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Reviews

3.4

146 reviews
5
(76)
4
(11)
3
(5)
2
(8)
1
(46)
  • Sender or ReceiverSender (10%) · Receiver (90%)
  • Delivery Time
    • On Time (61)
    • Early (10)
    • Late (5)
    • Never Arrived (5)
    • Never Collected (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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Reviewer Photos & Videos

Kim

Kim

  • 2 reviews

Would rate zero if possible

published

Paid for premium membership, always delay to receipt parcels into the warehouse, poor customer service & TERRIBLE consolidation effort (goods damaged after they repacked as all shoved in, bending, no care taken). Shipped an item once no problem, shipped same item again & it was rejected (no change to immigration/postal carrier rules). After 3 complaints found I could ship with a more expensive carrier instead of the one last used, but this wasn't advised, only full parcel (after being charged to consolidate) was rejected.
Postal fees highly excessive, look at other providers or mail direct, its cheaper!



1 comment
Shipito
Shipito M.Shipito

I'm sorry you had a bad experience. Please email your suite number to [email protected] so I can see if there is anything we can do.

Astro Boy

Astro BoyGippsland, VIC

  • 2 reviews
  • 3 likes

Expensive, unreliable

published

They advertise as a cheap postage service. But they actaully charge you the same rate it costs for any typical parcel to be sent plus there fees on top so you will be paying more.
I went with the UPS service as it seemed to be the cheapest option with no issue on delivery. But using shipito postal service is really expensive and I have got a parcel they will not send but will not tell me why.
Stay away from these con artists



1 comment
Shipito
Shipito M.Shipito

I'm sorry you had a bad experience. Please email your suite number to [email protected] so I can see if there is anything we can do.

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Used to be fast and reliable

published

Amazing 5-7 years ago, but costs have gone up and level of service has gone right down since then. Go elsewhere.

Stick to FedEx and DHL. Avoid their unnamed "preferred" carrier, who loses entire pallets.



Don't expect any assistance from Shipito if they lose a package and you forget to pay for the optional insurance, even if you're a long term customer.

1 comment
Shipito
Shipito M.Shipito

Matt, I have responded to your ticket. Your package should be arriving in a few days.

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Buyer Beware !

published

Recently Shipito has started to offer its own "Shipito" branded international deliver service, mainly on the basis of low costs. The "final mile" shipper shows it as being delivered at a time when the delivery address was inaccessible without a security swipe card. Despite providing a mobile (cell) phone number, the "final mile" shipper never called. The tracking number is meaningless.

Do NOT use the Shipito branded international shipping service until Shipito shows itself capable of managing international supply chains with the same quality as the big brands (UPS/FedEx etc).

1 comment
Shipito
Shipito M.Shipito

Please email your suite number to [email protected] so I can see if there is anything else we can do. Our Shipito Preferred isn't new but has been running successfully for a while. I would really like to see if we can help you further.

  • Verified customer

Creative Logistics Solution

published

Shipto provided a consistent and accurate service. They received, re-packed, and ship it to me in a timely manner. The package arrived perfectly. Documents were precise, and I had no issue at Customs (Brazilian Customs!). I am quite satisfied.

1 comment
Shipito
Shipito M.Shipito

Thank you for the review!

Review collected in partnership with Shipito

  • Verified customer

Professional Shipper

published

The first time I used their service, I was a bit nervous a first, however, after more than 4 years I am still using their service. They have different shipping options you can choose from and their customer service is just wonderful. Overall, all their costs are transparent and there are no hidden cost whatsoever.

1 comment
Shipito
Shipito M.Shipito

Thank you!

Review collected in partnership with Shipito

Mark Atkin

Mark AtkinPerth, WA

  • Verified customer

Pure exellence

published

Shipito is an excellent service I've only used it once but it saved me heaps in transport cost with the ability to put serveral packages into one box. Thanks Shipito!

1 comment
Shipito
Shipito M.Shipito

Thank you!

Review collected in partnership with Shipito

  • Verified customer

Near perfect

published

The trans-shipping process went smoothly, and I received prompt status notifications. One small problem (my fault) was the item, a lightweight synth-down jacket, was well under weight for minimum shipping cost, but was bulky, and exceeded the dimension limit for minimum postage. I should have asked for the item to be compressed for re-packaging! Thanks

1 comment
Shipito
Shipito M.Shipito

Thank you!

Review collected in partnership with Shipito

No notifications to customer when and why packages get returned

published

Package returned due restricted used auto parts. No notification for 5 days just sat in limbo, (no problems before with used auto parts) until I contacted them via chat to find out the problem. Special request never followed and cancelled without notice to me. Slow response time with consolidation and notifications. Unhelpful with "return to sender" requests. Couldn't differentiate new parts vs used parts. Expensive and will be looking for another shipper that provides better customer service which is paramount nowadays.
Not recommended.

1 comment
Shipito
Shipito M.Shipito

I'm sorry you had a bad experience with us. Please email me at [email protected] with your suite number so I can look into what happened and make things right.

