. I asked for my items to be consolidated into one package (this is an option) only to be told afterwards it was too big for any of their carriers (DHL, Fedex etc.) to ship. They then charged me $150 US to 'un-consolidate' the package and I was forced to post the items individually. It cost me around $600 US in postage. On top of this they lost ...Read more
one of my items and blamed the supplier even after my supplier provided tracking numbers and dates when the items were posted. To add insult to injury I had one last package to send to Australia and they sent it to the wrong address instead. So in a nutshell don't use these guys because they are hopeless!
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Shipito M.Shipito
Please email [email protected] and ask for Anna. A deconsolidation shouldn't cost that much unless it took several hours to complete.
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Ronald MooreGoulburn Valley, VIC
- 2 reviews
- Verified customer
good service at reasonable price
I had two purchases consolidated and sent to me in a bag which was appropriate for the particular items and was happy with how it all worked out.Communication from when packages arrive at Shipito has been good too.
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discoGreater Melbourne (Outer), VIC
- Verified customer
Fast and reliable. Great communication.
From arrive in the shipito warehouse to despatch to my destination, the process was fast.
Have used this service before and find it very reliable.
At all stages in the process the communication is great!
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Ali RostamiVictoria
- Verified customer
This is just unbelievably awesome!
I really appreciate the great service and just the way everything been done is just unbelievably good! I love the way shipito process and PACKING my items, it’s really great and using good quality boxes rapping bubbles and all stuff you might need to pack a parcel!!! They really care doesn’t matter what you want from them they will do it as best as possible! Really reliable and great price for what they do ! Not delays in delivery and customer supports .
Keep up the great job guys
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Wendy ZThe Mallee, VIC
- 2 reviews
- Verified customer
What a surprise !
I had doubts about joining Shipito, but I was overwhelmed with the fantastic service, quick delivery, low cost postage, and the superb tracking . I will be using it again, has saved me a small fortune in freight costs, buying goods from USA to Australia. Highly recommend
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Ian DSydney, NSW
- 2 reviews
- Verified customer
Reliable & Efficient
I gave found the company reliable and all the shipments have arrived. I had one problem with a missing shipment but it eventually turned up at the warehouse. Since I live in Australia, this company has been a lifesaver in terms of being able to buy goods in the USA. Some companies don't post certain items internationally but with Shipito, this is not a problem.
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Christopher HodderSouth East Queensland, QLD
- Verified customer
As expected
Everything went as planned. The tracking available with Australia Post was handy. I was informed of the progress of the parcel and it did arrive at home as expected with the box and contents in good condition.
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AndrewPerth, WA
- 3 reviews
- Verified customer
Great service
Great convenient service for shipping out of the US where overseas delivery unavailable.
Notification of status of package through Shipito is timely and clear.
Issues that I have had in the past with bad passwords always resolved quickly.
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- Verified customer
Excellent Service
This is the second time I have used SHIPITO and once again the service was exceptional. Both packages arrived faster than most of our internal mail. I could track the item the entire way and knew exactly when it was being delivered. The goods arrived in pristine condition. I would definitely recommend this service.
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Mick StorchCentral Queensland, QLD
- Verified customer
Awesome
Great and very fast too considering it was being sent to Australia. Basically they repacked my various orders and then sent it so quick I was surprised how quick it came.
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- Verified customer
I can order from anyone in the USA
I can order from anyone in the USA, Amazon and smaller suppliers (I also have ordered fabric from the US) I like that you can see the whole process and they take photos and you can see where the package is up to. Its also affordable I used to use another service which was just consisted of one lady as she was just a one man band her service was unreliable. I know no matter what my package will arrive. Just be careful around Christmas as ship it too gets really busy, suggest ordering early as I had some trouble last year as goods from Amazon arrived at ship it to but there was a delay from Ship it to sending the package to Australia.
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Aaron MGreater Melbourne (Outer), VIC
- 7 reviews
- Verified customer
Great service. Never had a problem at all
I've used shipito for years now. Never had a real problem that could not be solved with a phone call / email / live chat. They're a lot more available than they used to be which is great. Either way, a great service, good pricing, you really cant go wrong. The only annoying thing is that we (Australia) with our new GST laws which then relate to laws on shipping items means that the really FAST services like DHL and Fedex cannot be used as they can only ship items from a single seller and not consolidated items. This means that freight options can be a little more limited than it once was, but that's not ShipItTo's fault, its our crazy country. Keep up the great work people :)
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Jason R.Sydney, NSW
- Verified customer
The BEST thing since sliced bread
This was my first time i have used shipito the service was quick and efficient, the level of service was outstanding. I wish we had such a professional and easy to deal with service like this in Australia.
I am very HAPPY and will continue to use shopito for current and future purchases
And my package came quicker than I expected.
And their tracking system was excellent
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TanSouth East Queensland, QLD
they stole my item
shipito stole my smart watch and replaced it with a Santa figurine box, so that I can not recognize it from the photos they sent me (i.e. deceive me that it is the smart watch box in the Christmas wrapping). I only realized the situation when the goods were delivered. By that time, they refused all responsibility. I thank them for this expensive Christmas lesson and moving on. I hope no one will ever be cheated by this company like I was, so I am leaving this review everywhere possible to raise the awareness.
Edit: 30/1/20 After my original rev...Read more
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Delivered on time with no damage.
Goods were delivered on time, with no damage. Was an overseas shipment. Can't ask for any more. Had no issues with customs. Goods appeared at our dock with no issue. This is no easy task when dealing with Philippine customs.
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TasmaniaNorth-West & West coast, TAS
Excellent Service and Company
Another perfect consolidation of some very breakable items - I submitted a special request for extra bubble wrap and the person who did the consolidation did a brilliant job. Everything arrived safely, in perfect condition, and was packaged better than I could have done it myself. I'm very happy with this company, been with them for about 8 years now, I've had 160+ packages sent to me in that time and it's a great service. I highly recommend them.
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- Verified customer
Committed
Shipito team they are committed, fast to to consolidate box and they are always available to support the customer.
I had many doubt and I contacted the support team and they answered all questions that I had.
I am happy to being Shipito customer.
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Meril WeePerth, WA
Enjoy Products You Normally Wouldn't Be Able To Purchase!!
Have been able to enjoy products that only ship within the US, as I have had them shipped within the US to Shipito and then freight forwarded to myself. Shipito has also saved me a lot of money of freight.
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Questions & Answers
Martie M.asked
I was about to sign up but there seems to be ALOT of Australians that lose their parcels! And reading the comments, it seems that the postage fees are exhorbitant. Why use a 3rd party postal service if they are going to charge more than lets say, UPS?? Whats going on Shipito??? My little parcel will be less than 100gms in weight and I would grow horns and spit fire if I had to pay stupid high postage costs for a small item. Im not confident this is the right company. Im going with myus post. They seem more legitimate.
Sorry.
1 answer
Shipito M.Shipito
Hi Martie,
Please visit our shipping calculator to see what your costs will be. https://www.shipito.com/en/shipping-calculator
We actually have a very good delivery rate to Australia. In comparison to MyUS you will find we offer 3 different services that are less than their cheapest price for 100gram package.
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Shipito M.Shipito
I would be happy to refund you. I am very sorry for the issues you experienced and will be sure to inform the manager of that department. Please send your suite number to [email protected]