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Without a doubt these guys have a great service

published

'm really impressed with this service, particularly the speed. I was a bit concerned to start with and looked up a few companies who have similar services. One I decided to just go ahead though I was really impressed. Zero issues. I will be spreading the good word about it that's for sure.

1 comment
Shipito
Shipito M.Shipito

We are thrilled we can help you!

Catherine

CatherinePerth, WA

  • 2 reviews

Very useful service

published

Every part of the process was transparent and easy. They give you different shipping options to suit all budgets and timeframes.
They're very thorough and have good attention to detail.
I would use this service again .

1 comment
Shipito
Shipito M.Shipito

Thank you for the great review!

  • Verified customer

A really great service!

published

I had really good experience for years with shipito!
Shipped a bunch of packets to both EU and non-EU countries, without any problems whatsoever.

If you want to buy something that is sold only in US but get it shipped to EU or around the world, this is a service to use.

1 comment
Shipito
Shipito M.Shipito

Thank you for the review!

Review collected in partnership with Shipito

Seto S.

Seto S.Sydney, NSW

  • Verified customer

Excellent service and rates

published

Fast turnaround and accurate details of items recieved
Tracking is a great from warehouse to door and arrived as estimated
Promises made and kept will continue to use this service value for money

1 comment
Shipito
Shipito M.Shipito

Thank you for the review!

Review collected in partnership with Shipito

  • Verified customer

Very Satisfied Shipito customer.

published

My package arrived late because of customs clearence delay, so wasn't corrier's fault. I received good tracking information. I had some problems with this particular package. I posted it at first with USPS and it was returned because of misadreessing label, but Shipito gave me all the support a needed and refunded me, and than I posted again with DHL, so, I'm very satisfied with Shipito's service and support.

1 comment
Shipito
Shipito M.Shipito

Thank you for the Review!

Review collected in partnership with Shipito

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  • Verified customer

Perfect service and very kind team

published

Impossible to work without Shipito !
Perfect service, every time I get pics for all services I ask. Every package is perfectly packed and tracked. If you have a problem don’t esitate to contact the team.
Thank you again !!

1 comment
Shipito
Shipito M.Shipito

Thank you for the Review!

Shipito Team

Review collected in partnership with Shipito

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  • Verified customer

Life saver!!

published

The service is impeccable! Anytime I can’t get makeup shipped to Australia I always use this service. It has been an absolute life saver on many more than one occasion

1 comment
Shipito
Shipito M.Shipito

Thank you for the Review!

Review collected in partnership with Shipito

  • Verified customer

Great service

published

We have used this shipping company few times and as per previous shipments everything went smoothly.
Tracking information was accurate, package arrived in good condition and at the promised time, will use it again

1 comment
Shipito
Shipito M.Shipito

Thank you!

Review collected in partnership with Shipito

David Legge

David LeggeSydney, NSW

  • Verified customer

Reasonable cost effective and safe

published

Bought some personal items from Tommy Bahama online which they wouldn’t send to Australia as cheaply - but had free postage within USA. The combining of two deliveries and very fast turn around to be safely delivered to my door was excellent and fuss free.

1 comment
Shipito
Shipito M.Shipito

Thank you so much for the review!

Review collected in partnership with Shipito

michael r.

michael r.Victoria

I've been using this service for years their service is great

published

I've been using this service for years, their service is great. Delivery has always been fast to Australia in good condition, with the appropriate photos taken of all the items I have bought

2 comments
Shipito
Shipito M.Shipito

If you have a membership your pricing should not have changed. Please email me your suite number at [email protected] so I can look at your account and see what happened.

michael r.
michael r.

Thanks all the issues have been resolved

TrevorFry

TrevorFrySouth East Queensland, QLD

  • Verified customer

Great service & easy to deal with over a number of transactions.

published

Great service, all packages have been easy to track & arrived in a timely manner.
Also had Shipitto purchase an item on my behalf & that transaction was completed very efficiently - an awesome service with a great outcome

1 comment
Shipito
Shipito M.Shipito

Thank you for the review!

Review collected in partnership with Shipito

Page 3 of 8
See all Shipito reviews

Questions & Answers

Martie M.

Martie M.asked

I was about to sign up but there seems to be ALOT of Australians that lose their parcels! And reading the comments, it seems that the postage fees are exhorbitant. Why use a 3rd party postal service if they are going to charge more than lets say, UPS?? Whats going on Shipito??? My little parcel will be less than 100gms in weight and I would grow horns and spit fire if I had to pay stupid high postage costs for a small item. Im not confident this is the right company. Im going with myus post. They seem more legitimate.
Sorry.

1 answer
Shipito
Shipito M.Shipito

Hi Martie,
Please visit our shipping calculator to see what your costs will be. https://www.shipito.com/en/shipping-calculator
We actually have a very good delivery rate to Australia. In comparison to MyUS you will find we offer 3 different services that are less than their cheapest price for 100gram package.

Get an answer from our members and Shipito representatives

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